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David Kim's Response on Community Feedback - Page 15

Forum Index > SC2 General
425 CommentsPost a Reply
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SC2Toastie
Profile Blog Joined October 2013
Netherlands5725 Posts
Last Edited: 2016-02-01 09:19:12
February 01 2016 09:18 GMT
#281
On second thought, if a leading manager would be telling his angry customers to shut the fuck up and give him constructive critisism because his team is feeling sad, after repeatedly missinforming them and not delivering the product that could reasonably be expected, and ignoring the constructive critisism he receives, his job would/should be in jeopardy.

Not saying I want DK fired, but this kind of behavior is completely inacceptable in my opinion.
Mura Ma Man, Dark Da Dude, Super Shot Sos!
Penev
Profile Joined October 2012
28483 Posts
February 01 2016 09:26 GMT
#282
On February 01 2016 18:18 SC2Toastie wrote:
On second thought, if a leading manager would be telling his angry customers to shut the fuck up and give him constructive critisism because his team is feeling sad, after repeatedly missinforming them and not delivering the product that could reasonably be expected, and ignoring the constructive critisism he receives, his job would/should be in jeopardy.

Not saying I want DK fired, but this kind of behavior is completely inacceptable in my opinion.

You're exaggerating Toasty (and many others). That said, the way they handle the maps is below par for sure and it isn't exactly reassuring that they're unaware of/ ignoring lots of feedback on this issue, including the constructive variant.
I Protoss winner, could it be?
SC2Toastie
Profile Blog Joined October 2013
Netherlands5725 Posts
February 01 2016 09:35 GMT
#283
On February 01 2016 18:26 Penev wrote:
Show nested quote +
On February 01 2016 18:18 SC2Toastie wrote:
On second thought, if a leading manager would be telling his angry customers to shut the fuck up and give him constructive critisism because his team is feeling sad, after repeatedly missinforming them and not delivering the product that could reasonably be expected, and ignoring the constructive critisism he receives, his job would/should be in jeopardy.

Not saying I want DK fired, but this kind of behavior is completely inacceptable in my opinion.

You're exaggerating Toasty (and many others). That said, the way they handle the maps is below par for sure and it isn't exactly reassuring that they're unaware of/ ignoring lots of feedback on this issue, including the constructive variant.

Which would make one think there is a serious issue at their department, right?
Mura Ma Man, Dark Da Dude, Super Shot Sos!
Penev
Profile Joined October 2012
28483 Posts
February 01 2016 09:42 GMT
#284
On February 01 2016 18:35 SC2Toastie wrote:
Show nested quote +
On February 01 2016 18:26 Penev wrote:
On February 01 2016 18:18 SC2Toastie wrote:
On second thought, if a leading manager would be telling his angry customers to shut the fuck up and give him constructive critisism because his team is feeling sad, after repeatedly missinforming them and not delivering the product that could reasonably be expected, and ignoring the constructive critisism he receives, his job would/should be in jeopardy.

Not saying I want DK fired, but this kind of behavior is completely inacceptable in my opinion.

You're exaggerating Toasty (and many others). That said, the way they handle the maps is below par for sure and it isn't exactly reassuring that they're unaware of/ ignoring lots of feedback on this issue, including the constructive variant.

Which would make one think there is a serious issue at their department, right?

I guess that depends what you'd call serious. Blizzard could learn from some developers but I still think they're doing a better job than most. Don't get me wrong, the last update was seriously bad in my opinion. Very disappointing.
I Protoss winner, could it be?
SC2Toastie
Profile Blog Joined October 2013
Netherlands5725 Posts
Last Edited: 2016-02-01 10:07:22
February 01 2016 10:05 GMT
#285
On February 01 2016 18:42 Penev wrote:
Show nested quote +
On February 01 2016 18:35 SC2Toastie wrote:
On February 01 2016 18:26 Penev wrote:
On February 01 2016 18:18 SC2Toastie wrote:
On second thought, if a leading manager would be telling his angry customers to shut the fuck up and give him constructive critisism because his team is feeling sad, after repeatedly missinforming them and not delivering the product that could reasonably be expected, and ignoring the constructive critisism he receives, his job would/should be in jeopardy.

Not saying I want DK fired, but this kind of behavior is completely inacceptable in my opinion.

You're exaggerating Toasty (and many others). That said, the way they handle the maps is below par for sure and it isn't exactly reassuring that they're unaware of/ ignoring lots of feedback on this issue, including the constructive variant.

Which would make one think there is a serious issue at their department, right?

I guess that depends what you'd call serious. Blizzard could learn from some developers but I still think they're doing a better job than most. Don't get me wrong, the last update was seriously bad in my opinion. Very disappointing.

The community is rapidly running out of patience with how this game is handles. The latest 'update' was just the first instance a real spike in negativity popped up.

There have been hundreds if not thousands of posts regarding possible changes to Ravagers, Siege Tanks, issues with the maps, Pylon Overcharge, Air units. There have been tens of thousands of posts regarding certain mechanics like warpgate, forcefield, lift-off forcing draws, Battlenet 0.2, ladder issues, depth of micro.

The issue is, whenever 'constructive' feedback is posted for Blizzard to read, we receive NO followup on it. If we're lucky to see them address the topic the usual reply is "internal testing shows...", " we believe it does not work." without any explanation regarding the testing or outcomes. In other words, people will feel like the feedback is ignored.

THAT is the issue. For 5 years, the communication has been lacklustre. Recently, they started working on that more. However, the communication becomes more and more empty. " Working on this", "Maybe in half a years time" , "we feel like this is not an issue" , "these maps are unique in their own way".
The team is NOT doing what we want them to. They are not responding to feedback, they are not producing what we would like to see. They are ignoring issues brought up again and again, and casting proposed solutions aside without explanation.

People are running out of patience and the latest "update" what embarassing to say the least. And that is when frustrated complains come up, and people should quickly start wondering whether they are doing their job well enough.

I believe this could be considered constructive criticism, so here you go DK.
Mura Ma Man, Dark Da Dude, Super Shot Sos!
NukeD
Profile Joined October 2010
Croatia1612 Posts
February 01 2016 11:29 GMT
#286
About the maps, they are catering to the community that doesn't exist in SC2 anymore; the people who play it for fun only and expect a fun experience every time, not caring about wins. At the same time they are screwing over the people who actully still play this game and the reason why they play it is obviously completelly different from what David Kim and the crew think.
sorry for dem one liners
BlueStar
Profile Blog Joined August 2005
Bulgaria1167 Posts
Last Edited: 2016-02-01 11:50:21
February 01 2016 11:37 GMT
#287
There have been some aspersions cast in various threads, alleging that our team is small, that our team is allocated to other projects, or that we delivered an incomplete product. None of these have merit, and frankly this kind of commentary is demotivating to the team.


SC2 dev team acts like a bunch of interns.

The current state of the game is too demotivating for the mass users (players), I'd worry for the people's motivation who use your product rather than your ONE TEAM demotivation, as it will grow in future with such steps.

TL;DR - corporate buzzwords on top of stating that you haven't done anything.
Leader of the Bulgarian National SCBW/SC2 team and team pSi.SCBW/SC2
Gwavajuice
Profile Joined June 2014
France1810 Posts
February 01 2016 11:38 GMT
#288
On February 01 2016 09:01 Mattitude905 wrote:
Show nested quote +
On February 01 2016 08:19 Gwavajuice wrote:
On February 01 2016 08:02 Nuclease wrote:
How in god's name can the dev team be watching all these forum posts go up about how awful the map pool is, along with professional player feedback that the maps are bad, and not change a single thing?

Not even taking out Central Protocol, which no one plays? Not taking out at least one of the gold bases on Prion? I just really don't get it. At a certain point, whether or not you think it's right, you have to listen to the community when there is an OVERWHELMING majority asking for the maps to be changed if you want people to play your game.


At least make the effort to read :

Central Protocol
Really difficult 3rd, and layout of natural/main favoring mobility based compositions. Obviously, we are seeing some balance issues on this map, so this is a map where we definitely want to focus on making some balance tuning passes. Let’s discuss what specific changes we could make to this map



They don't want to remove this map, they want to fix it and are open to suggestions. What's wrong with that?

Just point out the map's flaw and explain how to fix them. I mean, do you realise your post is exactly the kind of post that brings nothing to the discussion and make the "community"'s voice impossible to hear?



How can u possibly support blizzard made maps? When have they EVER made a good map?

Every single map in the pool favors 1 base play, you can throw in all the in base natural expansions you want, people are gonna still 1 base all in when you have so much surface area to keep your eye on.

And here you are telling people "explain to blizzard how to fix them".... when has Blizzard EVER listened to the community regarding maps? Does anyone not have central protocol veto'd ??



Thx for illustrating the kind of shitpost nobody needs and that prevents a good feedback from the players to Blizzard, but, really, we already knew what a shitpost is, so could as well have passed on this one...

+ Show Spoiler +
Blizzard, made bad maps but also made excellent maps, just check liquipedia. In this season map pool, you have bad maps but also good ones, they're all from blizzard
They heard us many times (adding spl and gls maps, organizing TLMC to choose new maps, ...)
They took feedback into account many times for fixing maps (starting locations, changing mineral types, ...)
Dear INno and all the former STX boys.
BlueStar
Profile Blog Joined August 2005
Bulgaria1167 Posts
Last Edited: 2016-02-01 12:16:47
February 01 2016 12:01 GMT
#289
On February 01 2016 18:18 SC2Toastie wrote:
On second thought, if a leading manager would be telling his angry customers to shut the fuck up and give him constructive critisism because his team is feeling sad, after repeatedly missinforming them and not delivering the product that could reasonably be expected, and ignoring the constructive critisism he receives, his job would/should be in jeopardy.

Not saying I want DK fired, but this kind of behavior is completely inacceptable in my opinion.


blizzard obviously won't invest in PR as they have specially prepared new internship program, called starcraft 2 dev team

if DK is developer, let him be

He definitely isn't a community manager / PR either



Leader of the Bulgarian National SCBW/SC2 team and team pSi.SCBW/SC2
SC2Toastie
Profile Blog Joined October 2013
Netherlands5725 Posts
February 01 2016 12:51 GMT
#290
On February 01 2016 21:01 BlueStar wrote:
Show nested quote +
On February 01 2016 18:18 SC2Toastie wrote:
On second thought, if a leading manager would be telling his angry customers to shut the fuck up and give him constructive critisism because his team is feeling sad, after repeatedly missinforming them and not delivering the product that could reasonably be expected, and ignoring the constructive critisism he receives, his job would/should be in jeopardy.

Not saying I want DK fired, but this kind of behavior is completely inacceptable in my opinion.


blizzard obviously won't invest in PR as they have specially prepared new internship program, called starcraft 2 dev team

if DK is developer, let him be

He definitely isn't a community manager / PR either




Firstly he should leave the community managing to somebody else if he doesn't want to take flack for it. Secondly, his developing seems kinda slow to me.
Mura Ma Man, Dark Da Dude, Super Shot Sos!
tshi
Profile Joined September 2012
United States2495 Posts
February 01 2016 14:00 GMT
#291
I was wondering which community was worse, this one or reddit
scrub - inexperienced player with relatively little skill and excessive arrogance
Penev
Profile Joined October 2012
28483 Posts
February 01 2016 14:04 GMT
#292
On February 01 2016 23:00 tshi wrote:
I was wondering which community was worse, this one or reddit

poll?
I Protoss winner, could it be?
Gwavajuice
Profile Joined June 2014
France1810 Posts
February 01 2016 14:08 GMT
#293
On February 01 2016 23:04 Penev wrote:
Show nested quote +
On February 01 2016 23:00 tshi wrote:
I was wondering which community was worse, this one or reddit

poll?



really these days it's this one, and it leaves me speechless...
Dear INno and all the former STX boys.
Penev
Profile Joined October 2012
28483 Posts
February 01 2016 14:13 GMT
#294
On February 01 2016 23:08 Gwavajuice wrote:
Show nested quote +
On February 01 2016 23:04 Penev wrote:
On February 01 2016 23:00 tshi wrote:
I was wondering which community was worse, this one or reddit

poll?



really these days it's this one, and it leaves me speechless...

I thought when SC2 shrunk we'd get rid of all the shouters but I guess I was wrong

:/
I Protoss winner, could it be?
InfCereal
Profile Joined December 2011
Canada1759 Posts
February 01 2016 14:37 GMT
#295
I wonder what they're working on right now. If the team hasn't downsized since LotV, they should have a sizeable team.

We know the nova mission pack is coming, and I know missions take a lot of work in themselves, but surely they're working on other things. I'm kind of wondering if content releases are going to pick up in the later half of the year to match that of their other games.
Cereal
JimmyJRaynor
Profile Blog Joined April 2010
Canada16769 Posts
Last Edited: 2016-02-01 14:47:27
February 01 2016 14:42 GMT
#296
On February 01 2016 18:18 SC2Toastie wrote:
On second thought, if a leading manager would be telling his angry customers to shut the fuck up and give him constructive critisism because his team is feeling sad, after repeatedly missinforming them and not delivering the product that could reasonably be expected, and ignoring the constructive critisism he receives, his job would/should be in jeopardy.

Not saying I want DK fired, but this kind of behavior is completely inacceptable in my opinion.


for $40 they delivered a lot in the product. we got the longest beta in the history of the genre. look at what Grey Goo and AoA delivered for $10 more. There is plenty to do in LotV. However, the customer is always right. The customer is bored. The customer has this dead bang on correct. However, the customer is not a good self-diagnostician. The customer is bored of the whole genre and all facets that make RTS what it is. Because Blizzard is the best they get the most shit throw at them as the genre falls into obscurity. ATVI is the only ones left who can seem to make it sorta financially viable. ATVI will be right there as the genre goes down... standing right by the dead body .. so everyone will cry that ATVI murdered the genre. Little do these chicken little's realize EA, Ensemble, Victory Games, Brett Sperry and EALA fled the scene many years ago.

Blizzard knows how to hire and nurture talent. They been doing it for 20+ years. If DK and DB were lousy they'd be going the way of Jay Wilson. That is not happening. DK and DB have both been promoted. I think they've both done a great job and I've had a blast the last 5 years playing SC2. AN ABSOLUTE FUCKING BLAST.

I think Mike Morhaime, Chris Sigaty, and Frank Pierce are a far better judge of their employees than anyone in this thread. I'll back this statement with more than words. I'm buying Overwatch and Nova:Covert Ops the day they come out.

Let your wallet do the talking.
Ray Kassar To David Crane : "you're no more important to Atari than the factory workers assembling the cartridges"
Wrath
Profile Blog Joined July 2014
3174 Posts
February 01 2016 14:45 GMT
#297
On February 01 2016 23:00 tshi wrote:
I was wondering which community was worse, this one or reddit


Both of them are losers compared to Bnet forums. Bnet forums, best forums! BEST COMMUNITY!
Deleted User 137586
Profile Joined January 2011
7859 Posts
February 01 2016 14:51 GMT
#298
I think it's partly correct to let wallets do the talking, especially as Blizzard is probably more sensitive to this. But that's quite extreme and discussion with the community might guide Blizzard towards making decisions which benefit both the developer and consumer: consumers enjoy the product more and spend more money.

As it stands, I haven't recommended LotV to my friends yet. I don't think it's in a state where we'd have fun playing it like we did with WoL and HotS. This is partly to do with the particulars of me and my friends, but not only - the deciding question is longevity. And I fear that if such pockets of resistance multiply, SC2 as a whole will suffer.
Cry 'havoc' and let slip the dogs of war
Topdoller
Profile Joined March 2011
United Kingdom3860 Posts
February 01 2016 15:02 GMT
#299
On February 01 2016 23:00 tshi wrote:
I was wondering which community was worse, this one or reddit


This one, as its full elitist and know it alls. its no small wonder Pros dont ever post in TL, the negativity is astounding to the point of being destructive.

At least most Reddit posters know they shitpost for fun and giggles. This lot are condescending and demeaning and worst of all intransigent. hell most of them havent even fucked yet in real life


User was temp banned for this post.
Nakajin
Profile Blog Joined September 2014
Canada8989 Posts
February 01 2016 15:12 GMT
#300
On February 01 2016 18:18 SC2Toastie wrote:
On second thought, if a leading manager would be telling his angry customers to shut the fuck up and give him constructive critisism because his team is feeling sad, after repeatedly missinforming them and not delivering the product that could reasonably be expected, and ignoring the constructive critisism he receives, his job would/should be in jeopardy.

Not saying I want DK fired, but this kind of behavior is completely inacceptable in my opinion.


Pretty sure that if someone when to a leading manager and told him somethings on the line of:

You piece of shit, your are the stupidest human who ever lived, your product is shit, you destroyed everything I loved about it, you should get fired and die.

He his just going to get escorted out of the building by security...

But on the Internet there is dozens of them and they come back everyday. What is the guy suppose to do? He just ask to change vocabulary, it seems fair...

I am not saying that everythings is perfect and that there is no fault on Blizz side, but when is the last time any patch or Blizzard post where more then half of the response was not insult against Blizzard employe and David Kim?Even if most people agree with the patch there is always complain about other aspect of the game, or WCS system, or the time it took. No amount of PR work is going yo transform "f*ck you" into "good job team, but you should pay attention to this and this"
Writerhttp://i.imgur.com/9p6ufcB.jpg
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