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Sorry I did not see your post until now radurock, and that is too bad that they are not giving you proper customer service either. If it cheers you up, and if it proves Belial was wrong about my comments or neediness when it comes to support, I still have not actually gotten the right mouse from SteelSeries and they received my RMA in their warehouse 73 days ago. I paid for speedy shipping to get it there, and they can't even reply to my ticket so much as once every two weeks to explain why I still don't have the replacement mouse or a tracking number.
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After one month of waiting they ask for the tracking number because their warehouse is huge and they can't find a keyboard -.- . I too paid for 2 day express delivery which was 17pounds...that's 30% of what i paid on the keyboard....and i did that just to make sure it gets there fast and speeds up the process...seems i was wrong
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Well at least we learned something, choose the absolute cheapest shipping to get your product back to SteelSeries because they won't hurry up or even reply to your ticket much either way. They couldn't find a Dota mouse so they sent me a different one. They sold out of Dota mousepads so they told me to pick any mouse pad in the shop, two weeks later they sent me the two of...the wrong mouse pad. And no Dota mouse. It's been 74 days and I don't have my mouse back or a tracking number. The customer support and the warehouse both are not functioning properly as a business.
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This is a terribly boring thread with me mostly talking to myself but it wouldn't be fair to SteelSeries to not post an update, after about 3 months a package arrived from SteelSeries today containing the right product replacement along with some nice freebies. The problem seems to be with their third party warehouse not being in sync with the store and the support. This time Mike from SS mailed the package himself and everything got here in order and quickly. Thanks to Mike for handling the problem with concern.
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Mike from SS is a great guy! I can say I've bought a few gaming products from Razer and had alot of defect. I've been with steelseries for 5-6 years now and the only problem I had was with my siberia v1 headset that got replaced pretty quick ( +/- 1 week ). I find that the Steelseries support is amazing!
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Haha I got Mike S answering at the begining of the ticket but now i got Brendan. One month and one week since they got it and they still haven't sent it
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Lesson to learn here, don't ever buy steelseries products again. If only the big gaming brand would actually start making quality products... I love how they support eSport so much but I would prefer if they could put more $ into development and make products that are actually worth their prices.
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United Kingdom20301 Posts
I'd be happy with a precise mouse sensor being available in any of their products (moving the mouse 1 inch at 800dpi should always move the cursor 800 pixels as close to exactly as possible - not being off by up to ~5-8% based on how fast you make the movement) as long as their were no major faults with the product, or company, nothing like angle snapping either and being able to track at high movement speeds prefered but that's not really important for sc2 (cross screen at 800dpi is 2 inches, not the 10-20 you can make in fps that gives you more time to ramp up speeds)
That should be first priority, not LED's on the mice and cloud driver profiles IMO :D
It's kinda disgusting that the "good" mice have to be cherry picked out of a massive lineup of "gaming" mice with multiple minor and sometimes major flaws. many of them (deathadder etc) with reliability concerns too
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it's been more than double the amount of weeks they say it takes for a rma...never gonna buy fromthem again
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I got Brendan M for my ticket and he doesn't reply to anything. So I sent it a request to the BBB to see if that will do anything.
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after 2 months i received the replacement keyboard. the annoying thing is that sometimes i would get the normal mail notification of my ticket being replied to and sometimes not. In this case i didn't even know they answered to my ticket the past 2 times
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right click broke 6 mos after buying 
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steel series headset (siberia v2), the mic stopped working, 2 weeks since they received it no reply. Stay away from this company, they are terrible. When my razer mouse broke, I had a new mouse at my door in a week.
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Hello, sorry for the really irrelevant post, since I am still newly registered and cannot post my thread within the next three days, could I just post here and revive the thread for this simple question. Me and my friend have ordered 2 sensei[raw] mice during the black friday sale through our mutual friend, who has a house in the US(maybe at LA), he's told us that the mice hasn't yet arrived as of this moment, is it true due to the large number of orders during the sale(the shipping only cost $10).
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EPT
