EPTThanks =)
Store Feedback Thread - Page 9
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Clubmeh
United States22 Posts
Thanks =) | ||
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lem0ncake
England85 Posts
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Shrewmy
Australia199 Posts
Came home from Uni to see it on my doormat, excited to see it finally arrived. Was not very excited to see it had a very noticeable bend in the packaging. ![[image loading]](http://i.imgur.com/pSDdNl.jpg) Opening it up dashed my hopes of the packaging being sturdy enough. ![[image loading]](http://i.imgur.com/zm3ZVl.jpg) Here we go again, I thought. Happened with my first TL poster order (which was, thankfully, sorted out). ![[image loading]](http://i.imgur.com/8OlBCl.jpg) This really isn't the fault of TL though, more the fault of USPS being awful at handling packages. Anyway, is there any way to sort this out or fix the damage? | ||
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KonohaFlash
Canada1590 Posts
 Thanks!Order ID: 4HPG6KU9 | ||
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lem0ncake
England85 Posts
On August 15 2012 12:47 Shrewmy wrote: Seems to be a USPS tradition to damage your posters, TL. Came home from Uni to see it on my doormat, excited to see it finally arrived. Was not very excited to see it had a very noticeable bend in the packaging. Opening it up dashed my hopes of the packaging being sturdy enough. Here we go again, I thought. Happened with my first TL poster order (which was, thankfully, sorted out). This really isn't the fault of TL though, more the fault of USPS being awful at handling packages. Anyway, is there any way to sort this out or fix the damage? Had an exactly same bend on my poster tube thing. It also looked like they opened it up, took everything out and stuffed it all back in. Swear to God, USPS are a fucking joke. | ||
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DonaldLee
586 Posts
The popularity of the store has clearly outgrown the staff they have assigned to it, which, as far as I can tell, is just disciple. Not nearly enough. People have been going for months without responses and honestly, a couple of days feels like an eternity when something is wrong, especially with how easy it is to communicate these days. It is important to note that Paypal does not let you file a dispute after 45 days. In my case, the payment went through on July 2, an incomplete package was received on July 19 (which also feels like an eternity considering how much shipping is charged on these orders) at which point I immediately filled out a contact form. Over the course of the next month I made forum posts, sent a private message to disciple, filled out another contact form, and finally sent an e-mail to shipping@teamliquid.net to let them know that I had run out of time and had to file a dispute with Paypal before my 45 days ran out. Part of me regrets only asking for a refund for the missing part of my order. I am pretty upset about the whole thing and if this entire process ends with just me getting that amount of money back with no communication whatsoever, I definitely won't be satisfied. Secondly: They really need to use different poster tubes for their posters. When the logo posters came out, I bought one immediately, and received a wrinkled poster. They sent me another one relatively quickly, but it wasn't perfect either, but at that point, it was good enough and I really didn't want to deal with it anymore. I noted to them then that they should really use wider, sturdier tubes since the narrow ones they use pretty much guarantee posters get damaged in the mail, but when I saw them using the exact same tubes for the Liquid Rising posters six months later, I lost all sympathy for them. I now wish that I had kept requesting new posters until I got one that didn't come damaged due to their packaging decisions. I won't be making that mistake again. I still love TL, but I have grown to really hate the store. Update: Paypal said TL agreed to a refund within a few hours and I got an e-mail the next day (today). I'm still super pissed, but at least I got my money back. Definitely will not be buying from TL again until they fix their major distribution problems (Cost: $14 to ship $23 of product plus a "free" poster is ridiculous. I calculated shipping for just the pin to figure out how much of a refund I should ask for. Three dollars. You can easily send someone that pin for like 50 cents. Just under a dollar if you want to use a bubble mailer. Time: Two weeks from the time payment was received to when the package was finally shipped. Careless packaging: Bad poster tubes, oversized boxes, poorly taped up boxes). I've ordered from TL three times and each experience has been worse than the last, with this last one being by far the worst online shopping experience I've ever had. I should also note that I'm in the US, so international shipping has nothing to do with my order taking nearly 20 days just to get to me. It was in processing for two weeks. The actual shipment only took 2-3 days because USPS is speedy like that. | ||
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KonohaFlash
Canada1590 Posts
From what I read in this thread, it seems he is extremely busy with college, and can't maintain the store and school at the same time, which is completely understandable. Still, they should be looking to get someone to help him out if that's the case. It's crazy that you can order a poster or shirt and not receive it in a week or 2 at most. There are some really good items in the store, but the wait to get them is quite long. I really think they need to find a better company to handle their international shipping, because it's just not worth it at the moment. I would gladly buy more items from the store if they could guarantee delivery within 2 weeks, as would many others I bet! I hope this recent feedback reaches the right people. edit: 5 minutes after this post, my shirt arrived! XD | ||
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legendlazy
United Kingdom25 Posts
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Ulfsark
United States958 Posts
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Jauris
United States9 Posts
On July 23 2012 05:10 Jauris wrote: I'm reposting the text from the thread I made in here. Sorry about not checking this first, I assumed (wrongly) that it was more for payment type issues. Anyways: I'm not really 100% about whether or not this is the correct place to post this, but I felt like it made more sense than the others. My order ID: P0NAS2NI I've got a youtube video of the damage here: Anyways, I just wanted to post this here and see if there was anything I could do. I was really hoping to frame these in my room above my monitor, but now there is no way I would do it with all of the dents and marks on the posters. I also ordered a keycap which arrived fine, but only because it isn't made of paper. I think the biggest issue is that whomever decided to ship it just jammed the posters into a thin paper tube without realizing what would happen if the tube got bent. Bumping with my issue. It's been almost a month now with no reply... Seriously unprofessional. | ||
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OpDarkZergEra
Netherlands33 Posts
like its 15 dollars for the mouse mat and its 9 dollars for the tsl poster but if u buy them both this shipping wil cost 24 dollars why? and not just 15 like the most online stores do thats my question is it a bug or something i live in europe btw and just saw about the european store so YAY | ||
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BrauL
Canada197 Posts
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Jauris
United States9 Posts
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Shrewmy
Australia199 Posts
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Plexa
Aotearoa39261 Posts
On September 01 2012 21:39 Shrewmy wrote: Still waiting on a reply, this is ridiculous. If you use the contact store feature on site, you will likely get a faster reply. In anycase, we are going to use a more sturdy tube for future posters. Check your PM. On August 29 2012 05:41 Jauris wrote: Still waiting on a reply from Disciple... Check your PM On August 21 2012 11:36 Ulfsark wrote: I think TL needs more people to handle their store :/ They did get more people, they have me now! On August 18 2012 19:34 legendlazy wrote: Not sure where to post this but is it too late to redeem the two free posters if you donated $10? Nope not too late! On August 22 2012 00:56 OpDarkZergEra wrote: Shipping price increases with weight and size. The poster is a rather irregular shape and the mousemat adds weight.i have a question i want to buy the mouse mat and the tsl4 poster but u have to pay shipping for them both like its 15 dollars for the mouse mat and its 9 dollars for the tsl poster but if u buy them both this shipping wil cost 24 dollars why? and not just 15 like the most online stores do thats my question is it a bug or something i live in europe btw and just saw about the european store so YAY | ||
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Jauris
United States9 Posts
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JawHun
United States151 Posts
So I guess my questions are: Are the shirts going to shrink if I wash them? How would I go about exchanging the shirts and hoodies for the next size up? Thank You | ||
KadaverBB
Germany25657 Posts
I am a little afraid of putting them in the drier because that is what usually fucks clothes over, so I just hang them out to dry. Takes a little longer, but its safe :D I wash them on 30C and so far they have all survived, only the logo on the official team jersey is getting a little messed up but I guess you do not have that one since it was not on sale this time. The others should be save though, at least that's my experience. | ||
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TalonBot
Greece28 Posts
How do i return my order? | ||
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Maxd11
United States680 Posts
 . The posters are very nice, the shirts are more comfortable than anything I've ever worn, the mouse pad is super slick and HUGE, and everything else is super cool too! Thanks TL!Could have been cheaper but wtv. | ||
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