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On February 20 2013 01:26 RedSox12 wrote:Show nested quote +On February 20 2013 01:24 Excludos wrote:On February 20 2013 01:19 RedSox12 wrote:
Anyone has any updates regarding this?
I like you too face somewhat of a similar problem.
I use to have 2 CD keys under the same e-mail for my starcraft account, as I wanted to play on different servers.
Now seeing that you only need 1 account to play on any server you wish, is there anyway for me to have 2 playing accounts under that e-mail?
I've seen many people before having 2 accounts under the same e-mail, but probably bought for the same server back then.
Anyone has any clue about this? You kinda nailed the question that this whole thread is about. The only thing we know for sure is that no one knows, including the guys at costumer service. They will also not separate OR merge your accounts together. We'll just have to wait and see at this point. There are good indications that you will be able to select which account to use at the login screen. You were never able to buy 2 games to use on the same server and have them on the same account. No one has ever had that. I actually bought 1 for Korean and 1 for EU server for the same e-mail. The issue here is have I registered them for a different e-mail address, this would not have been an issue.
So have I. Thats why I spesifically said "on the same server". You can not have 2 EU games on one account, but you can have one for EU and one for KR..or could anyways, before this global play thing.
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On February 20 2013 01:55 KiF1rE wrote:Show nested quote +On February 20 2013 01:53 Elairec wrote:
I sent a ticket. First person told me it wasn't possible, but then I did another ticket basically explaining that I - and others - purchased their game twice and are only getting access to one and in so many words it's basically bullshit they wouldn't allow us to utilize the extra game we PAID for. At that point they agreed to transferring one of my licenses to a new account. ive tried 3 times now and was told no, apparently its who you get =/
This is the nature of customer support, that no everyone knows everything. The person you are dealing with may not know how to transfer the game to a new account, but rather than look dumb or ask questions, they default to "it is not possible". I would repsond by saying that they are incorrect, cite this thread and provide copies of the message with the name of the person at Blizzard that said it was possible. If you still disagree, I would inform them you are not accepting that, you know they are incorrect and request to be put in touch with their manager. Once they know that you are not going to go away and its possible for them to get in trouble, they will take the time to ask question.
After working for banks for 5 years and dealing with Verizon for way to long, I learned the person who picks up the phone is rarely the person who can fix your problem. They are also more intrested in making you go away than fixing your probem. Just know that you are right, they are wrong and be a polite-pain-in-the-ass until you get what you need.
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On February 20 2013 02:39 Plansix wrote:Show nested quote +On February 20 2013 01:55 KiF1rE wrote:On February 20 2013 01:53 Elairec wrote:
I sent a ticket. First person told me it wasn't possible, but then I did another ticket basically explaining that I - and others - purchased their game twice and are only getting access to one and in so many words it's basically bullshit they wouldn't allow us to utilize the extra game we PAID for. At that point they agreed to transferring one of my licenses to a new account. ive tried 3 times now and was told no, apparently its who you get =/ This is the nature of customer support, that no everyone knows everything. The person you are dealing with may not know how to transfer the game to a new account, but rather than look dumb or ask questions, they default to "it is not possible". I would repsond by saying that they are incorrect, cite this thread and provide copies of the message with the name of the person at Blizzard that said it was possible. If you still disagree, I would inform them you are not accepting that, you know they are incorrect and request to be put in touch with their manager. Once they know that you are not going to go away and its possible for them to get in trouble, they will take the time to ask question. After working for banks for 5 years and dealing with Verizon for way to long, I learned the person who picks up the phone is rarely the person who can fix your problem. They are also more intrested in making you go away than fixing your probem. Just know that you are right, they are wrong and be a polite-pain-in-the-ass until you get what you need.
Thanks for the 'moral support' ^^ As it seems right now, splitting works for NA, but over in EU, no matter how many Customer S. reps you get/ask, they all seem to to refuse the split.
Kinda weird.
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On February 20 2013 04:40 n0ise wrote:Show nested quote +On February 20 2013 02:39 Plansix wrote:On February 20 2013 01:55 KiF1rE wrote:On February 20 2013 01:53 Elairec wrote:
I sent a ticket. First person told me it wasn't possible, but then I did another ticket basically explaining that I - and others - purchased their game twice and are only getting access to one and in so many words it's basically bullshit they wouldn't allow us to utilize the extra game we PAID for. At that point they agreed to transferring one of my licenses to a new account. ive tried 3 times now and was told no, apparently its who you get =/ This is the nature of customer support, that no everyone knows everything. The person you are dealing with may not know how to transfer the game to a new account, but rather than look dumb or ask questions, they default to "it is not possible". I would repsond by saying that they are incorrect, cite this thread and provide copies of the message with the name of the person at Blizzard that said it was possible. If you still disagree, I would inform them you are not accepting that, you know they are incorrect and request to be put in touch with their manager. Once they know that you are not going to go away and its possible for them to get in trouble, they will take the time to ask question. After working for banks for 5 years and dealing with Verizon for way to long, I learned the person who picks up the phone is rarely the person who can fix your problem. They are also more intrested in making you go away than fixing your probem. Just know that you are right, they are wrong and be a polite-pain-in-the-ass until you get what you need. Thanks for the 'moral support' ^^ As it seems right now, splitting works for NA, but over in EU, no matter how many Customer S. reps you get/ask, they all seem to to refuse the split. Kinda weird.
That is likely a regional problem, since most large companies use separate customer service offices for different areas(EU/NA). Likely the person who manages/trains the EU office is not aware that account transfers are an option or has never done it. But the key is not to talk with different on the same level, but to talk to someone higher up who likely has more experience. The next time you get the “I’m sorry, but we can’t do that” email, reply with a response that other people are having their accounts split and demand(politely) the issue be escalated to someone above them. Use the word escalated, which is a really nice way to say “let me speak to your manager”. If you have a friend who had it done and they are willing to provide you with the email confirming their account was split, that would help your cause as well.
Just don’t be rude, that is the best way to get your request ignored. The people who are providing you with bad information are just doing as they were trained to do.
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On February 20 2013 01:39 Elairec wrote:
The solution has been posted a couple times in this thread: Contact customer support (either via ticket or calling them) and explain the situation. From what I understand is that the EU guys are having issues getting the EU staff to do anything, meanwhile the NA customer service reps are seperating accounts just fine - my two accounts were seperated within 10 minutes of being told it would happen. If you have an EU and NA account tied to the same email, then log onto the NA portal and talk to the customer service reps through there.
Yeah NA staff don't do stuff if your bnet is in EU =)...
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On February 20 2013 06:06 Plansix wrote:Show nested quote +On February 20 2013 04:40 n0ise wrote:On February 20 2013 02:39 Plansix wrote:On February 20 2013 01:55 KiF1rE wrote:On February 20 2013 01:53 Elairec wrote:
I sent a ticket. First person told me it wasn't possible, but then I did another ticket basically explaining that I - and others - purchased their game twice and are only getting access to one and in so many words it's basically bullshit they wouldn't allow us to utilize the extra game we PAID for. At that point they agreed to transferring one of my licenses to a new account. ive tried 3 times now and was told no, apparently its who you get =/ This is the nature of customer support, that no everyone knows everything. The person you are dealing with may not know how to transfer the game to a new account, but rather than look dumb or ask questions, they default to "it is not possible". I would repsond by saying that they are incorrect, cite this thread and provide copies of the message with the name of the person at Blizzard that said it was possible. If you still disagree, I would inform them you are not accepting that, you know they are incorrect and request to be put in touch with their manager. Once they know that you are not going to go away and its possible for them to get in trouble, they will take the time to ask question. After working for banks for 5 years and dealing with Verizon for way to long, I learned the person who picks up the phone is rarely the person who can fix your problem. They are also more intrested in making you go away than fixing your probem. Just know that you are right, they are wrong and be a polite-pain-in-the-ass until you get what you need. Thanks for the 'moral support' ^^ As it seems right now, splitting works for NA, but over in EU, no matter how many Customer S. reps you get/ask, they all seem to to refuse the split. Kinda weird. That is likely a regional problem, since most large companies use separate customer service offices for different areas(EU/NA). Likely the person who manages/trains the EU office is not aware that account transfers are an option or has never done it. But the key is not to talk with different on the same level, but to talk to someone higher up who likely has more experience. The next time you get the “I’m sorry, but we can’t do that” email, reply with a response that other people are having their accounts split and demand(politely) the issue be escalated to someone above them. Use the word escalated, which is a really nice way to say “let me speak to your manager”. If you have a friend who had it done and they are willing to provide you with the email confirming their account was split, that would help your cause as well. Just don’t be rude, that is the best way to get your request ignored. The people who are providing you with bad information are just doing as they were trained to do.
I put in my request that it was being done on NA with no issues, so hopefully whoever the EU support person is who gets my ticket will split my keys.
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Blizz shouldn't do anything. You had global play in D3, and should have expected it to come sooner or later in WoL as well.
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You can still use it if you want to ladder with two accounts on one server.
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On February 21 2013 04:46 achristes wrote:
Blizz shouldn't do anything. You had global play in D3, and should have expected it to come sooner or later in WoL as well.
Still dont get you people, D3 wasnt out when i bought both my accounts, now For hots i would like 2 NA accounts. Now the issue i have is that I have 2 WoL accounts. One EU and one NA.... With blizzards scheme of removing my EU account and just making it 1 global play, i end up with 1 wol account, so when i buy hots i have 1 account on NA. When hots was announced with global play, I just assumed I would have to buy 1 NA and 1 EU HOTS and would be done. But with blizzards system I have to REBUY another WoL account in addition to the extra hots. When in reality since i have 2 licenses of WoL i shouldnt have to buy another copy of WoL with those 2 copies of HOTS. 2 gain to accounts.
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@Lonyo & others: Remember to mention here if you did get favorable answers from the support regarding your requests. Should soon open my ticket once again after waiting one week to see if 2.0.4 patch would have given more info about the situation (it did not)...
There is interesting thread on US forums regarding this: http://us.battle.net/sc2/en/forum/topic/7923034397
It also has posts from legal perspective such as: http://us.battle.net/sc2/en/forum/topic/7923034397?page=3#58
Wonder how they choose forum MVP:s there... Two of such try to claim that the issue is nonsense and people should stop posting... Should lose their MVP status for such posts, but of course it unlikely happens as they are on Blizzard's side...
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On February 22 2013 09:01 korona wrote:@Lonyo & others: Remember to mention here if you did get favorable answers from the support regarding your requests. Should soon open my ticket once again after waiting one week to see if 2.0.4 patch would have given more info about the situation (it did not)... There is interesting thread on US forums regarding this: http://us.battle.net/sc2/en/forum/topic/7923034397It also has posts from legal perspective such as: http://us.battle.net/sc2/en/forum/topic/7923034397?page=3#58Wonder how they choose forum MVP:s there... Two of such try to claim that the issue is nonsense and people should stop posting... Should lose their MVP status for such posts, but of course it unlikely happens as they are on Blizzard's side...
Hey thanks for linking my post in TL! I was absolutely astonished, how rude the first MVP that posted was. I am trying to get a blizzard response to my post so please post your thoughts in that thread as well.
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I've successfuly had them split my accounts. If it helps I will PM you the conversation I had with all the reps I talked with and you can present it to them from there.
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On February 22 2013 09:29 Elairec wrote:
I've successfuly had them split my accounts. If it helps I will PM you the conversation I had with all the reps I talked with and you can present it to them from there.
Yes please do so. I have called twice and tried online chat and to no avail.
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Despite not liking arrogance in original post, I find some of this really interesting.
So after reading some posts, I find it pretty obvious that they can not terminate one account without explanation (they can OFC still terminate it without any reason, but they still have to announce ban).
Im looking forward to this, Blizzard usually do everything pretty clear in legal department, but this seems like pretty big failure. They will have to do something about this.
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On February 22 2013 10:20 Sek-Kuar wrote:
Despite not liking arrogance in original post, I find some of this really interesting.
So after reading some posts, I find it pretty obvious that they can not terminate one account without explanation (they can OFC still terminate it without any reason, but they still have to announce ban).
Im looking forward to this, Blizzard usually do everything pretty clear in legal department, but this seems like pretty big failure. They will have to do something about this.
They did do something.
They removed all of my accounts registered to my e-mail, leaving me with one.
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On February 22 2013 10:22 InfCereal wrote:Show nested quote +On February 22 2013 10:20 Sek-Kuar wrote:
Despite not liking arrogance in original post, I find some of this really interesting.
So after reading some posts, I find it pretty obvious that they can not terminate one account without explanation (they can OFC still terminate it without any reason, but they still have to announce ban).
Im looking forward to this, Blizzard usually do everything pretty clear in legal department, but this seems like pretty big failure. They will have to do something about this. They did do something. They removed all of my accounts registered to my e-mail, leaving me with one.
i have 2 acc in one mail so i hoping that the menu that is displayed when im logging in stays:
starcraft 2 I
starcraft 2 II
the sane that Nony said, and i would just have to buy on HoTS copy for bothm that would be the most logical answer i can think or choose one of those to be upgraded and the other keep it in WoL.
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On February 22 2013 10:33 Topin wrote:Show nested quote +On February 22 2013 10:22 InfCereal wrote:On February 22 2013 10:20 Sek-Kuar wrote:
Despite not liking arrogance in original post, I find some of this really interesting.
So after reading some posts, I find it pretty obvious that they can not terminate one account without explanation (they can OFC still terminate it without any reason, but they still have to announce ban).
Im looking forward to this, Blizzard usually do everything pretty clear in legal department, but this seems like pretty big failure. They will have to do something about this. They did do something. They removed all of my accounts registered to my e-mail, leaving me with one. i have 2 acc in one mail so i hoping that the menu that is displayed when im logging in stays: starcraft 2 I starcraft 2 II the sane that Nony said, and i would just have to buy on HoTS copy for bothm that would be the most logical answer i can think or choose one of those to be upgraded and the other keep it in WoL. '
Fairly certain thats the way they're planning on doing it.
At least I think its stupid to rush to split your accounts before the game is even out. If the problem still exists after, then I'd agree you could start yelling about it. But at this rate, everyone who is whining to costumer service to split their accounts is going to end up being the first to whine about having them merged again afterwards.
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On February 22 2013 10:22 InfCereal wrote:Show nested quote +On February 22 2013 10:20 Sek-Kuar wrote:
Despite not liking arrogance in original post, I find some of this really interesting.
So after reading some posts, I find it pretty obvious that they can not terminate one account without explanation (they can OFC still terminate it without any reason, but they still have to announce ban).
Im looking forward to this, Blizzard usually do everything pretty clear in legal department, but this seems like pretty big failure. They will have to do something about this. They did do something. They removed all of my accounts registered to my e-mail, leaving me with one.
For which they obviously have no legal right.
They can ban your secondary account, they can come up with something to terminate you acces to battle.net for secondary account, or something like that - but they simply cannot merge it.
They have right to terminate all your accounts at once for no reason, but they dont have right to merge 2 things you paid for into 1. Thats fraud.
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Well, I just did live chat on Battle.net, and got them to add a new Starcraft 2 copy to another account.
Basically, you need proof of purchase of 2 actual copies (digitally or physically), using CD-Key, prepaid card, credit card #s, transaction #s and whatnot. Also provided screenshot proof of the battle.net purchase confirmation email. Though, if you don't have proof of both of them, I don't think you can get them to split the accounts.
This was NA support, splitting a NA/TW account.
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On February 22 2013 09:01 korona wrote:@Lonyo & others: Remember to mention here if you did get favorable answers from the support regarding your requests. Should soon open my ticket once again after waiting one week to see if 2.0.4 patch would have given more info about the situation (it did not)... There is interesting thread on US forums regarding this: http://us.battle.net/sc2/en/forum/topic/7923034397It also has posts from legal perspective such as: http://us.battle.net/sc2/en/forum/topic/7923034397?page=3#58Wonder how they choose forum MVP:s there... Two of such try to claim that the issue is nonsense and people should stop posting... Should lose their MVP status for such posts, but of course it unlikely happens as they are on Blizzard's side...
On February 22 2013 09:27 Pizzaboy17 wrote:
Hey thanks for linking my post in TL! I was absolutely astonished, how rude the first MVP that posted was. I am trying to get a blizzard response to my post so please post your thoughts in that thread as well.
Interesting. Blizzard just locked that thread without writing anything in the end. Interesting to see if they still respond to it.
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EPT
