Store Feedback Thread

On February 28 2012 10:33 DeathSenders wrote:
When will the Protoss horse shirt will be avaliable again? I want to buy the 3 shirts at once, but the Protoss version is unavaliable.

On February 29 2012 05:05 ProphetCasting wrote:
Just curious if there is a way to track my order? I'm just awaiting my TL shirt and I really want it!

On February 29 2012 11:53 disciple wrote:


can you give me your Order ID.

Also, more spirit shirts are online, you can order the 3 pack as well

On February 29 2012 03:29 disciple wrote:


Later today

On February 29 2012 14:39 ProphetCasting wrote:


Thanks, my order ID 4P4QQ9WE

As for the eastern Canada question, I think you will be able to get the package relatively fast as our warehouse is located on the us east coast itself.

On March 01 2012 03:40 Handshake wrote:


Thank you for such a quick answer. Should I be worried that my order was confirmed a week and a half ago and I still have not received a tracking number and/or shipping confirmation?

On March 01 2012 01:38 disciple wrote:


Hi, you order is not yet shipped out by our distributor. I think it will go out very soon, we don't have that many orders pending now. You will receive an email with a tracking number which wont be of much use cause we unfortunately cannot provide detailed tracking outside of US at this point. You will be able to follow your package till Chicago where it gets on a plane to its destination.

As for the eastern Canada question, I think you will be able to get the package relatively fast as our warehouse is located on the us east coast itself.

On March 07 2012 19:28 XiaoZhuPa wrote:
Hi,

I sent an email to shipping@teamliquid.net a couple of days ago but still have not received a reply.

My order number is 1IEOSHAU, and I am currently missing a medium shirt. (Ordered 2 medium, 1 small, only received 1 medium, 1 small.)

Would appreciate a response and a look into this matter.

Thanks!

On March 11 2012 21:09 ultimakaiser wrote:
I have a couple of concerns about the Team Liquid Goliathus mousemat. I am somewhat annyoed by several things about it, specifically as a European.

First of all, I love the mat, and I do intend to buy it. The first reason I am halted from just outright buying it, is that the shipping to Europe is 15$ on top of the mat. I do know that shipping in itself is very expensive from the US to Europe and I do not have a problem with that. The thing is, that the mat is produced by Razer thus it would make sense that they handle the shipping and should have mats in Europe for the European market, which would lower the cost for shipping considerably. I can never understand why something like this would be planned as a solely American product, most likely forgoing the entire world by not preparing for people from outside the US wanting to buy it. Also, I bought for example the first 4 books from the Game of Thrones series from a private book retailer in California via Amazon for 4€ shipping, so it would seem even cheaper handling to Europe is possible, though I do not expect you guys to have the same deals as Amazon of course.

Second the ratio of product price and shipping price is "too damn high". I would gladly pay 40$ straight to TL for the mat and shipping on to, but to nearly pay the same for the shipping of the product seems miscalculated and should have been thought about beforehand...

Thirdly, I am really annoyed that European customers get the stick with $ to € conversion again. Every freaking company does this, just copy paste the price to Euro and laugh at people for paying 1/3 more. That is just poor decision making buy the companies and really makes it hard for a European to buy something, cause you know you are getting cheated. In the Team Liquid store it actually calculates the end price in Dollars, so you do work with that. Why the hell did you guys not just keep the 20$ price tag for all regions, if your store calculates the final price to dollars anyway, instead you convert 20€ to 26$ and happily grab nearly 30% more money from Europeans? That just pisses me off.

ATM, I really want the mat, and I want to support TL. I would even be ok with paying more for the product, but they way you are handling this thing with the store, especially the $€ conversion, it just stops me every time.

Sorry for vent. Love TL.

On March 12 2012 04:13 Thrax wrote:I wonder if you can select US/Rest of the World and go through the purchase process normally from there. You would get billed in US dollars on your credit card/Paypal and the conversion to euro would happen there. Without actually buying a mousepad to test, the store doesn't seem to have any issues allowing shipping to a Eurozone country even though I selected "US/Rest of the World".

On March 12 2012 01:46 XiaoZhuPa wrote:


No response from emails to shipping@teamliquid and no response in this forum here too. Is there some major issue with the teamliquid store recently? Still awaiting response for missing shirt....

On March 15 2012 03:33 goofankle wrote:
do items ship when the store is sold out or when the customer buys it?

On March 11 2012 21:09 ultimakaiser wrote:
I have a couple of concerns about the Team Liquid Goliathus mousemat. I am somewhat annyoed by several things about it, specifically as a European.

First of all, I love the mat, and I do intend to buy it. The first reason I am halted from just outright buying it, is that the shipping to Europe is 15$ on top of the mat. I do know that shipping in itself is very expensive from the US to Europe and I do not have a problem with that. The thing is, that the mat is produced by Razer thus it would make sense that they handle the shipping and should have mats in Europe for the European market, which would lower the cost for shipping considerably. I can never understand why something like this would be planned as a solely American product, most likely forgoing the entire world by not preparing for people from outside the US wanting to buy it. Also, I bought for example the first 4 books from the Game of Thrones series from a private book retailer in California via Amazon for 4€ shipping, so it would seem even cheaper handling to Europe is possible, though I do not expect you guys to have the same deals as Amazon of course.

Second the ratio of product price and shipping price is "too damn high". I would gladly pay 40$ straight to TL for the mat and shipping on to, but to nearly pay the same for the shipping of the product seems miscalculated and should have been thought about beforehand...

Thirdly, I am really annoyed that European customers get the stick with $ to € conversion again. Every freaking company does this, just copy paste the price to Euro and laugh at people for paying 1/3 more. That is just poor decision making buy the companies and really makes it hard for a European to buy something, cause you know you are getting cheated. In the Team Liquid store it actually calculates the end price in Dollars, so you do work with that. Why the hell did you guys not just keep the 20$ price tag for all regions, if your store calculates the final price to dollars anyway, instead you convert 20€ to 26$ and happily grab nearly 30% more money from Europeans? That just pisses me off.

ATM, I really want the mat, and I want to support TL. I would even be ok with paying more for the product, but they way you are handling this thing with the store, especially the $€ conversion, it just stops me every time.

Sorry for vent. Love TL.

On March 15 2012 08:34 disciple wrote:

when the customer buys it. we dont wait to sell 1000 shirts before we start shipping out.

On March 16 2012 00:57 goofankle wrote:



How does one go about tracking their order? I received an order number 5 days ago but no shipping information since then.

(Order ID: TIK8N24V)

On March 16 2012 05:49 disciple wrote:


You should get the final confirmation mail with your tracking # today or tomorrow. Got some delays with our distributor. Really sorry about that.

On March 24 2012 06:47 caktuss wrote:
when are you having more mousepads in stock? trying to hold off just buying one, want a teamliquid one so bad.

On March 26 2012 20:04 disciple wrote:
I'm really sorry for your damaged poster. I will send you a replacement right away, can you please give me your order ID?

On March 29 2012 12:25 OldManZerg wrote:
I ordered the mousemat on March 8th. I received an initial email when I placed the order, but have heard nothing since. I never got a shipping notification. I tried putting my order number into the store to track it, but it said there was no such order. I tried my email address, and it said the same thing. :-(

Any help? My order ID is E3P9EB0S.

Edit: I just double-checked my paypal account; you guys definitely got payment on March 8.

On March 30 2012 09:05 OldManZerg wrote:


Anyone? I sent an email to store@teamliquid.net, and also submitted an inquiry via the "Contact Us" form on the website here, and haven't heard anything. It sounds like at least one other person here isn't hearing anything from you guys either, so it's making me nervous. You guys have my money, I have no product, and no one is responding to recent inquiries about missing orders. If you guys are looking into it, that's cool, just say "we're looking into it and chill the fuck out." :-)

On March 30 2012 23:21 disciple wrote:
Im sorry guys, some personal matters got in the way this week and I wasnt able to handle stuff. I will get on a pc tomorrow and do whatever I can to help you. Im really sorry once again.

On March 30 2012 23:21 disciple wrote:
Im sorry guys, some personal matters got in the way this week and I wasnt able to handle stuff. I will get on a pc tomorrow and do whatever I can to help you. Im really sorry once again.

On March 30 2012 23:28 UmbraaeternuS wrote:
Hey disciple.
I've placed 4 orders on March 8th and 9th. Still haven't got a confirmation email or delivery email for any of the purchases.

Order codes are
NN8940NP
NX5RP9KS
9V3893IA
R7RQ376S

Any way to know if my products were delivered? I'd really like to know so I don't go annoying the PO officer, since I live in Chile and products tend to take 3-4 weeks to arrive and the PO officer doesn't seem amused by my frequent visits; he seems to think I'm trolling him, but I'm just a nerd who wants his TL goodies

TY in advance, man.

On April 01 2012 01:42 disciple wrote:


oh gosh.... your orders were held by paypal this entire time, paypal hold multiple orders by the same account in order to prevent duplicated charges and mistakes by the customers. I just approved all orders and they will be shipped out by our distributor asap. god, Im really sorry for this massive delay...tt... I posted a list of all multiple orders made from the same accounts but I guess you missed it

On March 30 2012 02:16 turnip wrote:
I've already posted in this thread and e-mailed the store, but I am going to reiterate because I haven't got a response and I'm starting to regret trying to support TL with a store purchase and by wanting to wear TL shirt.

Order ID: W7YT4NHB

Simply a $30 order for a TL jersey placed on FEBRUARY 17th. I haven't had a shipping confirmation or an answer to my queries to store@teamliquid.net or through this thread, but I do have confirmation that my payment went through. I don't really care whether you guys sold out of jerseys and didn't have anything to send or whether my order just fell through the cracks. I just want to know whether I'm getting what I ordered soon or whether I can get a refund.

On March 29 2012 12:25 OldManZerg wrote:
I ordered the mousemat on March 8th. I received an initial email when I placed the order, but have heard nothing since. I never got a shipping notification. I tried putting my order number into the store to track it, but it said there was no such order. I tried my email address, and it said the same thing. :-(

Any help? My order ID is E3P9EB0S.

Edit: I just double-checked my paypal account; you guys definitely got payment on March 8.

On April 01 2012 03:52 disciple wrote:


Hello,

I just sent you a PM.

On April 02 2012 06:53 seph` wrote:
hey guys,

i ordered a mousepad on march 13th and did not get any confirmation email or other information of my order/payment being received yet.

could you guys please check if everything is going right ?
my order ID is: OKBABI8F

thanks!

On April 08 2012 07:41 Hemlighest wrote:
I saw a poll/thread a while back, regarding a distribution center/lower shipping to europe - any news on that front?

On April 19 2012 04:44 DeathSenders wrote:
Hey disciple,

I've purchased the 3-Shirt Pack more than a month ago. The item was shipped March 6th, and i received the confirmation e-mail as well. Is there a way that you could track those itens? I'm asking cause itens shipped to Brazil takes too long to arrive, but normally i receive with 1 and a half month.

Theres still chance to receive the package but if you could try to track it, would be nice for me just to know how long will take to i receive those itens.

Thanks in advance

On April 19 2012 03:22 tehsith wrote:
Good Morning:

I purchased the following:

Items Ordered:
TLDS3PACK-L: 3-Pack (Swarm, Spirit, Steel) T-Shirt (Large) x 1
FREEGIFT01: Free Gift x 1

It has been over a week since I put the order in and I have see any tracking or anything of that matter about the shirts. Could I please get an update on this?

On July 12 2012 22:24 Ddalgi wrote:
Heya - Ordered some shirts on the 09th of May, still havent recieved them, I contacted the post office here and they said to get in contact with the sender, sent 2 emails to follow up and logged queries on tl site and submitted it there still no response from either Order no.4DOYR0RS

On July 14 2012 04:11 Mairu wrote:
How long does an order stay in "PENDING SHIPMENT" for? I ordered shirt+hoodie+2poster liquid rising dealio on July 2nd. I received confirmation of acceptance on July 5th, which also stated that the shirt was backordered. Since then, the order has been shown on the status as "PENDING SHIPMENT". I'm hoping that the shirt being backordered isn't delaying everything, because I would've passed on ordering another shirt if I knew it would hold up shipment of the hoodie as I'm eager to find out whether I'll have to place another order when they go back in stock for a larger size.

My order number is W8G4MM06

On July 18 2012 02:14 JRieger wrote:
I received my posters from the TeamLiquid Rising promotion today, and found the tube bent, I had planned on framing and hanging the posters, but now the have very visible creases on them, should I take this up with the store here, or the shipping company?

I can also provide pics but I'll be gone for a few hours so I'll check back to this post then.

EDIT: My order # if you need it, F6N24FUU.

On July 20 2012 01:31 Timberline wrote:
Ordered 2mouse pads and 2 keycaps , First off, on the second of july it was processed for shipping, and there it just sat for 14 days until it shipped on the sixteenth of july. First question. Why in the world did i pay 18 dollars for shipping for it it to ship 14 days later? and then not receive it until the 19th. i feel like 17 days is quite a long time to wait for such an expensive amount of shipping. Second, When i go to open the package today, i i was missing a mouse mat. so i only had half of my order. My order number is TQQZS750. You can check there, even the packing list said two mousemats. but guess what, there is only one. So what? now i have to wait another 17 days for you to fix your mistake? That is incredulous, and a complete middle finger to your customer and loyal fan. If that is case refund the money for one of the mosue pads+ shipping and i will order it directly from your sponsor. I will Pm you with my personal info so you can contact me more effectively if desired. Thank you.

On July 20 2012 23:19 Zilir_ wrote:
I ordered two key caps from yourselves and have just received the package here in the UK today. However one of the key caps was missing, I checked the order and there should have definitely been two.

Order Number : V2X4Y3OJ

Thanks.

On August 01 2012 03:26 disciple wrote:
@TR
@Zilir_

I notified our distributor about the missing keycaps, those will be sent out asap.

@theBALLS

I replied to your PM, I hope that clear things up.

Everyone, I'm really really sorry for the incredibly slow and lousy support. I'm in the middle of my finals and had no time to keep track of things. I will go over all your PMs and mails tomorrow.

On July 25 2012 07:01 Gh0s7buster wrote:
Order: NEEMNX11

I ordered a TeamLiquid classic poster in addition to the Liquid Rising promotional poster. However, only the Liquid Rising poster came in the package.

On August 15 2012 12:47 Shrewmy wrote:
Seems to be a USPS tradition to damage your posters, TL.

Came home from Uni to see it on my doormat, excited to see it finally arrived. Was not very excited to see it had a very noticeable bend in the packaging.



Opening it up dashed my hopes of the packaging being sturdy enough.


Here we go again, I thought. Happened with my first TL poster order (which was, thankfully, sorted out).

This really isn't the fault of TL though, more the fault of USPS being awful at handling packages.

Anyway, is there any way to sort this out or fix the damage?

On July 23 2012 05:10 Jauris wrote:
I'm reposting the text from the thread I made in here. Sorry about not checking this first, I assumed (wrongly) that it was more for payment type issues. Anyways:

I'm not really 100% about whether or not this is the correct place to post this, but I felt like it made more sense than the others.

My order ID: P0NAS2NI

I've got a youtube video of the damage here:

http://youtu.be/FQlD83AivtA


Anyways, I just wanted to post this here and see if there was anything I could do. I was really hoping to frame these in my room above my monitor, but now there is no way I would do it with all of the dents and marks on the posters. I also ordered a keycap which arrived fine, but only because it isn't made of paper. I think the biggest issue is that whomever decided to ship it just jammed the posters into a thin paper tube without realizing what would happen if the tube got bent.

On September 01 2012 21:39 Shrewmy wrote:
Still waiting on a reply, this is ridiculous.

On August 29 2012 05:41 Jauris wrote:
Still waiting on a reply from Disciple...

On August 21 2012 11:36 Ulfsark wrote:
I think TL needs more people to handle their store :/

On August 18 2012 19:34 legendlazy wrote:
Not sure where to post this but is it too late to redeem the two free posters if you donated $10?

On August 22 2012 00:56 OpDarkZergEra wrote:
i have a question i want to buy the mouse mat and the tsl4 poster but u have to pay shipping for them both

like its 15 dollars for the mouse mat
and its 9 dollars for the tsl poster but if u buy them both
this shipping wil cost 24 dollars why? and not just 15 like the most online stores do

thats my question is it a bug or something
i live in europe btw
and just saw about the european store so YAY

On September 19 2012 16:45 Craven` wrote:
I have a question how a return would go and how much its cost.

I send a PM @ disciple, an email @ shipping@teamliquid.net and an email @ support@printfection.com.

It would be lovely if u can answer my questions.

Please excuse my bad english.

Best regards
Craven

On November 14 2012 08:57 ManicMarine wrote:
If I buy HotS from the store, will I have to wait for a few days after release to get it or will it be pre-shipped to me. I want to support TL but I don't much feel like waiting a week after release before I can play. I live in Australia.

On November 14 2012 10:00 TBone- wrote:


I pre-ordered it and the shipping said it will arrive on release.

On November 15 2012 02:00 NMRemorse wrote:
I think alot of us Europeans are wondering... can we buy the HotS(NA) which is on sale right now through TL on amazon, and attach it to our EU b-net acounts from WOL ??

On December 09 2012 18:29 Mudkipnick wrote:
Sorry if this isn't the right place to ask this, but I'm not sure who to contact in regards to this. When will you guys have the Team Liquid Jerseys back on sale? I've really been wanting to purchase one, and I'm under the impression that production has stopped.

Many thanks.

On February 13 2013 21:16 Jaxx wrote:
I didn't notice any recent info on EU store, is it coming anytime soon?

On April 28 2013 08:24 MidgetExplosion wrote:
Just got my XXL Team Liquid Hoodie in the mail, was SOOO happy. Took it out of the box and marveled at it's awesomeness. Proceeded to put it on (well, I tried to put it on...) and couldn't even get the damn thing around my fat body. I have plenty of XXL hoodies, fit just fine. Very sad, not because of the waste of money since I love supporting Team Liquid, but because I won't be able to wear what I thought was going to be SOOO amazing to sport around town... Team Liquid hates me and they don't even know me... I just wanna be loved back, Team Liquid! Is that too much to ask?!?!

So, ordered a Team Liquid mouse pad to make me feel better. Hahaha... :D

Let me know whenever a bigger Team Liquid hoodie is available! I will buy one as soon as it is.

On June 06 2013 02:32 nimdil wrote:
OK, this is weird. I don't know if I missed something but Liquid`ZipperSlider is on the other side:



It confused me so much that for a second I was unable to zip it properly.

On June 24 2013 06:30 Anonymous_Coward wrote:
Any news on when we can buy the new TL shirt? :D

On July 17 2013 07:19 Fledermausland wrote:
Hey,

I ordered a TL Mousepad at 18 of June. Now it's 17 of July and the order is still tracked as "Pending Shipment". So it's now a month since I bought the pad and it's still in the US?
My Order ID is : 2MD35VGN

Im really upset...

On March 08 2013 09:50 Archas wrote:
Is there any chance of someday being able to purchase the original pony shirt in the store? I would so love to own one. :o

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