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Lag spikes on the Korean server at random times

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Camlito
Profile Blog Joined July 2007
Australia4040 Posts
January 10 2012 15:13 GMT
#1
Hello everyone! I would like to thank anyone who even took the time to read this. Any feedback will be greatly appreciated too!

About me - I'm a player from SEA who can play 3 servers (SEA/NA/Kr). I do not like SEA, as I have to wait too long for a game and the player pool is so small. I don't mind NA but I get bm'ed too much too enjoy the games. My preferred server is Korea, after playing Korea for a long time I could not enjoy the practice on NA the same. So right now, I just want to play on Korea! :D

I've had computer issues before (the last thread I posted a while ago now was regarding that), but internet was not a problem. I have a new computer now, so I was expected to not only be able to stream but play every server when doing so. 2 months before I obtained my computer however, my Korean client started to lag. The lag is not delay either, my delay for each server has been the same for a year now:

SEA: 90ms to 110ms
NA: 250ms to 290ms
KR: 260ms to 300ms

and even though I do not play EU, I get 340MS there.

which is surprisingly good for an Australian internet provider (we all know how.. shit Australian internet is.)

The lag I am experiencing is the dreaded spike. Out of nowhere, Korea went from Smooth with noticeable (but manageable delay) to random lag spikes every 2 to 8 seconds, meaning I can not predict when the lag will occur making it even harder for things like ZvZ haha.

The lag persisted, but since I was not playing much due to my computer, I was not able to get solid information about when the lag occurs less, occurs more or even find a time it didn't. In the last week I have been able to document when it lags:

Saturday: Spikes badly at 6am, spikes badly at 7pm
Sunday: Spikes badly at 5am, no lag spikes at 4pm (??)
Monday: no lag spikes all day
Tuesday: no lag spikes at 7am~, lag spikes at 10pm onwards (to now when I message)

As you can see, at least recently, it fluctuates between lagging and not lagging. This means I do not have a solid time to ladder, and I can never go into a day knowing I won't lag.

I contacted my provider, Internode, and they were very polite and decently helpful. What they and the gamer forum (games.on.net) they directed me to said was that I should post tracert/pingtest results. I knew this only showed my delay, and not lag spikes, but I posted it anyway. I was able to get minimal help. My father told me that I use cable, whereas he uses the wireless router. I'm not sure how this works exactly, but my plug goes into the wall is all i know :D

Possible reasons for why this is happening are:

- Someone told me that the Hong Kong exchange (closest to Korea for internode) either went down or decreased in quality. I asked them and got no response, and I did not find a thread using Google regarding that.
- If I actually do use the router - the router broke 2 months ago. I don't mean legitimately broke, but the antenna on the Router requires tape to stay in place, and does not stay straight easily.
- Quality of Service has suddenly decreased. This is the least likely of the 3 options, as my NA and SEA servers work perfectly (although I do experience lag on NA sometimes, but that's due to my brother downloading/streaming at the same time, and since NA is further away I assume it's normal for lag to occur).

Just before when the latest lag spikes occured, I figured that perhaps my opponent could have been clashing with me (He was a Taiwanese opponent, i'm from Australia, we are playing on a neutral server etc etc.) so then I tested with a couple of friends and the lag was the same.

It's a good sign that Korea can work at all (like this morning) but with the lag still there I am trying to find a reason. Here is some juicy information about my set up and all that:

Problem started occuring: October, only on Korea
ISP: Internode
Router: Billion (wireless) (will get model name if needed)
Location: Adelaide, Australia
Jitter (using Pingtest) : 0ms to Sea, 2ms to NA, 2ms to Korea (once got 11ms though)
Ping: 32
+ Show Spoiler [Info sent to ISP through emails] +

Pinging www.internode.on.net [150.101.140.197] with 32 bytes of data:
Reply from 150.101.140.197: bytes=32 time=30ms TTL=59
Reply from 150.101.140.197: bytes=32 time=28ms TTL=59
Reply from 150.101.140.197: bytes=32 time=30ms TTL=59
Reply from 150.101.140.197: bytes=32 time=29ms TTL=59
Reply from 150.101.140.197: bytes=32 time=30ms TTL=59
Reply from 150.101.140.197: bytes=32 time=30ms TTL=59
Reply from 150.101.140.197: bytes=32 time=29ms TTL=59
Reply from 150.101.140.197: bytes=32 time=29ms TTL=59
Reply from 150.101.140.197: bytes=32 time=28ms TTL=59

Ping statistics for 150.101.140.197:
Packets: Sent = 9, Received = 9, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 30ms, Average = 29ms

C:\Users\Owner>tracert kr.logon.battle.net

Tracing route to kr.logon.battle.net [121.254.200.130]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 29 ms 29 ms 29 ms lns20.adl2.internode.on.net [203.16.215.197]
3 29 ms 29 ms 29 ms te3-3.cor3.adl2.internode.on.net [150.101.134.29
]
4 207 ms 206 ms 206 ms gi11-2.bdr1.adl6.internode.on.net [150.101.225.2
5]
5 206 ms 205 ms 205 ms te4-0-0.bdr1.syd6.internode.on.net [150.101.134.
186]
6 206 ms 206 ms 206 ms te2-0-0.bdr1.syd4.internode.on.net [150.101.197.
2]
7 * * * Request timed out.
8 205 ms 205 ms 205 ms pos5-1-0.bdr1.hkg1.internode.on.net [203.16.211.
137]
9 258 ms 220 ms 226 ms btn2-RGE.hkix.net [202.40.161.166]
10 287 ms 287 ms 287 ms dacom-crossing-corp.ge5-12.br01.seo01.pccwbtn.ne
t [63.218.149.158]
11 300 ms 286 ms 286 ms 1.208.104.245
12 287 ms 286 ms 286 ms 211.174.48.62
13 286 ms 286 ms 285 ms 211.172.248.78
14 121.254.199.42 reports: Destination net unreachable.

[image loading] (i know it says C but that is just the ping - which is delay (i hope it's just delay n_n)

[image loading]



I'm sure I have missed something but any help is appreciated!
sAviOr...
Nightcrawler
Profile Joined August 2010
52 Posts
January 10 2012 17:28 GMT
#2
hmm i may say that reduing mtu can improve latency and lagtimes
else u can buy a stationary server in kr were u got a good ping too and route the packets through
Camlito
Profile Blog Joined July 2007
Australia4040 Posts
Last Edited: 2012-01-10 23:41:02
January 10 2012 23:40 GMT
#3
I tried MTU, don't know if I did it right but it didn't change anything..
I'm starting to think that I get reduced quality off-peak or something. I've never had an 'off-peak deal' (not sure if you guys even have that. <3 Australia) but basically from 8pm to 8am, some internet providers provide things such as unlimited downloads etc. Looking at the list of lag spike times since Saturday, it makes sense that I may be lagging during the night. I am a night dweller, my sleep is owned, so maybe I only lag during that time.. why since 2 months ago I don't know, but i'm playing currently (10:10AM) and i'm not lagging, whereas I did 5 hours ago.

Also for Monday - I pulled an all nighter on Saturday and stayed up on Sunday until around 8pm, so I had a normal day for playing (10am to around 7pm)
sAviOr...
GoldenH
Profile Blog Joined March 2010
1115 Posts
January 10 2012 23:57 GMT
#4
Try a bigger buffer size, say -l 65500. When I try and measure my ping spikes, I find I have aboslutely no lag with small buffer size, but with large buffer size I do have noticeable lag and packetloss.
"(Dudes are) not going to say "Buy this game — I cried at the end". (...) I suppose the secret is to find a game that makes you shoot eight million fuckin' dudes and then cry about how awesome it is to shoot eight million fuckin' dudes." - Tim Rogers
Camlito
Profile Blog Joined July 2007
Australia4040 Posts
January 11 2012 10:46 GMT
#5
http://forums.whirlpool.net.au/archive/1813641 Found a thread where people have the exact same problems I do. Just reading up on everything here, and if anyone can get any ideas from that it would be awesome.
sAviOr...
Netsky
Profile Joined October 2010
Australia1155 Posts
Last Edited: 2012-01-11 23:53:55
January 11 2012 23:53 GMT
#6
@Camlito

The issue is not on your end.

I investigated this issue since last November. The issues lies with HKIX (Hong Kong Internet Exchange, btn2-rge.hkix.net). They are a global partner with Internode. Something happened to their connection quality last November, causing the intermittent spikes .

You can test this on your connection by running cmd > ping -t btn2-rge.hkix.net and watching the spikes in latency every 2 or so seconds. These are of course, the same spikes that you experience in game.

I had to speak with a few different customer service people at Internode to find someone that understood what the issue was, but eventually I was able to speak with someone competent and have them replicate the issue at their end and acknowledge it. Unfortunately, they straight up told me that this issue is not their raising an issue with HKIX because the connection does not drop, it only spikes and that not enough people have been complaining about it. Obviously I don't agree with this, but there simply aren't that many people that know what Starcraft is in Australia, let alone play it, and then let alone play it on the Korean server so I kind of understand their point.

My workaround solution is to use a Korean VPN service. Unfortunately, the latency is higher than it would be otherwise (+30-40ms). So I now have around 220-230ms, up from 170-180ms. However the connection is smooth and doesn't spike. I personally use http://www.supervpn.com after trying a few others and this one had overall the lowest latency increase.

Expect this issue to permanent as Internode has no intent to investigate or raise the issue with their upstream provider.

If anyone is experiencing a similar issue, or has a better idea for a workaround I'd love to hear your thoughts.
Netsky
Profile Joined October 2010
Australia1155 Posts
January 11 2012 23:56 GMT
#7
Also, the times aren't random for me it's constant.
Camlito
Profile Blog Joined July 2007
Australia4040 Posts
January 13 2012 06:42 GMT
#8
Thankyou very much. I heard about the Internode - Hong Kong issues a while ago but didn't look into it, good confirmation. Also for me it is random still. It works during the day some times, but never at night.

My current MS to Korea is 270-300ms, so if it is below that at all if I use a VPN then I am happy.

Again, Thankyou!
sAviOr...
Netsky
Profile Joined October 2010
Australia1155 Posts
January 13 2012 07:03 GMT
#9
On January 13 2012 15:42 Camlito wrote:
Thankyou very much. I heard about the Internode - Hong Kong issues a while ago but didn't look into it, good confirmation. Also for me it is random still. It works during the day some times, but never at night.

My current MS to Korea is 270-300ms, so if it is below that at all if I use a VPN then I am happy.

Again, Thankyou!


No problem. Whoa 270-300ms is really high

Try out the VPN, it will probably be the same or only slightly higher.
Netsky
Profile Joined October 2010
Australia1155 Posts
January 14 2012 21:06 GMT
#10
I've found an actual solution to this problem - change ISPs.

Going make some calls on Monday and get it sorted.
Perryy
Profile Joined November 2011
54 Posts
January 14 2012 21:33 GMT
#11
[image loading]

Sorry to hijack but would I lag on the Korean server?
Netsky
Profile Joined October 2010
Australia1155 Posts
January 14 2012 21:45 GMT
#12
On January 15 2012 06:33 Perryy wrote:
[image loading]

Sorry to hijack but would I lag on the Korean server?


That's perfectly playable imo.
RTSDealer
Profile Joined December 2011
286 Posts
January 15 2012 00:46 GMT
#13
On January 15 2012 06:33 Perryy wrote:
[image loading]

Sorry to hijack but would I lag on the Korean server?


Better do this:

On CMD -

tracert tw.logon.battle.net
tracert kr.logon.battle.net
rtsdealer.com - I love Dota 2 and Starcraft 2
b3n3tt3
Profile Joined January 2012
595 Posts
January 15 2012 01:36 GMT
#14
yeah I got 90ms but lag spikes randomly on btn2-RGE.hkix.net [202.40.161.166]

you're not alone in this lol

C:\Users\b3n3tt3>tracert kr.logon.battle.net

Tracing route to kr.logon.battle.net [121.254.200.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 12 ms 12 ms 10 ms 121.96.0.218
4 9 ms 6 ms 8 ms 121.96.0.218
5 14 ms 9 ms 8 ms 121.96.1.105
6 8 ms 7 ms 7 ms 202.78.119.11
7 413 ms 191 ms 56 ms btn2-RGE.hkix.net [202.40.161.166]
8 96 ms 96 ms 95 ms dacom-crossing-corp.ge5-12.br01.seo01.pccwbtn.ne
t [63.218.149.158]
9 94 ms 94 ms 95 ms 1.208.105.245
10 98 ms 96 ms 96 ms 211.233.95.94
11 75 ms 81 ms 74 ms 211.172.248.78
12 121.254.199.42 reports: Destination net unreachable.

Trace complete.
R1CH
Profile Blog Joined May 2007
Netherlands10342 Posts
January 15 2012 01:51 GMT
#15
Ugh, so much misinformation in this thread.

MTU will not affect your SC2 latency, if anything fragmentation will make it much worse. Similarly, pinging with a large buffer size is also pointless since most SC2 data packets are well below the maximum frame size. A router having a high response time on a trace does not indicate a problem at all, only if it causes everything after it to have high response time is there an issue. Nothing will change your SC2 latency other than a VPN/proxy service which changes which potential route your traffic will take.
AdministratorTwitter: @R1CH_TL
TL+ Member
Netsky
Profile Joined October 2010
Australia1155 Posts
January 15 2012 02:37 GMT
#16
On January 15 2012 10:36 b3n3tt3 wrote:
yeah I got 90ms but lag spikes randomly on btn2-RGE.hkix.net [202.40.161.166]

you're not alone in this lol

Show nested quote +
C:\Users\b3n3tt3>tracert kr.logon.battle.net

Tracing route to kr.logon.battle.net [121.254.200.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 12 ms 12 ms 10 ms 121.96.0.218
4 9 ms 6 ms 8 ms 121.96.0.218
5 14 ms 9 ms 8 ms 121.96.1.105
6 8 ms 7 ms 7 ms 202.78.119.11
7 413 ms 191 ms 56 ms btn2-RGE.hkix.net [202.40.161.166]
8 96 ms 96 ms 95 ms dacom-crossing-corp.ge5-12.br01.seo01.pccwbtn.ne
t [63.218.149.158]
9 94 ms 94 ms 95 ms 1.208.105.245
10 98 ms 96 ms 96 ms 211.233.95.94
11 75 ms 81 ms 74 ms 211.172.248.78
12 121.254.199.42 reports: Destination net unreachable.

Trace complete.


Yeah there is something seriously wrong at the HKIX...wish they would get their shit together, I had a great connection to the Korean server, but now it's rubbish
Bonkerz
Profile Blog Joined September 2010
United States831 Posts
January 15 2012 02:47 GMT
#17
On January 15 2012 10:51 R1CH wrote:
Ugh, so much misinformation in this thread.

MTU will not affect your SC2 latency, if anything fragmentation will make it much worse. Similarly, pinging with a large buffer size is also pointless since most SC2 data packets are well below the maximum frame size. A router having a high response time on a trace does not indicate a problem at all, only if it causes everything after it to have high response time is there an issue. Nothing will change your SC2 latency other than a VPN/proxy service which changes which potential route your traffic will take.

The Wizard has spoken...
High masters terran streaming in 720p 60 FPS with commentary and analysis after every game twitch.tv/bonkerz1
giX
Profile Blog Joined June 2010
United States185 Posts
January 30 2012 02:32 GMT
#18
I am also having these terrible lag spikes every 2-8 seconds on the Korean server..now I have to practice on NA
twitter.com/gixDotA
Dubsys
Profile Joined July 2007
Australia122 Posts
January 30 2012 04:13 GMT
#19
you get 300+ms to Korea? that's weird for Australia. i get 180ms max to west coast us and 150 max to Korea/Japan
Patience is bitter, but it bears sweet fruit.
may2hoo
Profile Joined January 2012
China2 Posts
January 30 2012 07:08 GMT
#20
--- Nuked ---
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