EPTIf anyone has anything for me too check let me know :D
I'm paying for 15Mbps internet.. getting 1.6Mbps
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GMonster
686 Posts
If anyone has anything for me too check let me know :D | ||
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Jaso
United States2147 Posts
And there's 0 chance they're going to give you a $300 refund for the PAST SIX months. :/ | ||
mikeymoo
Canada7170 Posts
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Cauld
United States350 Posts
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Yurie
11904 Posts
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Jaso
United States2147 Posts
On May 20 2011 07:39 Cauld wrote: Are you confusing 'megabits per second' with 'megabytes per second', because i think you might be. Though that doesn't account for all of it. Also, what mikeymoo said. Yeah, this is very likely. 1.6 megabytes per second is pretty close to 15 megabits per second (12.8) | ||
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GMonster
686 Posts
On May 20 2011 07:36 Jaso wrote: Are you using a wireless router? And there's 0 chance they're going to give you a $300 refund for the PAST SIX months. :/ Well i know that but obviously me yelling and asking for a refund will get me something :D. I just don't want to call up and be a complete douche if its 100% my fault. | ||
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GMonster
686 Posts
On May 20 2011 07:41 Jaso wrote: Yeah, this is very likely. 1.6 megabytes per second is pretty close to 15 megabits per second (12.8) On Speedtest.net it says i have 1.6 Mbps on the website it says im paying for 15Mbps | ||
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green.at
Austria1459 Posts
On May 20 2011 07:38 mikeymoo wrote: Are you sure it's not "Up to 15mbps"? its always that. always. | ||
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Jaso
United States2147 Posts
Well you know, I get up to 15mbps and get 10-18mbps.. I guess if that's the case than the ISP sucks. | ||
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GMonster
686 Posts
On May 20 2011 07:38 mikeymoo wrote: Are you sure it's not "Up to 15mbps"? No, however i'm not sure why i would have 15x slower then i am suppose to. PS: thank you teamliquid for the quick responds. Much love. I already feel better :D EDIT @JAso yeah im getting 1Mbps to 1.6mbps so im pretty sure i'm paying for something slower then im suppose to get. | ||
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Kennigit
Canada19447 Posts
http://en.wikipedia.org/wiki/Megabit Read that thoroughly. | ||
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Skyze
Canada2324 Posts
I used to be the one who dealt with people like you, and we had so many people calling up every other day for tiny minute details. they dont give back refunds really, some systems (like ours) didnt even have a way to give back refunds, we had to send it off to investivations to get them to see if its worth it, and that is for major issues (like outages in that area), not this. Point of the story is; if it took you 6 months to realize it, it must of not been that big of a deal otherwise you would of called sooner. You dont buy a car with a broken air conditioner, drive it for a year then take it back demanding 100% refund. | ||
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Froadac
United States6733 Posts
I pay like 24 a month for .6mbps. Might be bad advertising. | ||
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Jaso
United States2147 Posts
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JeeJee
Canada5652 Posts
before you do all that though, make sure you're reading 1.6 Mbps and not 1.6 MBps | ||
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GMonster
686 Posts
On May 20 2011 07:45 Kennigit wrote: As stated, 15 megabits/sec does not equal 15 megabytes down/sec. http://en.wikipedia.org/wiki/Megabit Read that thoroughly. I did. Here is the company that i am ordering from http://www.tdstelecom.com/Residential/WA/La_Center/Campaign/Broadband_Internet_DSL It says 1Mbps for 9.99 and then 15Mbps 34 (what im paying) Either way i think im going to end up calling anyway but im glad that i double checked before i freaked out. | ||
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Jaso
United States2147 Posts
are you using a wireless router or not? If you have improper settings you're going to get crappy speeds. | ||
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GMonster
686 Posts
On May 20 2011 07:51 Jaso wrote: -___-.. are you using a wireless router or not? If you have improper settings you're going to get crappy speeds. No when i use a wireless router its like .7Mbps barely useable. | ||
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JeeJee
Canada5652 Posts
if you're 100% certain you're just getting unacceptable service from ISP, when you call and bitch, i wouldn't demand refund. i'd demand a free upgrade of some kind (like the 25mbps line or if they have any other perks like increased GB cap etc) or cancel and go sign with another ISP. free upgrades are generally a lot easier to come by than refunds in the telecom industry, but granted this varies on an isp by isp basis, and i don't have any personal experience with your isp so take my advice with a bucket of salt. my 2c. | ||
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