EPTRequesting any recent experiences with SteelSeries - Page 2
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Infernal_dream
United States2359 Posts
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Oakenshield
United States347 Posts
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Belial88
United States5217 Posts
Every single Intel CPU is like this - 99% can do not just their rated 3.5 speed, but 4.4ghz. However there is a very tiny fraction of <1% that can't do 3.6ghz, and rather than sell the i5-3570 for $50 more, they sell it at a lower speed and have less returns (and they can only deal with a certain number of people like you who will just tarnish the company name over nothing). Even a certain fraction of them can't even do 3.5ghz. Intel chose 3.5ghz based on a risk/reward ratio on an expected percentage of returns and dissatisfied customers, a certain percentage who will always be nasty and implacable for no good reason and will slander the company for no good reason, like you. I would say on average, 1/8 computer components I buy is faulty in some manner and has to be RMA'd. Everything I buy, I buy from the best companies, yet I still have to RMA them - NZXT, Corsair, Gigabyte, Mushkin, Intel, AMD, Noctua, Coolermaster, Biostar, Ducky, Razer, Antec, Rosewill, and a few others. Most of them took a month, a few were very quick with just 3 weeks, a couple were 2 months. You will soon find you can't buy anything if you find this 'unacceptable'. They could very easily just say we don't do RMAs. Only one of those companies I would have complaints about, and it was partly not their fault because the mail got lost (which happens with about 1/20 of the packages I send or order, I sell a lot on ebay). To say I'm being childish for disagreeing with a company policy of not offering phone support and not checking online tickets regularly (let alone weekly) is a pretty silly claim. They closed the ticket without an apology and said the replacement was sent out, why no one could answer a question for two weeks I don't know. Both of you should work for SteelSeries though, and I do mean that as a compliment. While I do appreciate the replacement, it was the first time I've ever dealt with a company that took this long to reply about anything, even brief questions, so I'll say my concern was justified even if SteelSeries did the right thing in the end. There's nothing to apologize for, they accepted your RMA (which is an apology it itself) and decided to give you a brand new, free replacement. What do you need any more of an apology for, that IS an apology. Actions speak louder than words? What question do you need answered? You got your answer. You're just too childish to understand. If your emails are anything like these posts, they probably got annoyed with dealing with you and didn't want to risk saying you are a childish turkey jerky who is implacable. But email them again, why not. And are you sure there is no ticket number or RMA status page you can check? | ||
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Belial88
United States5217 Posts
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Oakenshield
United States347 Posts
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rezzan
Sweden329 Posts
ALSO. my worst experience with PC EQ, Bought a gfx card for 200 $,to my first ever computer, and the GPU didnt work. I told the company about it ( i was a kid back then) and they really didnt care. after 2 weeks, my dad took my place, and talked to them,.still nothing, another 2 weeks went by, and my gpu still hasnt been changed. after alot of bullshit, they decided to " buyback" my already broken GPU that i bought from them.. and i got abou 125 $ back. it took them 1 month and 2 weeks until i got some money back and eventually bought a even better GPU. | ||
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Belial88
United States5217 Posts
Send another email with a bit more pop, and get progressively nastier, until you actually post that negative review on a site like newegg where thousands can see it, until they respond. You sent what, one or two emails, and instead of trying to contact them again, you post on here to complain about... nothing? You don't care about solving the problem that doesn't exist, you want to create a problem and go pitchforks. Take for example, my recent experience with a certain company. 2 months later, my rebate had still not come in, so I emailed them. No response. I sent an email to a different department, and called and left a message. No response. Then I sent another email, saying I was a long time customer who had bought multiple products from them, and was dissapointed, and I got a reply. The rebate was simply lost in the mail, as is very common with USPS, no problem, a phone call and they asked for a pic of my receipt. I did that, but did not get any response for 3 weeks. I emailed in reply to the email I got, asking for a status update. No response, so I sent a rather curt email threatening a negative newegg review. I got a response in 5 minutes, they looked up my status and said it was processing in a long line. That was all I wanted to know, and I got my rebate about 4 weeks later. No one had to be called a crappy company. They are an awesome company, and they have insanely low prices (If I said what category the product was, everyone would know who I'm talking about) and quality products. They did everything just like everyone else does, although they are a bit on the slow side, it was still good customer service. I didn't have to ask for an apology, they obviously were sorry, and there was no need to get upset about anything, they did everything well and just like everyone else does, and I never worried my rebate would be rejected... because it was already accepted. These are not responses to you, these are responses for the thousands of people who are reading this conversation. ARE YOU NOT ENTERTAINED INTERNET? edit: really though, the problem is you, not SS. Your RMA was accepted, RMA's don't get rejected after they are accepted unless the warehouse guy sees something obviously wrong like coke all over the mouse. Your free replacement mouse has long ago been authorized, now wait the ~month on average it takes for it to come back. Chill the fuck out. User was banned for this post. | ||
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Ropid
Germany3557 Posts
On April 25 2013 04:26 Oakenshield wrote: I bought the Dota 2 bundle some months ago [...] Sorry to ask something a little off topic, but shouldn't this be a job for the shop it was bought at instead of RMA with the manufacturer? The shop should replace the mouse immediately. The shop can do this as it can then go into the manufacturer's RMA process with the defective product and will not have a loss. Does this work differently in the US? How many months does a shop usually support the customer with an immediate replacement for a defective product? | ||
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skyR
Canada13817 Posts
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Oakenshield
United States347 Posts
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Cyro
United Kingdom20301 Posts
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Womwomwom
5930 Posts
I mean, the whole thing regarding Oakenshield's RMA was resolved: he got slow and ineffective communication, most people suggest that its normal, he got a replacement, he's not happy with the process, and we can just leave it like that. He had completely valid complaints with a valid thread premise. If Belial wants to tell him that "these are small companies, slow and horrible communication is normal but you'll get a replacement in the near future", he should just say it like that. There a reason why I want him to post more concisely: On April 30 2013 19:56 Womwomwom wrote: I don't even care if you get into pissing matches so long as there's some sensibility in it. But I have a problem with your need to post word spaghettis no matter how small the problem or question is. The amount of shit you post just encourages people to pick apart your posts because of your attitude and the amount of random trivia you put in your posts. Its also intimidating because: - (1) some people are going to listen to you no matter how insane some of the things you might post because you're filling your posts with nice buzzwords. - (2) people know responding to your posts is only going to have you type another 1,000 word essay so its hardly worth the effort trying to respond to you. - (3) some people might not even try reading your posts because they're way too long. The guy asked how much he could overclock with a half decent heatsink and you responded to his question and build with a one thousand one hundred and twenty eight word reply. Instead we get Oakenshield and Belial talking completely different things and flaming each other. I really have no problems with detailed posts. I have problems with someone who refuses to change his posting attitude even when asked to do so. This isn't new, he's been banned and warned for being unable to type concisely and almost flamebaiting people. | ||
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Cyro
United Kingdom20301 Posts
http://www.teamliquid.net/forum/viewmessage.php?topic_id=137554¤tpage=1479 | ||
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Oakenshield
United States347 Posts
![[image loading]](http://s21.postimg.org/o1ez4gi0n/image.jpg) ![[image loading]](http://s18.postimg.org/xc9c3w66h/kana.jpg) | ||
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Cyro
United Kingdom20301 Posts
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Oakenshield
United States347 Posts
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Oakenshield
United States347 Posts
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Oakenshield
United States347 Posts
One employee failed to address the mousepad thing again but made sure to mention that I won't be getting another in game item code, despite me never asking about it and not caring about a piece of cardboard. In summary they treat every customer with a problem as though they were their worst, most thieving customer of the past. In reality I've bought two Siberia's and one bundle and can't get them to treat me like a customer. | ||
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Oakenshield
United States347 Posts
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radurock
United Kingdom106 Posts
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