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Disclaimer: Broadband availability may vary. Speeds are “up to”. Customer will receive highest stable speed possible based on the quality and capability of your line and product purchased. Requires a local TDS phone line.
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On May 20 2011 07:56 JeeJee wrote:
i think it's fair to assume he has already tried plugging his computer in directly, bypassing the router and all that jazz to confirm it's an ISP issue. if not, do so.
if you're 100% certain you're just getting unacceptable service from ISP, when you call and bitch, i wouldn't demand refund. i'd demand a free upgrade of some kind (like the 25mbps line or if they have any other perks like increased GB cap etc) or cancel and go sign with another ISP. free upgrades are generally a lot easier to come by than refunds in the telecom industry, but granted this varies on an isp by isp basis, and i don't have any personal experience with your isp so take my advice with a bucket of salt. my 2c.
A lot of people in my area have problems with my ISP, didn't realize it till a couple days ago.
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On May 20 2011 07:57 Soap wrote:Show nested quote +Disclaimer: Broadband availability may vary. Speeds are “up to”. Customer will receive highest stable speed possible based on the quality and capability of your line and product purchased. Requires a local TDS phone line.
Hmmm either way i should call up and switch plans 1 way or another. Gonna go call. Ty everyone for your help.
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Yeah so anyway i was right i was getting screwed they are suppose to call me back email me when they get a hold of some... service blah.
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On May 20 2011 08:05 GoKu` wrote:
Yeah so anyway i was right i was getting screwed they are suppose to call me back email me when they get a hold of some... service blah.
I don't think you answered if you're actually downloading at 1.5MBps (megaBYTES per sec), and paying for 15Mbps (megaBITS per sec). If you are then you're getting 12 out of 15 megabits per sec, which is pretty good for an "up to" connection.
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If they are giving you the wrong service, well that sucks.
Sometimes rodents can get in the PVC pipe that the wires run through underground and chew them up. It can't hurt to call.
I've got an "up to 10Mbps" service and I get 17Mbps on a wireless laptop, so it all depends on the infrastructure.
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On May 20 2011 08:08 Adeny wrote:Show nested quote +On May 20 2011 08:05 GoKu` wrote:
Yeah so anyway i was right i was getting screwed they are suppose to call me back email me when they get a hold of some... service blah. I don't think you answered if you're actually downloading at 1.5MBps (megaBYTES per sec), and paying for 15Mbps (megaBITS per sec). If you are then you're getting 12 out of 15 megabits per sec, which is pretty good for an "up to" connection.
On May 20 2011 07:42 GoKu` wrote:Show nested quote +On May 20 2011 07:41 Jaso wrote:On May 20 2011 07:39 Cauld wrote:
Are you confusing 'megabits per second' with 'megabytes per second', because i think you might be. Though that doesn't account for all of it. Also, what mikeymoo said. Yeah, this is very likely. 1.6 megabytes per second is pretty close to 15 megabits per second (12.8) On Speedtest.net it says i have 1.6 Mbps on the website it says im paying for 15Mbps
reading = yay
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On May 20 2011 08:20 JeeJee wrote:Show nested quote +On May 20 2011 08:08 Adeny wrote:On May 20 2011 08:05 GoKu` wrote:
Yeah so anyway i was right i was getting screwed they are suppose to call me back email me when they get a hold of some... service blah. I don't think you answered if you're actually downloading at 1.5MBps (megaBYTES per sec), and paying for 15Mbps (megaBITS per sec). If you are then you're getting 12 out of 15 megabits per sec, which is pretty good for an "up to" connection. Show nested quote +On May 20 2011 07:42 GoKu` wrote:On May 20 2011 07:41 Jaso wrote:On May 20 2011 07:39 Cauld wrote:
Are you confusing 'megabits per second' with 'megabytes per second', because i think you might be. Though that doesn't account for all of it. Also, what mikeymoo said. Yeah, this is very likely. 1.6 megabytes per second is pretty close to 15 megabits per second (12.8) On Speedtest.net it says i have 1.6 Mbps on the website it says im paying for 15Mbps reading = yay
You know the difference, 99.95% of people don't. He's only refered to it as "downloading at 1.5mbps", downloading is usually measured in megabytes per sec.
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I'm being refunded $20 x 5 (only been 5 months) because i was suppose to be getting the 1Mbps up/down. So all is well :D Thank you all for your support, and thank you all who didn't think i was completely stupid.
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Haha, not bad for compensation I suppose.
Did they upgrade your plan?
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On May 20 2011 08:26 Adeny wrote:Show nested quote +On May 20 2011 08:20 JeeJee wrote:On May 20 2011 08:08 Adeny wrote:On May 20 2011 08:05 GoKu` wrote:
Yeah so anyway i was right i was getting screwed they are suppose to call me back email me when they get a hold of some... service blah. I don't think you answered if you're actually downloading at 1.5MBps (megaBYTES per sec), and paying for 15Mbps (megaBITS per sec). If you are then you're getting 12 out of 15 megabits per sec, which is pretty good for an "up to" connection. On May 20 2011 07:42 GoKu` wrote:On May 20 2011 07:41 Jaso wrote:On May 20 2011 07:39 Cauld wrote:
Are you confusing 'megabits per second' with 'megabytes per second', because i think you might be. Though that doesn't account for all of it. Also, what mikeymoo said. Yeah, this is very likely. 1.6 megabytes per second is pretty close to 15 megabits per second (12.8) On Speedtest.net it says i have 1.6 Mbps on the website it says im paying for 15Mbps reading = yay You know the difference, 99.95% of people don't. He's only refered to it as "downloading at 1.5mbps", downloading is usually measured in megabytes per sec.
He's obviously used Speedtest.net before, and if you have used it as well you would know that it reports Megabits/sec not Megabytes/sec.
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Make sure you post back with a new speedtest.net test result!
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On May 20 2011 08:32 Jaso wrote:
Haha, not bad for compensation I suppose.
Did they upgrade your plan?
no but i might upgrade it anyway Im sure that with the $100 bucks and being able too stream games i could make it pay for itself.
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I'm half expecting the company to give you a 128kilobytes/sec internet. Hopefully not, but we'll see what happens.
I looked at the website and here's a table that will disambiguate everything: http://www.tdstelecom.com/PopUp.aspx?sid=93059&oid=21151
MATH TIME:
First row, a movie is 1GB
1 gigabyte = 1000 megabytes
1 gigabyte / 5 minutes = 1000 megabytes / 300 seconds = 3.33 megabytes / second
1 megabyte = 8 megabits
3.33 megabytes / second = 26.64 megabits / second (Approximately the advertised speed)
As you can see, you were actually getting exactly what you paid for, but were tricked by the deceptive advertising standards that utilizes the megabit as a unit when all downloads are traditionally measured in megabytes.
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Usually the policy should state "up to 15mbps", so as long as you get around 35-50% of that its acceptable. I pay $50 for 15/2, which is basic tier service. The policy is as long as I get anything near 5mbps down, its considered acceptable.
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Hey what jerk gave me a 1 Star rating... ThIs wasn't evne a blog! i just didn't know where to post this lol.
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On May 20 2011 09:54 GoKu` wrote:
Hey what jerk gave me a 1 Star rating... ThIs wasn't evne a blog! i just didn't know where to post this lol.
there there, it's ok
*pat pat*
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On May 20 2011 09:54 GoKu` wrote:
Hey what jerk gave me a 1 Star rating... ThIs wasn't evne a blog! i just didn't know where to post this lol.
its ok, he gave you 1 starbyte which is worth 8 starbits
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you should post your results from http://www.speedtest.net/ - that site uses Mbps, which is different then MB/s (aka MBps). Sounds like the company was actually not giving you the right service, however it still sounds fishy, as you didn't answer any of the "you download at 1.6MB/s right?" questions.
If you are unable to watch an HD stream, then yea, its your ISP.
However, if you can watch an HD stream (of sc2) or watch 720p videos on youtube, this means that it was, infact, the difference between MB/s and mbps.
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gl if you live in canada T_T....
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EPT
