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On May 10 2012 08:03 STYDawn wrote:
Asrock customer supports really good. they really care about their end-user! I have to wait for Newegg to ship it back, then send it to ASRock for $50 for them to Rma.
Also Jingle, what do you mean by "get it out of the shipper"?
Can't tell if sarcasm is on or definition of "good" differs from the global definition of good.
If you have shipping insurance and there's shipping damage than the carrier has it covered up to a certain amount...
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On May 10 2012 07:35 skyR wrote:
Why would Newegg send it to an external RMA center? Lol does that even make sense to you?
iirc he has an Asrock LGA2011.
I dunno, a lot of shops use to send it further to the manufacturer, I thought that was what he meant. I don't know newegg policies cause I'm not from USA. Either way, it's not uncommon for shops to bend pins when you return a motherboard, I know that microcenter does it a lot.
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How would this be common lol? Do you actually have any substantial evidence of microcenter doing this to refuse RMAs?
edit: wait Microcenter is local... so if you're too dumb to notice them bending pins infront of your face than I guess you deserve it -.-
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@Skyr, i meant no sarcasm when i said ASrock's support was good. I called them and they picked up INSTANTLY. They instantly offered (offer backed by email with full details on the replacement) to send me a replacement board for just $50 as long as i shipped the broken board to them. And the customer service representative was really helpful.
:D
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5930 Posts
That's not exactly a great deal. Most great companies/high end manufacturers would just do a free replacement on the spot, no questions asked. If its an Intel board, then how are you going to bend the pins on the motherboard yourself unless it was intentional? I can understand breaking pins on an AMD processor somewhat but not an Intel one.
Edit:
Are they even allowed to ask for a $50 fee? To me, that looks pretty much like extortion for something you couldn't even really seriously do. I dunno, IMHO, an honest company would have put two and two together and figured out that you are very unlikely to be the reason for the defective product (i.e. broken pins on an Intel motherboard).
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Shit, EVGA you pay shipping on one end. If you didn't pay for advanced RMA when you first register, within so many days of purchase. I paid $20, including 2 boxes and a metric asston of bubble wrap to RMA my GPU. And that was with no fucking hassle, on one I never bothered to register until it started trying to melt after a year.
Never go bargain bin on components when you're paying an enthusiast premium. Asrock makes ok shit, but you don't pay X79 prices for "ok" anything.
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On May 10 2012 07:02 STYDawn wrote:
help! Newegg refused my rma, saying there were several bent pins on the cpu socket(there was one, which i fixed.) and that 2 pins were missing, which was not true.
It for some reason says Newegg approved my rma, but the rma facility says they wont.
You honestly lost me when you said there were bent pins, that you fixed. If they were broken, and you tried to fix it, you lost already and there was no point in asking why your RMA would be denied. Because when you "fixed" it, which I find highly impossible, you probably broke them and didn't realize it...
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On May 10 2012 08:59 Womwomwom wrote:
That's not exactly a great deal. Most great companies/high end manufacturers would just do a free replacement on the spot, no questions asked. If its an Intel board, then how are you going to bend the pins on the motherboard yourself unless it was intentional? I can understand breaking pins on an AMD processor somewhat but not an Intel one.
Edit:
Are they even allowed to ask for a $50 fee? To me, that looks pretty much like extortion for something you couldn't even really seriously do. I dunno, IMHO, an honest company would have put two and two together and figured out that you are very unlikely to be the reason for the defective product (i.e. broken pins on an Intel motherboard).
Well, spending an extra $50+$20 shipping is better than spending an extra $250 for a new motherboard. But i will have to wait for the board to come back from newegg. Then i will post a picture online.
Why don't you give me a great company name for X79 maker?
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We told you before that buying Asrock for X79 is stupid.
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Does anyone know if a 2500k cpu is a good cpu to use when building a comp for sc2 and EVE? I want 60 fps on a lower 16 or 16:10 resolution. Say around 1200x800~
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On May 10 2012 09:15 STYDawn wrote:Show nested quote +On May 10 2012 08:59 Womwomwom wrote:
That's not exactly a great deal. Most great companies/high end manufacturers would just do a free replacement on the spot, no questions asked. If its an Intel board, then how are you going to bend the pins on the motherboard yourself unless it was intentional? I can understand breaking pins on an AMD processor somewhat but not an Intel one.
Edit:
Are they even allowed to ask for a $50 fee? To me, that looks pretty much like extortion for something you couldn't even really seriously do. I dunno, IMHO, an honest company would have put two and two together and figured out that you are very unlikely to be the reason for the defective product (i.e. broken pins on an Intel motherboard). Well, spending an extra $50+$20 shipping is better than spending an extra $250 for a new motherboard. But i will have to wait for the board to come back from newegg. Then i will post a picture online. Why don't you give me a great company name for X79 maker?
You don't buy a brand, you buy a model. The only exception is if you buy EVGA for the support, which is hands down the best. All budget brands being excluded, of course.
Places like Anand will run you through the various available boards, discussing quality.
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5930 Posts
Still warranty should generally extremely flexible regardless of their policies. Its why you have humans doing customer service and not robots. When people trash companies like Apple and Dell Corporate because they have pretty draconian warranty policies, on paper, they forget that the companies are wealthy and the human beings working in the store are generally there to help you - they might know little about technology but they can see if something is dead or not.
For all the technological bargain hunting on TL, I actually don't have a problem paying for good post-sales service if its a pretty lasting investment. I recently bought a Eizo Foris FS2332 but the one I got had a single dead subpixel. Their zero dead pixel warranty doesn't cover a single dead subpixel but they're still counting the monitor as "DOA" regardless because "I'm not happy with it". I think people expect too little from the electrics sector.
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Im going to try testing the system again once get the motherboard back. Anybody here know what might cause Dr.debug reading 60?
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On May 10 2012 09:21 Womwomwom wrote:
Still warranty should generally extremely flexible regardless of their policies. Its why you have humans doing customer service and not robots. When people trash companies like Apple and Dell Corporate because they have pretty draconian warranty policies, on paper, they forget that the companies are wealthy and the human beings working in the store are generally there to help you - they might know little about technology but they can see if something is dead or not.
For all the technological bargain hunting on TL, I actually don't have a problem paying for good post-sales service if its a pretty lasting investment. I recently bought a Eizo Foris FS2332 but the one I got had a single dead subpixel. Their zero dead pixel warranty doesn't cover a single dead subpixel but they're still counting the monitor as "DOA" regardless because "I'm not happy with it". I think people expect too little from the electrics sector.
Hell, I'll do it so that it CAN be a lasting investment. When I build my next insanely overpriced rig, that EVGA lifetime warranty on mobo and GPUs will still work for my wife or kid to use my current one. And new components are even getting a transferrable warranty. So you can resell their shit for closer to MSRP.
On May 10 2012 09:22 STYDawn wrote:
Im going to try testing the system again once get the motherboard back. Anybody here know what might cause Dr.debug reading 60?
Edit nevermind, was thinking that was one of those malware speed your PC things, not an asrock thing. Tired.
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Also, most of you guys seem to be against paying the $50. Any better ideas?
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On May 10 2012 08:16 skyR wrote:
How would this be common lol? Do you actually have any substantial evidence of microcenter doing this to refuse RMAs?
edit: wait Microcenter is local... so if you're too dumb to notice them bending pins infront of your face than I guess you deserve it -.-
I was mainly thinking of this http://forums.anandtech.com/showthread.php?t=2134165 .
If you read the thread, it seemed like at least a couple of people had the same shady bent pin experience, but like you say, they're local, that one was in Westmont, IL.
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Yes I've seen this thread before and it seems like user error lol.
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my pc is about 3 years old, and it has bootup issues and can't handle games on max. so my plan is to upgrade mobo (from Asus P5N72-T to Intel BOXDG41RQI LGA 775) and gpu (from GTX 260 to GTX 460), costing around $180. is it worth it, or is it useless to spend $50 on an old motherboard to support an old intel q8400 with the hopes that it will fix bootup issue?
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On May 10 2012 12:04 xeo1 wrote:
my pc is about 3 years old, and it has bootup issues and can't handle games on max. so my plan is to upgrade mobo (from Asus P5N72-T to Intel BOXDG41RQI LGA 775) and gpu (from GTX 260 to GTX 460), costing around $180. is it worth it, or is it useless to spend $50 on an old motherboard to support an old intel q8400 with the hopes that it will fix bootup issue?
Yeah, for starters define "bootup issues". Then define "max", to include resolution and whether you actually care about AA and AF.
And there's never a situation where you want to "upgrade" from an obsolete mobo to another obsolete mobo in the same socket. Replace if it's dead, MAYBE. But not often.
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On May 10 2012 12:09 JingleHell wrote:Show nested quote +On May 10 2012 12:04 xeo1 wrote:
my pc is about 3 years old, and it has bootup issues and can't handle games on max. so my plan is to upgrade mobo (from Asus P5N72-T to Intel BOXDG41RQI LGA 775) and gpu (from GTX 260 to GTX 460), costing around $180. is it worth it, or is it useless to spend $50 on an old motherboard to support an old intel q8400 with the hopes that it will fix bootup issue? Yeah, for starters define "bootup issues". Then define "max", to include resolution and whether you actually care about AA and AF. And there's never a situation where you want to "upgrade" from an obsolete mobo to another obsolete mobo in the same socket. Replace if it's dead, MAYBE. But not often.
bootup issue: mouse/keyboard/monitor don't turn on until something beeps when I hit it or wait long enough, then they turn on and goes to bios.
max: 1920x1080 (it can run this) on ultra (can't, or at least very skippy as army sizes get bigger)
yea the mobo is not dead, just wanted to fix bootup issue and figured $50 is not so much.
EDIT: typo
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EPT
