EPTAlso, Comcast. Mediacom. Cox. All the same. Worse are DishTV and DirecTV. TimeWarner I haven't personally had problems with, but I've read places that they were shit too. Haven't heard anything bad about Verizon FiOS... yet.
I Hate Comcast With a Fiery Passion - Page 2
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felisconcolori
United States6168 Posts
Also, Comcast. Mediacom. Cox. All the same. Worse are DishTV and DirecTV. TimeWarner I haven't personally had problems with, but I've read places that they were shit too. Haven't heard anything bad about Verizon FiOS... yet. | ||
tofucake
Hyrule19144 Posts
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dcemuser
United States3248 Posts
Sucks because I'm stuck in a Comcast-monopoly area too. | ||
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Disregard
China10252 Posts
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faiza
United States451 Posts
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EZjijy
United States1039 Posts
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ecstatica
United States542 Posts
On June 24 2012 04:51 EZjijy wrote: How did comcast get so big in the first place? Everyone hates their guts and yet their the only option in the area (like mine...). When you have coax that is 10-15 years old you can't always blame your cable company. Make your town council and apartment owners pay for replacement cable and enjoy. | ||
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Chargelot
2275 Posts
On June 24 2012 00:36 Dacendoran wrote: Ask to speak to a supervisor, threaten to change to a different cable company. Call many times angrily that's what I had to do constantly when I had Comcast "It's COMCASTIC! ;D". I'm guessing your DVR fried your monitor through 110volts straight into your HDMI cable or it shorted through the power cord, which either way is probably comcast's fault. I'm sure you can get more than 10$ off of your next bill. I can't even imagine the immensity of the fuck that would have to happen to reroute electricity to go through your HDMI cable. That's like your car battery blowing up your tires. It's the kind of shit that would enact a total product recall. Shit like that would be too damaging for Comcast, and would probably burn a few houses and kill a few people along the way. On June 24 2012 04:58 ecstatica wrote: When you have coax that is 10-15 years old you can't always blame your cable company. Make your town council and apartment owners pay for replacement cable and enjoy. Something major damaged them in my area not too long ago. We got new ones from Comcast, and it actually works really great here. They're a shit company. But the service works... when it's on. | ||
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EvilTeletubby
Baltimore, USA22256 Posts
On June 24 2012 01:43 Roffles wrote: Comcast net so terror. Sorry ETT if you read this.  And holy shit at the amount of raw hatred and absolute misinformation/misunderstanding of how the stuff works in this thread. I'm constantly amazed at how ingnorance (which is what 90% of this thread is) turns into raw hatred just because it's easy to hate on a big company. Anyways. Tofu, dude. Reach out to me brah, I'm a Comcast supervisor on the repair side of things. There is nothing we can't fix, the most challenging thing is overcoming the negative attitude people easily want to jump into (don't get me wrong, I understand the frustration/helpless feeling... just remember there are actual humans on the other side completely ready and willing to help, the vast, vast majority of which sincerely want to do so). Anyhow... shoot me a PM. Where do you live btw? Oh, and just a general comment - I'm definitely a huge Comcast fanboi but I can be completey honest/objective too. If anyone wants to discuss issues they have or just general things with the company or their services let me know, I'm very open about it. | ||
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Chargelot
2275 Posts
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tofucake
Hyrule19144 Posts
On June 24 2012 05:05 EvilTeletubby wrote: And holy shit at the amount of raw hatred and absolute misinformation/misunderstanding of how the stuff works in this thread. I'm constantly amazed at how ingnorance (which is what 90% of this thread is) turns into raw hatred just because it's easy to hate on a big company. Anyways. Tofu, dude. Reach out to me brah, I'm a Comcast supervisor on the repair side of things. There is nothing we can't fix, the most challenging thing is overcoming the negative attitude people easily want to jump into (don't get me wrong, I understand the frustration/helpless feeling... just remember there are actual humans on the other side completely ready and willing to help, the vast, vast majority of which sincerely want to do so). Anyhow... shoot me a PM. Where do you live btw? Oh, and just a general comment - I'm definitely a huge Comcast fanboi but I can be completey honest/objective too. If anyone wants to discuss issues they have or just general things with the company or their services let me know, I'm very open about it. I know people are people, but I fully expect to get jerked around because of red tape. | ||
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fatfail
United States386 Posts
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Chargelot
2275 Posts
On June 24 2012 05:11 fatfail wrote: Our internet random dies for a few hours about once per week. ): We have comcast. Whenever we call comcast customer support, they tell us to buy a new modem. So we've bought about 3 modems, before we realized that their customer service is full of shit and was just lying. CS isn't lying, but they, like most CS, just read off notes made for them. They'll respond the same way every time because they're not knowledgeable, they just know how to read. | ||
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StorrZerg
United States13919 Posts
The speed is great ^_^ But the connection will drop some days. Can't tell you over the past few years how many times i've had to have repair people come out and check things. One thing that helps when talking to people over the phone, is to ask for their name and write it down. For some reason, when you tell people this they take you a bit more seriously (and you can always follow it up if you wanna file a complaint) | ||
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GARO
United States2255 Posts
On June 24 2012 05:11 fatfail wrote: Our internet random dies for a few hours about once per week. ): We have comcast. Whenever we call comcast customer support, they tell us to buy a new modem. So we've bought about 3 modems, before we realized that their customer service is full of shit and was just lying. They don't send replacements for 'faulty/defective' equipment? | ||
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EvilTeletubby
Baltimore, USA22256 Posts
On June 24 2012 00:36 Dacendoran wrote: Ask to speak to a supervisor, threaten to change to a different cable company. Call many times angrily that's what I had to do constantly when I had Comcast "It's COMCASTIC! ;D". I'm guessing your DVR fried your monitor through 110volts straight into your HDMI cable or it shorted through the power cord, which either way is probably comcast's fault. I'm sure you can get more than 10$ off of your next bill. 1) This makes a FUCK TON of extra work for us, delays you getting your issue resolved when the front line reps are perfectly capable of helping you in most cases (or if not, they will reach out to us). 2) Like a post later says in this thread, the chance of it being the cable or anything is non-existant, and it shorting through the power cord would possibly be something with his house, or yes it very well could be faulty equipment from the cable box - that being the case we actually do have a damage claim process setup for stuff like this. On June 24 2012 00:41 Praetorial wrote: Quality 5/5 featured blog. Also, I hate Comcast too. Quality and helpful post bud. I expected better of you. On June 24 2012 00:53 TheAmazombie wrote: Yeah...that sounds about right. I had Comcast when I lived in Cali and goddamn they are a fucking awful company. This is part of the reason that I refuse to pay for cable anymore. Also helpful with no insight, just random hate. On June 24 2012 00:58 peidongyang wrote: Comcast like 80% of telecom companies are pretty much a large glutinous joke. More random hate... On June 24 2012 01:12 itsjustatank wrote: god help me if I ever move to a place where Comcast has a monopoly And more... On June 24 2012 01:27 Viperskwa wrote: I have a feeling that since multiple equipment is dying and shorting out that its not comcast's fault here. When ecstatica asked where you plugged in your power cord, I think he was looking more for what kind of grounds do you have in the house? If you're getting dirty power, not grounded properly, etc, stuff can and will break/fry/surge. Not here to defend comcast, I just hate to see everyone blame comcast for EVERYTHING that happens. Thank you, someone being objective.  On June 24 2012 03:35 felisconcolori wrote: Does your coax coming into the DVR run through a surge protector? Just wondering. Something juiced the hell out of that DVR. And while yes, I would blame Comcast, I'm willing to bet they are going to tell you it's your homeowner's insurance policy that has to cover it. Also, Comcast. Mediacom. Cox. All the same. Worse are DishTV and DirecTV. TimeWarner I haven't personally had problems with, but I've read places that they were shit too. Haven't heard anything bad about Verizon FiOS... yet. Lol... why do you start by saying "something juiced the hell out of that DVR... yes, I would blame Comcast". What type of attitude is that? -_- On June 24 2012 04:06 dcemuser wrote: The problem with FiOS is that it isn't popular with Verizon's shareholders for whatever reason. As a result, they've suspended further FiOS deployment indefinitely. Basically, if you don't get FiOS now, you won't get it except in a few rare cases where they are still fulfilling existing contracts. Sucks because I'm stuck in a Comcast-monopoly area too. FiOS expanded far too aggressively (it's very, very expensive to bring to an area), and the issue is they thought they would be picking up much more of the footprint from us, DirecTV, dish, etc. than they actually did. FiOS over-estimated what their initial impact would be, and had to essentially cut all future expansion indefinitely, and lay-off a ton of employees (I know people that work there or contract for Verizon). Add to that, the ONLY way Verizon can enter into the market as a new competitor is to severely underprice/undercut their product. On top of that, their product isn't anything different or special. I know people here want to talk that up, but seriously, the products are the same... same channels, plenty of HD for both, VOD (we're way ahead there), similar internet speeds (we're actually ahead of them on download, they beat us on upload). "Fiber to the curb" is a little rofl, because it still gets turned to RF in the home, so you're going to run into the same bottleneck as Fiber-coax. When products are almost identical, what's the only other way to compete? Price... they have to have crazy offers (giving away TVs [which most people didn't get - seriously, read up on it], gift cards, etc.) to compensate, and even then, they're going to mostly get the "grass is greener on the other side" customers or the "deal hoppers" who switch from one to another as their promotions run out. Verizon was essentially counting on being greeted as liberators and was surprised when it didn't happen, and we all know how THAT turns out (yes, the reference was intentional). On top of all that, Verizon has the same challenges/issues we have. You know many people I get saying "FiOS was horrible, their customer service was terrible, it never worked, etc. I'm coming back to Comcast!" - Probably as many people as I hear are happy to leave us an have a better experience with them. In all honesty, I feel bad for the position they're in (well, not TOO bad  ). FiOS is not going to be profitable for YEARS. The company is losing money like crazy on it. It's a long term strategy they developed to pay off 10-20+ years from now, not right now. Verizon wireless is the only thing keeping the company afloat. The next few years will be interesting to see how Verizon handles it. They can only bleed money for so long. On June 24 2012 04:27 faiza wrote: Make sure you call to confirm your appointment with the tech. When I had a problem with my internet, they jerked me around and told me that they "tried to call to tell me but got my sister's voicemail", so they auto-cancelled my appointment. I didn't get a call, sister didn't get a call...just a bunch of lazy fuckoffs trying to get out of their job. Just make sure the TN on your account is the one you want contacted. I deal with angry people all the time because they had an old cell number or something on the account, and the tech marked it as no-one home and moves onto the next job (I'm not a fan of the practice, but I understand why... and all utility companies do it). If a tech truly is just trying to blow you off (I'm not oblivious and know it happens), then we need to know about it to hold them accountable. I can't go into all the details but I've gotten several techs fired for similar things. We don't need people like that in the field, it just makes extra work for all of us. On June 24 2012 04:51 EZjijy wrote: How did comcast get so big in the first place? Everyone hates their guts and yet their the only option in the area (like mine...). The vocal minority hates our guts, sure. You can hate us for whatever superficial reason you want, but we have the best product out there. On June 24 2012 04:58 ecstatica wrote: When you have coax that is 10-15 years old you can't always blame your cable company. Make your town council and apartment owners pay for replacement cable and enjoy. Thank you sir. That is often a big reason for issues, and the funny thing is we actually don't have any say in some of that stuff (like wiring inside an apartment for example). Like I said, people are real quick to hate on us for things we don't control. On June 24 2012 04:58 Chargelot wrote: I can't even imagine the immensity of the fuck that would have to happen to reroute electricity to go through your HDMI cable. That's like your car battery blowing up your tires. It's the kind of shit that would enact a total product recall. Shit like that would be too damaging for Comcast, and would probably burn a few houses and kill a few people along the way. Something major damaged them in my area not too long ago. We got new ones from Comcast, and it actually works really great here. They're a shit company. But the service works... when it's on. Don't care of the "shit company" comment but the rest is helpful, thanks. | ||
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EvilTeletubby
Baltimore, USA22256 Posts
On June 24 2012 05:09 tofucake wrote: I know people are people, but I fully expect to get jerked around because of red tape. And that's just a poor attitude to have when working with any company, be it us, your cell phone, electric company, anything. | ||
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EvilTeletubby
Baltimore, USA22256 Posts
On June 24 2012 05:11 fatfail wrote: Our internet random dies for a few hours about once per week. ): We have comcast. Whenever we call comcast customer support, they tell us to buy a new modem. So we've bought about 3 modems, before we realized that their customer service is full of shit and was just lying. And they've NEVER suggested sending a tech out?!? Be completely honest with me please, because I would be very concerned if they didn't. It's not like, they suggested a tech and you guys didn't want to see if there was something else you could do? Only say that because modems are actually pretty simple, they either work or they don't. No up-and-down stuff. That is 99.99% of the time going to be a signal/RF issue getting to the modem, and requires a technician to fix. | ||
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tofucake
Hyrule19144 Posts
All support generally sucks. I don't blame any person in the machine, I blame the machine itself. Companies have to follow certain procedures so they don't get sued for some random bullshit (yay america) and they also have to try to sell you more stuff you don't want because they need more money. It's not the operator's fault I can barely understand her (except for the fan part) or that she has to ask me if I want to buy a 47 SHOWTIME channel package at a special rate. But I fucking hate it. | ||
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fatfail
United States386 Posts
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