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Razer (is not really) spying on customers - Page 11

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The extent to which Razer collects information is not much different than your average terms of service for most software you use. Like teamliquid, they collect anonymous aggregate and individual data. Unlike teamliquid, they reserve the right to collect personally identifiable information. This personally identifiable information must be volunteered by the user. This includes, your name, email address etc. This information is not shared with any third parties except in a few instances where it is necessary to provide a service or comply with the law. In all circumstances, the user voluntarily provides this information.

The relevant sections of the ToS are as follows:

+ Show Spoiler +
“personally identifiable information” may consist of a Subscriber’s name, email address, physical address or other data about the Subscriber that enables the Subscriber to be personally identified.

By using Razer Synapse 2.0 (“Synapse”), the Subscriber agrees that Razer may collect aggregate information, individual information, and personally identifiable information. Razer may share aggregate information and individual information with other parties. Razer shall not share personally identifiable information with other parties, except as described in the policy below.

Razer may use customer contact information provided by Subscribers to send information about Razer, including news about product updates, contests, events, and other promotional materials, but only if the Subscriber agrees to receive such communications. Except in the cases described below, Razer will not share personally identifiable information with any third party unless the Subscriber agrees to such disclosure in advance.

While provision of personally identifiable information remains entirely voluntary, Razer reserves the right to make access to certain value-added services or features conditional upon the supply of personally identifiable information. In such situations, the Subscriber will be given the option to decline use of the particular value added service or feature if he does not wish to furnish personally identifiable information.

In some situations, personally identifiable information the Subscriber inputs in connection with Synapse may be made searchable or otherwise available to other Subscribers (such as in certain public functions). Razer has no obligation to keep the privacy of personally identifiable information that is made available by a Subscriber to other Subscribers.
Collection of personally identifiable information may be out-sourced to associates under agreement with Razer. These associates may adhere to their own set of privacy policies.

Personally identifiable information will be processed and stored by Razer in databases hosted in secure locations. Razer has taken reasonable steps to protect the information Subscribers share with it, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.

Razer may allow third parties performing services under contract with Razer to access stored information but such access shall only be to the extent necessary to provide those services. In those instances, the third party will be bound by the terms of this Privacy Policy.

Razer may release personally identifiable information to comply with court orders or laws that require us to disclose such information, without the need of consent from the Subscriber.
TrippSC2
Profile Blog Joined November 2010
United States209 Posts
November 08 2012 02:01 GMT
#201
On November 08 2012 09:21 TheGDStudio wrote:
Show nested quote +
On November 08 2012 09:07 TrippSC2 wrote:
This is being majorly overblown, less so here than on reddit (any post being rational is being downvoted to oblivion).

The ToS being talked about is pretty standard among most types of software. Nothing on there looks at all unreasonable.

As for the spyware/bloatware concerns, it doesn't install anything without your knowledge and the memory/bandwidth footprint is incredibly small (44MB of memory and I have yet to see it send so much as a packet out). It really isn't going to affect anyone's system. For reference, Steam has a 120MB memory footprint while idle.

It kind of sucks that you can't make config changes offline, but who really games offline now-a-days? Is that really a concern or is it just a reason to pretend to be upset?

I find it hard to believe that the software itself is inconveniencing anyone, aside from bugs in the drivers (which can occur in non-Synapse drivers) or bugs with the activation server (the only legitimate concern imo). Other than that, it looks like most of this can be chalked up to paranoia and bitching for the sake of bitching.



Are you kidding me? We're talking about a fucking mouse. It should work straight out of the box with all the features as intended even when offline. The whole register/activate/synapse thing should be OPTIONAL not MANDATORY. This is the major issue imo. They fucked up, maybe not on apocalyptical levels as some might portray it but they definitely fucked up here. Their CEO wasn't that great with his explanation either, because it is still considered mandatory to go thru those hoops.

edit: wrong account. meh fuck it.

Um, it does work out of the box with full features, unless something has changed recently. I only tried Synapse in the first place when I was re-installing my Razer drivers after a re-format. I had a bug in the software that caused random key repeats, so I rolled back to pre-Synapse drivers no problem (the bug has since been fixed). Maybe that's where the disconnect for me is and why I don't think it's a big deal. Did something change to not allow for use of the legacy drivers?
floor exercise
Profile Blog Joined August 2008
Canada5847 Posts
November 08 2012 02:29 GMT
#202
Razer is just one bad product idea after another. I don't know how they are still in business. Who in their right mind wants cloud storage for their mouse settings
gawk
Profile Joined February 2010
Germany310 Posts
November 08 2012 03:36 GMT
#203
On November 08 2012 11:01 TrippSC2 wrote:
Show nested quote +
On November 08 2012 09:21 TheGDStudio wrote:
On November 08 2012 09:07 TrippSC2 wrote:
This is being majorly overblown, less so here than on reddit (any post being rational is being downvoted to oblivion).

The ToS being talked about is pretty standard among most types of software. Nothing on there looks at all unreasonable.

As for the spyware/bloatware concerns, it doesn't install anything without your knowledge and the memory/bandwidth footprint is incredibly small (44MB of memory and I have yet to see it send so much as a packet out). It really isn't going to affect anyone's system. For reference, Steam has a 120MB memory footprint while idle.

It kind of sucks that you can't make config changes offline, but who really games offline now-a-days? Is that really a concern or is it just a reason to pretend to be upset?

I find it hard to believe that the software itself is inconveniencing anyone, aside from bugs in the drivers (which can occur in non-Synapse drivers) or bugs with the activation server (the only legitimate concern imo). Other than that, it looks like most of this can be chalked up to paranoia and bitching for the sake of bitching.



Are you kidding me? We're talking about a fucking mouse. It should work straight out of the box with all the features as intended even when offline. The whole register/activate/synapse thing should be OPTIONAL not MANDATORY. This is the major issue imo. They fucked up, maybe not on apocalyptical levels as some might portray it but they definitely fucked up here. Their CEO wasn't that great with his explanation either, because it is still considered mandatory to go thru those hoops.

edit: wrong account. meh fuck it.

Um, it does work out of the box with full features, unless something has changed recently. I only tried Synapse in the first place when I was re-installing my Razer drivers after a re-format. I had a bug in the software that caused random key repeats, so I rolled back to pre-Synapse drivers no problem (the bug has since been fixed). Maybe that's where the disconnect for me is and why I don't think it's a big deal. Did something change to not allow for use of the legacy drivers?

Why bother reading the op? Its not possible to use full features out of the box unless you register an account to use with the synapse software.
Sermokala
Profile Blog Joined November 2010
United States14198 Posts
November 08 2012 03:39 GMT
#204
On November 08 2012 12:36 gawk wrote:
Show nested quote +
On November 08 2012 11:01 TrippSC2 wrote:
On November 08 2012 09:21 TheGDStudio wrote:
On November 08 2012 09:07 TrippSC2 wrote:
This is being majorly overblown, less so here than on reddit (any post being rational is being downvoted to oblivion).

The ToS being talked about is pretty standard among most types of software. Nothing on there looks at all unreasonable.

As for the spyware/bloatware concerns, it doesn't install anything without your knowledge and the memory/bandwidth footprint is incredibly small (44MB of memory and I have yet to see it send so much as a packet out). It really isn't going to affect anyone's system. For reference, Steam has a 120MB memory footprint while idle.

It kind of sucks that you can't make config changes offline, but who really games offline now-a-days? Is that really a concern or is it just a reason to pretend to be upset?

I find it hard to believe that the software itself is inconveniencing anyone, aside from bugs in the drivers (which can occur in non-Synapse drivers) or bugs with the activation server (the only legitimate concern imo). Other than that, it looks like most of this can be chalked up to paranoia and bitching for the sake of bitching.



Are you kidding me? We're talking about a fucking mouse. It should work straight out of the box with all the features as intended even when offline. The whole register/activate/synapse thing should be OPTIONAL not MANDATORY. This is the major issue imo. They fucked up, maybe not on apocalyptical levels as some might portray it but they definitely fucked up here. Their CEO wasn't that great with his explanation either, because it is still considered mandatory to go thru those hoops.

edit: wrong account. meh fuck it.

Um, it does work out of the box with full features, unless something has changed recently. I only tried Synapse in the first place when I was re-installing my Razer drivers after a re-format. I had a bug in the software that caused random key repeats, so I rolled back to pre-Synapse drivers no problem (the bug has since been fixed). Maybe that's where the disconnect for me is and why I don't think it's a big deal. Did something change to not allow for use of the legacy drivers?

Why bother reading the op? Its not possible to use full features out of the box unless you register an account to use with the synapse software.


It does have full features out of the box. The thing you get by connecting to the internet at any point is to get the ability to switch out different profiles from the "cloud".

the fact that you advocate that people don't read the op completely invalidates your point.
A wise man will say that he knows nothing. We're gona party like its 2752 Hail Dark Brandon
gawk
Profile Joined February 2010
Germany310 Posts
November 08 2012 03:46 GMT
#205
On November 08 2012 12:39 Sermokala wrote:
Show nested quote +
On November 08 2012 12:36 gawk wrote:
On November 08 2012 11:01 TrippSC2 wrote:
On November 08 2012 09:21 TheGDStudio wrote:
On November 08 2012 09:07 TrippSC2 wrote:
This is being majorly overblown, less so here than on reddit (any post being rational is being downvoted to oblivion).

The ToS being talked about is pretty standard among most types of software. Nothing on there looks at all unreasonable.

As for the spyware/bloatware concerns, it doesn't install anything without your knowledge and the memory/bandwidth footprint is incredibly small (44MB of memory and I have yet to see it send so much as a packet out). It really isn't going to affect anyone's system. For reference, Steam has a 120MB memory footprint while idle.

It kind of sucks that you can't make config changes offline, but who really games offline now-a-days? Is that really a concern or is it just a reason to pretend to be upset?

I find it hard to believe that the software itself is inconveniencing anyone, aside from bugs in the drivers (which can occur in non-Synapse drivers) or bugs with the activation server (the only legitimate concern imo). Other than that, it looks like most of this can be chalked up to paranoia and bitching for the sake of bitching.



Are you kidding me? We're talking about a fucking mouse. It should work straight out of the box with all the features as intended even when offline. The whole register/activate/synapse thing should be OPTIONAL not MANDATORY. This is the major issue imo. They fucked up, maybe not on apocalyptical levels as some might portray it but they definitely fucked up here. Their CEO wasn't that great with his explanation either, because it is still considered mandatory to go thru those hoops.

edit: wrong account. meh fuck it.

Um, it does work out of the box with full features, unless something has changed recently. I only tried Synapse in the first place when I was re-installing my Razer drivers after a re-format. I had a bug in the software that caused random key repeats, so I rolled back to pre-Synapse drivers no problem (the bug has since been fixed). Maybe that's where the disconnect for me is and why I don't think it's a big deal. Did something change to not allow for use of the legacy drivers?

Why bother reading the op? Its not possible to use full features out of the box unless you register an account to use with the synapse software.


It does have full features out of the box. The thing you get by connecting to the internet at any point is to get the ability to switch out different profiles from the "cloud".

the fact that you advocate that people don't read the op completely invalidates your point.

So the first 2 sentences in the op are
This really took me by surprise. Just bought a new Naga 2012 mouse, installed the software and get greeted by a login screen right after. No option to bypass it to use the software to configure the mouse, set the options, sensitivity, shortcuts, macros etc.
No internet = no sensitivity, shortcuts, macros, etc. Thats full features?
TrippSC2
Profile Blog Joined November 2010
United States209 Posts
Last Edited: 2012-11-08 04:10:23
November 08 2012 04:09 GMT
#206
On November 08 2012 12:36 gawk wrote:
Show nested quote +
On November 08 2012 11:01 TrippSC2 wrote:
On November 08 2012 09:21 TheGDStudio wrote:
On November 08 2012 09:07 TrippSC2 wrote:
This is being majorly overblown, less so here than on reddit (any post being rational is being downvoted to oblivion).

The ToS being talked about is pretty standard among most types of software. Nothing on there looks at all unreasonable.

As for the spyware/bloatware concerns, it doesn't install anything without your knowledge and the memory/bandwidth footprint is incredibly small (44MB of memory and I have yet to see it send so much as a packet out). It really isn't going to affect anyone's system. For reference, Steam has a 120MB memory footprint while idle.

It kind of sucks that you can't make config changes offline, but who really games offline now-a-days? Is that really a concern or is it just a reason to pretend to be upset?

I find it hard to believe that the software itself is inconveniencing anyone, aside from bugs in the drivers (which can occur in non-Synapse drivers) or bugs with the activation server (the only legitimate concern imo). Other than that, it looks like most of this can be chalked up to paranoia and bitching for the sake of bitching.



Are you kidding me? We're talking about a fucking mouse. It should work straight out of the box with all the features as intended even when offline. The whole register/activate/synapse thing should be OPTIONAL not MANDATORY. This is the major issue imo. They fucked up, maybe not on apocalyptical levels as some might portray it but they definitely fucked up here. Their CEO wasn't that great with his explanation either, because it is still considered mandatory to go thru those hoops.

edit: wrong account. meh fuck it.

Um, it does work out of the box with full features, unless something has changed recently. I only tried Synapse in the first place when I was re-installing my Razer drivers after a re-format. I had a bug in the software that caused random key repeats, so I rolled back to pre-Synapse drivers no problem (the bug has since been fixed). Maybe that's where the disconnect for me is and why I don't think it's a big deal. Did something change to not allow for use of the legacy drivers?

Why bother reading the op? Its not possible to use full features out of the box unless you register an account to use with the synapse software.

Wow, someone's a little arrogant! If you had bothered to read my post, you'd see that I was talking about pre-Synapse drivers still working and being available (as of a few months ago), when I had problems with my Synapse install. If that is still the case, you can completely opt out of using Synapse drivers and continue to use the older drivers and get full features out of the box and offline, outside of the increased number of profiles included in Synapse. Where in the OP is that question answered? Maybe instead of being a rude prick, you might want to check yourself and see if you are comprehending what's being communicated to you.
So, I'll ask again, has it changed in the past few months so that the old pre-Synapse drivers aren't available on the Razer website, like they were when I downgraded? Their website is a cluster fuck and it took some digging to find them when I downgraded. I'm assuming they are, since there were people posting DeathAdder pre-Synapse drivers on reddit.
forestry
Profile Joined August 2012
95 Posts
November 08 2012 04:11 GMT
#207
On November 08 2012 13:09 TrippSC2 wrote:
Show nested quote +
On November 08 2012 12:36 gawk wrote:
On November 08 2012 11:01 TrippSC2 wrote:
On November 08 2012 09:21 TheGDStudio wrote:
On November 08 2012 09:07 TrippSC2 wrote:
This is being majorly overblown, less so here than on reddit (any post being rational is being downvoted to oblivion).

The ToS being talked about is pretty standard among most types of software. Nothing on there looks at all unreasonable.

As for the spyware/bloatware concerns, it doesn't install anything without your knowledge and the memory/bandwidth footprint is incredibly small (44MB of memory and I have yet to see it send so much as a packet out). It really isn't going to affect anyone's system. For reference, Steam has a 120MB memory footprint while idle.

It kind of sucks that you can't make config changes offline, but who really games offline now-a-days? Is that really a concern or is it just a reason to pretend to be upset?

I find it hard to believe that the software itself is inconveniencing anyone, aside from bugs in the drivers (which can occur in non-Synapse drivers) or bugs with the activation server (the only legitimate concern imo). Other than that, it looks like most of this can be chalked up to paranoia and bitching for the sake of bitching.



Are you kidding me? We're talking about a fucking mouse. It should work straight out of the box with all the features as intended even when offline. The whole register/activate/synapse thing should be OPTIONAL not MANDATORY. This is the major issue imo. They fucked up, maybe not on apocalyptical levels as some might portray it but they definitely fucked up here. Their CEO wasn't that great with his explanation either, because it is still considered mandatory to go thru those hoops.

edit: wrong account. meh fuck it.

Um, it does work out of the box with full features, unless something has changed recently. I only tried Synapse in the first place when I was re-installing my Razer drivers after a re-format. I had a bug in the software that caused random key repeats, so I rolled back to pre-Synapse drivers no problem (the bug has since been fixed). Maybe that's where the disconnect for me is and why I don't think it's a big deal. Did something change to not allow for use of the legacy drivers?

Why bother reading the op? Its not possible to use full features out of the box unless you register an account to use with the synapse software.

Wow, someone's a little arrogant! If you had bothered to read my post, you'd see that I was talking about pre-Synapse drivers still working and being available (as of a few months ago), when I had problems with my Synapse install. If that is still the case, you can completely opt out of using Synapse drivers and continue to use the older drivers and get full features out of the box and offline, outside of the increased number of profiles included in Synapse. Where in the OP is that question answered? Maybe instead of being a rude prick, you might want to check yourself and see if you are comprehending what's being communicated to you.
So, I'll ask again, has it changed in the past few months so that the old pre-Synapse drivers aren't available on the Razer website, like they were when I downgraded? Their website is a cluster fuck and it took some digging to find them when I downgraded. I'm assuming they are, since there were people posting DeathAdder pre-Synapse drivers on reddit.

That works for older products, but what about the new ones?
TrippSC2
Profile Blog Joined November 2010
United States209 Posts
November 08 2012 04:33 GMT
#208
On November 08 2012 13:11 forestry wrote:
Show nested quote +
On November 08 2012 13:09 TrippSC2 wrote:
On November 08 2012 12:36 gawk wrote:
On November 08 2012 11:01 TrippSC2 wrote:
On November 08 2012 09:21 TheGDStudio wrote:
On November 08 2012 09:07 TrippSC2 wrote:
This is being majorly overblown, less so here than on reddit (any post being rational is being downvoted to oblivion).

The ToS being talked about is pretty standard among most types of software. Nothing on there looks at all unreasonable.

As for the spyware/bloatware concerns, it doesn't install anything without your knowledge and the memory/bandwidth footprint is incredibly small (44MB of memory and I have yet to see it send so much as a packet out). It really isn't going to affect anyone's system. For reference, Steam has a 120MB memory footprint while idle.

It kind of sucks that you can't make config changes offline, but who really games offline now-a-days? Is that really a concern or is it just a reason to pretend to be upset?

I find it hard to believe that the software itself is inconveniencing anyone, aside from bugs in the drivers (which can occur in non-Synapse drivers) or bugs with the activation server (the only legitimate concern imo). Other than that, it looks like most of this can be chalked up to paranoia and bitching for the sake of bitching.



Are you kidding me? We're talking about a fucking mouse. It should work straight out of the box with all the features as intended even when offline. The whole register/activate/synapse thing should be OPTIONAL not MANDATORY. This is the major issue imo. They fucked up, maybe not on apocalyptical levels as some might portray it but they definitely fucked up here. Their CEO wasn't that great with his explanation either, because it is still considered mandatory to go thru those hoops.

edit: wrong account. meh fuck it.

Um, it does work out of the box with full features, unless something has changed recently. I only tried Synapse in the first place when I was re-installing my Razer drivers after a re-format. I had a bug in the software that caused random key repeats, so I rolled back to pre-Synapse drivers no problem (the bug has since been fixed). Maybe that's where the disconnect for me is and why I don't think it's a big deal. Did something change to not allow for use of the legacy drivers?

Why bother reading the op? Its not possible to use full features out of the box unless you register an account to use with the synapse software.

Wow, someone's a little arrogant! If you had bothered to read my post, you'd see that I was talking about pre-Synapse drivers still working and being available (as of a few months ago), when I had problems with my Synapse install. If that is still the case, you can completely opt out of using Synapse drivers and continue to use the older drivers and get full features out of the box and offline, outside of the increased number of profiles included in Synapse. Where in the OP is that question answered? Maybe instead of being a rude prick, you might want to check yourself and see if you are comprehending what's being communicated to you.
So, I'll ask again, has it changed in the past few months so that the old pre-Synapse drivers aren't available on the Razer website, like they were when I downgraded? Their website is a cluster fuck and it took some digging to find them when I downgraded. I'm assuming they are, since there were people posting DeathAdder pre-Synapse drivers on reddit.

That works for older products, but what about the new ones?

Then, I go back to my original point that it isn't that big of a damn deal!

When have you ever been in a situation where you need exact mouse settings AND don't have an internet connection? I can honestly say never and I doubt anyone else can say they have, either.
Honestly, I find it really hard to believe that there are that many people who would be in a position where it is a problem at all. Is it an annoyance? Yes, especially when setting it up in the beginning! Should they change it to allow Offline mode before activation? Absolutely! But I can honestly say that it isn't even on my radar, when it comes to selecting a product to buy and I think that people who are making a big deal out of it are majorly overestimating the impact it actually has on your use of the product.
obesechicken13
Profile Blog Joined July 2008
United States10467 Posts
Last Edited: 2012-11-08 04:48:57
November 08 2012 04:43 GMT
#209
nvm same source.

The article hit front page status on reddit today though.

http://www.reddit.com/r/technology/comments/12sq9l/when_a_mouse_requires_an_internet_connection/

Some redditors bring up a good point. How do mouse configs and macros take up more than a meg of memory?
I think in our modern age technology has evolved to become more addictive. The things that don't give us pleasure aren't used as much. Work was never meant to be fun, but doing it makes us happier in the long run.
Simberto
Profile Blog Joined July 2010
Germany11960 Posts
Last Edited: 2012-11-08 05:22:25
November 08 2012 05:19 GMT
#210
Which was a point made in this thread before already, and so far noone has had an explanation other then "That excuse is bullshit"

I assume a point could be made that this cloud storage is superior to on-mouse memory when you play with a different mouse of the same type, but to how many people does this situation apply?
Cirn9
Profile Blog Joined May 2009
1117 Posts
November 08 2012 05:35 GMT
#211
1. I bought a Naga (it sucks ass)

2. Razer's own firmware bricked it

3. They wouldn't email me new firmware and insisted I send it in

4. I send it in, they send it back STILL BRICKED

5. They finally go, oh, heres better firmware and email me the file

6. fix mouse

7. throw mouse in box of pc extras

8. buy a steelseries sensei, HAPPY END


tl;dr
Who wants to buy a naga for 20$?
Unprotected sex is like fast expanding in close positions. Its risky, but feels great when it works out
Sqq
Profile Joined August 2010
Norway2023 Posts
November 08 2012 07:48 GMT
#212
The answer from the CEO is total bs. First off all "mouse profiles" do not take up a lot of space and can easily be fit in a mouse for next to nothing cost. The fact that I need to make an account to fix my MOUSE SETTINGS is just mindblowing. It is easy to see what their motives are. And that is to collect information via their cloud service. Its a good way to make money so I see why their CEO went with it.
Dead girls don't say no.
ArhK
Profile Joined July 2007
France287 Posts
November 08 2012 08:45 GMT
#213
On November 08 2012 13:33 TrippSC2 wrote:
Show nested quote +
On November 08 2012 13:11 forestry wrote:
On November 08 2012 13:09 TrippSC2 wrote:
On November 08 2012 12:36 gawk wrote:
On November 08 2012 11:01 TrippSC2 wrote:
On November 08 2012 09:21 TheGDStudio wrote:
On November 08 2012 09:07 TrippSC2 wrote:
This is being majorly overblown, less so here than on reddit (any post being rational is being downvoted to oblivion).

The ToS being talked about is pretty standard among most types of software. Nothing on there looks at all unreasonable.

As for the spyware/bloatware concerns, it doesn't install anything without your knowledge and the memory/bandwidth footprint is incredibly small (44MB of memory and I have yet to see it send so much as a packet out). It really isn't going to affect anyone's system. For reference, Steam has a 120MB memory footprint while idle.

It kind of sucks that you can't make config changes offline, but who really games offline now-a-days? Is that really a concern or is it just a reason to pretend to be upset?

I find it hard to believe that the software itself is inconveniencing anyone, aside from bugs in the drivers (which can occur in non-Synapse drivers) or bugs with the activation server (the only legitimate concern imo). Other than that, it looks like most of this can be chalked up to paranoia and bitching for the sake of bitching.



Are you kidding me? We're talking about a fucking mouse. It should work straight out of the box with all the features as intended even when offline. The whole register/activate/synapse thing should be OPTIONAL not MANDATORY. This is the major issue imo. They fucked up, maybe not on apocalyptical levels as some might portray it but they definitely fucked up here. Their CEO wasn't that great with his explanation either, because it is still considered mandatory to go thru those hoops.

edit: wrong account. meh fuck it.

Um, it does work out of the box with full features, unless something has changed recently. I only tried Synapse in the first place when I was re-installing my Razer drivers after a re-format. I had a bug in the software that caused random key repeats, so I rolled back to pre-Synapse drivers no problem (the bug has since been fixed). Maybe that's where the disconnect for me is and why I don't think it's a big deal. Did something change to not allow for use of the legacy drivers?

Why bother reading the op? Its not possible to use full features out of the box unless you register an account to use with the synapse software.

Wow, someone's a little arrogant! If you had bothered to read my post, you'd see that I was talking about pre-Synapse drivers still working and being available (as of a few months ago), when I had problems with my Synapse install. If that is still the case, you can completely opt out of using Synapse drivers and continue to use the older drivers and get full features out of the box and offline, outside of the increased number of profiles included in Synapse. Where in the OP is that question answered? Maybe instead of being a rude prick, you might want to check yourself and see if you are comprehending what's being communicated to you.
So, I'll ask again, has it changed in the past few months so that the old pre-Synapse drivers aren't available on the Razer website, like they were when I downgraded? Their website is a cluster fuck and it took some digging to find them when I downgraded. I'm assuming they are, since there were people posting DeathAdder pre-Synapse drivers on reddit.

That works for older products, but what about the new ones?

Then, I go back to my original point that it isn't that big of a damn deal!

When have you ever been in a situation where you need exact mouse settings AND don't have an internet connection? I can honestly say never and I doubt anyone else can say they have, either.
Honestly, I find it really hard to believe that there are that many people who would be in a position where it is a problem at all. Is it an annoyance? Yes, especially when setting it up in the beginning! Should they change it to allow Offline mode before activation? Absolutely! But I can honestly say that it isn't even on my radar, when it comes to selecting a product to buy and I think that people who are making a big deal out of it are majorly overestimating the impact it actually has on your use of the product.


Yeah right. I buy a piece of fucking hardware, a MOUSE, and off course, I need to register a account online, I allow them to collect intel on me without any control whatsoever about that, and until I do so, I just CAN'T use the full features of my mouse. Yes, you are right, that is not a big deal at all.

Steelseries and Logitech must be smiling right now. Seriously Razer, cut the crap (especially about the "oh noes we need Gigas to store your profile in the memory of the mouse", the Copperhead had enough memory allready....) and don't ploy to the social 2.0 bullshit that no one with half a brain wants.

I understand Razer is the sponsor of TL, hence the mods must be on edge about this matter, but clearly, not being able to use a mouse because the auth server are down, requiring having online connection, gathering data on you.... that's ridiculous beyond measure. If Razer doesn't respect me as a customer anymore, I will vote with my wallet, making sure around me people are aware of that.
Melaine
Profile Joined October 2012
United States56 Posts
Last Edited: 2012-11-08 09:09:59
November 08 2012 09:07 GMT
#214
Does this really net a thread??? I mean no disrespect every company in this age and day do this.


It's 2012 guys and the internet, every software company, including blizzard does this for market info.

Blizzard does it with "warden" that suppose to detect 3rd party software, and it does the same thing razor is doing to access info.......every game u dl these days, ect, anything you think of does this.

Apple does this, Microsoft ect ect......I have to agree with people who fail to read the TOS every time it updates.

I think South Park made a funny show about Apple's Constant TOS updates and how people never read the tos and was pretty funny.

As a Computer SCI major, only info the companies get are marketing info to improve their products and net more profit.

Silly people rage over things like this, when in fact you guys prob installed other products who do the same thing, but you don't read the TOS and had no clue (= silly internet people.
Psychobabas
Profile Blog Joined March 2006
2531 Posts
November 08 2012 09:12 GMT
#215
On November 08 2012 18:07 Melaine wrote:
Does this really net a thread??? I mean no disrespect every company in this age and day do this.


It's 2012 guys and the internet, every software company, including blizzard does this for market info.

Blizzard does it with "warden" that suppose to detect 3rd party software, and it does the same thing razor is doing to access info.......every game u dl these days, ect, anything you think of does this.

Apple does this, Microsoft ect ect......I have to agree with people who fail to read the TOS every time it updates.

I think South Park made a funny show about Apple's Constant TOS updates and how people never read the tos and was pretty funny.

As a Computer SCI major, only info the companies get are marketing info to improve their products and net more profit.

Silly people rage over things like this, when in fact you guys prob installed other products who do the same thing, but you don't read the TOS and had no clue (= silly internet people.


Well gamers usually care a lot more about this stuff than your average 15 year old who got a new iphone with his daddy's money.
Fragile51
Profile Joined October 2011
Netherlands15767 Posts
November 08 2012 09:15 GMT
#216
On November 08 2012 18:07 Melaine wrote:
Does this really net a thread??? I mean no disrespect every company in this age and day do this.


It's 2012 guys and the internet, every software company, including blizzard does this for market info.

Blizzard does it with "warden" that suppose to detect 3rd party software, and it does the same thing razor is doing to access info.......every game u dl these days, ect, anything you think of does this.

Apple does this, Microsoft ect ect......I have to agree with people who fail to read the TOS every time it updates.

I think South Park made a funny show about Apple's Constant TOS updates and how people never read the tos and was pretty funny.

As a Computer SCI major, only info the companies get are marketing info to improve their products and net more profit.

Silly people rage over things like this, when in fact you guys prob installed other products who do the same thing, but you don't read the TOS and had no clue (= silly internet people.


I'm glad you popped your face in here to feel smug and superior to all those "silly internet people" whilst throwing around a bunch of nonesense with no source whatsoever. If you have nothing to add to the discussion, don't say anything.
ArhK
Profile Joined July 2007
France287 Posts
Last Edited: 2012-11-08 09:49:20
November 08 2012 09:18 GMT
#217
On November 08 2012 18:07 Melaine wrote:
Does this really net a thread??? I mean no disrespect every company in this age and day do this.


It's 2012 guys and the internet, every software company, including blizzard does this for market info.

Blizzard does it with "warden" that suppose to detect 3rd party software, and it does the same thing razor is doing to access info.......every game u dl these days, ect, anything you think of does this.

Apple does this, Microsoft ect ect......I have to agree with people who fail to read the TOS every time it updates.

I think South Park made a funny show about Apple's Constant TOS updates and how people never read the tos and was pretty funny.

As a Computer SCI major, only info the companies get are marketing info to improve their products and net more profit.

Silly people rage over things like this, when in fact you guys prob installed other products who do the same thing, but you don't read the TOS and had no clue (= silly internet people.


Please, come back when you will have found the switch for your brain and turned it on. I don't give a flying fuck wether SOFTWARE companies abuse the hell out of us, I am talking about HARDWARE companies. If tomorrow you buy a new fridge, you will find perfectly normal to have to create an account online in order to set the temperature on it ? I don't think so.

The whole "oh yeah, whatever, I am already getting raped by other companies, I might as well spread my legs for Razer" is utterly childish.
hacpee
Profile Joined November 2007
United States752 Posts
November 08 2012 09:20 GMT
#218
On November 08 2012 11:01 TrippSC2 wrote:
Show nested quote +
On November 08 2012 09:21 TheGDStudio wrote:
On November 08 2012 09:07 TrippSC2 wrote:
This is being majorly overblown, less so here than on reddit (any post being rational is being downvoted to oblivion).

The ToS being talked about is pretty standard among most types of software. Nothing on there looks at all unreasonable.

As for the spyware/bloatware concerns, it doesn't install anything without your knowledge and the memory/bandwidth footprint is incredibly small (44MB of memory and I have yet to see it send so much as a packet out). It really isn't going to affect anyone's system. For reference, Steam has a 120MB memory footprint while idle.

It kind of sucks that you can't make config changes offline, but who really games offline now-a-days? Is that really a concern or is it just a reason to pretend to be upset?

I find it hard to believe that the software itself is inconveniencing anyone, aside from bugs in the drivers (which can occur in non-Synapse drivers) or bugs with the activation server (the only legitimate concern imo). Other than that, it looks like most of this can be chalked up to paranoia and bitching for the sake of bitching.



Are you kidding me? We're talking about a fucking mouse. It should work straight out of the box with all the features as intended even when offline. The whole register/activate/synapse thing should be OPTIONAL not MANDATORY. This is the major issue imo. They fucked up, maybe not on apocalyptical levels as some might portray it but they definitely fucked up here. Their CEO wasn't that great with his explanation either, because it is still considered mandatory to go thru those hoops.

edit: wrong account. meh fuck it.

Um, it does work out of the box with full features, unless something has changed recently. I only tried Synapse in the first place when I was re-installing my Razer drivers after a re-format. I had a bug in the software that caused random key repeats, so I rolled back to pre-Synapse drivers no problem (the bug has since been fixed). Maybe that's where the disconnect for me is and why I don't think it's a big deal. Did something change to not allow for use of the legacy drivers?


The new mice in fact do not work right out of the box. I don't want to sign up online for every piece of hardware I buy. What's next? Sign up online to use your monitor? Or your USB drive? Or your headphones? Enough is enough, someone has to make a stand.
Meatex
Profile Joined January 2011
Australia285 Posts
November 08 2012 09:34 GMT
#219
Buyer beware - research a product properly before you put your money down unless you are fine with the possibility of spending money on something you may only use once
Really, why is real cheese so hard to come by in Korea? ^&^
CubEdIn
Profile Blog Joined April 2006
Romania5359 Posts
Last Edited: 2012-11-08 10:12:58
November 08 2012 10:04 GMT
#220
I like the excuse that Synapse is needed in order to save money on MEMORY!

MEMORY!!!

That's like the cheapest thing you could possibly buy when it comes to computer hardware, and Razer mice used to use something like 4mb onboard. How much room do they need now that it costs gamers MORE AND MORE MONEY?
A 4gb usb stick is literally $5 and that's the end-of-the-line price, not the OEM price I'm sure. I'm quite confident that they don't need more than 1gb to store whateverthefk they want in a mouse, and that would not increase costs significantly.

Such a joke.

LE:
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Im not a n00b, I just play like one.
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