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Razer (is not really) spying on customers - Page 13

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The extent to which Razer collects information is not much different than your average terms of service for most software you use. Like teamliquid, they collect anonymous aggregate and individual data. Unlike teamliquid, they reserve the right to collect personally identifiable information. This personally identifiable information must be volunteered by the user. This includes, your name, email address etc. This information is not shared with any third parties except in a few instances where it is necessary to provide a service or comply with the law. In all circumstances, the user voluntarily provides this information.

The relevant sections of the ToS are as follows:

+ Show Spoiler +
“personally identifiable information” may consist of a Subscriber’s name, email address, physical address or other data about the Subscriber that enables the Subscriber to be personally identified.

By using Razer Synapse 2.0 (“Synapse”), the Subscriber agrees that Razer may collect aggregate information, individual information, and personally identifiable information. Razer may share aggregate information and individual information with other parties. Razer shall not share personally identifiable information with other parties, except as described in the policy below.

Razer may use customer contact information provided by Subscribers to send information about Razer, including news about product updates, contests, events, and other promotional materials, but only if the Subscriber agrees to receive such communications. Except in the cases described below, Razer will not share personally identifiable information with any third party unless the Subscriber agrees to such disclosure in advance.

While provision of personally identifiable information remains entirely voluntary, Razer reserves the right to make access to certain value-added services or features conditional upon the supply of personally identifiable information. In such situations, the Subscriber will be given the option to decline use of the particular value added service or feature if he does not wish to furnish personally identifiable information.

In some situations, personally identifiable information the Subscriber inputs in connection with Synapse may be made searchable or otherwise available to other Subscribers (such as in certain public functions). Razer has no obligation to keep the privacy of personally identifiable information that is made available by a Subscriber to other Subscribers.
Collection of personally identifiable information may be out-sourced to associates under agreement with Razer. These associates may adhere to their own set of privacy policies.

Personally identifiable information will be processed and stored by Razer in databases hosted in secure locations. Razer has taken reasonable steps to protect the information Subscribers share with it, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.

Razer may allow third parties performing services under contract with Razer to access stored information but such access shall only be to the extent necessary to provide those services. In those instances, the third party will be bound by the terms of this Privacy Policy.

Razer may release personally identifiable information to comply with court orders or laws that require us to disclose such information, without the need of consent from the Subscriber.
Kakaru2
Profile Joined March 2011
198 Posts
November 09 2012 10:27 GMT
#241
Well on windows 8 you're out of luck with old drivers. Time to change from razer products, been a customer for a long time -10+ years and have all of their lineup, including the Zerg Bag. I'm curious how long till they have an online requirement for the bag as well, haha .
Martijn
Profile Blog Joined April 2010
Netherlands1219 Posts
November 09 2012 10:30 GMT
#242
On November 09 2012 19:27 Kakaru2 wrote:
Well on windows 8 you're out of luck with old drivers. Time to change from razer products, been a customer for a long time -10+ years and have all of their lineup, including the Zerg Bag. I'm curious how long till they have an online requirement for the bag as well, haha .


Hey, 1. I like that bag (except for the white in the zerg logo zzz) 2. It'd be awesome if it came with some kind of built in 3g/wifi <-> USB with online storage, you could pull your files out of your bag xD
http://www.glhf.tv fighting! Former WesternWolves & LowLandLions operations manager.
chaokel
Profile Blog Joined October 2010
Australia535 Posts
November 09 2012 10:36 GMT
#243
On November 09 2012 19:16 MVega wrote:
Show nested quote +
On November 08 2012 19:41 HeatEXTEND wrote:
On November 05 2012 09:18 MrF wrote:
you should be thanking the mods for leaving this stupid thread up at all.


And how exactly might this thread be "stupid" ? Have fun registering your breakfast in a couple of years :p


To start with the original post was filled with misinformation. It's explained very clearly on the first few pages that the original claims of the threat aren't true. Most of the things were outright false and the rest were misleading. It's actually a little bit sad that days after the situation has been explained, and isn't that shocking or horrifying as original suspected or really shocking or horrifying at all, people are still acting shocked and horrified.

Edit: And now they're making available legacy drivers, although it looks like the forced activation thing was exaggerated as well.


It's amazing how many people develop / comment opinions on a subject without actually fact checking. It is ridiculous how outraged people get on topics that they actually only have a small understanding of, and not only that how certain and unbudgeable in their beliefs they are.
bsdaemon
Profile Joined July 2012
618 Posts
November 09 2012 21:25 GMT
#244
i just bought this razer naga to see the extent of this so-called problem. i expect this $80 mouse to provide all the features without having to register an account (i do expect that i need to install their bloatware). if this mouse asks me to register or connect to the internet (ill leave my pc disconnected from the net), then it goes back to the store (╯°□°)╯︵ ┻━┻
HeatEXTEND
Profile Joined October 2012
Netherlands836 Posts
November 10 2012 20:22 GMT
#245
On November 09 2012 19:16 MVega wrote:
And now they're making available legacy drivers, although it looks like the forced activation thing was exaggerated as well.


And how come they doing this you reckon ?
knuckle
Geefking
Profile Joined June 2011
Australia41 Posts
November 30 2012 08:16 GMT
#246
On November 04 2012 13:22 Grimmyman123 wrote:
Show nested quote +
On November 04 2012 13:14 Geefking wrote:
Would you not prefer to get targeted by advertisements that are relevant to your interests?

If companies did not have our personal information I would be stuck with tampon ads

Every company conducts data mining this is nothing new


How about no adverts at all, and not exploiting your own customers to spam them later with adverts in their inbox.

And people wonder why junk email outnumbers legit email 4 to 1.


You do realize its not about junkmail, For example Youtube uses such information to give targeted advertisements for example RTS games for those who subscribe to destiny.

Razor would use this for Data Mining and compiling consumer demographics and such.
Only Sheep Need A Sheppard "Voltaire"
Martijn
Profile Blog Joined April 2010
Netherlands1219 Posts
November 30 2012 09:17 GMT
#247
Wait, has anyone seen ads delivered from this software to begin with? Might be interesting to set up an email account specifically and only for the software and see what ACTUALLY pops up.
http://www.glhf.tv fighting! Former WesternWolves & LowLandLions operations manager.
dUTtrOACh
Profile Joined December 2010
Canada2339 Posts
November 30 2012 09:49 GMT
#248
When I saw the Synapse 2 driver for the first time (replaced my broken Deathadder at around the same time as a reformat) I simply LOL'd at the login screen and downloaded the archived drivers, but I knew they were there. As annoying as it was to have to uninstall Synapse 2 and install the perfectly fine archived drivers, it was totally worth it. Making a Razer account to use a mouse when the other drivers didn't require it seemed kind of pointless. Maybe I'd be able to find a use for Synapse 2 if I were required to travel around with my mouse, like, a progamer or something... but I'm not. Ahh well... I guess we're not all progamers... and some of us get all worked up about things we don't fully understand and start to become suspicious.
twitch.tv/duttroach
AC3
Profile Joined April 2006
Canada337 Posts
November 30 2012 09:57 GMT
#249
I have a DeathAdder and an Abyssus and haven't had to update my drivers with anything relating to synapse. If this continues and I can use the older drivers without sharing this information with Razer then I will continue using their products. If one of my mice hit the bucket, I'll have to do more research to see if I continue using Razer mice (which I LOVE and have had 0 issues with thus far [the switch to an Abyssus was purely for a different mouse shape, not a defect with my DA]) or switch to a SS mouse (my fondness for my 6gv2 has me convinced to try a SS mouse sometime in the future). Both brands support eSports and my 2 favorite teams, TL and EG obviously haha, so hopefully the issues with Razer and information grabbing aren't as large as some people in this thread make it out to be.
"The idea is to try to give all of the information to help others to judge the value of your contribution; not just the information that leads to judgment in one particular direction or another" -- Richard Feynman
WhuazGoodJaggah
Profile Blog Joined January 2009
Lesotho777 Posts
November 30 2012 10:36 GMT
#250
On November 30 2012 17:16 Geefking wrote:
Show nested quote +
On November 04 2012 13:22 Grimmyman123 wrote:
On November 04 2012 13:14 Geefking wrote:
Would you not prefer to get targeted by advertisements that are relevant to your interests?

If companies did not have our personal information I would be stuck with tampon ads

Every company conducts data mining this is nothing new


How about no adverts at all, and not exploiting your own customers to spam them later with adverts in their inbox.

And people wonder why junk email outnumbers legit email 4 to 1.


You do realize its not about junkmail, For example Youtube uses such information to give targeted advertisements for example RTS games for those who subscribe to destiny.

Razor would use this for Data Mining and compiling consumer demographics and such.


Doesn't make it any better. It's a disgusting way of triggering your addiction. Kinda like waving a bag of Heroin in front of an addict, simply fucked up.
small dicks have great firepower
aarsgier
Profile Joined November 2012
Cameroon11 Posts
December 01 2012 00:03 GMT
#251
A friend of mine has a deathadder. I hate using that thing, its as if those 3 snakeheads burn the skin of my hands. Like being marked by the devil or something and hes watching me and spamming my inbox. Maybe im just retarded... yeah I'm pretty retarded ;-)
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