Tips you would give to help improve the NASL - Page 54

On April 18 2011 11:49 Brotatolol wrote:
Don't advertise for a SC league when you're giving the viewers a train wreck.

On April 18 2011 13:36 jdseemoreglass wrote:

Also, don't perma-IP ban people from chat with no explanation or route for seeking recourse. This has made me a little bitter considering I never said anything half as offensive as the trolls and racists who I see getting ten minute time outs...

On April 18 2011 14:24 Hokay wrote:


Chat was pretty interesting today lol. I was watching it more than the games at times because the amount of ip banning in chat was crazy, and a lot of them weren't offensive at all. Like "Cali people wake up baked because of all the weed in the air" got a ban. Someone got banned for saying "Why is the quality so bad? >_>" or "stream is bad". The NASL stream now defaults to 240p, that's why many people were questioning the quality of the stream, or thought the free stream downgraded.

The mods punished chatters for anything that was slightly perceived as negative towards the NASL with a permaban (you can tell if it is an ip ban if you see no timeout on the top left the stream) and at times, with a time out. Paid viewers were also getting banned for expressing their dislikes of certain things like the commentating. I'm not sure if this is the way to mod the chat or wanting people to like NASL or buy a premium ticket.

On April 18 2011 14:21 ghostnuke1234 wrote:
A word of advice to the NASL owners regarding banning people on their chat channel:

First and foremost, as a business that wants to gain paying customers, you are held to a different standard and customers expect a different level of service from you. There are many subscribers to your channel that have been banned (permanently) for trivial reasons such as complaints about your service. Let's work out the math for you:

Banning customer from your chat channel = loss of $25 for the next season
Banning potential customer from your chat channel = potential loss of $25 for the next season

As a business, you need thick skin and should not be banning customers for trivial reasons, especially customers that are legitimately complaining about your product/service because your product/service does have issues at this point. Furthermore, you should not be banning customers without a warning first.

I can guarantee that over the last several days, you have lost 100+ customers from your bans and you've just lost several thousand dollars in revenue heading into the next season (100+ is probably a lenient estimate too, if you've banned several hundred, work the math out on your lost revenue).

You simply cannot mod your channel like all the other channels because paying customers are involved, whereas the other channels are not being run as a business. Paying customers (and even potential customers that may subscribe to NASL) will feel resentment when you ban them for even things like a simple humurous remark about the NASL. As in any business, the customer is always right.

My suggestion? I suggest you de-mod your current moderators that are not direct employees of NASL. Any mods that remain must be trained to issue bans properly. For instance, warnings should be issued before a premature ban. Your mods should also have thick skin, as they represent the NASL. Recruiting untrained mods that ban randomly and ban for trivial reasons will hurt your subscribers - I can guarantee this. Also, not being able to take criticism in the channel or simple humor in the channel on the NASL/commentators is hardly tolerant for a professional company that depends directly on subscriptions (again, don't compare yourself to the average chat channel because you are dealing with real customers this time).

My friends and I were banned because we complained about the level of service on the channel - we had legitimate complaints because we are paying customers. Rest assured, my friends and I are unhappy with the reasons we were banned and we will be happy to discontinue our subscription in season 2 because the channel is being moderated unprofessionally and by random mods that do not issues warnings and cannot take even the mildest criticism of obvious flaws with the NASL.

On April 18 2011 13:26 Kerwinius wrote:
1.) Observing is not up to standards
2.) Both commentators jump to ridiculous conclusions quite often that never come to fruition. Overall the commentating is pretty bad, Gretorp more so than iNcontrol
3.) As someone who paid for the pass for watching the VODs, that has ultimately been a waste of money because the site is not designed to be spoiler free and VODs seem to be missing for games that happened / were recorded 5 days ago.
4.) Stream has been ridiculously unstable. I'm not a genius when it comes to streaming, but how is it that I have problems watching the NASL stream on 480 without lag with 13k viewers, but can watch say Idra's stream which will get up to like 8k viewers and I can watch that on Best. Since the games are pre-recorded and pre-commentated (unlike TSL being pre-played, but casted live). Why does it need to be streamed? Why don't you just posted the VODs the day after so we can watch them?

On April 18 2011 14:58 Morfildur wrote:
And if you want to complain, there are many better ways than the Chat. If you go to McDonalds and yell "McDonalds Food is horrible", they will throw you out, too.

On April 18 2011 14:58 Morfildur wrote:
We want a "TeamLiquid like"-chat, not the "bnet forums"- or even "reddit"-chat...

On April 18 2011 16:01 Morfildur wrote:
I switch carriers often and i'm really annoyed by the "but we don't want to lose you, we even offer you discount"-call, i usually shut down the phone immedatly after canceling the contract.

On April 18 2011 14:21 ghostnuke1234 wrote:
A word of advice to the NASL owners regarding banning people on their chat channel:

First and foremost, as a business that wants to gain paying customers, you are held to a different standard and customers expect a different level of service from you. There are many subscribers to your channel that have been banned (permanently) for trivial reasons such as complaints about your service. Let's work out the math for you:

Banning customer from your chat channel = loss of $25 for the next season
Banning potential customer from your chat channel = potential loss of $25 for the next season

As a business, you need thick skin and should not be banning customers for trivial reasons, especially customers that are legitimately complaining about your product/service because your product/service does have issues at this point. Furthermore, you should not be banning customers without a warning first.

I can guarantee that over the last several days, you have lost 100+ customers from your bans and you've just lost several thousand dollars in revenue heading into the next season (100+ is probably a lenient estimate too, if you've banned several hundred, work the math out on your lost revenue).

You simply cannot mod your channel like all the other channels because paying customers are involved, whereas the other channels are not being run as a business. Paying customers (and even potential customers that may subscribe to NASL) will feel resentment when you ban them for even things like a simple humurous remark about the NASL. As in any business, the customer is always right.

My suggestion? I suggest you de-mod your current moderators that are not direct employees of NASL. Any mods that remain must be trained to issue bans properly. For instance, warnings should be issued before a premature ban. Your mods should also have thick skin, as they represent the NASL. Recruiting untrained mods that ban randomly and ban for trivial reasons will hurt your subscribers - I can guarantee this. Also, not being able to take criticism in the channel or simple humor in the channel on the NASL/commentators is hardly tolerant for a professional company that depends directly on subscriptions (again, don't compare yourself to the average chat channel because you are dealing with real customers this time).

My friends and I were banned because we complained about the level of service on the channel - we had legitimate complaints because we are paying customers. Rest assured, my friends and I are unhappy with the reasons we were banned and we will be happy to discontinue our subscription in season 2 because the channel is being moderated unprofessionally and by random mods that do not issues warnings and cannot take even the mildest criticism of obvious flaws with the NASL.

On April 18 2011 15:27 ghostnuke1234 wrote:


Really? If McDonalds undercooked their hamburger, and you complained about it, they would throw you out?

Obviously, you haven't had extensive experience as a customer representative (and if you are one, your company has horrible customer relations). In addition, you obviously haven't run a business before.

Have you switched carriers lately? Because if you have, you would realize that carriers do everything they can to keep you from jumping ship. They know that once they lose you, it's extremely hard to get you back. Conversely, the NASL is quick to offend customers but these same customers will be 10x as hard to get back once they leave.

BTW, you are also lost in the conversation. We were talking about trivial reasons for banning people without even a proper warning first. And the mods on the NASL channel have obviously not gone through a rigourous hiring process - yet these mods can easily lose the NASL thousands of dollars because they aren't managing their customer relations properly.