EPTI Hate Comcast With a Fiery Passion - Page 3
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EvilTeletubby
Baltimore, USA22247 Posts
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fatfail
United States386 Posts
On June 24 2012 05:38 EvilTeletubby wrote: And they've NEVER suggested sending a tech out?!? Be completely honest with me please, because I would be very concerned if they didn't. It's not like, they suggested a tech and you guys didn't want to see if there was something else you could do? Only say that because modems are actually pretty simple, they either work or they don't. No up-and-down stuff. That is 99.99% of the time going to be a signal/RF issue getting to the modem, and requires a technician to fix. They never have. They make us power cycle, and when it doesn't work, they tell us to buy a new modem. When we tell them we have have bought a million modems, they put us on hold. We are generally on hold so long we hang up. | ||
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EvilTeletubby
Baltimore, USA22247 Posts
On June 24 2012 05:49 fatfail wrote: I hate comcast so much I'm at the verge of tears at the moment. I just want to shove a screwdriver up every comcast customer service representative's ass. I want another isp so desperately, yet only comcast is available in my region. I can't afford satellite broadband either. I usually get about 1-10 mb/s, and the internet doesn't even work half the time. I'm so angry right now I just punched my table and hurt my hand. Fuck comcast. Fuck you. I hope you go bankrupt and die. Well, uh, thanks? Anyways, despite the craptacular attitude, I am willing to help if you want it. | ||
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EvilTeletubby
Baltimore, USA22247 Posts
On June 24 2012 05:51 fatfail wrote: They never have. They make us power cycle, and when it doesn't work, they tell us to buy a new modem. When we tell them we have have bought a million modems, they put us on hold. We are generally on hold so long we hang up. Yeah that doesn't make sense at all. You need a service call. It should take any rep about 30 seconds to set one up. What area do you live in? | ||
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fatfail
United States386 Posts
On June 24 2012 05:53 EvilTeletubby wrote: Yeah that doesn't make sense at all. You need a service call. It should take any rep about 30 seconds to set one up. What area do you live in? Bay Area, California. | ||
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EvilTeletubby
Baltimore, USA22247 Posts
Swapping the modem out isn't going to do anything in your case (as you already found out).  | ||
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brian
United States9593 Posts
Ive gotten over the disconnecting problem. I just dont care anymore. It kind of sucks when I want to play LoL though. | ||
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brian
United States9593 Posts
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EvilTeletubby
Baltimore, USA22247 Posts
On June 24 2012 06:15 Gene wrote: ugh. When I deal with their customer service, they all seem so knowledgeable that its hard to not like them. But after like an hour of trying to figure out why my modem constantly resets, all they could tell me was that from where they were, I'm not even online. And they offered to send out a tech, but told me they can only do it on Mondays. which is not helpful. Ive gotten over the disconnecting problem. I just dont care anymore. It kind of sucks when I want to play LoL though. I'd try calling back again. It could be at that particular time we only had Mondays available? We run appointments 7 days a week in most areas (some areas are closed on Sundays). | ||
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brian
United States9593 Posts
On June 24 2012 06:27 EvilTeletubby wrote: I'd try calling back again. It could be at that particular time we only had Mondays available? We run appointments 7 days a week in most areas (some areas are closed on Sundays). thats what i figured. I'll just wait till I get time off so I can be available whenever. Im not too pumped to go through the whole exercise again anyway. | ||
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TelecoM
United States10632 Posts
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blade55555
United States17423 Posts
On June 24 2012 07:19 GGzerG wrote: I also HATE comcast, I owe them like 400$ and now im borrowing internet from downstairs, sometimes I cant stream cuz of the lag T_T While I have only heard bad about comcast you hate them because you owe them money and don't want to pay it? xD | ||
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Deleted User 135096
3624 Posts
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jpak
United States5045 Posts
All in all, I had no huge problem with them over the past 5 years and the only reason I want fios is for faster speed and no outage once or twice a year to worry about. Comparing this experience to what you guys went through, I consider myself very lucky. | ||
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Wrongspeedy
United States1655 Posts
The other part of it for me though is that my brother actually works for them as well, so I totally get EvilTeletubbys side (sooo much unwarrented hate towards comcast, its a huge company and of course some individual people suck). That and if I ever cannot get the answers I need from customer service I can just call my brother and he can answer me sans-bullshit. Its Comcastic!!! For me... | ||
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MtlGuitarist97
United States1539 Posts
Cablevision or FiOS is pretty common in almost every part. Comcast isn't even an option. | ||
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BearStorm
United States795 Posts
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Torenhire
United States11681 Posts
ETT Tofu is angry 23.5/7 so I should hope you expected this kind of blog just based on the title alone...including the tone of the rest of the posts in here, haha. I'm not taking any high ground though, I hate Cox customer service because they screwed me a few times too many (plus a lot of random outages..), woohoo superficial hatred. went Verizon FIOS though, 40d/20u was too much to pass. I don't even think I have comcast in my neighborhood. PS COME TO DINNER TONIGHT!! Flamewheel gonna be there | ||
tofucake
Hyrule18938 Posts
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djcube
United States985 Posts
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