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Computer Build, Upgrade & Buying Resource Thread - Page 619

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When using this resource, please read the opening post. The Tech Support forum regulars have helped create countless of desktop systems without any compensation. The least you can do is provide all of the information required for them to help you properly.
Divine-Sneaker
Profile Joined August 2010
Denmark1225 Posts
July 28 2016 23:08 GMT
#12361
Is there any precedent for a class action suit like this also reaching people not circling the center of the universe that is the US?

$30 is only about 10% of MSRP in US prices, compared to what I assume is just about anywhere else in the world. In terms of EU prices it'd amount to app. 5% of retail prices at the time the entire thing was discovered.
Cyro
Profile Blog Joined June 2011
United Kingdom20344 Posts
Last Edited: 2016-07-28 23:18:17
July 28 2016 23:17 GMT
#12362
It's still something even if most of it goes to paying for shipping to send 970 back and get a new card

IIRC my MSI gaming 970 was about $500 including shipping after currency conversion.
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
Divine-Sneaker
Profile Joined August 2010
Denmark1225 Posts
July 29 2016 00:26 GMT
#12363
Oh, I don't even own one, it's just still baffling what you can get away with even when caught.

Not that it's surprising though. Still slimy.
trifecta
Profile Joined April 2010
United States6795 Posts
Last Edited: 2016-07-29 01:16:49
July 29 2016 01:15 GMT
#12364
it's usually just mail in a form and receive either a prepaid debit/credit card or check back. The revelation didn't really bother me b/c I only paid $320 USD (18 months ago) and I wouldn't/couldn't go AMD due to psu and heat limitations of SFX. $30 is more than I expected cause ultimately the card performed what it did in benchmarks. The issue was more fanboy wars fodder than anything.
Divine-Sneaker
Profile Joined August 2010
Denmark1225 Posts
July 29 2016 13:35 GMT
#12365
The notion that anyone would ever in their sane, reasonable mind be a fan of one of two competing companies that deliver products like these is just so mindblowingly stupid to begin with.

I'm certain the vast majority of people who bought a 970 are more than happy with their purchase. It was reviewed as a great value card with good performance for what is by far the more mainstream benchmarks in 1080p60.

That doesn't make it any less of a problem that nvidia was allowed to try and downplay what they actually did versus what they advertised.

I will say though that I have definitely hit vram usage of 3,5GB or above, just on 1080p before, so it isn't outlandish for someone with a 970 to run into issues because of this debacle.
Cyro
Profile Blog Joined June 2011
United Kingdom20344 Posts
Last Edited: 2016-07-29 14:03:50
July 29 2016 14:03 GMT
#12366
I will say though that I have definitely hit vram usage of 3,5GB or above, just on 1080p before, so it isn't outlandish for someone with a 970 to run into issues because of this debacle.


The first game that i got with my 970 needed more VRAM for max textures @1080p (in 2014!) I blamed the stuttering, crashing and being stuck at 3584MB on the game because it seemed silly to even think about it being a hardware issue
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
Cyro
Profile Blog Joined June 2011
United Kingdom20344 Posts
Last Edited: 2016-07-30 01:10:08
July 29 2016 19:26 GMT
#12367
Another sc2 RAM benchmark (all at the same c16 timings):

2133mhz single channel = 24fps min, 81fps avg ~ 92.5% of baseline performance

2133mhz dual channel = 26fps min, 87 avg ~ 100% of baseline performance

3200mhz dual channel = 32fps min, 103 avg ~ 120% of baseline performance

From that data, single vs dual channel RAM seemed relevant but not all that important. Z170 chipset for faster than 2133 RAM support looks very important for sc2. It does also raise more questions as to how scaling works (bandwidth vs latency) at this level of RAM performance
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
BassInSpace
Profile Joined June 2011
Australia165 Posts
July 30 2016 15:26 GMT
#12368
Hoping someone here can help with this. So basically I got some new RAM for my PC and it doesn't seem to be working. When I put in the new sticks of RAM (2x 4GB), the computer powers on but the screen remains blank and doesn't read any input. However, if I manually set the RAM clock speed to 1333mhz instead of auto in the bios (with the old RAM in place, otherwise screen is blank) and then reboot and put one of the new sticks into one particular slot, it'll work (but I will get an 'overclock failed' message during startup, though computer works fine). Only this one slot works, no other slot used in isolation will work (I have 4) and having both new sticks won't work. The thing is, I could use both my old sticks in 2 slots and everything would be fine. Is there anything I can do in the bios settings that could help? Or any way to test if it's a problem with the motherboard/BOTH sticks of ram?

Specs below:

Uprgrading from 2 stick of 2GB to 2 sticks of 4GB. All sticks are DDR3, 1333mhz from Kingston. Link to the new RAM is here.

OS: Win10 64bit

Motherboard: Asus M4A77TD PRO

Graphics card: AMD Radeon HD 5770

CPU: AMD Phenom II x2 555 BE

PSU: Antec NeoEco 380 watts

HD: 500GB WD Caviar Blue, 1TB WD Caviar Blue

Two other things of note. The previous night before even touching the RAM, my computer did the exact same thing with the blank screen. I narrowed it down to the graphics card fan not working properly. Removed the card, cleaned out a crap load of dust from the heatsink and got it working again. Also, I've been getting notifications for like 1.5 months that my boot HDD is failing. I've got a SSD ready to clone it over, but I'd obviously rather not go through the hassle if the motherboard is on its way out anyway. I know with a list of problems like this and the system's age, it's probably better to just get a whole new PC, but I don't really game on my PC much anymore, it's mostly used for web browsing, office and youtube so I'm reluctant to spend the money, but if I have to... Thanks for reading, sorry for the wall of text.
trifecta
Profile Joined April 2010
United States6795 Posts
Last Edited: 2016-07-30 20:21:02
July 30 2016 20:20 GMT
#12369
On July 29 2016 22:35 Divine-Sneaker wrote:
The notion that anyone would ever in their sane, reasonable mind be a fan of one of two competing companies that deliver products like these is just so mindblowingly stupid to begin with.

I'm certain the vast majority of people who bought a 970 are more than happy with their purchase. It was reviewed as a great value card with good performance for what is by far the more mainstream benchmarks in 1080p60.

That doesn't make it any less of a problem that nvidia was allowed to try and downplay what they actually did versus what they advertised.

I will say though that I have definitely hit vram usage of 3,5GB or above, just on 1080p before, so it isn't outlandish for someone with a 970 to run into issues because of this debacle.


I guess I have a higher threshold for emotional investment/outrage over something like this. I'll take the $30 and be at peace.
Cyro
Profile Blog Joined June 2011
United Kingdom20344 Posts
July 30 2016 21:26 GMT
#12370
@BassInSpace

i'm not sure the best way to proceed there.. there are some CPU/memory related settings that may have an effect.

Try manually setting the main timings (like 9-9-9-24 for example.. differs between different RAM kits, it should say on the box/RAM?) and voltage as you would for 1333mhz, but actually setting the RAM down to 800mhz or so as well.. if you do that with one of the new sticks, the second one might work.
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
Divine-Sneaker
Profile Joined August 2010
Denmark1225 Posts
July 30 2016 22:19 GMT
#12371
+ Show Spoiler +
On July 31 2016 05:20 trifecta wrote:
Show nested quote +
On July 29 2016 22:35 Divine-Sneaker wrote:
The notion that anyone would ever in their sane, reasonable mind be a fan of one of two competing companies that deliver products like these is just so mindblowingly stupid to begin with.

I'm certain the vast majority of people who bought a 970 are more than happy with their purchase. It was reviewed as a great value card with good performance for what is by far the more mainstream benchmarks in 1080p60.

That doesn't make it any less of a problem that nvidia was allowed to try and downplay what they actually did versus what they advertised.

I will say though that I have definitely hit vram usage of 3,5GB or above, just on 1080p before, so it isn't outlandish for someone with a 970 to run into issues because of this debacle.


I guess I have a higher threshold for emotional investment/outrage over something like this. I'll take the $30 and be at peace.


It's about the principle rather than outrage.

Image instead of a piece of pc hardware it was a small city car. It was advertised as a reasonably priced 3cylinder, low performance but econimical car. But it turned out the company attempted to hide the fact that the engine was even shittier, and also tried to cover it up, and then downplay it when caught.

Sure, it still performed it's original purpose of transport, but if you were to drive it on the highway where a city car with a tiny engine would normally be pushed to about its limits, this one would just be unable to reach the cruising speed.
It might not affect most people, but it's certainly not just to be brushed aside or settled for an insignificant amount of compensation after acting with ill intent.

I'm obviously happy consumers managed to get something out of valid complaints for once, but in my mind it's not nearly enough.
BassInSpace
Profile Joined June 2011
Australia165 Posts
Last Edited: 2016-07-31 05:04:24
July 31 2016 04:59 GMT
#12372
@Cryo

Thanks for your help. I went into the BIOS to change the other settings you mentioned, and came across the BIOS update tool. I didn't even know about BIOS updates so I went ahead and updated it just to see how it would go, and it's working now. Also had to make sure the 2 sticks were in alternating slots. Thanks for your help! Wouldn't have come across this if I wasn't trying to fiddle with the timing settings.

While I'm here, another quick one. I'm going to clone my boot HDD over to a SSD. The HDD has been giving failure errors for awhile, with a reallocated sectors count reading of 559 (real value). If I clone this HDD over, there should be no problems right, given this is actually a physical problem on the HDD which can't be transferred over?
Cyro
Profile Blog Joined June 2011
United Kingdom20344 Posts
July 31 2016 16:42 GMT
#12373
Glad it's working!

For the HDD thing, it's fine to transfer data over. Cloning sometimes doesn't work very well but transferring data is fine; might be better to just reinstall OS if you're fine with that.

You can have a HDD with reallocated sectors that runs fine for many years (my 1TB has had 4015 for like 2-3 years) but they can also just stop working overnight at random. Storage drives in general do that sometimes, especially HDD's. A steadily increasing reallocated sectors count is more worrying than one that went up once or twice and then stayed stable
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
segers
Profile Joined May 2016
12 Posts
Last Edited: 2016-07-31 19:10:24
July 31 2016 18:19 GMT
#12374
My 16gb RAM memory from Kingston HyperX (2400 kit) won't run at 2400, works just fine at 2133 but when I try to make it run at 2400 my pc tries to boot, then just restarts and then gives me a menu to load the last working settings, another option and the last option is to enter bios and then I select the 2133 profile in the XMP choices and it boots up just fine. Personally I don't mind it's running at 2133 but on the other hand, I bought a 2400 kit, which is supposed to run just fine at 2400, so I feel like I've just spent money that I shouldn't have (in a sense).

Any ideas? Also changed the voltages etc.. to test it if it'd make any difference but no difference whatsoever unfortunately. Not an expert in voltages and whatnot so I read up on some threads on various websites where people had the same problem and applied the voltages that they were advised to use.

using a Gigabyte GA-Z97x-gaming 3 motherboard and an i7 4790k cpu.

First time I've actually encountered this (this isn't the first build I've done by myself) and I honestly can't find the solution (can't imagine the RAM really being faulty, else I think it wouldn't even run at 2133 or at all even.. And yes, I've updated my BIOS to the latest version which is supposed to correct/improve memory compatibility (though unfortunately it's not making any difference),
Cyro
Profile Blog Joined June 2011
United Kingdom20344 Posts
Last Edited: 2016-07-31 19:43:58
July 31 2016 19:41 GMT
#12375
On August 01 2016 03:19 segers wrote:
My 16gb RAM memory from Kingston HyperX (2400 kit) won't run at 2400, works just fine at 2133 but when I try to make it run at 2400 my pc tries to boot, then just restarts and then gives me a menu to load the last working settings, another option and the last option is to enter bios and then I select the 2133 profile in the XMP choices and it boots up just fine. Personally I don't mind it's running at 2133 but on the other hand, I bought a 2400 kit, which is supposed to run just fine at 2400, so I feel like I've just spent money that I shouldn't have (in a sense).

Any ideas? Also changed the voltages etc.. to test it if it'd make any difference but no difference whatsoever unfortunately. Not an expert in voltages and whatnot so I read up on some threads on various websites where people had the same problem and applied the voltages that they were advised to use.

using a Gigabyte GA-Z97x-gaming 3 motherboard and an i7 4790k cpu.

First time I've actually encountered this (this isn't the first build I've done by myself) and I honestly can't find the solution (can't imagine the RAM really being faulty, else I think it wouldn't even run at 2133 or at all even.. And yes, I've updated my BIOS to the latest version which is supposed to correct/improve memory compatibility (though unfortunately it's not making any difference),


There's a chance that you might have to manually set something on the CPU memory controller - this has to be stable at 2400mhz as well, even if the RAM sticks are 100% fine. The stock (and guaranteed) speed of the memory controller is around 1600mhz, so these RAM speeds are actually a pretty large overclock to it. 2400mhz is not usually an issue AFAIK, with many 4790k's able to reach the high 2000's to 3000 range via memory controller tweaks.

What's your RAM setup? If it's 2x8 then make sure it's in the correct slots (1 and 3, rather than 1 and 2 side by side). If it's 4x4 then that's harder on the memory controller.
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
segers
Profile Joined May 2016
12 Posts
July 31 2016 19:55 GMT
#12376
On August 01 2016 04:41 Cyro wrote:
Show nested quote +
On August 01 2016 03:19 segers wrote:
My 16gb RAM memory from Kingston HyperX (2400 kit) won't run at 2400, works just fine at 2133 but when I try to make it run at 2400 my pc tries to boot, then just restarts and then gives me a menu to load the last working settings, another option and the last option is to enter bios and then I select the 2133 profile in the XMP choices and it boots up just fine. Personally I don't mind it's running at 2133 but on the other hand, I bought a 2400 kit, which is supposed to run just fine at 2400, so I feel like I've just spent money that I shouldn't have (in a sense).

Any ideas? Also changed the voltages etc.. to test it if it'd make any difference but no difference whatsoever unfortunately. Not an expert in voltages and whatnot so I read up on some threads on various websites where people had the same problem and applied the voltages that they were advised to use.

using a Gigabyte GA-Z97x-gaming 3 motherboard and an i7 4790k cpu.

First time I've actually encountered this (this isn't the first build I've done by myself) and I honestly can't find the solution (can't imagine the RAM really being faulty, else I think it wouldn't even run at 2133 or at all even.. And yes, I've updated my BIOS to the latest version which is supposed to correct/improve memory compatibility (though unfortunately it's not making any difference),


There's a chance that you might have to manually set something on the CPU memory controller - this has to be stable at 2400mhz as well, even if the RAM sticks are 100% fine. The stock (and guaranteed) speed of the memory controller is around 1600mhz, so these RAM speeds are actually a pretty large overclock to it. 2400mhz is not usually an issue AFAIK, with many 4790k's able to reach the high 2000's to 3000 range via memory controller tweaks.

What's your RAM setup? If it's 2x8 then make sure it's in the correct slots (1 and 3, rather than 1 and 2 side by side). If it's 4x4 then that's harder on the memory controller.



I actually thought those XMP profiles did almost everything except the voltages if you're going at higher speeds, and I believe I've set them next to each other, so I guess I'll try and put them on 1 & 3 (2 bars of 8).
Cyro
Profile Blog Joined June 2011
United Kingdom20344 Posts
Last Edited: 2016-07-31 20:24:08
July 31 2016 20:24 GMT
#12377
They do lots of stuff but the CPU memory controller settings are a bit of a guess. Some use insufficient settings, others use too high (even almost dangerous) voltages
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
segers
Profile Joined May 2016
12 Posts
Last Edited: 2016-07-31 20:33:07
July 31 2016 20:32 GMT
#12378
Well I've put them on 1 & 3, up'd the voltages etc but still nothing, once I turn everything down to 2133 it works just fine.. awk well, 2133 is still very decent and I honestly can't be arsed to swap them, but I am thinking about pumping in another 16gb so meh.. not too sure what I should do, just go for the 16gb, the same I already have or just a whole new 32gb kit. I know performance wise it's not AMAZING so I could just go for a standard 1600mhz 32gb kit or any other speed, even 2133 as that seems to work just fine with these.

Won't be doing that upgrade soon though as when I'd do that I'll be going for a new gpu also.
Cyro
Profile Blog Joined June 2011
United Kingdom20344 Posts
July 31 2016 20:38 GMT
#12379
up'd the voltages etc but still nothing


The CPU memory controller voltages are different ones
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
segers
Profile Joined May 2016
12 Posts
July 31 2016 21:04 GMT
#12380
On August 01 2016 05:38 Cyro wrote:
Show nested quote +
up'd the voltages etc but still nothing


The CPU memory controller voltages are different ones


I know, it's the System Agent Voltage in the gigabyte bios, and I bumped it up notch by notch, went as far as +0.065V (there are people who only go up to like +0.025 and it works) but it still won't work, however 2133 works fine at default voltages.
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