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So, I used to play wow causually to PvP. when the 12 month agreement came out, I decided to do it because I wanted to play d3. So, a while later I really stopped playing wow, not because of any specific reason, but I just dind't have teh desire to play. I still had the program, so I was just going to wait for d3. Turns out some guy stole my account, so when I went to download the client for D3, I could't.
This stuff happens, so went to submit a ticket, but it turns out to submit a ticket about your account getting stolen, you have to login to the account that got stolen....whaaaaat? Yeah, you have to log into the account that got stolen. So, since the dude changed my email, I can't submit a ticket. I tried to call blizz, but the waittime to talk to anyone is like 4 hours. I put my phone on speaker and qued up some ladder games on my star2 account (used diff email, idk why). For somereason, after about an hour my iphone just hangs up the call  . I recently found out why the wait time is so long. Blizz didn't upgrade their bandwidth for the launch of one of the most anticipated game releases of the last few years, so not a lot of people can smoothly play d3 either.
I''m really frustrated with blizzard right now. I hope I can recover my account tommorow
 
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Every time I've had to contact blizzard via phone It's been less than 45 minutes wait, and this goes back 6 years or so. D3 overloading the phone lines I guess. Sucks man.
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If you have any of the CD keys that were used to install wow, or any other game on your battle.net account that will go a long way as will having your ID, and whatever card you used to pay for the Annual pass. Just had a friend have to go through this because of a lost authenticator.
I do wish you luck in getting it back and that Blizzard will get it done quickly.
(also, another note, for when you do get your account back, get the iphone authenticator app. Less of a chance of theft with that.)
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On May 17 2012 17:22 Micen wrote:
If you have any of the CD keys that were used to install wow, or any other game on your battle.net account that will go a long way as will having your ID, and whatever card you used to pay for the Annual pass. Just had a friend have to go through this because of a lost authenticator.
I do wish you luck in getting it back and that Blizzard will get it done quickly.
(also, another note, for when you do get your account back, get the iphone authenticator app. Less of a chance of theft with that.)
Have an authenticator on the account, still got stolen somehow :/
I have the wow CD key waiting, it's just a matter of being able to get ahold of someone D:
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Ahh, yeah heard that some people still have that happen, Just thought I would mention it casue I know some people who wont put one on because "It takes away from time I could be playing." or other things like that.
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On May 17 2012 17:36 Micen wrote:
Ahh, yeah heard that some people still have that happen, Just thought I would mention it casue I know some people who wont put one on because "It takes away from time I could be playing." or other things like that.
Well it does, the only Blizzard game worth having one for is WoW, none of the other ones matter compared to time lost. Once I have spent more than 1 h using authenticator I can re-buy my entire stock of Blizzard games if I did as much overtime at work.
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United States24676 Posts
Yea WoW accounts getting stolen is pretty serious... I got wow and like 2 weeks later someone was stealing my account. Fortunately, I seem to have prevented any permanent 'damage'.
I think Blizzard assumes when that happens that the user did something stupid. Unfortunately, I think the problem is on Blizzard's end regarding hacked accounts.
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lol i had the same shit happen to me and being in South Africa means calling blizzard isn't even an option. I had to write that account off.
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You can email blizz without logging into the account the same way as if you lost your authenticator so can't log in, you just have to give them a picture of your ID (drivers license or somethingsomething) and they'll sort it. Blizz are great when (if) you get hold of them..
Sorry I don't know the link or if it can work in your situation but worth a try..
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Do you actually think that those hacker get your password and save it, or do they just run bots across the system all day long?
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My account got hacked like a half a dozen times when I was playing WoW. It was annoying.
Once you manage to get into contact with blizz, their customer service is great. Give them a break for now since D3 was released with so many problems.
I once got hacked on a Tuesday morning. I didn't find out until about four hours before raid, and I was the RL. Once I got the attention of a GM via their website's ticketing system (which took all of two hours), I had my account back with all of my items and gold in about fifteen minutes. I made it to raid just fine.
Trust me. Dealing with Blizzard's customer service is a pleasure.
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On May 17 2012 20:52 PH wrote:
My account got hacked like a half a dozen times when I was playing WoW. It was annoying.
Once you manage to get into contact with blizz, their customer service is great. Give them a break for now since D3 was released with so many problems.
I once got hacked on a Tuesday morning. I didn't find out until about four hours before raid, and I was the RL. Once I got the attention of a GM via their website's ticketing system (which took all of two hours), I had my account back with all of my items and gold in about fifteen minutes. I made it to raid just fine.
Trust me. Dealing with Blizzard's customer service is a pleasure.
though that is true i am waiting already 2 days for my battle net account to be recovered and even though i did only wait 1 hour in the phone queue the ticket wait time is still ridiculous (i lost it for some other reason and now cant play diablo 3. awesome.)
when i was hacked a while ago in wow, my ticket wasnt answered for about 3 days and my equipment took over a week to get back to me.
others have gotten it back in >24h. i feel with you OP. seriously. i anticipated d3 so much and now all my friends play it and i dont.
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The lesson is. Always keep your WoW account separate from anything else.
I haven't "redeemed" my free WoW from B.net because WoW account = Account steal.
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Having your account stolen really sucks. I'm sorry to hear it. For micronesia, there was a point a few years ago where a respected security vendor estimated that something like 1/3 of Windows-directed malware out there was specifically designed to target keylogging WoW passwords. There are also an increasing number of sophisticated phishing scams out there with the same goal. If someone slips up and clicks on a link in a fake Blizzard email once, that can be all it takes to lose one's account.
Blizz didn't upgrade their bandwidth for the launch of one of the most anticipated game releases of the last few years, so not a lot of people can smoothly play d3 either.
Yeah, that's what the people on Reddit who know nothing about building an online service will tell you. Truth is, Blizzard did a huge amount of work building out their systems for D3, up to and including holding an open beta weekend to come up with what they were hoping was a guess about day 1 load on their infrastructure. Unfortunately, release turned out to be bigger than they predicted.
What many people complaining don't really realize is:
1) There's no real way to know how many people are going to show up on the first day. Blizzard knows how many retail units they're shipping, but there's no way for them to know how many will actually be sold. Most of those units they ship will stay on the shelf the first day.
2) An unusually high load on their systems is sometimes the ONLY condition under which certain bugs express themselves. An online game like WoW, SC2, or D3 has huge databases behind them with millions of concurrent connections. Such systems engage in a complex dance to make sure that all these concurrent connections don't step on each other in a way that results in data loss, and only maximum load will sometimes show up problems. (Note that one issue with which Blizzard has been struggling has been loss of achievement records. It's not game-breaking, but it's the type of data loss that you can have in a system like that, and users find it frustrating.)
3) When they do see problems that are made worse by load, sometimes the only thing that Blizzard can do to provide good service for people who do manage to log in is to limit how many concurrent users can sign on at once. I suspect a lot of the issues people were seeing the first day or so relate to them deliberately throttling their logins.
The only argument against Blizzard's choices that might hold any water is that some of these users who had problems might have been made happier if they'd had an offline mode for play. I think the benefits of online-only play with regard to cheating prevention are probably worth the hassles, since many of the rampant item duping hacks in D2 relied on the offline mode. Aside from that, a one day worldwide rollout for an online service that's this hotly anticipated is something that very, very few companies have done -- in fact I'm having trouble thinking of any companies other than Blizzard and maybe Valve or EA. Even EA doesn't centralize their servers for Battlefield 3.
Edit: Get and use an authenticator. Use the free smartphone app if you can, or buy one from the Blizzard store. They sell them at or near cost, so they're like $7.
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what the hell how do they get stolen. you can just brute force it with a dictionary attack? does the client leak the hash check
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I have had my account stolen before and they were able to fix it without much trouble. Your issue is probably that they are inundated with tech support calls because of D3 right now, just keep trying to get through to them and they will transfer all your blizz account to a new email.
WoW actually has amazing customer support, my friends have lost entire guild banks and gotten them back within a matter of hours, im sure youl be able to get this worked out if your persistent.
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At least here in Brazil we get someone to talk in less than a minute. Cool part of not having a "calling to solve problems" culture specially in younger people. And yeah all my problems I've ever had with account stealing were solved very fast, the problem really is D3 connection issues making people call a lot.
PS: What got me real mad with blizz was me and sme friends having a LOT of issues with the Installer, a good cunk of the time I was going to spend sleeping before launch 19:00 to 04:00 I spent trying to make the game work.
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Canada13389 Posts
Its just D3 overloading the lines. For all the hell people give blizzard on any normal day its really easy to get in contact with them.
GL getting the account back but it will take a while. Often when people have WoW accounts and try to recover them it takes longer since WoW account theft is so common and they dont want to give someones account to a thief over the phone. GL though 
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It's not really a secret that Blizzard's CS department is lackluster. Anytime you have a problem in WoW, even if it's trivial, it takes 2-3 days to get an answer back (and usually that answer is a poorly-done copy/paste so you have to submit a followup ticket and wait another 2-3 days). This got even worse when they fired a bunch of their service deparment a few months ago. Currently tickets in WoW take about 4-5 days on average to get a response.
I've had an account issue similar to yours. Basically my account was banned due to suspicious activity and account sharing. When I contacted Blizzard about this (which I had to do over the phone and was about a two hour wait) the rep told me that only one IP (mine) had ever logged into the account and she proceeded to ask me my secret question answer, name, billing address... I even gave her the last 4 digits of my credit card (the only one to ever be used on the account). Despite that I was clearly the account owner and that nobody else had ever accessed my account, I was told they still couldn't verify that I was me. So I had to snail mail them a photocopy of my driver's license. Overall it took about two weeks for my account to be unbanned.
The thing with Blizzard support is that it's all about who you talk to. More often than not the service is pretty lackluster and involves unacceptably long waiting times. Every now and then you get a down to earth CS rep that will fix things for you no questions asked (I've even had a few GMs give me free in-game items for my troubles, which I'm almost positive they aren't supposed to be doing). You can sometimes bypass the system (for example, you used to be able to put the word "suicide" in a ticket and it would get placed in a priority queue and usually answered within ten minutes).
Blizzard likes to take the "always blame the customer for any issues" approach to customer service, which is a shame because in my particular cases it has nearly always been their fault for whatever problems I've been having (such as the one I mentioned above, or when they somehow managed to continue billing me for eight months even though I no longer had a WoW subscription).
Stick with it, though, and don't blame the actual reps you end up talking with. They're really understaffed in their support department and it's not fair to take it out on whoever you end up talking to. You will get your account back... but it's likely going to be a few days. I'd say I've submitted at least a hundred tickets over the years and less than 20 of them have been resolved in a timely manner. However, 100% have been resolved eventually.
If it makes you feel better I was once banned for "exploiting the economy" in WoW because I was transferring servers and bought a bunch of vendor mats to make the motorcycle mounts as a way of getting around the 50,000g transfer limit. Apparently that's what gold sellers do to shift money around as well so I set off some automated ban system the second I transferred and was without my account for two days. Moral of the story is that although I feel their customer service is terrible, I at least always get things sorted out. A lot of other companies (such as NCSoft - Aion in particular)... if you have any problems you might as well just give up and move on with your life because they probably won't be fixed.
Also, in before "omg serejai has an anti-blizzard agenda"
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its weird because, you cant change the email on your blizzard accout 0.o
you cant change your original email without knowing the secret answer... and from what i know, thats been in place for a while now...
somethings not adding up here yo
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I had my WoW account hacked once and I didn't even know about it until they sent me an email saying they had fixed it. (Minus all the low level characters the hacker had deleted that I'd have to log back in to restore, which I never got around to doing)
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Ahhh the fun of DRM. Thanks gaming world.
Anyway it's better than steam. About a year and a half ago they locked my account due to suspicion of account hacking (never did find out if this was really the case or not) which is fine, but they don't have a customer service hotline. The only way to deal with them is via email, which can get frusterating.
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On May 17 2012 22:33 storkfan wrote:
what the hell how do they get stolen. you can just brute force it with a dictionary attack? does the client leak the hash check
This is what I'm wondering as well. I'm more inclined to think it's something like people engineering things like your birthday out of you in game, or linking you to keyloggers.
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I know 5-6 people who have been hacked and I have personally checked their computers for keyloggers and such. They also use passwords that can't easily be bruteforced (would take ages and ages). The only real failpoint was Blizzard.
I've also experienced some shady things with Blizzard firsthand. I made a new email address and created a Battle.Net account with it. This remained dormant for nearly a year until I added a copy of WoW to it. This email had never before been entered ANYWHERE nor had I even checked it after the BNet verification email. Within a day of adding WoW to the account I started getting gold selling spam and phising emails with keyloggers attached to them.
Same exact thing happened with an account I made specifically for SC2.
I don't entirely know what's going on or why, but I know that out of the 7-8 email addresses I use the only ones to have gotten spam in the last 5-6 years are ones tied to Bnet accounts and the few people I know who have had accounts hacked have been virus-free and unlikely to have been bruteforced.
My wife's account was also recently compromised and she uses an authenticator as well. That didn't stop some guy from hacking it, though. Again, not sure how anything but Blizzard could be the fail point in a situation like that.
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lol serejai. They told you their passwords, so you know they can't be bruteforced, and the only failpoint is blizzard? I am skeptical of the complete truth of what you've said.
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On May 18 2012 04:16 UniversalSnip wrote:
lol serejai. They told you their passwords, so you know they can't be bruteforced, and the only failpoint is blizzard? I am skeptical of the complete truth of what you've said.
I don't follow. Where did I say they told me their passwords?
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On May 18 2012 02:41 Serejai wrote:
I don't entirely know what's going on or why, but I know that out of the 7-8 email addresses I use the only ones to have gotten spam in the last 5-6 years are ones tied to Bnet accounts and the few people I know who have had accounts hacked have been virus-free and unlikely to have been bruteforced.
My primary WoW account is on an email that I don't give out for any other purpose, and I have had exactly zero spam over six years. Meanwhile, the account I use for untrusted vendors etc. gets tons of WoW phishing emails despite not being associated with a battle.net account.
I think it's random chance.
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On May 18 2012 06:03 Serejai wrote:Show nested quote +On May 18 2012 04:16 UniversalSnip wrote:
lol serejai. They told you their passwords, so you know they can't be bruteforced, and the only failpoint is blizzard? I am skeptical of the complete truth of what you've said. I don't follow. Where did I say they told me their passwords?
You have no other way to verify what they're telling you. It's worthless, biased, self protecting hearsay if they didn't.
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On May 18 2012 08:47 UniversalSnip wrote:Show nested quote +On May 18 2012 06:03 Serejai wrote:On May 18 2012 04:16 UniversalSnip wrote:
lol serejai. They told you their passwords, so you know they can't be bruteforced, and the only failpoint is blizzard? I am skeptical of the complete truth of what you've said. I don't follow. Where did I say they told me their passwords? You have no other way to verify what they're telling you. It's worthless, biased, self protecting hearsay if they didn't.
That's pretty ignorant. Of course there are ways of telling how secure a password is other than blurting it out.
Here's one of dozens of ways to judge the anti-bruteforce capability of a password: http://howsecureismypassword.net/
It doesn't really matter what the actual characters are and it doesn't take a genius to realize that a 14-16 character password is not going to be bruteforced by a small time gold selling company in China in a few weeks or months. Not to mention the people that hack accounts aren't interested in specific accounts. They're not going to waste years of resources trying to bruteforce some random account when they could be picking off hundreds or thousands of other accounts with easier passwords.
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On May 18 2012 10:09 Serejai wrote:Show nested quote +On May 18 2012 08:47 UniversalSnip wrote:On May 18 2012 06:03 Serejai wrote:On May 18 2012 04:16 UniversalSnip wrote:
lol serejai. They told you their passwords, so you know they can't be bruteforced, and the only failpoint is blizzard? I am skeptical of the complete truth of what you've said. I don't follow. Where did I say they told me their passwords? You have no other way to verify what they're telling you. It's worthless, biased, self protecting hearsay if they didn't. That's pretty ignorant. Of course there are ways of telling how secure a password is other than blurting it out. Here's one of dozens of ways to judge the anti-bruteforce capability of a password: http://howsecureismypassword.net/It doesn't really matter what the actual characters are and it doesn't take a genius to realize that a 14-16 character password is not going to be bruteforced by a small time gold selling company in China in a few weeks or months. Not to mention the people that hack accounts aren't interested in specific accounts. They're not going to waste years of resources trying to bruteforce some random account when they could be picking off hundreds or thousands of other accounts with easier passwords.
No, because I don't trust your friend to be honest about how he got screwed.
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possibly better titled "people who hack accounts kinda suck"
but I hear ya. having to wade through Blizz CS just to get back your stuff. not fun.
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tbh i thínk you should do a reality check and realize how many steps in this process you failed to perform accordingly (i.e secure password, authenticator etc) before trying to shift the blame around.
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EPT
