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SteelSeries Kinzu Problem

Forum Index > Tech Support
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SENKi
Profile Joined March 2011
Poland52 Posts
April 26 2011 19:36 GMT
#1
Yo, i just get new ss kinzu and i have huge problem!

First day, everything ok, mouse is great, 100% ok no bad stuff etc...
Second day, and mouse is fuc*** up. Instead of single left button click, i get double click, so i wrote to steelseries to send me new one.

Ok i get new mouse, everything is ok. Next day, same situation as before, a lot of duble clicks, its not all the time but IT HAPPEN and its really annoying.

Now my problem is:
What could happened?
Is it my PC or Mouse issue?
I tried to change usb mouse connection but it failed, also i tried to plug it in my laptop and it failed too. Also i tried to reinstall drivers, old ones, new ones and stuff but it FAILED. So im not sure if i should get $$, get new mouse, do sth with my PC, im without any ideas. HELP ME PLEASE.
congrats on lpaying protoss
kajba
Profile Joined November 2010
Sweden16 Posts
April 26 2011 20:03 GMT
#2
Its a mouse issue. I think i had 6-7 SS ikaris opticals and 7-8 Xais and all of them had some kind of problem. I believe most of them was due to the button was worn out even i got to use them and double clicking. I know 3 person who got this mouse and have double clicking problem when single clickling. Just get in contact with SS and look for an exchange. Its a known issue.
nemahsys
Profile Joined April 2010
Canada457 Posts
April 26 2011 20:51 GMT
#3
have you checked your mouse settings in windows and made sure that the double click speed hasnt been changed?

control panel --> mouse ---> buttons ---> double click speed (should be somewhere in the middle)
DJ Wheat, if you read this, plz get Lo3 back on itunes stat!
YarNhoj
Profile Joined November 2010
United States69 Posts
April 26 2011 20:57 GMT
#4
I run linux and have had this problem with multiple mice. It could very well be a mouse problem but seeing as I've gone days without it happening or it happen every two seconds I have to think it is more computer related. I haven't had the problem happen with my SS Kinzu yet but I'm just waiting for it to happen because it inevitably will. SS is really good about customer service and will basically keep sending you new mice as long as you need.
"Wait...wait...don't start another game yet...I need a beer"
SENKi
Profile Joined March 2011
Poland52 Posts
April 26 2011 21:00 GMT
#5
Or should i maybe get $$ and get r/a/z/e/r abyss ?
congrats on lpaying protoss
YarNhoj
Profile Joined November 2010
United States69 Posts
April 26 2011 21:02 GMT
#6
The razer is a great mouse but I think you will find this problem can eventually happen to all mice. Find someone with a razer so you can see if you like the feel that much better than the Kinzu.
"Wait...wait...don't start another game yet...I need a beer"
ppgButtercup
Profile Joined July 2009
United States159 Posts
April 26 2011 21:03 GMT
#7
Set your report rate to 125Hz.

This is a known issue and will hopefully be fixed in a future update to the software.
If at first you do not succeed, burn everything and pretend it never happened.
SENKi
Profile Joined March 2011
Poland52 Posts
April 27 2011 04:48 GMT
#8
I had razer krait before cuz of sc:bw, and it worked well so im pretty sure that other razer mices gonna be ok.

That 125Hz failed ;<
congrats on lpaying protoss
sinani206
Profile Blog Joined November 2010
United States1959 Posts
April 27 2011 04:57 GMT
#9
Razer DeathAdder Respawn has none of these issues.
literally everything is wifom just shut the fuck up
heishe
Profile Blog Joined June 2009
Germany2284 Posts
April 27 2011 04:57 GMT
#10
On April 27 2011 13:48 SENKi wrote:
I had razer krait before cuz of sc:bw, and it worked well so im pretty sure that other razer mices gonna be ok.

That 125Hz failed ;<


That's weird. I've had the same problem too and it helped me and everybody on google. Are you sure you checked "OK" instead of "Cancel" when you closed the driver menu? If you are, maybe try restarting your PC or reconnecting your mouse. That's pretty odd.
If you value your soul, never look into the eye of a horse. Your soul will forever be lost in the void of the horse.
SENKi
Profile Joined March 2011
Poland52 Posts
April 27 2011 05:14 GMT
#11
Hmm i did it again and it seems like its working! I'll made some more "TESTS" after my school so i can tell if its ok or if its still playing tricks on me.
Well if thats gonna work ill be so happy and thanks for u guys.
congrats on lpaying protoss
Mottz
Profile Joined September 2010
Portugal101 Posts
April 27 2011 10:25 GMT
#12
I had the same issue with my Copperhead, and i made a web search and got to a page that had a registry to stop doubleclicking when it was not intended, but i cant find it.

If anyone that knows about that registry could post here.
Mottz
Profile Joined September 2010
Portugal101 Posts
April 27 2011 10:32 GMT
#13
Found it.

Open Run and type Regedit, then go to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced

Right Click on the right window and "New -> String Value", Value Name: UseDoubleClickTimer

Right Click on UseDoubleClickTimer, Modify and change the value to "1"

Sources:
http://www.myblogmix.com/budu/fixed-razer-copperhead-double-click-problem
http://www.pctools.com/guides/registry/detail/965/
SENKi
Profile Joined March 2011
Poland52 Posts
April 27 2011 13:46 GMT
#14
Ur the best guys, thanks so much!
congrats on lpaying protoss
ZeRoX5
Profile Joined April 2011
Serbia35 Posts
September 19 2011 18:29 GMT
#15
Hi, i also got Kinzu and didnt wanted to make another thread with same problem. I did all from Mottz's post and it's still same problem. Do someone know what to do futher? I'm on verge to crash it to the wall.
Maust
Profile Joined October 2011
Brazil3 Posts
October 27 2011 14:31 GMT
#16
I did what Mottz said. Lets see what happen and a feed back soon.

I had a Kinzu too and the problem started 2 months later I bought it.
Do or do not there is no try
Dr_Jones
Profile Joined March 2011
Norway252 Posts
Last Edited: 2011-10-27 22:36:16
October 27 2011 22:21 GMT
#17
Have had this problem since I first bought the mouse 3 weeks ago, and it actually drives me insane when I game.

However, tried to do all of the above things, so will attempt a few games in SC2 to see if it helps, and provide feedback here as soon as I feel I have reached a conclusion!:D

Edit: it worked :D
wubwubwubwubwubwubwubwubwubwubwubwub I love me some dubstep wubwubwubwubwubwubwubwubwubwubwubwub
Lucylawless
Profile Joined April 2011
27 Posts
October 27 2011 22:33 GMT
#18
Hey I did some research on the internet and I found an application which actually fixes this problem. I can not find the link, but if anyone is interested just PM me .
renaissanceMAN
Profile Joined March 2011
United States1840 Posts
October 27 2011 22:34 GMT
#19
I'm not sure about applications that fix this problem, I know I had a kinzu and it had issues, so I RM'd it to steelserie and bought a xai instead
On August 15 2013 03:43 Waxangel wrote: no amount of money can replace the enjoyment of being mean to people on the internet
TheSwamp
Profile Joined November 2010
United States1497 Posts
October 27 2011 22:55 GMT
#20
Just open a ticket on their site and you can get a new one for free.
MLG: How is your Protoss? Idra: I make Blink Stalkers, so really, really good.
Maust
Profile Joined October 2011
Brazil3 Posts
October 28 2011 12:27 GMT
#21
The only think I did to solve the problem was set mouse Report Rate to 120Hz or 500Hz. In 1000Hz the double clicking s*** still the same.
Do or do not there is no try
Maust
Profile Joined October 2011
Brazil3 Posts
October 28 2011 12:29 GMT
#22
On October 28 2011 07:55 TheSwamp wrote:
Just open a ticket on their site and you can get a new one for free.


Is easy open a ticket in an american company when you live in US
Do or do not there is no try
MysticaL
Profile Joined December 2003
Canada118 Posts
Last Edited: 2011-12-19 04:15:03
December 19 2011 04:13 GMT
#23
hey,

If anyone still has this problem, go to their official website:
http://steelseries.com/support/downloads

Download the 8MB software that comes for the mouse. Run the program, and change the Report Rate to 125Hz. It's been said before by one of the top posters, but "how" to do it wasn't mentioned.

This fixed my double click problem using the KINZU steelseries mouse
The KY
Profile Blog Joined October 2010
United Kingdom6252 Posts
January 04 2012 19:33 GMT
#24
On December 19 2011 13:13 MysticaL wrote:
hey,

If anyone still has this problem, go to their official website:
http://steelseries.com/support/downloads

Download the 8MB software that comes for the mouse. Run the program, and change the Report Rate to 125Hz. It's been said before by one of the top posters, but "how" to do it wasn't mentioned.

This fixed my double click problem using the KINZU steelseries mouse


Brilliant, cheers.

I was getting eeever so slightly tired of accidentally selecting all my scvs...
Zorkmid
Profile Joined November 2008
4410 Posts
March 03 2012 18:16 GMT
#25
On December 19 2011 13:13 MysticaL wrote:
hey,

If anyone still has this problem, go to their official website:
http://steelseries.com/support/downloads

Download the 8MB software that comes for the mouse. Run the program, and change the Report Rate to 125Hz. It's been said before by one of the top posters, but "how" to do it wasn't mentioned.

This fixed my double click problem using the KINZU steelseries mouse


So I just did this.....and now the sensitivity is COMPLETELY fucked. Disabling the mouse acceleration doesn't seem to do a damned thing.

Any tips for configuring this mouse that eliminates the acceleration?
ke3ph
Profile Joined October 2011
United Kingdom4 Posts
March 30 2012 11:59 GMT
#26
I just had the same problem but changing to 125Hz seems to have fixed it. Thanks very much :D
synd
Profile Joined July 2011
Bulgaria586 Posts
Last Edited: 2012-03-30 12:23:17
March 30 2012 12:22 GMT
#27
I have a SS Kinzu since at least 1year and a half, and I can say that I didn't have any problems at all.
I played a lot of CS1.6 and SC2 during that time.
I use the latest firmware and yeah, I used 500hz.

Imo it's a problem in your PC instead of the mouse
Deleted User 135096
Profile Blog Joined December 2010
3624 Posts
March 30 2012 13:48 GMT
#28
Unfortunately you can't disable or remove the acceleration problems on the V1 Kinzu, they are part of the sensor. This mouse is just awful unfortunately (very low malfunction speed, positive acceleration problems, lots of angle snapping (not necessarily bad)), and is even worse as it's in a size that many people want.

The V2 is somewhat improved, but still has a really low malfunction rate and is still very lacking compared to everything else on the market. :/
Administrator
TheToast
Profile Blog Joined August 2010
United States4808 Posts
March 30 2012 13:51 GMT
#29
On March 04 2012 03:16 Zorkmid wrote:
Show nested quote +
On December 19 2011 13:13 MysticaL wrote:
hey,

If anyone still has this problem, go to their official website:
http://steelseries.com/support/downloads

Download the 8MB software that comes for the mouse. Run the program, and change the Report Rate to 125Hz. It's been said before by one of the top posters, but "how" to do it wasn't mentioned.

This fixed my double click problem using the KINZU steelseries mouse


So I just did this.....and now the sensitivity is COMPLETELY fucked. Disabling the mouse acceleration doesn't seem to do a damned thing.

Any tips for configuring this mouse that eliminates the acceleration?


Acceleration is built into the firmware, I believe.

The reason why your sensitivity is "fucked" is because you drastically lowered the report rate. At 500hz, Windows is sampling data from the mouse 500 times a second, at 125hz this will only be happening 125 times a second (once every 8ms). Basically it's going to reduce your ability for fine motor control over the mouse, would be much more noticable at higher DPI/CPI settings.

I'm getting to a point where I would never reccomend anyone buying SS mice, Zowie has similar designs and shapes without all the problems SS seems to be having. I'm sure there are people who are happy with their SS mice, but I've been reading more complaints from SS owners than just about any other mice.
I like the way the walls go out. Gives you an open feeling. Firefly's a good design. People don't appreciate the substance of things. Objects in space. People miss out on what's solid.
Zorkmid
Profile Joined November 2008
4410 Posts
Last Edited: 2012-03-30 15:24:07
March 30 2012 15:23 GMT
#30
On March 30 2012 22:51 TheToast wrote:
Show nested quote +
On March 04 2012 03:16 Zorkmid wrote:
On December 19 2011 13:13 MysticaL wrote:
hey,

If anyone still has this problem, go to their official website:
http://steelseries.com/support/downloads

Download the 8MB software that comes for the mouse. Run the program, and change the Report Rate to 125Hz. It's been said before by one of the top posters, but "how" to do it wasn't mentioned.

This fixed my double click problem using the KINZU steelseries mouse


So I just did this.....and now the sensitivity is COMPLETELY fucked. Disabling the mouse acceleration doesn't seem to do a damned thing.

Any tips for configuring this mouse that eliminates the acceleration?


Acceleration is built into the firmware, I believe.

The reason why your sensitivity is "fucked" is because you drastically lowered the report rate. At 500hz, Windows is sampling data from the mouse 500 times a second, at 125hz this will only be happening 125 times a second (once every 8ms). Basically it's going to reduce your ability for fine motor control over the mouse, would be much more noticable at higher DPI/CPI settings.

I'm getting to a point where I would never reccomend anyone buying SS mice, Zowie has similar designs and shapes without all the problems SS seems to be having. I'm sure there are people who are happy with their SS mice, but I've been reading more complaints from SS owners than just about any other mice.


Does the report rate also affect clicking? Was this the cause of my problem? It seems to be fixed now, but I can't remember what I did.
TheToast
Profile Blog Joined August 2010
United States4808 Posts
March 30 2012 15:47 GMT
#31
In theory it could. I guess it all depends on how the firmware samples and reports button clicks. But either way the mouse has to take the button click information and store it in it's buffer until Windows samples the device. So in theory, I guess reducing the rate at which Windows samples the mouse could potentially elimiate double clicks?

Either way reducing the USB reporting rate is drastically reducing the functionality of the device, for the effect it has on the device's sensitivity and repsonsiveness. Granted the Kinzu is cheap, but that's taking away about 50% of what you are paying for. Kind of rediculous that SS hasn't fixed the issue.
I like the way the walls go out. Gives you an open feeling. Firefly's a good design. People don't appreciate the substance of things. Objects in space. People miss out on what's solid.
Ganeee
Profile Joined September 2012
1 Post
Last Edited: 2012-09-07 17:44:04
September 07 2012 17:43 GMT
#32
HELLO GUYS

I BOUGHT KINZU 2DAYS AGO ... ON 1ST DAYITS WORKING GOOD .. BUT TODAY IT IS WORKING SLOWLY...


WHAT IS THE PROBLEM ??
EdenPLusDucky
Profile Blog Joined July 2011
571 Posts
September 07 2012 18:00 GMT
#33
Try a different mousepad, if it has problems on different surfaces then either your dpi settings were reset or the sensor is damaged and you should replace it.
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