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I received an email last night from Blizz saying my SC2 account pw was changed in the account manager; I did not however change it. Now when I try to log in, my password is invalid.
I logged in for the first time in over a month a few days ago without playing any games. Was in two chatrooms, one being Reddit. I also chatted to someone on my buddy list. Besides that, I did not do anything and logged off after 5 minutes.
How does Blizz handle these cases? What are the chances of me getting my account back?
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Something tells me that you fell for a fake email, but getting your account back is easy afaik. Just contact Blizzard with your personal details etc.
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lol my friend had his account name and password changed by Protech after we played in 2s. He called blizz the next day and they changed it back.
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On March 26 2011 11:18 KinosJourney2 wrote: Something tells me that you fell for a fake email, but getting your account back is easy afaik. Just contact Blizzard with your personal details etc. How did I fall for a fake email when my password was in fact changed? Or did you mean something else?
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Just email blizzard, you have 100% chance of getting your account back if you provide the necessary information. You can also look on https://us.blizzard.com/support for more info and help.
On March 26 2011 11:21 ThumperSD wrote:Show nested quote +On March 26 2011 11:18 KinosJourney2 wrote: Something tells me that you fell for a fake email, but getting your account back is easy afaik. Just contact Blizzard with your personal details etc. How did I fall for a fake email when my password was in fact changed? Or did you mean something else?
It could has been a lot of thing. For example a keylogguer, a fake blizzard email that you responded to, etc. Best thing you can do is just run an anti virus.
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Some malware installs keyloggers that specifically target battle.net accounts. Most likely, your account has been used to set up a WoW free trial that's being used to spam or facilitate gold selling or account theft.
First thing to do is get your machine cleaned up. Buy a reputable, up to date antivirus package and scan the fuck out of it.
After that, your best bet is to call Blizzard's account services and follow their instructions. Since you clearly do not play WoW on this account, it will be pretty simple to get your account restored. I'd suggest getting a hardware authenticator or using one of Blizzard's free authenticator phone apps.
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Ya, my friend has had his account hacked SOO many times (idk how, maybe cuz he smokes... idk)
Anyways, just email Blizz, they'll ask you a few questions, and BOOM! account back...
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Already contacted Blizz via email btw... probably wont get a response till next week since it's Friday
On March 26 2011 11:23 Lysenko wrote: Some malware installs keyloggers that specifically target battle.net accounts. Most likely, your account has been used to set up a WoW free trial that's being used to spam or facilitate gold selling or account theft.
First thing to do is get your machine cleaned up. Buy a reputable, up to date antivirus package and scan the fuck out of it.
After that, your best bet is to call Blizzard's account services and follow their instructions. Since you clearly do not play WoW on this account, it will be pretty simple to get your account restored. I'd suggest getting a hardware authenticator or using one of Blizzard's free authenticator phone apps. I have MSE anti-virus, firewall and malwarebytes. Never played WoW in my life.
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On March 26 2011 11:25 ThumperSD wrote:Already contacted Blizz via email btw... probably wont get a response till next week since it's Friday Show nested quote +On March 26 2011 11:23 Lysenko wrote: Some malware installs keyloggers that specifically target battle.net accounts. Most likely, your account has been used to set up a WoW free trial that's being used to spam or facilitate gold selling or account theft.
First thing to do is get your machine cleaned up. Buy a reputable, up to date antivirus package and scan the fuck out of it.
After that, your best bet is to call Blizzard's account services and follow their instructions. Since you clearly do not play WoW on this account, it will be pretty simple to get your account restored. I'd suggest getting a hardware authenticator or using one of Blizzard's free authenticator phone apps. I have MSE anti-virus, firewall and malwarebytes. Never played WoW in my life.
What he means is that on the Battle.Net site, there's a "download free WoW trial" button that lets you play for 10 days or some such nonsense. They probably put that on your account for whatever reason, probably advertising gold selling or whatever.
The fake email he discusses always looks like it comes from a legit source, but a good rule of thumb is that if you can click on a link to "confirm/change/whatever" your battle.net account from within the email, its fake (Blizzard emails NEVER have a direct link to battlenet, you have to go to a browser and find it yourself).
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On March 26 2011 11:28 Aequos wrote:Show nested quote +On March 26 2011 11:25 ThumperSD wrote:Already contacted Blizz via email btw... probably wont get a response till next week since it's Friday On March 26 2011 11:23 Lysenko wrote: Some malware installs keyloggers that specifically target battle.net accounts. Most likely, your account has been used to set up a WoW free trial that's being used to spam or facilitate gold selling or account theft.
First thing to do is get your machine cleaned up. Buy a reputable, up to date antivirus package and scan the fuck out of it.
After that, your best bet is to call Blizzard's account services and follow their instructions. Since you clearly do not play WoW on this account, it will be pretty simple to get your account restored. I'd suggest getting a hardware authenticator or using one of Blizzard's free authenticator phone apps. I have MSE anti-virus, firewall and malwarebytes. Never played WoW in my life. What he means is that on the Battle.Net site, there's a "download free WoW trial" button that lets you play for 10 days or some such nonsense. They probably put that on your account for whatever reason, probably advertising gold selling or whatever. The fake email he discusses always looks like it comes from a legit source, but a good rule of thumb is that if you can click on a link to "confirm/change/whatever" your battle.net account from within the email, its fake (Blizzard emails NEVER have a direct link to battlenet, you have to go to a browser and find it yourself). Maybe I accidentally clicked on it, but I was never interesting in the WoW free trial.
You said it asks for your bnet account and password? No way I can accidentally type in my bnet account and password for a WoW free trial. Maybe I accidentally clicked on the link, but that's all that would happen in a mistake.
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i would stop worrying about how they got it, and focus on contacting blizz to get your account back, and to prevent it from happening again (blizz will recommend the authenticator)
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My friend's Bnet account go hacked around the time he got Sc2 and has been to lazy to do anything about it. In the best few days he got the account back and guess what? it has the most games played of any SC2 account
http://us.battle.net/sc2/en/profile/2041986/1/AbilityBunny/
LAWL when losses and wins still counted he had over 36000+ games logged WTF??
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On March 26 2011 11:21 ThumperSD wrote:Show nested quote +On March 26 2011 11:18 KinosJourney2 wrote: Something tells me that you fell for a fake email, but getting your account back is easy afaik. Just contact Blizzard with your personal details etc. How did I fall for a fake email when my password was in fact changed? Or did you mean something else? What probably happened was that someone got a hold of your email. They then sent you a message that "your password was changed", and instead of directing you to blizzard's site, they redirected you to a site that looks just like blizzards site, but the difference is once you log into the site, you give them your password.
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On March 26 2011 11:25 ThumperSD wrote: I have MSE anti-virus, firewall and malwarebytes. Never played WoW in my life.
Whether or not you play WoW, an authenticator will greatly reduce the likelihood of this happening in the future.
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On March 26 2011 11:38 nutzizme wrote: i would stop worrying about how they got it, and focus on contacting blizz to get your account back, and to prevent it from happening again (blizz will recommend the authenticator) As mentioned, I already contacted Blizz... even before I made this thread
On March 26 2011 11:55 LSB wrote:Show nested quote +On March 26 2011 11:21 ThumperSD wrote:On March 26 2011 11:18 KinosJourney2 wrote: Something tells me that you fell for a fake email, but getting your account back is easy afaik. Just contact Blizzard with your personal details etc. How did I fall for a fake email when my password was in fact changed? Or did you mean something else? What probably happened was that someone got a hold of your email. They then sent you a message that "your password was changed", and instead of directing you to blizzard's site, they redirected you to a site that looks just like blizzards site, but the difference is once you log into the site, you give them your password. I never clicked on any link in the email. Even the links are legit as they direct you to blizzard.com or battle.net.
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My comment about the "free trial" is that there's a systematic practice of stealing battle.net accounts and THEN attaching a WoW free trial to them to use them for spamming in-game if they do not already have an associated WoW account. You do not have to play WoW or have ever touched the game for your battle.net account to have value to these people.
BTW, there are really only three ways that your account can be stolen. Logging in to your battle.net account in response to a fraudulent email is one. Being keylogged is another. Third, it's possible that if you use the same email address and password for other services on the web, some untrustworthy site sold your email/password pair and this was used to get access to your account.
Hope that helps in identifying anything that may have happened on your end so that you can ensure it doesn't happen again.
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This 100% happened to me, apparently somebody brute force a bunch of accounts somehow, but ya just change your password again, they don't have your email (your password would never have been sent there). Yes some people lose their account through stupidity or their email getting hacked. Your sc2 account can also get hacked. They will not compensate you for the inconvenience, but they will tell you to get blizzard authenticator. This might even still just be people trying to get into wow accounts and getting SC2 as a result, but this is a real thing, be careful guys and make sure your account is an email you check so you can actually find out if you get hacked.
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On March 26 2011 12:01 ThumperSD wrote:Show nested quote +On March 26 2011 11:38 nutzizme wrote: i would stop worrying about how they got it, and focus on contacting blizz to get your account back, and to prevent it from happening again (blizz will recommend the authenticator) As mentioned, I already contacted Blizz... even before I made this thread Show nested quote +On March 26 2011 11:55 LSB wrote:On March 26 2011 11:21 ThumperSD wrote:On March 26 2011 11:18 KinosJourney2 wrote: Something tells me that you fell for a fake email, but getting your account back is easy afaik. Just contact Blizzard with your personal details etc. How did I fall for a fake email when my password was in fact changed? Or did you mean something else? What probably happened was that someone got a hold of your email. They then sent you a message that "your password was changed", and instead of directing you to blizzard's site, they redirected you to a site that looks just like blizzards site, but the difference is once you log into the site, you give them your password. I never clicked on any link in the email. Even the links are legit as they direct you to blizzard.com or battle.net. Screenshot or copy the email you got please.
Accounts don't get really 'hacked' any more these days 99;9% of the case people claim being hacked they were actually being phished.
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Yeah this has happened to me. I just emailed Blizzard and I literally got my account back within half an hour. I don't know why that didn't work out for you
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