David Kim's Response on Community Feedback - Page 13

On February 01 2016 00:10 ProtossMasterRace wrote:
Anyone knows when starcraft 3 is coming out? I heart it's soon™

On January 31 2016 23:53 opisska wrote:


First of all, the big difference is that I am not paid for it. Second, yes, if my colleagues acted like that, I would have told them that they are being stupid. If someone tells me they only wanted to hear "constructive criticism" or something along those lines, I don't give such people any feedback at all, because it's a waste of time working with this mentality. If I am working on something and I ask you for on opinion, I want to hear the absolutely hardest and most honest possible opinion that you have. I am not saying that I am going to ditch everything because one person tells me it's stupid, but I sure as hell want to know what negative things people think and why, because that's the most efficient way to improve. Patting each other on the back is not gonna make anything better.

On February 01 2016 00:16 NonY wrote:

I don't understand how you think that, having read David Kim's post, that the most productive thing you can do is call them whiny bitches. Maybe you don't understand what constructive criticism is. There's nothing dishonest about constructive criticism and it can contain feedback that is hard to hear. It doesn't make any sense to contrast constructive criticism with a "hard and honest opinion". They aren't exclusive. The whole idea behind wanting only constructive criticism is to filter out the negative comments that can't help you improve. I don't know how you can claim that reading ALL of the negative feedback is the most "efficient way to improve". Really blows my mind. Do you have any idea how useless a ton of the feedback is? People write feedback without even knowing the facts. They lose a ladder game and then go rage at the developers. Reading all that irrational abuse is the most efficient way to improve? Insane. Whatever topic you're most educated on, go find a forum of a bunch of amateur practitioners and see how much you learn from them and how much you want to pull your hair out.

On February 01 2016 01:27 Darkwhite wrote:


If you're worth your salt as a designer, all sorts of feedback helps you improve. Not just the carefully worded constructive criticism, but literally all of it. Feedback isn't only about facts and opinions. You need to care about how people feel about your product, and when they vent their frustrations, you had better listen. If you can't handle the negative emotions, and if you can't transform those reactions into improvements, then you're not doing your job.

When people write angry rants on Team Liquid about how you're failing to do your job, you don't dismiss it. You take it to heart. Why aren't they being civil and polite? Perhaps it has to do with a history of you failing to fulfill their expectations, of making promises that you aren't keeping. Perhaps they feel that previous, super constructive criticism has been neglected and it's all ultimately fruitless. I don't know. But David Kim really needs to figure it out, and fast.

Why do they write walls of text instead of just forgetting about the game altogether? Clearly, they care a lot - too much to just shrug their shoulders and walk away. And that's sort of an opportunity. But it also means you're right where you're about to lose some people for good. Angry people don't want to get told to wait half a year and maybe things get better. Angry people sure don't like to be told to shut up, that their voices aren't contributing to the discussion.

Yes, negative response hurts. And the reason it hurts is because of how it reflects on your own performance. People didn't just decide to be angry and dissatisfied because they like it that way. And as a human being, when you fail to live up to your own expectations, you might need to talk it out with your wife or mother or friend or what not. But you absolutely don't blame your customers for not being as excited about your product as you want them to be.

You don't ask your customers to take responsibility for your own emotions. That's your responsibility. You don't try to make your customers responsible for your team's morale. That's your responsibility. And if they aren't satisfied with your product, you don't tell them to try harder to enjoy it. That's your responsibility, and failing to live up to that responsibility is to sole reason for all of these other problems.

On February 01 2016 01:27 Darkwhite wrote:


If you're worth your salt as a designer, all sorts of feedback helps you improve. Not just the carefully worded constructive criticism, but literally all of it. Feedback isn't only about facts and opinions. You need to care about how people feel about your product, and when they vent their frustrations, you had better listen. If you can't handle the negative emotions, and if you can't transform those reactions into improvements, then you're not doing your job.

When people write angry rants on Team Liquid about how you're failing to do your job, you don't dismiss it. You take it to heart. Why aren't they being civil and polite? Perhaps it has to do with a history of you failing to fulfill their expectations, of making promises that you aren't keeping. Perhaps they feel that previous, super constructive criticism has been neglected and it's all ultimately fruitless. I don't know. But David Kim really needs to figure it out, and fast.

Why do they write walls of text instead of just forgetting about the game altogether? Clearly, they care a lot - too much to just shrug their shoulders and walk away. And that's sort of an opportunity. But it also means you're right where you're about to lose some people for good. Angry people don't want to get told to wait half a year and maybe things get better. Angry people sure don't like to be told to shut up, that their voices aren't contributing to the discussion.

Yes, negative response hurts. And the reason it hurts is because of how it reflects on your own performance. People didn't just decide to be angry and dissatisfied because they like it that way. And as a human being, when you fail to live up to your own expectations, you might need to talk it out with your wife or mother or friend or what not. But you absolutely don't blame your customers for not being as excited about your product as you want them to be.

You don't ask your customers to take responsibility for your own emotions. That's your responsibility. You don't try to make your customers responsible for your team's morale. That's your responsibility. And if they aren't satisfied with your product, you don't tell them to try harder to enjoy it. That's your responsibility, and failing to live up to that responsibility is to sole reason for all of these other problems.

On February 01 2016 02:58 Jaaaaasper wrote:
Can blizzard go back to using the good community made maps for ladder? Because some of these map decisions are really questionable. Unique features are good, except for when they're game breaking.

On February 01 2016 03:03 summerloud wrote:
i said it plenty of times but ill say it again

the hope is in mods

On February 01 2016 00:16 NonY wrote:

You are unable to behave well unless someone is paying you? And I'm supposed to continue to take you seriously when I know you're not being paid to talk to me?

I don't understand how you think that, having read David Kim's post, that the most productive thing you can do is call them whiny bitches. Maybe you don't understand what constructive criticism is. There's nothing dishonest about constructive criticism and it can contain feedback that is hard to hear. It doesn't make any sense to contrast constructive criticism with a "hard and honest opinion". They aren't exclusive. The whole idea behind wanting only constructive criticism is to filter out the negative comments that can't help you improve. I don't know how you can claim that reading ALL of the negative feedback is the most "efficient way to improve". Really blows my mind. Do you have any idea how useless a ton of the feedback is? People write feedback without even knowing the facts. They lose a ladder game and then go rage at the developers. Reading all that irrational abuse is the most efficient way to improve? Insane. Whatever topic you're most educated on, go find a forum of a bunch of amateur practitioners and see how much you learn from them and how much you want to pull your hair out.

On February 01 2016 01:27 Darkwhite wrote:


If you're worth your salt as a designer, all sorts of feedback helps you improve. Not just the carefully worded constructive criticism, but literally all of it. Feedback isn't only about facts and opinions. You need to care about how people feel about your product, and when they vent their frustrations, you had better listen. If you can't handle the negative emotions, and if you can't transform those reactions into improvements, then you're not doing your job.

When people write angry rants on Team Liquid about how you're failing to do your job, you don't dismiss it. You take it to heart. Why aren't they being civil and polite? Perhaps it has to do with a history of you failing to fulfill their expectations, of making promises that you aren't keeping. Perhaps they feel that previous, super constructive criticism has been neglected and it's all ultimately fruitless. I don't know. But David Kim really needs to figure it out, and fast.

Why do they write walls of text instead of just forgetting about the game altogether? Clearly, they care a lot - too much to just shrug their shoulders and walk away. And that's sort of an opportunity. But it also means you're right where you're about to lose some people for good. Angry people don't want to get told to wait half a year and maybe things get better. Angry people sure don't like to be told to shut up, that their voices aren't contributing to the discussion.

Yes, negative response hurts. And the reason it hurts is because of how it reflects on your own performance. People didn't just decide to be angry and dissatisfied because they like it that way. And as a human being, when you fail to live up to your own expectations, you might need to talk it out with your wife or mother or friend or what not. But you absolutely don't blame your customers for not being as excited about your product as you want them to be.

You don't ask your customers to take responsibility for your own emotions. That's your responsibility. You don't try to make your customers responsible for your team's morale. That's your responsibility. And if they aren't satisfied with your product, you don't tell them to try harder to enjoy it. That's your responsibility, and failing to live up to that responsibility is to sole reason for all of these other problems.