Global play and those with multiple SC2 copies? - Page 29

gillon

Sweden1578 Posts

March 11 2013 12:45 GMT

#561

Basically, you're fucked, unless you get a GM that doesn't follow policy.

This is a transcript of my recent chat:

Fraedenar: Sure, what's up?
you: So, i've got 3 licences on this account
you: EU/NA/KR
you: Would it be possible to split these up to new emails?
Fraedenar: It wouldn't sadly. We consolidate licences (combine games into one Battle.net, as per Battle.net's designed purpose), but we never split them.
you: There has been instances where this has been done, though?
you: I know of at least three people who had it done through US support
Fraedenar: Only by Game Masters who did not follow policy and have no idea what they're doing, which sadly happens in any job.
Fraedenar: I take it you don't know why we don't do this?
you: Ah, which also sadly means that to get your moneys worth, people ought to spam tickets until they get said GMs?
Fraedenar: That would be abuse of our support service, which will introduce a new problem for you long before you find someone who is willing to carry out a request that our service can't carry out.
you: Yeah, I get that - but please tell me why you don't perform this service, because to all of the people who did buy extra licences, it might help ease the pain of having thrown 25-50 euro in the bin
Fraedenar: It makes account trading too easy. We strictly forbid Account Trading and wouldn't assist with any request that makes that straightforward, such as splitting games off from each other so they can be easily sold. That in short is why we do not do this, ever.
you: Okay, fair enough. In that case, do you offer refunds for people who have had their licences voided?
Fraedenar: Our refund policy is 3 days. After that, we can't refund orders unfortunately.
you: Ah. So you can understand the frustration then?
Fraedenar: I can understand it but I'm also an employee of Blizzard Entertainment, so I have to enforce the company's policy.
you: I get that, and I'm not mad at you.
you: But this might at least relieve some pressure on you as I'll be forwarding this information to the rest of people in the same position
you: Thanks for your assistance.

stingrae

United Kingdom24 Posts

March 11 2013 13:16 GMT

#562

In the EULA it says:

Don't:

Attempt to sell, sublicense, rent, lease, grant a security interest in or otherwise transfer any copy of the Game or your rights to the Game to any other party in any way not expressly authorized herein

THE GAME IS LICENSED, NOT SOLD. NEITHER THE GAME NOR THE LICENSE GRANTED IN SECTION 1 MAY BE SUBLICENSED OR TRANSFERRED TO ANY OTHER PERSON OR ENTITY, AND ANY ATTEMPT TO DO SO SHALL BE NULL AND VOID. If a court of competent jurisdiction finds the foregoing sentence to be unenforceable, you agree that you will call Blizzard Customer Service at 1-800-592-5499 to arrange for the transfer of your rights under this Agreement to another person with a valid Battle.net account; provided, however, that Blizzard may charge a processing/handling fee to facilitate the transfer, issue a unique key to the transferee, and remove the preexisting key from the Battle.net account registered to you.

a. Term. This Agreement is effective upon adding the Game license to a Battle.net account, and shall remain in effect for a reasonable period of time. In the event that Blizzard chooses to cease providing the Service, or license to a third party the right to provide the Service, Blizzard shall provide you with no less than three (3) months prior notice. Neither the Service nor Blizzard 's agreement to provide access to the Service shall be considered a rental or lease of time on, or capacity of, Blizzard 's servers or other technology.

By this Blizzard are effectively acting against the EULA. But they can because of:

Blizzard may terminate this Agreement at any time for any reason or no reason

1. We aren't trying to sell or transfer to a different individual.
2. There are means to ask for proof of identity (had to disable parental tools >.< that I set up for me)
3. The EULA doesn't say the individual can't transfer their license to themselves.
4. It is a paid product for which no communication about license mergers has taken place and no recourse for suitable compensation has been provided as everyone gets all regions with HOTS on a single license purchase.
5. Other people who made different decisions have the benefit of not having to buy WoL if they wish to make a second HOTS account. For whatever reason people should have the choice to have as many game copies as they wish.

Jonton

United Kingdom49 Posts

March 11 2013 15:15 GMT

#563

Anyone else having any luck with this? I've had a ticket open for two days now with no response.

Edit: Finally got it back saying theres nothing they can do, great.

Zabimaru

United Kingdom132 Posts

March 15 2013 14:05 GMT

#564

The response to my ticket:

"I can confirm you have not lost the account, both regions are still accessible and this is just the nature of Global Play. When you change region on the client, it will change to your respective game.

We cannot split these liceses or grant you another free license"

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