EPTIf anyone has anything for me too check let me know :D
I'm paying for 15Mbps internet.. getting 1.6Mbps
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GMonster
686 Posts
If anyone has anything for me too check let me know :D | ||
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Jaso
United States2147 Posts
And there's 0 chance they're going to give you a $300 refund for the PAST SIX months. :/ | ||
mikeymoo
Canada7170 Posts
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Cauld
United States350 Posts
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Yurie
12122 Posts
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Jaso
United States2147 Posts
On May 20 2011 07:39 Cauld wrote: Are you confusing 'megabits per second' with 'megabytes per second', because i think you might be. Though that doesn't account for all of it. Also, what mikeymoo said. Yeah, this is very likely. 1.6 megabytes per second is pretty close to 15 megabits per second (12.8) | ||
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GMonster
686 Posts
On May 20 2011 07:36 Jaso wrote: Are you using a wireless router? And there's 0 chance they're going to give you a $300 refund for the PAST SIX months. :/ Well i know that but obviously me yelling and asking for a refund will get me something :D. I just don't want to call up and be a complete douche if its 100% my fault. | ||
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GMonster
686 Posts
On May 20 2011 07:41 Jaso wrote: Yeah, this is very likely. 1.6 megabytes per second is pretty close to 15 megabits per second (12.8) On Speedtest.net it says i have 1.6 Mbps on the website it says im paying for 15Mbps | ||
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green.at
Austria1459 Posts
On May 20 2011 07:38 mikeymoo wrote: Are you sure it's not "Up to 15mbps"? its always that. always. | ||
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Jaso
United States2147 Posts
Well you know, I get up to 15mbps and get 10-18mbps.. I guess if that's the case than the ISP sucks. | ||
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GMonster
686 Posts
On May 20 2011 07:38 mikeymoo wrote: Are you sure it's not "Up to 15mbps"? No, however i'm not sure why i would have 15x slower then i am suppose to. PS: thank you teamliquid for the quick responds. Much love. I already feel better :D EDIT @JAso yeah im getting 1Mbps to 1.6mbps so im pretty sure i'm paying for something slower then im suppose to get. | ||
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Kennigit
Canada19447 Posts
http://en.wikipedia.org/wiki/Megabit Read that thoroughly. | ||
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Skyze
Canada2324 Posts
I used to be the one who dealt with people like you, and we had so many people calling up every other day for tiny minute details. they dont give back refunds really, some systems (like ours) didnt even have a way to give back refunds, we had to send it off to investivations to get them to see if its worth it, and that is for major issues (like outages in that area), not this. Point of the story is; if it took you 6 months to realize it, it must of not been that big of a deal otherwise you would of called sooner. You dont buy a car with a broken air conditioner, drive it for a year then take it back demanding 100% refund. | ||
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Froadac
United States6733 Posts
I pay like 24 a month for .6mbps. Might be bad advertising. | ||
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Jaso
United States2147 Posts
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JeeJee
Canada5652 Posts
before you do all that though, make sure you're reading 1.6 Mbps and not 1.6 MBps | ||
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GMonster
686 Posts
On May 20 2011 07:45 Kennigit wrote: As stated, 15 megabits/sec does not equal 15 megabytes down/sec. http://en.wikipedia.org/wiki/Megabit Read that thoroughly. I did. Here is the company that i am ordering from http://www.tdstelecom.com/Residential/WA/La_Center/Campaign/Broadband_Internet_DSL It says 1Mbps for 9.99 and then 15Mbps 34 (what im paying) Either way i think im going to end up calling anyway but im glad that i double checked before i freaked out. | ||
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Jaso
United States2147 Posts
are you using a wireless router or not? If you have improper settings you're going to get crappy speeds. | ||
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GMonster
686 Posts
On May 20 2011 07:51 Jaso wrote: -___-.. are you using a wireless router or not? If you have improper settings you're going to get crappy speeds. No when i use a wireless router its like .7Mbps barely useable. | ||
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JeeJee
Canada5652 Posts
if you're 100% certain you're just getting unacceptable service from ISP, when you call and bitch, i wouldn't demand refund. i'd demand a free upgrade of some kind (like the 25mbps line or if they have any other perks like increased GB cap etc) or cancel and go sign with another ISP. free upgrades are generally a lot easier to come by than refunds in the telecom industry, but granted this varies on an isp by isp basis, and i don't have any personal experience with your isp so take my advice with a bucket of salt. my 2c. | ||
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Soap
Brazil1546 Posts
On May 20 2011 07:50 GoKu` wrote: I did. Here is the company that i am ordering from http://www.tdstelecom.com/Residential/WA/La_Center/Campaign/Broadband_Internet_DSL It says 1Mbps for 9.99 and then 15Mbps 34 (what im paying) Either way i think im going to end up calling anyway but im glad that i double checked before i freaked out. Disclaimer: Broadband availability may vary. Speeds are “up to”. Customer will receive highest stable speed possible based on the quality and capability of your line and product purchased. Requires a local TDS phone line. | ||
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GMonster
686 Posts
On May 20 2011 07:56 JeeJee wrote: i think it's fair to assume he has already tried plugging his computer in directly, bypassing the router and all that jazz to confirm it's an ISP issue. if not, do so. if you're 100% certain you're just getting unacceptable service from ISP, when you call and bitch, i wouldn't demand refund. i'd demand a free upgrade of some kind (like the 25mbps line or if they have any other perks like increased GB cap etc) or cancel and go sign with another ISP. free upgrades are generally a lot easier to come by than refunds in the telecom industry, but granted this varies on an isp by isp basis, and i don't have any personal experience with your isp so take my advice with a bucket of salt. my 2c. A lot of people in my area have problems with my ISP, didn't realize it till a couple days ago. | ||
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GMonster
686 Posts
Hmmm either way i should call up and switch plans 1 way or another. Gonna go call. Ty everyone for your help. | ||
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GMonster
686 Posts
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Adeny
Norway1233 Posts
On May 20 2011 08:05 GoKu` wrote: Yeah so anyway i was right i was getting screwed they are suppose to call me back email me when they get a hold of some... service blah. I don't think you answered if you're actually downloading at 1.5MBps (megaBYTES per sec), and paying for 15Mbps (megaBITS per sec). If you are then you're getting 12 out of 15 megabits per sec, which is pretty good for an "up to" connection. | ||
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Neo27
United States154 Posts
Sometimes rodents can get in the PVC pipe that the wires run through underground and chew them up. It can't hurt to call. I've got an "up to 10Mbps" service and I get 17Mbps on a wireless laptop, so it all depends on the infrastructure. | ||
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JeeJee
Canada5652 Posts
On May 20 2011 08:08 Adeny wrote: I don't think you answered if you're actually downloading at 1.5MBps (megaBYTES per sec), and paying for 15Mbps (megaBITS per sec). If you are then you're getting 12 out of 15 megabits per sec, which is pretty good for an "up to" connection. On May 20 2011 07:42 GoKu` wrote: On Speedtest.net it says i have 1.6 Mbps on the website it says im paying for 15Mbps reading = yay | ||
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Adeny
Norway1233 Posts
You know the difference, 99.95% of people don't. He's only refered to it as "downloading at 1.5mbps", downloading is usually measured in megabytes per sec. | ||
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GMonster
686 Posts
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Jaso
United States2147 Posts
Did they upgrade your plan? | ||
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DomiNater
United States527 Posts
On May 20 2011 08:26 Adeny wrote: You know the difference, 99.95% of people don't. He's only refered to it as "downloading at 1.5mbps", downloading is usually measured in megabytes per sec. He's obviously used Speedtest.net before, and if you have used it as well you would know that it reports Megabits/sec not Megabytes/sec. | ||
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a176
Canada6688 Posts
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GMonster
686 Posts
On May 20 2011 08:32 Jaso wrote: Haha, not bad for compensation I suppose. Did they upgrade your plan? no but i might upgrade it anyway Im sure that with the $100 bucks and being able too stream games i could make it pay for itself. | ||
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Slithe
United States985 Posts
I looked at the website and here's a table that will disambiguate everything: http://www.tdstelecom.com/PopUp.aspx?sid=93059&oid=21151 MATH TIME: First row, a movie is 1GB 1 gigabyte = 1000 megabytes 1 gigabyte / 5 minutes = 1000 megabytes / 300 seconds = 3.33 megabytes / second 1 megabyte = 8 megabits 3.33 megabytes / second = 26.64 megabits / second (Approximately the advertised speed) As you can see, you were actually getting exactly what you paid for, but were tricked by the deceptive advertising standards that utilizes the megabit as a unit when all downloads are traditionally measured in megabytes. | ||
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Disregard
China10252 Posts
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GMonster
686 Posts
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elmizzt
United States3309 Posts
On May 20 2011 09:54 GoKu` wrote: Hey what jerk gave me a 1 Star rating... ThIs wasn't evne a blog! i just didn't know where to post this lol. there there, it's ok *pat pat* | ||
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turdburgler
England6749 Posts
On May 20 2011 09:54 GoKu` wrote: Hey what jerk gave me a 1 Star rating... ThIs wasn't evne a blog! i just didn't know where to post this lol. its ok, he gave you 1 starbyte which is worth 8 starbits | ||
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hellsan631
United States695 Posts
If you are unable to watch an HD stream, then yea, its your ISP. However, if you can watch an HD stream (of sc2) or watch 720p videos on youtube, this means that it was, infact, the difference between MB/s and mbps. | ||
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NB
Netherlands12045 Posts
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youngminii
Australia7514 Posts
so help me god if you're mixing up megabytes and megabits i'll make 50 smurf accounts and rate this blog 1/5 with all of them | ||
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FiWiFaKi
Canada9859 Posts
Everyone seems to pay so much. We get 50Mb/s download and 5Mb/s upload for $25 dollars a month. You're really not getting your worth imo O_o | ||
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Jaso
United States2147 Posts
On May 20 2011 11:14 FiWiFaKi wrote: How much do you guys pay for internet out of curiosity guys? Everyone seems to pay so much. We get 50Mb/s download and 5Mb/s upload for $25 dollars a month. You're really not getting your worth imo O_o o.o. But you have a bandwidth cap, right? I pay about $50 USD a month for 15/2.. | ||
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nyokenusa
56 Posts
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MattyClutch
United States711 Posts
On May 20 2011 11:14 FiWiFaKi wrote: How much do you guys pay for internet out of curiosity guys? Everyone seems to pay so much. We get 50Mb/s download and 5Mb/s upload for $25 dollars a month. You're really not getting your worth imo O_o Wow, I pay more than twice what you do for 18 down and 2.5 up. :/ Like the other guy asked, I assume that is capped though so I guess that is the downside. As for the OP + Show Spoiler + ![[image loading]](http://art.penny-arcade.com/photos/528499984_smvzj-L-2.jpg)  | ||
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youngminii
Australia7514 Posts
On May 20 2011 11:17 nyokenusa wrote: MB means megabyte and lower case mb means megabit. The website you linked says you get 15 megaBITs per second. You're getting 1.6 MBps (megabytes) = 12.8mbps (megaBITS) per second which is close to what they said you would get. this is so full of fail i don't even M is mega m is milli B is byte b is bit also i hate living in australia  | ||
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intergalactic
Canada428 Posts
Do it, because I spent 3 years with slowspeed issues only to notice once I changed ISP that the wiring in my home was all bad. | ||
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Monoxide
Canada1190 Posts
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AyeH
United States534 Posts
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GameTime
United States222 Posts
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JChow3000
United States1 Post
User was warned for this post | ||
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