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HOLY FUCK
I have a final tomorrow and I was using the online study guide with some practice finals online. 4 hours ago my internet stops working and I restart my router, modem, etc, and it still doesn't work.
So I call Shaw after 4 hours of my internet not working, after 30 FUCKING MINTUES ON HOLD some lady picks up, I tell her my situation along with everything I've tried, and she tells me to try it all AGAIN. ARE YOU FUCKING STUPID I ALREADY TRIED THAT SHIT.
To top it off, after I tell her "I've already told you I tried all that and my internet still doesn't work so I'm wondering if this is a issue happening to all customers because it's happened to me like 5 times this month." ...
AND SHE FUCKING HANGS UP ON ME.
HOLY FUCK I WANT TO KILL FUCKING PEOPLE LIKE THIS I HOPE THESE RETARDED ASS EMPLOYEES FUCKING DIE IN A CAR CRASH.
Just needed to get my anger out, I'm so stressed out with finals and everything, and to top it off I have to deal with dumbshits like this ... ugh
Anyone in Calgary have a suggestion on which company I should switch to because these fucking morons piss me off.
 
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my internet is too slow to watch streaming video with and stops working randomly.
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not sure if they are available in calgary but teksavvy is pretty good in ontario. stay away from bell etc; as they have bandwith limits. IMO canada's internet situation really is embarrassing, i can't believe the main ISP's actually have NO unlimited connections and it's all capped. To be honest i prefer a 2 mb unlimited line to a 15mb line with a 75 gb/month cap. I come from a 3rd world country and i moved to canada, and the internet back home was much better... i have no idea why canada's internet is so 1990's.
btw im not bashing canada or anything, i love it here, but im sorry the internet service SUCKS!
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motbob
United States12546 Posts
If you were more polite, I think you would have gotten better service.
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On April 19 2010 14:10 motbob wrote:
If you were more polite, I think you would have gotten better service.
At first I was, until she kept telling me to do things I specifically told her I already tried ...
"I've tried resetting the router and modem and waiting 30 seconds, I've also tried connecting my laptop directly to the modem after doing a reset, and I've also turned off the router and modem completely for a minute and turned them all back on to see if it would work"
"Can you try resetting the modem and waiting 30 seconds?"
WHAT THE FUCK ARE YOU DEAF? ... lol
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I know what you mean man. I cant even surf TL, its disgusting.
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Never ever call customer support, that is advice that will serve you well in life.
I tried calling my my internet provider when we just got ours but they were asking about my name 10 times, I think they did it to get rid of me.
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On April 19 2010 14:10 motbob wrote:
If you were more polite, I think you would have gotten better service.
I've had times where being polite actually got worse results than being a (no doubt self righteously) flaming and angry customer. I've called places once being polite, gotten jerked off / hung up on by some douchy customer service, and had some guy who had no problem being ... to the point talk the the douche in question after another call and gotten results like that.
from what he's said tho, I imagine he was more polite than most people who have been screwed by companies (my friend works as a customer service agent for comcast, and when I went to work with her one day I found out just how flaming angry some people can get).
since you mention a modem, do you have those little filters plugged into the walls in the telephone jacks? You might want to see if one of those buggers fell out.
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On April 19 2010 14:16 Navi wrote:Show nested quote +On April 19 2010 14:10 motbob wrote:
If you were more polite, I think you would have gotten better service. I've had times where being polite actually got worse results than being a (no doubt self righteously) flaming and angry customer. I've called places once being polite, gotten jerked off / hung up on by some douchy customer service, and had some guy who had no problem being ... to the point talk the the douche in question after another call and gotten results like that. from what he's said tho, I imagine he was more polite than most people who have been screwed by companies (my friend works as a customer service agent for comcast, and when I went to work with her one day I found out just how flaming angry some people can get). since you mention a modem, do you have those little filters plugged into the walls in the telephone jacks? You might want to see if one of those buggers fell out.
It takes like 30 seconds to load a TL page atm for me. I don't think its his modem cause I'm having the same problem. Its probably something on Shaw's end.-______-
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is awesome32274 Posts
Well here, what works best when my ISP acts up is calling them and telling them I want to shut my service with them to go to the competition. :p
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Canada8029 Posts
On April 19 2010 14:18 Gao Xi wrote:Show nested quote +On April 19 2010 14:16 Navi wrote:On April 19 2010 14:10 motbob wrote:
If you were more polite, I think you would have gotten better service. I've had times where being polite actually got worse results than being a (no doubt self righteously) flaming and angry customer. I've called places once being polite, gotten jerked off / hung up on by some douchy customer service, and had some guy who had no problem being ... to the point talk the the douche in question after another call and gotten results like that. from what he's said tho, I imagine he was more polite than most people who have been screwed by companies (my friend works as a customer service agent for comcast, and when I went to work with her one day I found out just how flaming angry some people can get). since you mention a modem, do you have those little filters plugged into the walls in the telephone jacks? You might want to see if one of those buggers fell out. It takes like 30 seconds to load a TL page atm for me. I don't think its his modem cause I'm having the same problem. Its probably something on Shaw's end.-______-
Shaw's been working fine for me all day...
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On April 19 2010 14:22 Spazer wrote:Show nested quote +On April 19 2010 14:18 Gao Xi wrote:On April 19 2010 14:16 Navi wrote:On April 19 2010 14:10 motbob wrote:
If you were more polite, I think you would have gotten better service. I've had times where being polite actually got worse results than being a (no doubt self righteously) flaming and angry customer. I've called places once being polite, gotten jerked off / hung up on by some douchy customer service, and had some guy who had no problem being ... to the point talk the the douche in question after another call and gotten results like that. from what he's said tho, I imagine he was more polite than most people who have been screwed by companies (my friend works as a customer service agent for comcast, and when I went to work with her one day I found out just how flaming angry some people can get). since you mention a modem, do you have those little filters plugged into the walls in the telephone jacks? You might want to see if one of those buggers fell out. It takes like 30 seconds to load a TL page atm for me. I don't think its his modem cause I'm having the same problem. Its probably something on Shaw's end.-______- Shaw's been working fine for me all day...
Are you in Calgary?
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Canada8029 Posts
On April 19 2010 14:24 Gao Xi wrote:Show nested quote +On April 19 2010 14:22 Spazer wrote:On April 19 2010 14:18 Gao Xi wrote:On April 19 2010 14:16 Navi wrote:On April 19 2010 14:10 motbob wrote:
If you were more polite, I think you would have gotten better service. I've had times where being polite actually got worse results than being a (no doubt self righteously) flaming and angry customer. I've called places once being polite, gotten jerked off / hung up on by some douchy customer service, and had some guy who had no problem being ... to the point talk the the douche in question after another call and gotten results like that. from what he's said tho, I imagine he was more polite than most people who have been screwed by companies (my friend works as a customer service agent for comcast, and when I went to work with her one day I found out just how flaming angry some people can get). since you mention a modem, do you have those little filters plugged into the walls in the telephone jacks? You might want to see if one of those buggers fell out. It takes like 30 seconds to load a TL page atm for me. I don't think its his modem cause I'm having the same problem. Its probably something on Shaw's end.-______- Shaw's been working fine for me all day... Are you in Calgary?
Yeah, SE Calgary. Coincidentally, I'm studying for a final tomorrow too. =/
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Yeah, I've had the experience... cable was getting dodgy and dropping all the time... called Cox and they told me to do things that I had already tried a hundred times. When they sent a repairman over it turned out the line to my house was loose...
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At least you aren't on Telus. I have your situation like once a week no joke.
Final tomorrow here too 
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On April 19 2010 14:31 Spazer wrote:Show nested quote +On April 19 2010 14:24 Gao Xi wrote:On April 19 2010 14:22 Spazer wrote:On April 19 2010 14:18 Gao Xi wrote:On April 19 2010 14:16 Navi wrote:On April 19 2010 14:10 motbob wrote:
If you were more polite, I think you would have gotten better service. I've had times where being polite actually got worse results than being a (no doubt self righteously) flaming and angry customer. I've called places once being polite, gotten jerked off / hung up on by some douchy customer service, and had some guy who had no problem being ... to the point talk the the douche in question after another call and gotten results like that. from what he's said tho, I imagine he was more polite than most people who have been screwed by companies (my friend works as a customer service agent for comcast, and when I went to work with her one day I found out just how flaming angry some people can get). since you mention a modem, do you have those little filters plugged into the walls in the telephone jacks? You might want to see if one of those buggers fell out. It takes like 30 seconds to load a TL page atm for me. I don't think its his modem cause I'm having the same problem. Its probably something on Shaw's end.-______- Shaw's been working fine for me all day... Are you in Calgary? Yeah, SE Calgary. Coincidentally, I'm studying for a final tomorrow too. =/
Well I'm in NE Calgary and its happening to me. Pretty sure Kore is in the north also.
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On April 19 2010 14:02 kOre wrote:
HOLY FUCK
I have a final tomorrow and I was using the online study guide with some practice finals online. 4 hours ago my internet stops working and I restart my router, modem, etc, and it still doesn't work.
So I call Shaw after 4 hours of my internet not working, after 30 FUCKING MINTUES ON HOLD some lady picks up, I tell her my situation along with everything I've tried, and she tells me to try it all AGAIN. ARE YOU FUCKING STUPID I ALREADY TRIED THAT SHIT.
To top it off, after I tell her "I've already told you I tried all that and my internet still doesn't work so I'm wondering if this is a issue happening to all customers because it's happened to me like 5 times this month." ...
AND SHE FUCKING HANGS UP ON ME.
HOLY FUCK I WANT TO KILL FUCKING PEOPLE LIKE THIS I HOPE THESE RETARDED ASS EMPLOYEES FUCKING DIE IN A CAR CRASH.
Just needed to get my anger out, I'm so stressed out with finals and everything, and to top it off I have to deal with dumbshits like this ... ugh
Anyone in Calgary have a suggestion on which company I should switch to because these fucking morons piss me off.
Meh, I have more trouble with telus. At least the person tried the only solution she knows. Whenever that happens to me, I phone telus and I get "Ya, all internet in calgary is down" and thats it.
My internet works now but it went down for a while at like 7:00 ish
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On April 19 2010 14:35 OreoBoi wrote:Show nested quote +On April 19 2010 14:02 kOre wrote:
HOLY FUCK
I have a final tomorrow and I was using the online study guide with some practice finals online. 4 hours ago my internet stops working and I restart my router, modem, etc, and it still doesn't work.
So I call Shaw after 4 hours of my internet not working, after 30 FUCKING MINTUES ON HOLD some lady picks up, I tell her my situation along with everything I've tried, and she tells me to try it all AGAIN. ARE YOU FUCKING STUPID I ALREADY TRIED THAT SHIT.
To top it off, after I tell her "I've already told you I tried all that and my internet still doesn't work so I'm wondering if this is a issue happening to all customers because it's happened to me like 5 times this month." ...
AND SHE FUCKING HANGS UP ON ME.
HOLY FUCK I WANT TO KILL FUCKING PEOPLE LIKE THIS I HOPE THESE RETARDED ASS EMPLOYEES FUCKING DIE IN A CAR CRASH.
Just needed to get my anger out, I'm so stressed out with finals and everything, and to top it off I have to deal with dumbshits like this ... ugh
Anyone in Calgary have a suggestion on which company I should switch to because these fucking morons piss me off. Meh, I have more trouble with telus. At least the person tried the only solution she knows. Whenever that happens to me, I phone telus and I get "Ya, all internet in calgary is down" and thats it.
On April 19 2010 14:33 Kyuukyuu wrote:At least you aren't on Telus. I have your situation like once a week no joke. Final tomorrow here too
From what I've heard before. Telus is way worse then Shaw...and Shaw is pretty bad.
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I'm in the Royal Oak area, and the thing that pisses me off the most is the fact that the lady just hung up out of nowhere. I HATE that shit.
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On April 19 2010 14:36 Gao Xi wrote:Show nested quote +On April 19 2010 14:35 OreoBoi wrote:On April 19 2010 14:02 kOre wrote:
HOLY FUCK
I have a final tomorrow and I was using the online study guide with some practice finals online. 4 hours ago my internet stops working and I restart my router, modem, etc, and it still doesn't work.
So I call Shaw after 4 hours of my internet not working, after 30 FUCKING MINTUES ON HOLD some lady picks up, I tell her my situation along with everything I've tried, and she tells me to try it all AGAIN. ARE YOU FUCKING STUPID I ALREADY TRIED THAT SHIT.
To top it off, after I tell her "I've already told you I tried all that and my internet still doesn't work so I'm wondering if this is a issue happening to all customers because it's happened to me like 5 times this month." ...
AND SHE FUCKING HANGS UP ON ME.
HOLY FUCK I WANT TO KILL FUCKING PEOPLE LIKE THIS I HOPE THESE RETARDED ASS EMPLOYEES FUCKING DIE IN A CAR CRASH.
Just needed to get my anger out, I'm so stressed out with finals and everything, and to top it off I have to deal with dumbshits like this ... ugh
Anyone in Calgary have a suggestion on which company I should switch to because these fucking morons piss me off. Meh, I have more trouble with telus. At least the person tried the only solution she knows. Whenever that happens to me, I phone telus and I get "Ya, all internet in calgary is down" and thats it. Show nested quote +On April 19 2010 14:33 Kyuukyuu wrote:At least you aren't on Telus. I have your situation like once a week no joke. Final tomorrow here too From what I've heard before. Telus is way worse then Shaw...and Shaw is pretty bad.
I have telus and shaw. Do I win anything?
Edit: That is really lame that she'd hang up on you. Not sure what you can do about it. Go study at a friend's place? I assume libraries are closed by now.
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On April 19 2010 14:39 Durak wrote:Show nested quote +On April 19 2010 14:36 Gao Xi wrote:On April 19 2010 14:35 OreoBoi wrote:On April 19 2010 14:02 kOre wrote:
HOLY FUCK
I have a final tomorrow and I was using the online study guide with some practice finals online. 4 hours ago my internet stops working and I restart my router, modem, etc, and it still doesn't work.
So I call Shaw after 4 hours of my internet not working, after 30 FUCKING MINTUES ON HOLD some lady picks up, I tell her my situation along with everything I've tried, and she tells me to try it all AGAIN. ARE YOU FUCKING STUPID I ALREADY TRIED THAT SHIT.
To top it off, after I tell her "I've already told you I tried all that and my internet still doesn't work so I'm wondering if this is a issue happening to all customers because it's happened to me like 5 times this month." ...
AND SHE FUCKING HANGS UP ON ME.
HOLY FUCK I WANT TO KILL FUCKING PEOPLE LIKE THIS I HOPE THESE RETARDED ASS EMPLOYEES FUCKING DIE IN A CAR CRASH.
Just needed to get my anger out, I'm so stressed out with finals and everything, and to top it off I have to deal with dumbshits like this ... ugh
Anyone in Calgary have a suggestion on which company I should switch to because these fucking morons piss me off. Meh, I have more trouble with telus. At least the person tried the only solution she knows. Whenever that happens to me, I phone telus and I get "Ya, all internet in calgary is down" and thats it. On April 19 2010 14:33 Kyuukyuu wrote:At least you aren't on Telus. I have your situation like once a week no joke. Final tomorrow here too From what I've heard before. Telus is way worse then Shaw...and Shaw is pretty bad. I have telus and shaw. Do I win anything? Edit: That is really lame that she'd hang up on you. Not sure what you can do about it. Go study at a friend's place? I assume libraries are closed by now.
You win bad internet. =(
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My internet has been randomly dying for like 5 minutes every now and then the past week or two. Happened while I was trying to stream SPL.... that didn't turn out too well =/
You should have asked to talk to someone else IMO. Like Navi said, if you are too nice they will just assume you are a pushover and won't do their best to do what they can. Even if you are angry, they shouldn't be hanging up on you like that; if they can't do anything to help you they should pass you over to someone with greater knowledge. If they are one of the higher-up level support techs, then they are probably right when they say they can't do anything. I doubt it was actually on your end though.
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Baltimore, USA22251 Posts
I hear Comcast is pretty damn good!
On April 19 2010 14:13 kOre wrote:Show nested quote +On April 19 2010 14:10 motbob wrote:
If you were more polite, I think you would have gotten better service. At first I was, until she kept telling me to do things I specifically told her I already tried ... "I've tried resetting the router and modem and waiting 30 seconds, I've also tried connecting my laptop directly to the modem after doing a reset, and I've also turned off the router and modem completely for a minute and turned them all back on to see if it would work" "Can you try resetting the modem and waiting 30 seconds?" WHAT THE FUCK ARE YOU DEAF? ... lol
In all honesty, you should not have been a dick and just done it. 
I train all my reps to do this, because if they don't someone will miss something. It's not about whether you have done it or not already. Do you have ANY FUCKING IDEA how many people tell me they've already done xyz and they either didn't do it, or didn't do it correctly?
Here is my response to a similar question in a previous thread:
1) The majority of our customer base, and the vast majority of those that subsequently need to call into us are, well, your soccer moms, your technophobes, your elderly 90-year old couple whose grandkids thought getting them a new iMac and highspeed connection was a fantastic idea. The majority of our daily calls do NOT stem from particularly tech savvy individuals. I can't even begin to tell you how many issues are resolved by powercycling the equipment (a glorified term for turning the shit off and turning it back on), tightening or replugging coax/ethernet cables, or, my favorite, plugging the power for the damn equipment in. I kid you not, these are our common calls. There is a method to the madness of checking the most basic shit... because often times, it is!
2) Far worse than the novice mentioned above (because they freely admit they have no clue what they're doing), is the self-proclaimed "expert". Hooooooly shit. I wish I could even begin to count the number of "Network Admins" who call in with their modems in standby mode, or swear up and down that we have a network or DNS issue when they're damn modem is offline, or worse, unplugged. Half the time they don't even follow instructions because THEY'RE the expert, after all (that just so happens to call us for help mind you). I had some guy, after escalating beyond the inbound rep, sit there and argue with me for 20 fucking minutes about his level of expertise, how positive he was that it had nothing to do with his personal equipment despite us clearly seeing his modem was online, and about how valuable his time was, how dare us waste his time by asking us to do such basic things! By the time I got his buy-in to try a few steps with me, and turning his personal router off for 10 seconds and turning it back on resolved the issue, he had wasted half an hour, easy. I have taught every-single-one of my reps to NEVER take the customer's word at face value, and ALWAYS have them do the steps with them, right there, over the phone. I would say in all honesty 90+% of the time, the customer didn't do it correctly, or didn't do it at all. There is nothing worse than to be troubleshooting with an "expert" who "did all the steps on his own" for 40 minutes only to discover an ethernet cable is unplugged. The reason it went unnoticed? He told the rep "I already checked that" and the rep took his word for it. -_-
Now - That's not to say our reps are especially tech savvy either, or true experts on IP technology itself. Truth is, most of them frankly are not. However, for nearly every customer, and for nearly every situation, honestly, they don't need to be. For the genuine scenarios where there is a true network based issue on our side (which is virtually never tbh) or additional support is needed, we have resources for them (from guides to actual physical people via local helpdesks and the such). Most of the time though, it's either one of the simple issues I mentioned above, or there is simply not enough signal going to the modem and we need to have a technician come out to address it. It's actually pretty simple. ^_^
It's really not your ISP's fault you waited until the last second to do what you needed to do. Not defending the service going down or whatever, just saying, your anger is sooooooooooooooooooo misplaced.
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Osaka27139 Posts
Canada has the worst internet. It is fucking embarrassing.
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51415 Posts
you're all saying canadian internet is bad?
wait until you come to australia.
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Well my internet returned to normal...for now.-___-
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O_O I'm with shaw... no problems I'm in NW.... I had modem problems once... called Shaw had their dude check it out and they gave us new cords... which didnt work.... but it was 20% better as in internet went down once every week instead of once a day... so I called them again this time they changed it again no difference. In the end I called them once more telling them I still had problems and they set up some thing that makes the connection better. (I'm not an internet tech person in any way so I have no clue what it is... though it looks exactly like my modem...). After that he went out in the snow (yeah this was in winter and its CGY so snow every month =P) and changed some cords or some stuff to where the connections were transferring to and I've had no problems except when im torrenting things (@ about 1mbs... but I know that its my router's fault cause I only need to restart my router to fix it). Good luck getting help everyone... but if theres none go switch ISPs
P.S: I think I actually called them once and I believe they sent me to some girl in India... and her engrish was terribad
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We've had a bunch of issues with Shaw over the years.
At first our connection kept disconnecting, so they came and installed a box next to our breaker to "strengthen the connection".
Then when that didn't work, they came again later, checked out the power box (we have one on our property), and told us that it had to do with an issue with the main line, and that they'd be able to fix it in two years, and to boot they just ran a cable right across the lawn (from the box) to our house.
That being said, a few weeks ago we scheduled Telus to come and set us up (would be cheaper for us to switch since we have our phone line through Telus atm anyways), yet when we told them to come at 4 in the afternoon (no ones home at my house during weekdays, ofc), they thought that mean't coming at 9 to 4. Needless to say we said screw it to Telus then, yet they proceeded to charge us anyways.
Needless to say, Canadian internet is et la terrablè.
I feel your pain (NW Calgary as well, Citadel in specific).
Imo, Shaw is the lesser of the two evils though.
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o_o Maybe I'll start a business in internet that can do it 10000x times better than these ppl.... until then I can't do much as a high school student -_-
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Haha yeah, the trick is to say all the right keywords upfront to the rep so they'll get the message that you've done all the stuff on their script. Once you get past the initial script, they're actually quite helpful in my experience. At least the call centers are local and not in some godforsaken third country. If only I could be in one of the buildings Novus has hooked up over here in Vancouver ._.
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Well try Bell, or Rogers, those are the two best, but when you do call them and ask about it, make sure you take your time and talk to someone who knows what the fuck they are talking about, because the guy you order from, won't know half as much as a technician for support. With that being said, make sure to ask what your maxmium megabits is allowed in that area. For this reason call both Rogers, and Bell. See who has the most coverage in your area. Im currently at 3.2megabits/sec & 140gb limit a month with Bell. But when i first called them for my package it was 25gb per month, with a 6megabit connection. FALSE. They didnt say we don't have as much coverage. They're job is to get more money not less, so with that being said. You have to ask both rogers/bell about the max speed you can get up to. The guy you talk to originally to order should'nt have to much of a clue but will try to act like it so press harder to get a more informative person.
1. see who has more coverage so you will get the speed you pay for.
2. Make sure to ask about how fast is other peoples internets in my area for both rogers/bell.
3. Check to see the extra Gigabyte packages for added bandwidth, becuase I added mine in the middle of the month, as i had gone over the default limit in about 15 days. Anywho I added the package kept downloading, the guy who talked to me said it was instant. When i got my bill holy fuck, 30 extra dollars like wtf. I call back talk to a technician, who knew what the fuck he was talking about and voila it was not added, but will be in the next billing month.
4. Make your decision.
extra:
donno about rogers but they should have it, again you can ask when you call. But bell for 5$+ a month u get 40 extra gigs.
atm my bill is:
$63 per month, with. 3.2megabits/second (shudda been six, but not enough coverage, was actually set at 2, but i harrassed them to boost it) and i have 140gigs of bandwidth a month, with streaming depending on how much, and downloading, alot less than i used to mind you, i hit 130 last month about 10gigs left a little less. So thats my advice.
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On April 19 2010 14:13 kOre wrote:Show nested quote +On April 19 2010 14:10 motbob wrote:
If you were more polite, I think you would have gotten better service. At first I was, until she kept telling me to do things I specifically told her I already tried ... "I've tried resetting the router and modem and waiting 30 seconds, I've also tried connecting my laptop directly to the modem after doing a reset, and I've also turned off the router and modem completely for a minute and turned them all back on to see if it would work" "Can you try resetting the modem and waiting 30 seconds?" WHAT THE FUCK ARE YOU DEAF? ... lol
The problem was that you were hanging in level 1 support. These are people like you and me who have specific guidelines on what to do with certain questions. So, she did that because she didn't know better. The people who can probably help you are level 2 and 3 support. Next time try to get connected to those and you will have someone on the linke who can help you. 
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i use telus O.o (live in the nw) it works fine for me, only problem is that i have a ghetto wired router and every time my sister walks over to use the main computer she somehow kicks out the cable to my computer....-_-
thats gotta be a huge pain having to deal with shitty customer service tho, u dont hang up until the customer is satisfied lol u dumb bitch
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I AM CRAZY ANGRY lol
Internet is BACK ... it went down at approx. 6:30 PM and it's not 1:00 AM. So much for 99.99% reliability lol
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My internet went back to being gay. Ping is OK, and the speed is just atrocious. Can't even play any internet games properly.
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On April 19 2010 14:48 GTR wrote:
you're all saying canadian internet is bad?
wait until you come to australia.
^
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On April 19 2010 14:48 GTR wrote:
you're all saying canadian internet is bad?
wait until you come to australia.
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a week or so this happen to me also. Except not studying, just laddering on sc2. The internet wouldn't work and also my cable and the telephone so it was pretty fucked. It took about 2 days for them to fix it and when asked what happened they didn't say shit...so much for customer service.
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Hey, at least it's probably cheaper than having Comcast. That and your bill probably doesn't slowing get bigger every 5-6months.
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Shaw sucks for customer service, but its better than telus.
My internet however (vancouver, shaw/cable) is really good. Fast and stable. I'm sorry to hear it's not the same case for everyone.
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Living in Surrey and Abbotsford I never had any problems with Shaw, initially they had to run a new line from the pole to the house in Surrey because the modem couldn't keep a solid connection but that was it unless they are doing maintenance which doesn't happen very often out here now.
The quality of tech support you get depends who you get on the phone, I was trying to troubleshoot some routing issues and the first guy I talked to barely knew what I was talking about and luckily for me the phone dropped, the next guy knew exactly what I was trying to figure out and even ran into the same problems previously.
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Just surprised that tech support in Calgary is worse then in other places.
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I'm living in East Van area and been having random lag spikes every now and then. The only time where my internet stops working completely was during that time with the huge tornado wind storm.
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On April 19 2010 14:10 motbob wrote:
If you were more polite, I think you would have gotten better service.
yea i think OP needs medical help...
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On April 20 2010 07:39 Gao Xi wrote:
Just surprised that tech support in Calgary is worse then in other places.
Its not the tech support specifically in Calgary cause they can transfer you like worldwide just for support (80% of which are just like basic/newbies @ it no offense to anyone) o_o...
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FUCK SHAW, OUR INTERNET DOESN'T WORK, AFTER 15 MINUTES ON HOLD SOMEONE PICKS UP AND SAYS THEY WILL SEND SOMEONE TO MY HOUSE. I SAID OK, CAUSE HOLY FUCK THEIR INTERNET WAS PISSING ME OFF. THE GUY COMES BY RESTARTS THE MODEM AND ROUTER. AND FOR SOME FUCKING REASON UNPLUGS THE CABLE TV, AND SAYS ITS FIXED. YA FUCK, IT WAS FIXED FOR ABOUT 10 MINUTES. SO I CALLED BACK, AND I SHIT YOU NOT, I WAS ON HOLD FOR 40 MINUTES SO I HUNG UP. I'M SWITCHING TO TELUS RIGHT AFTER I MOVE.
User was warned for this post
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On August 28 2011 05:19 guentherj wrote:
FUCK SHAW, OUR INTERNET DOESN'T WORK, AFTER 15 MINUTES ON HOLD SOMEONE PICKS UP AND SAYS THEY WILL SEND SOMEONE TO MY HOUSE. I SAID OK, CAUSE HOLY FUCK THEIR INTERNET WAS PISSING ME OFF. THE GUY COMES BY RESTARTS THE MODEM AND ROUTER. AND FOR SOME FUCKING REASON UNPLUGS THE CABLE TV, AND SAYS ITS FIXED. YA FUCK, IT WAS FIXED FOR ABOUT 10 MINUTES. SO I CALLED BACK, AND I SHIT YOU NOT, I WAS ON HOLD FOR 40 MINUTES SO I HUNG UP. I'M SWITCHING TO TELUS RIGHT AFTER I MOVE.
Great first post.
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On April 19 2010 14:37 kOre wrote:
I'm in the Royal Oak area, and the thing that pisses me off the most is the fact that the lady just hung up out of nowhere. I HATE that shit.
Hey guys, I'm Calgary too. Kore, we've met back in 2010/2011 at a lan tourney I think... my tag is CBK (might have been ComebackKid back then). Anywho, not sure if anyone brought this up, but Telus is a much better provider in Calgary with a more robust infrastructure throughout the whole city. We switched from Shaw to Telus about five years ago and noticed the difference immediately. I hope that helps.
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EPT
