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Hello everyone! I would like to thank anyone who even took the time to read this. Any feedback will be greatly appreciated too!
About me - I'm a player from SEA who can play 3 servers (SEA/NA/Kr). I do not like SEA, as I have to wait too long for a game and the player pool is so small. I don't mind NA but I get bm'ed too much too enjoy the games. My preferred server is Korea, after playing Korea for a long time I could not enjoy the practice on NA the same. So right now, I just want to play on Korea! :D
I've had computer issues before (the last thread I posted a while ago now was regarding that), but internet was not a problem. I have a new computer now, so I was expected to not only be able to stream but play every server when doing so. 2 months before I obtained my computer however, my Korean client started to lag. The lag is not delay either, my delay for each server has been the same for a year now:
SEA: 90ms to 110ms
NA: 250ms to 290ms
KR: 260ms to 300ms
and even though I do not play EU, I get 340MS there.
which is surprisingly good for an Australian internet provider (we all know how.. shit Australian internet is.)
The lag I am experiencing is the dreaded spike. Out of nowhere, Korea went from Smooth with noticeable (but manageable delay) to random lag spikes every 2 to 8 seconds, meaning I can not predict when the lag will occur making it even harder for things like ZvZ haha.
The lag persisted, but since I was not playing much due to my computer, I was not able to get solid information about when the lag occurs less, occurs more or even find a time it didn't. In the last week I have been able to document when it lags:
Saturday: Spikes badly at 6am, spikes badly at 7pm
Sunday: Spikes badly at 5am, no lag spikes at 4pm (??)
Monday: no lag spikes all day
Tuesday: no lag spikes at 7am~, lag spikes at 10pm onwards (to now when I message)
As you can see, at least recently, it fluctuates between lagging and not lagging. This means I do not have a solid time to ladder, and I can never go into a day knowing I won't lag.
I contacted my provider, Internode, and they were very polite and decently helpful. What they and the gamer forum (games.on.net) they directed me to said was that I should post tracert/pingtest results. I knew this only showed my delay, and not lag spikes, but I posted it anyway. I was able to get minimal help. My father told me that I use cable, whereas he uses the wireless router. I'm not sure how this works exactly, but my plug goes into the wall is all i know :D
Possible reasons for why this is happening are:
- Someone told me that the Hong Kong exchange (closest to Korea for internode) either went down or decreased in quality. I asked them and got no response, and I did not find a thread using Google regarding that.
- If I actually do use the router - the router broke 2 months ago. I don't mean legitimately broke, but the antenna on the Router requires tape to stay in place, and does not stay straight easily.
- Quality of Service has suddenly decreased. This is the least likely of the 3 options, as my NA and SEA servers work perfectly (although I do experience lag on NA sometimes, but that's due to my brother downloading/streaming at the same time, and since NA is further away I assume it's normal for lag to occur).
Just before when the latest lag spikes occured, I figured that perhaps my opponent could have been clashing with me (He was a Taiwanese opponent, i'm from Australia, we are playing on a neutral server etc etc.) so then I tested with a couple of friends and the lag was the same.
It's a good sign that Korea can work at all (like this morning) but with the lag still there I am trying to find a reason. Here is some juicy information about my set up and all that:
Problem started occuring: October, only on Korea
ISP: Internode
Router: Billion (wireless) (will get model name if needed)
Location: Adelaide, Australia
Jitter (using Pingtest) : 0ms to Sea, 2ms to NA, 2ms to Korea (once got 11ms though)
Ping: 32
+ Show Spoiler [Info sent to ISP through emails] +Pinging www.internode.on.net [150.101.140.197] with 32 bytes of data: Reply from 150.101.140.197: bytes=32 time=30ms TTL=59 Reply from 150.101.140.197: bytes=32 time=28ms TTL=59 Reply from 150.101.140.197: bytes=32 time=30ms TTL=59 Reply from 150.101.140.197: bytes=32 time=29ms TTL=59 Reply from 150.101.140.197: bytes=32 time=30ms TTL=59 Reply from 150.101.140.197: bytes=32 time=30ms TTL=59 Reply from 150.101.140.197: bytes=32 time=29ms TTL=59 Reply from 150.101.140.197: bytes=32 time=29ms TTL=59 Reply from 150.101.140.197: bytes=32 time=28ms TTL=59 Ping statistics for 150.101.140.197: Packets: Sent = 9, Received = 9, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 28ms, Maximum = 30ms, Average = 29ms C:\Users\Owner>tracert kr.logon.battle.net Tracing route to kr.logon.battle.net [121.254.200.130] over a maximum of 30 hops: 1 1 ms <1 ms <1 ms 192.168.1.254 2 29 ms 29 ms 29 ms lns20.adl2.internode.on.net [203.16.215.197] 3 29 ms 29 ms 29 ms te3-3.cor3.adl2.internode.on.net [150.101.134.29 ] 4 207 ms 206 ms 206 ms gi11-2.bdr1.adl6.internode.on.net [150.101.225.2 5] 5 206 ms 205 ms 205 ms te4-0-0.bdr1.syd6.internode.on.net [150.101.134. 186] 6 206 ms 206 ms 206 ms te2-0-0.bdr1.syd4.internode.on.net [150.101.197. 2] 7 * * * Request timed out. 8 205 ms 205 ms 205 ms pos5-1-0.bdr1.hkg1.internode.on.net [203.16.211. 137] 9 258 ms 220 ms 226 ms btn2-RGE.hkix.net [202.40.161.166] 10 287 ms 287 ms 287 ms dacom-crossing-corp.ge5-12.br01.seo01.pccwbtn.ne t [63.218.149.158] 11 300 ms 286 ms 286 ms 1.208.104.245 12 287 ms 286 ms 286 ms 211.174.48.62 13 286 ms 286 ms 285 ms 211.172.248.78 14 121.254.199.42 reports: Destination net unreachable. ![[image loading]](http://www.pingtest.net/result/54219661.png) (i know it says C but that is just the ping - which is delay (i hope it's just delay n_n) ![[image loading]](http://www.pingtest.net/result/54219750.png)
I'm sure I have missed something but any help is appreciated!
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hmm i may say that reduing mtu can improve latency and lagtimes
else u can buy a stationary server in kr were u got a good ping too and route the packets through
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I tried MTU, don't know if I did it right but it didn't change anything..
I'm starting to think that I get reduced quality off-peak or something. I've never had an 'off-peak deal' (not sure if you guys even have that. <3 Australia) but basically from 8pm to 8am, some internet providers provide things such as unlimited downloads etc. Looking at the list of lag spike times since Saturday, it makes sense that I may be lagging during the night. I am a night dweller, my sleep is owned, so maybe I only lag during that time.. why since 2 months ago I don't know, but i'm playing currently (10:10AM) and i'm not lagging, whereas I did 5 hours ago.
Also for Monday - I pulled an all nighter on Saturday and stayed up on Sunday until around 8pm, so I had a normal day for playing (10am to around 7pm)
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Try a bigger buffer size, say -l 65500. When I try and measure my ping spikes, I find I have aboslutely no lag with small buffer size, but with large buffer size I do have noticeable lag and packetloss.
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@Camlito
The issue is not on your end.
I investigated this issue since last November. The issues lies with HKIX (Hong Kong Internet Exchange, btn2-rge.hkix.net). They are a global partner with Internode. Something happened to their connection quality last November, causing the intermittent spikes .
You can test this on your connection by running cmd > ping -t btn2-rge.hkix.net and watching the spikes in latency every 2 or so seconds. These are of course, the same spikes that you experience in game.
I had to speak with a few different customer service people at Internode to find someone that understood what the issue was, but eventually I was able to speak with someone competent and have them replicate the issue at their end and acknowledge it. Unfortunately, they straight up told me that this issue is not their raising an issue with HKIX because the connection does not drop, it only spikes and that not enough people have been complaining about it. Obviously I don't agree with this, but there simply aren't that many people that know what Starcraft is in Australia, let alone play it, and then let alone play it on the Korean server so I kind of understand their point.
My workaround solution is to use a Korean VPN service. Unfortunately, the latency is higher than it would be otherwise (+30-40ms). So I now have around 220-230ms, up from 170-180ms. However the connection is smooth and doesn't spike. I personally use http://www.supervpn.com after trying a few others and this one had overall the lowest latency increase.
Expect this issue to permanent as Internode has no intent to investigate or raise the issue with their upstream provider.
If anyone is experiencing a similar issue, or has a better idea for a workaround I'd love to hear your thoughts.
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Also, the times aren't random for me it's constant.
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Thankyou very much. I heard about the Internode - Hong Kong issues a while ago but didn't look into it, good confirmation. Also for me it is random still. It works during the day some times, but never at night.
My current MS to Korea is 270-300ms, so if it is below that at all if I use a VPN then I am happy.
Again, Thankyou!
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On January 13 2012 15:42 Camlito wrote:
Thankyou very much. I heard about the Internode - Hong Kong issues a while ago but didn't look into it, good confirmation. Also for me it is random still. It works during the day some times, but never at night.
My current MS to Korea is 270-300ms, so if it is below that at all if I use a VPN then I am happy.
Again, Thankyou!
No problem. Whoa 270-300ms is really high 
Try out the VPN, it will probably be the same or only slightly higher.
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I've found an actual solution to this problem - change ISPs.
Going make some calls on Monday and get it sorted.
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![[image loading]](http://www.pingtest.net/result/54547023.png)
Sorry to hijack but would I lag on the Korean server?
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On January 15 2012 06:33 Perryy wrote:Sorry to hijack but would I lag on the Korean server?
That's perfectly playable imo.
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On January 15 2012 06:33 Perryy wrote:Sorry to hijack but would I lag on the Korean server?
Better do this:
On CMD -
tracert tw.logon.battle.net
tracert kr.logon.battle.net
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yeah I got 90ms but lag spikes randomly on btn2-RGE.hkix.net [202.40.161.166]
you're not alone in this lol
C:\Users\b3n3tt3>tracert kr.logon.battle.net
Tracing route to kr.logon.battle.net [121.254.200.130]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 12 ms 12 ms 10 ms 121.96.0.218
4 9 ms 6 ms 8 ms 121.96.0.218
5 14 ms 9 ms 8 ms 121.96.1.105
6 8 ms 7 ms 7 ms 202.78.119.11
7 413 ms 191 ms 56 ms btn2-RGE.hkix.net [202.40.161.166]
8 96 ms 96 ms 95 ms dacom-crossing-corp.ge5-12.br01.seo01.pccwbtn.ne
t [63.218.149.158]
9 94 ms 94 ms 95 ms 1.208.105.245
10 98 ms 96 ms 96 ms 211.233.95.94
11 75 ms 81 ms 74 ms 211.172.248.78
12 121.254.199.42 reports: Destination net unreachable.
Trace complete.
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Ugh, so much misinformation in this thread.
MTU will not affect your SC2 latency, if anything fragmentation will make it much worse. Similarly, pinging with a large buffer size is also pointless since most SC2 data packets are well below the maximum frame size. A router having a high response time on a trace does not indicate a problem at all, only if it causes everything after it to have high response time is there an issue. Nothing will change your SC2 latency other than a VPN/proxy service which changes which potential route your traffic will take.
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On January 15 2012 10:36 b3n3tt3 wrote:yeah I got 90ms but lag spikes randomly on btn2-RGE.hkix.net [202.40.161.166] you're not alone in this lol Show nested quote +C:\Users\b3n3tt3>tracert kr.logon.battle.net
Tracing route to kr.logon.battle.net [121.254.200.130]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 12 ms 12 ms 10 ms 121.96.0.218
4 9 ms 6 ms 8 ms 121.96.0.218
5 14 ms 9 ms 8 ms 121.96.1.105
6 8 ms 7 ms 7 ms 202.78.119.11
7 413 ms 191 ms 56 ms btn2-RGE.hkix.net [202.40.161.166]
8 96 ms 96 ms 95 ms dacom-crossing-corp.ge5-12.br01.seo01.pccwbtn.ne
t [63.218.149.158]
9 94 ms 94 ms 95 ms 1.208.105.245
10 98 ms 96 ms 96 ms 211.233.95.94
11 75 ms 81 ms 74 ms 211.172.248.78
12 121.254.199.42 reports: Destination net unreachable.
Trace complete.
Yeah there is something seriously wrong at the HKIX...wish they would get their shit together, I had a great connection to the Korean server, but now it's rubbish
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On January 15 2012 10:51 R1CH wrote:
Ugh, so much misinformation in this thread.
MTU will not affect your SC2 latency, if anything fragmentation will make it much worse. Similarly, pinging with a large buffer size is also pointless since most SC2 data packets are well below the maximum frame size. A router having a high response time on a trace does not indicate a problem at all, only if it causes everything after it to have high response time is there an issue. Nothing will change your SC2 latency other than a VPN/proxy service which changes which potential route your traffic will take.
The Wizard has spoken...
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I am also having these terrible lag spikes every 2-8 seconds on the Korean server..now I have to practice on NA
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you get 300+ms to Korea? that's weird for Australia. i get 180ms max to west coast us and 150 max to Korea/Japan
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On January 30 2012 11:32 giX wrote:I am also having these terrible lag spikes every 2-8 seconds on the Korean server..now I have to practice on NA
Although the spikes seem to be the same as what we are experiencing, it is related to the latency problems at the HKIX.
I would be surprised if the route from the US to KR went via HK. Do a tracert (cmd > tracert kr.logon.battle.net) and post it here to check.
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On January 30 2012 13:13 Dubsys wrote:
you get 300+ms to Korea? that's weird for Australia. i get 180ms max to west coast us and 150 max to Korea/Japan
That's what I should be getting but there are some massive problems in Hong Kong at the HKIX.
Can you please what city you live in and your trace route?
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I have been doing fine on the kr server for about a week or two now and just last few games hitting these weird lag spikes like you guys are describing, very frustrating as I just joined a new clan on KR and am wanting to practice there, hopefully it will clear up later on in the night. >_<, thanks for this thread ! Really eased my worries somewhat about the problem being on my end, because I am pretty sure it's not.
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I have found a solution to this problem – change ISP to iiNet.
No other complaints about Internode, they served me well for a long time, just their connection to South Korea is god awful.
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EPT
