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United States97276 Posts
On April 23 2013 10:04 Laryleprakon wrote:
I feel bad for MLG they made some pretty big mistakes but why is blizzard not saying/doing anything to help especially when they just hired all of IPL who have a lot of esports experience.
Hopefully something can be done to some of the players who missed out, mainly the Chinese guys with some code A seeds or something,
or maybe they could not make the challenger division qualifiers invite only and just use the results of this first qualifier for seeding so ranks 9-40 dont run into each other early in the bracket. as it stands now, 32 people are in the challenger division qualifier, and 16 qualify... so you only play 1 game.
it was originally slated to be a 256 player qualifier with the top 16 making it. even that would be better, although not ideal.
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MLG really needs to have some competition in the esports area. If 3 months is not enough time to get ready for an event like this, how was the EU able to do it?
Apologies like this make me sad and disappointed. An email address for suggestions, when your organization is suppose to be the PRO's at esports? Maybe KesPa can have an american company?
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"I assure you we always fuck up things the first time, but we always apologize in due course and promise it won't happen again" 
Oh well.
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Appologies are fine, but what would really make things better is an expanded challenger qualifier.
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On April 23 2013 07:04 Badfatpanda wrote:This message was posted on MLG's site a few minutes ago, since no previously existing thread on the matter has added this I deemed it relevant to make a new post: Show nested quote +Dear StarCraft Fans:
I want to personally apologize to you on behalf of all of us at MLG for the mistakes we made with the WCS America Qualifier this weekend.
As many of you know, we have been working on a fast timeline with Blizzard and all of our partners to make the WCS a success and bring you as much competitive StarCraft content as possible. Unfortunately we made some errors that rippled throughout the weekend.
First, the demand to enter the WCS Qualifier was much higher than we had anticipated which resulted in many excellent players not getting a chance to enter. We featured a 512-player, double elimination, best of three bracket to maximize individual players opportunity for success, however that impacted the scale of the tournament. Additionally, we experienced strains on both our online product and administrative staffing that should have been avoided. Finally, we admittedly made a poor decision to try to hold back some results of the tournament in order to make spoiler-free viewing a possibility. We will not do that again for any online qualifier.
We have immediately opened the final bracket to the public which can be found here.
We have also created a feedback email address specifically for WCS America. Going forward, please email your feedback, suggestions and complaints to WCSAMfeedback@mlg.tv. Our staff and I will monitor every email and aim to incorporate constructive feedback into our future plans.
Again, I want to apologize personally and on behalf of everyone at MLG, to the StarCraft community, the players and to Blizzard for failing to uphold the level of tournament execution we pride ourselves on.
I assure you that we are making every effort to rectify this for all future WCS America operations.
Sincerely,
Sundance DiGiovanni
CEO
Major League Gaming Source: http://www.majorleaguegaming.com/news/apology-to-the-starcraft-community-how-we-will-improve/
Very shallow apology.
No mention of the Chinese screw up.
Blizzard should not use MLG for WCS again.
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Yeah...does Sundance actually know where the problems lie?
So, here's what I got from our letter:
1) Sorry guys, Blizzard's fault for the rush.
2) More people signed up for the tournament than we thought.
3) Didn't have enough admins.
4) Sorry about trying to gag our players when they're playing Online qualifiers.
5) Feedback email that they promise they'll read.
6) Apologies.
7) Apologies
8) I swear I mean it.
Did....did he just make a few paragraphs that said "Yeah, our fault, but Blizzard guys. C'mon, I mean really."
1) Blizzard has been negotiating with you for ages, and there's no way I'll believe any different. They are a multi-billion dollar company. They fuck up, but they wouldn't fuck up that bad. Arguing "We didn't have time!" is nonsense when ESL pulled off WCS EU. Comparatively, it's like ESL has been doing for this 11 years and you've been...wait. You've been doing this for 11 years too.
2) WCS NA WAS OBVIOUSLY GOING TO HAVE THOUSANDS OF PEOPLE SIGN UP. In what world does MLG live in where China, Korea, and all of the Americas don't put forward enough people to at least warrant a massive 2000+ player tournament like WCS EU? We've been bitching for weeks that WCS NA will just get swamped by Korea rejects and Chinese players who need a non-GSL to play in and prove themselves. Does MLG live in some world where these aren't facts? Because they've been facts since WCS was announced to have no region-lock.
3) You are motherfucking MLG. You didn't have enough admins? Why? Oh, that's right, because you're MLG. Who do you have planning these events? Because they should have a sticky note cemented to their forehead that reads "512 man tournament needs more admins than a goddamn MLG Open Bracket."
4) Threatening players with DQ for spoilers is laughable, considering you know by now how we as a community feels about casting from replays. TSL4 arguable did half as well as it could have because of the replay issue. NO ONE LIKES CASTING FROM REPLAYS THAT HAPPENED A WEEK AGO. TSL4 learned that lesson so that, in a world where everyone pays attention, no one else had to. But they didn't count on the fact that this is MLG, and MLG apparently can't learn from mistakes.
What's even worse is that MLG has in the past been yelled at for casting from replays, and people from MLG have said "Yeah, we know it's not optimal." But they had planned to do this all from replays to begin with, and threw together an online broadcast when they realized that this is motherfucking WCS NA. You can't do that kind of shit for Blizzard's premier tournament. So they slapped something together and tried to defend the horseshit. Which is admirable, but...actually kind of insulting.
5-8) I'm sorry, but MLG apologies mean nothing anymore. Two years ago you had the "We're noobs to SC2 and ESPORTS!" argument. Hell, I backed you up on it. I remember watching Jinro win that first SC2 MLG and marking the fuck out. But you're three years in by now, with how many overall years of experience with Halo and COD and whatnot?
It is infuriatingly tiresome to sit through this process. MLG does something, and either does it well-enough or fucks up. MLG apologies, tries to act like they're still noobs and are learning, and promises to do better. Rinse, repeat, and add in a few "Hey guys, seriously, sorry"s until Reddit forgets.
What about Catz? What about China? What about those highly questionable invites? Inviting Koreans from foreign teams is one thing, but inviting players from teams like IM? Really? And inviting complete nonsense players, but ignoring Demuslim? You had promised a response on Twitter about that, did we ever get around to it? Or are you seriously going to stand there and defend not inviting a member of Evil Geniuses, number 1 NA ladder, and overall community approved to be better than half of your actual invites?
I'm sorry MLG, but I'm pretty sure I'm done. I'm tired of the fuck ups, the broken promises, and the just general "Oh shit, gotta apologize again" treatment we seem to get from you guys. I was already livid about no region-lock, but was willing to give it a shot if the tournament was held at least somewhat competently. Apparently that was much too much to ask for.
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wow, what a complete post full of shit
This could literally be applied as any 'pr statement'. You didn't put a single piece of meat in the post, just said sorry.
Reinstate Comm, or DQ Shuttle..or at least give us something, what are you doing to fix the wrongs caused
a simple sorry is not enough
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Boils down to meaningless managerial speak in order to save face. They should be getting it right the first time.
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United States97276 Posts
On April 23 2013 10:30 ohampatu wrote:
wow, what a complete post full of shit
This could literally be applied as any 'pr statement'. You didn't put a single piece of meat in the post, just said sorry.
Reinstaed Comm, or DQ Shuttle..or at least give us something, what are you doing to fix the wrongs caused
a simple sorry is not enough
I dont see how DQing Shuttle from a qualifier he didn't win would do anything. He switched in to his spot from someone else in qualifier 3. He qualified in #4. Sure I guess you could say it's for consistency but it doesnt really do anything.
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On April 23 2013 10:32 Shellshock1122 wrote:Show nested quote +On April 23 2013 10:30 ohampatu wrote:
wow, what a complete post full of shit
This could literally be applied as any 'pr statement'. You didn't put a single piece of meat in the post, just said sorry.
Reinstaed Comm, or DQ Shuttle..or at least give us something, what are you doing to fix the wrongs caused
a simple sorry is not enough I dont see how DQing Shuttle from a qualifier he didn't win would do anything. He switched in to his spot from someone else in qualifier 3. He qualified in #4. Sure I guess you could say it's for consistency but it doesnt really do anything.
i can name like 6 players who broke rules without any punishment
they need to make it up to comm somehow if they aren't going to be fair and treat the same situation the same way
give him an mlg spot next time or something, but this fuckup could screw him up for multiple seasons, he deserves something if they aren't going to be fair about the dq's
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United States97276 Posts
On April 23 2013 10:34 ohampatu wrote:Show nested quote +On April 23 2013 10:32 Shellshock1122 wrote:On April 23 2013 10:30 ohampatu wrote:
wow, what a complete post full of shit
This could literally be applied as any 'pr statement'. You didn't put a single piece of meat in the post, just said sorry.
Reinstaed Comm, or DQ Shuttle..or at least give us something, what are you doing to fix the wrongs caused
a simple sorry is not enough I dont see how DQing Shuttle from a qualifier he didn't win would do anything. He switched in to his spot from someone else in qualifier 3. He qualified in #4. Sure I guess you could say it's for consistency but it doesnt really do anything. i can name like 6 players who broke rules without any punishment they need to make it up to comm somehow if they aren't going to be fair and treat the same situation the same way give him an mlg spot next time or something, but this fuckup could screw him up for multiple seasons, he deserves something if they aren't going to be fair about the dq's
Oh I agree that something needs to be done about Comm. I just dont get the Shuttle argument because it actually has no affect on any of the qualifications.
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On a certain level, Sundance is in trouble because he comes off as what he is, a marketing guy who by the nature of his job comes off slightly sleazy. If you had someone lovable like Rotti or Apollo issuing the same apology then there would be a lot more buy in from the public.
O well, the real lesson here is Blizzard's attempt at 'unifying' the scene backfired. If they had held a tournament of organizers, where MLG had to compete against NASL in organizing the event and the winner gets exclusive rights for a year then we'd see real effort.
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On April 23 2013 10:35 Shellshock1122 wrote:Show nested quote +On April 23 2013 10:34 ohampatu wrote:On April 23 2013 10:32 Shellshock1122 wrote:On April 23 2013 10:30 ohampatu wrote:
wow, what a complete post full of shit
This could literally be applied as any 'pr statement'. You didn't put a single piece of meat in the post, just said sorry.
Reinstaed Comm, or DQ Shuttle..or at least give us something, what are you doing to fix the wrongs caused
a simple sorry is not enough I dont see how DQing Shuttle from a qualifier he didn't win would do anything. He switched in to his spot from someone else in qualifier 3. He qualified in #4. Sure I guess you could say it's for consistency but it doesnt really do anything. i can name like 6 players who broke rules without any punishment they need to make it up to comm somehow if they aren't going to be fair and treat the same situation the same way give him an mlg spot next time or something, but this fuckup could screw him up for multiple seasons, he deserves something if they aren't going to be fair about the dq's Oh I agree that something needs to be done about Comm. I just dont get the Shuttle argument because it actually has no affect on any of the qualifications.
people are using Shuttle as an excuse to show how MLG should have handled the situation, nobody wants him dq'd
they both just had the same exact thing happen to them, and yet one got to play and the other didn't
we are using it to show how mlg should have copied what esl did
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theres been so much confusion with WCS from the start, I'm not surprised... something like this was bound to happen. the apology, as rudimentary as it sounds, is at least something. although the lack of real actions doesnt give much hope that something like this wont happen again.
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United States97276 Posts
On April 23 2013 10:39 ohampatu wrote:Show nested quote +On April 23 2013 10:35 Shellshock1122 wrote:On April 23 2013 10:34 ohampatu wrote:On April 23 2013 10:32 Shellshock1122 wrote:On April 23 2013 10:30 ohampatu wrote:
wow, what a complete post full of shit
This could literally be applied as any 'pr statement'. You didn't put a single piece of meat in the post, just said sorry.
Reinstaed Comm, or DQ Shuttle..or at least give us something, what are you doing to fix the wrongs caused
a simple sorry is not enough I dont see how DQing Shuttle from a qualifier he didn't win would do anything. He switched in to his spot from someone else in qualifier 3. He qualified in #4. Sure I guess you could say it's for consistency but it doesnt really do anything. i can name like 6 players who broke rules without any punishment they need to make it up to comm somehow if they aren't going to be fair and treat the same situation the same way give him an mlg spot next time or something, but this fuckup could screw him up for multiple seasons, he deserves something if they aren't going to be fair about the dq's Oh I agree that something needs to be done about Comm. I just dont get the Shuttle argument because it actually has no affect on any of the qualifications. people are using Shuttle as an excuse to show how MLG should have handled the situation, nobody wants him dq'd they both just had the same exact thing happen to them, and yet one got to play and the other didn't we are using it to show how mlg should have copied what esl did
oh ok well that makes more sense. I've seen multiple people posting that shuttle should get dqed and that targa should get his place or something and i was like wat
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I find it sad that my company's customer service department responds more sincerely and more detailed than the "apology" in the OP post. It really makes me wonder where all of MLG money's going into. In today's service-oriented business world, it's ridiculous how they can be so bad in this area.
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wait, how come there isn't a Chinese qualifier? why do they have to play in MLG? isn't that the point? to play in a qualifier in their region?
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The apology won't mean anything if the following events don't show some kind of improvement.
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On April 23 2013 10:07 Shellshock1122 wrote:Show nested quote +On April 23 2013 10:04 Laryleprakon wrote:
I feel bad for MLG they made some pretty big mistakes but why is blizzard not saying/doing anything to help especially when they just hired all of IPL who have a lot of esports experience.
Hopefully something can be done to some of the players who missed out, mainly the Chinese guys with some code A seeds or something, or maybe they could not make the challenger division qualifiers invite only and just use the results of this first qualifier for seeding so ranks 9-40 dont run into each other early in the bracket. as it stands now, 32 people are in the challenger division qualifier, and 16 qualify... so you only play 1 game. it was originally slated to be a 256 player qualifier with the top 16 making it. even that would be better, although not ideal.
Yea, I just hope they use a lot of the feedback they get and really do a good job with the challenger qualifier, if it is just the 9-40th people and they say it will all be changed for season 2 I will be sad.
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Quality > Quantity. They should have just began WCS 2013 half-way through the year. Hell, Blizzard loves that whole "When it's ready!!11" motto. Why would abandon it?
While it will leave quite a bitter taste for many, I think most people will get over their (very clear) faults. They are still better than EA for actually responding and addressing (well, sort of) the problems at hand.
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EPT
