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So, I used to play wow causually to PvP. when the 12 month agreement came out, I decided to do it because I wanted to play d3. So, a while later I really stopped playing wow, not because of any specific reason, but I just dind't have teh desire to play. I still had the program, so I was just going to wait for d3. Turns out some guy stole my account, so when I went to download the client for D3, I could't.
This stuff happens, so went to submit a ticket, but it turns out to submit a ticket about your account getting stolen, you have to login to the account that got stolen....whaaaaat? Yeah, you have to log into the account that got stolen. So, since the dude changed my email, I can't submit a ticket. I tried to call blizz, but the waittime to talk to anyone is like 4 hours. I put my phone on speaker and qued up some ladder games on my star2 account (used diff email, idk why). For somereason, after about an hour my iphone just hangs up the call  . I recently found out why the wait time is so long. Blizz didn't upgrade their bandwidth for the launch of one of the most anticipated game releases of the last few years, so not a lot of people can smoothly play d3 either.
I''m really frustrated with blizzard right now. I hope I can recover my account tommorow
 
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Every time I've had to contact blizzard via phone It's been less than 45 minutes wait, and this goes back 6 years or so. D3 overloading the phone lines I guess. Sucks man.
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If you have any of the CD keys that were used to install wow, or any other game on your battle.net account that will go a long way as will having your ID, and whatever card you used to pay for the Annual pass. Just had a friend have to go through this because of a lost authenticator.
I do wish you luck in getting it back and that Blizzard will get it done quickly.
(also, another note, for when you do get your account back, get the iphone authenticator app. Less of a chance of theft with that.)
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On May 17 2012 17:22 Micen wrote:
If you have any of the CD keys that were used to install wow, or any other game on your battle.net account that will go a long way as will having your ID, and whatever card you used to pay for the Annual pass. Just had a friend have to go through this because of a lost authenticator.
I do wish you luck in getting it back and that Blizzard will get it done quickly.
(also, another note, for when you do get your account back, get the iphone authenticator app. Less of a chance of theft with that.)
Have an authenticator on the account, still got stolen somehow :/
I have the wow CD key waiting, it's just a matter of being able to get ahold of someone D:
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Ahh, yeah heard that some people still have that happen, Just thought I would mention it casue I know some people who wont put one on because "It takes away from time I could be playing." or other things like that.
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On May 17 2012 17:36 Micen wrote:
Ahh, yeah heard that some people still have that happen, Just thought I would mention it casue I know some people who wont put one on because "It takes away from time I could be playing." or other things like that.
Well it does, the only Blizzard game worth having one for is WoW, none of the other ones matter compared to time lost. Once I have spent more than 1 h using authenticator I can re-buy my entire stock of Blizzard games if I did as much overtime at work.
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United States24497 Posts
Yea WoW accounts getting stolen is pretty serious... I got wow and like 2 weeks later someone was stealing my account. Fortunately, I seem to have prevented any permanent 'damage'.
I think Blizzard assumes when that happens that the user did something stupid. Unfortunately, I think the problem is on Blizzard's end regarding hacked accounts.
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lol i had the same shit happen to me and being in South Africa means calling blizzard isn't even an option. I had to write that account off.
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You can email blizz without logging into the account the same way as if you lost your authenticator so can't log in, you just have to give them a picture of your ID (drivers license or somethingsomething) and they'll sort it. Blizz are great when (if) you get hold of them..
Sorry I don't know the link or if it can work in your situation but worth a try..
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Do you actually think that those hacker get your password and save it, or do they just run bots across the system all day long?
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My account got hacked like a half a dozen times when I was playing WoW. It was annoying.
Once you manage to get into contact with blizz, their customer service is great. Give them a break for now since D3 was released with so many problems.
I once got hacked on a Tuesday morning. I didn't find out until about four hours before raid, and I was the RL. Once I got the attention of a GM via their website's ticketing system (which took all of two hours), I had my account back with all of my items and gold in about fifteen minutes. I made it to raid just fine.
Trust me. Dealing with Blizzard's customer service is a pleasure.
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On May 17 2012 20:52 PH wrote:
My account got hacked like a half a dozen times when I was playing WoW. It was annoying.
Once you manage to get into contact with blizz, their customer service is great. Give them a break for now since D3 was released with so many problems.
I once got hacked on a Tuesday morning. I didn't find out until about four hours before raid, and I was the RL. Once I got the attention of a GM via their website's ticketing system (which took all of two hours), I had my account back with all of my items and gold in about fifteen minutes. I made it to raid just fine.
Trust me. Dealing with Blizzard's customer service is a pleasure.
though that is true i am waiting already 2 days for my battle net account to be recovered and even though i did only wait 1 hour in the phone queue the ticket wait time is still ridiculous (i lost it for some other reason and now cant play diablo 3. awesome.)
when i was hacked a while ago in wow, my ticket wasnt answered for about 3 days and my equipment took over a week to get back to me.
others have gotten it back in >24h. i feel with you OP. seriously. i anticipated d3 so much and now all my friends play it and i dont.
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The lesson is. Always keep your WoW account separate from anything else.
I haven't "redeemed" my free WoW from B.net because WoW account = Account steal.
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Having your account stolen really sucks. I'm sorry to hear it. For micronesia, there was a point a few years ago where a respected security vendor estimated that something like 1/3 of Windows-directed malware out there was specifically designed to target keylogging WoW passwords. There are also an increasing number of sophisticated phishing scams out there with the same goal. If someone slips up and clicks on a link in a fake Blizzard email once, that can be all it takes to lose one's account.
Blizz didn't upgrade their bandwidth for the launch of one of the most anticipated game releases of the last few years, so not a lot of people can smoothly play d3 either.
Yeah, that's what the people on Reddit who know nothing about building an online service will tell you. Truth is, Blizzard did a huge amount of work building out their systems for D3, up to and including holding an open beta weekend to come up with what they were hoping was a guess about day 1 load on their infrastructure. Unfortunately, release turned out to be bigger than they predicted.
What many people complaining don't really realize is:
1) There's no real way to know how many people are going to show up on the first day. Blizzard knows how many retail units they're shipping, but there's no way for them to know how many will actually be sold. Most of those units they ship will stay on the shelf the first day.
2) An unusually high load on their systems is sometimes the ONLY condition under which certain bugs express themselves. An online game like WoW, SC2, or D3 has huge databases behind them with millions of concurrent connections. Such systems engage in a complex dance to make sure that all these concurrent connections don't step on each other in a way that results in data loss, and only maximum load will sometimes show up problems. (Note that one issue with which Blizzard has been struggling has been loss of achievement records. It's not game-breaking, but it's the type of data loss that you can have in a system like that, and users find it frustrating.)
3) When they do see problems that are made worse by load, sometimes the only thing that Blizzard can do to provide good service for people who do manage to log in is to limit how many concurrent users can sign on at once. I suspect a lot of the issues people were seeing the first day or so relate to them deliberately throttling their logins.
The only argument against Blizzard's choices that might hold any water is that some of these users who had problems might have been made happier if they'd had an offline mode for play. I think the benefits of online-only play with regard to cheating prevention are probably worth the hassles, since many of the rampant item duping hacks in D2 relied on the offline mode. Aside from that, a one day worldwide rollout for an online service that's this hotly anticipated is something that very, very few companies have done -- in fact I'm having trouble thinking of any companies other than Blizzard and maybe Valve or EA. Even EA doesn't centralize their servers for Battlefield 3.
Edit: Get and use an authenticator. Use the free smartphone app if you can, or buy one from the Blizzard store. They sell them at or near cost, so they're like $7.
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what the hell how do they get stolen. you can just brute force it with a dictionary attack? does the client leak the hash check
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I have had my account stolen before and they were able to fix it without much trouble. Your issue is probably that they are inundated with tech support calls because of D3 right now, just keep trying to get through to them and they will transfer all your blizz account to a new email.
WoW actually has amazing customer support, my friends have lost entire guild banks and gotten them back within a matter of hours, im sure youl be able to get this worked out if your persistent.
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At least here in Brazil we get someone to talk in less than a minute. Cool part of not having a "calling to solve problems" culture specially in younger people. And yeah all my problems I've ever had with account stealing were solved very fast, the problem really is D3 connection issues making people call a lot.
PS: What got me real mad with blizz was me and sme friends having a LOT of issues with the Installer, a good cunk of the time I was going to spend sleeping before launch 19:00 to 04:00 I spent trying to make the game work.
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Canada13378 Posts
Its just D3 overloading the lines. For all the hell people give blizzard on any normal day its really easy to get in contact with them.
GL getting the account back but it will take a while. Often when people have WoW accounts and try to recover them it takes longer since WoW account theft is so common and they dont want to give someones account to a thief over the phone. GL though 
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It's not really a secret that Blizzard's CS department is lackluster. Anytime you have a problem in WoW, even if it's trivial, it takes 2-3 days to get an answer back (and usually that answer is a poorly-done copy/paste so you have to submit a followup ticket and wait another 2-3 days). This got even worse when they fired a bunch of their service deparment a few months ago. Currently tickets in WoW take about 4-5 days on average to get a response.
I've had an account issue similar to yours. Basically my account was banned due to suspicious activity and account sharing. When I contacted Blizzard about this (which I had to do over the phone and was about a two hour wait) the rep told me that only one IP (mine) had ever logged into the account and she proceeded to ask me my secret question answer, name, billing address... I even gave her the last 4 digits of my credit card (the only one to ever be used on the account). Despite that I was clearly the account owner and that nobody else had ever accessed my account, I was told they still couldn't verify that I was me. So I had to snail mail them a photocopy of my driver's license. Overall it took about two weeks for my account to be unbanned.
The thing with Blizzard support is that it's all about who you talk to. More often than not the service is pretty lackluster and involves unacceptably long waiting times. Every now and then you get a down to earth CS rep that will fix things for you no questions asked (I've even had a few GMs give me free in-game items for my troubles, which I'm almost positive they aren't supposed to be doing). You can sometimes bypass the system (for example, you used to be able to put the word "suicide" in a ticket and it would get placed in a priority queue and usually answered within ten minutes).
Blizzard likes to take the "always blame the customer for any issues" approach to customer service, which is a shame because in my particular cases it has nearly always been their fault for whatever problems I've been having (such as the one I mentioned above, or when they somehow managed to continue billing me for eight months even though I no longer had a WoW subscription).
Stick with it, though, and don't blame the actual reps you end up talking with. They're really understaffed in their support department and it's not fair to take it out on whoever you end up talking to. You will get your account back... but it's likely going to be a few days. I'd say I've submitted at least a hundred tickets over the years and less than 20 of them have been resolved in a timely manner. However, 100% have been resolved eventually.
If it makes you feel better I was once banned for "exploiting the economy" in WoW because I was transferring servers and bought a bunch of vendor mats to make the motorcycle mounts as a way of getting around the 50,000g transfer limit. Apparently that's what gold sellers do to shift money around as well so I set off some automated ban system the second I transferred and was without my account for two days. Moral of the story is that although I feel their customer service is terrible, I at least always get things sorted out. A lot of other companies (such as NCSoft - Aion in particular)... if you have any problems you might as well just give up and move on with your life because they probably won't be fixed.
Also, in before "omg serejai has an anti-blizzard agenda"
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