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On January 30 2016 10:31 Mightygear wrote:
Online Systems
It’s encouraging to see that the community is eager for new content and features. However, we recognize that there is a temptation once we’ve talked about something new to want to see it in the game quickly. The reality is that feature and content development often takes more time than even we expect internally – and as a result, we ask for your patience and temperance in your responses each week.
!
I'm sure this is in regards to the proposed ladder changes the community has been waiting for awhile to see. This part bothers me because they have specifically talked about implementing the changes and then suddenly it gets pushed back.
I believe late November/early December Blizzard talked about pushing the ladder changes before the dev team left for Christmas break. Then they came out with a post saying it's not ready and they will try to push it out towards to end of January. Now all of the sudden, the changes are being pushed back again until the second half of the year without any explanation. It is frustrating for me and I'm sure plenty of others in the community when they are expecting an important feature to get implemented and given a timeframe for when it will be implemented, then it gets pushed back continously at the last moment.
I would suggest to Blizzard to not give any time frames at all unless they are 100% sure that they will release a feature (ladder changes) on time.
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On January 30 2016 14:02 Masada714 wrote:Show nested quote +On January 30 2016 10:31 Mightygear wrote:
Online Systems
It’s encouraging to see that the community is eager for new content and features. However, we recognize that there is a temptation once we’ve talked about something new to want to see it in the game quickly. The reality is that feature and content development often takes more time than even we expect internally – and as a result, we ask for your patience and temperance in your responses each week.
! I'm sure this is in regards to the proposed ladder changes the community has been waiting for awhile to see. This part bothers me because they have specifically talked about implementing the changes and then suddenly it gets pushed back. I believe late November/early December Blizzard talked about pushing the ladder changes before the dev team left for Christmas break. Then they came out with a post saying it's not ready and they will try to push it out towards to end of January. Now all of the sudden, the changes are being pushed back again until the second half of the year without any explanation. It is frustrating for me and I'm sure plenty of others in the community when they are expecting an important feature to get implemented and given a timeframe for when it will be implemented, then it gets pushed back continously at the last moment. I would suggest to Blizzard to not give any time frames at all unless they are 100% sure that they will release a feature (ladder changes) on time.
They don't usually. Where do you think Soon™ comes from?
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On January 30 2016 12:18 ErectedZenith wrote:Show nested quote +On January 30 2016 12:16 ShambhalaWar wrote:
I would be "demotivated" as well reading all this crap and abuse the community dishes out. I've taken part in it, sadly, and I have taken a step back.
One of these days, blizzard will pull all support from the game then what will peoples' faces look like as they stare at themselves?
Then maybe the community can reflect on why they've been so horrible to the developers over the years (and each other for that matter). Maybe they should pull all support from the game and give refunds.
Tantrum time D':
Am I right?
Did widdle baby not wiky his game? Did widdle baby get taken four a spin and want dem monies back? Is him not happy wif de game because it isn't exactwy how we wikes it? Is baby's milk too warm?
User was temp banned for this post.
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There have been some aspersions cast in various threads, alleging that our team is small, that our team is allocated to other projects, or that we delivered an incomplete product. None of these have merit, and frankly this kind of commentary is demotivating to the team. The entire development team from Legacy of the Void is continuing to work hard on StarCraft II – we believe we delivered a compelling scope in Legacy of the Void, and we are excited to have the opportunity to add even more content and features in the months ahead.
Although we were disappointed to see so many unconstructive comments this week, we did appreciate that some constructive feedback is still occurring. Given the passion we see exhibited on both sides of the fence, we believe that the future holds great potential. Whether you are a supporter or a critic of our approach, we are grateful to you all for playing and watching StarCraft II!
David Kim needs to thicken his skin up. I get flamed, everyday, on multiple forums. And I don't care at all. I go into work and plenty of people disagree with my decisions. That doesn't matter to me either. So if a bunch of people like me on an internet forum can demotivate him, then he has reached his peak with his current mindset. It is time to grow up, David Kim. Make the game great, don't care what other people think.
The fact he even said that is just shocking and clear evidence he shouldn't (like most people who manage) manage anything. The SC2 design team should have goals in mind and a direction that can't be changed by negative, or positive feedback. Because they should own this, and know what is best for SC2 and make a game worth playing. People who need their ego stroked are easily manipulated and shouldn't manage.
People like me who criticize him relentlessly love SC2 more than most, because the other people have left and moved on to other games. He wants us to be nice, then he treats the community with utter disdain, not with words, but actions that speak much louder.
And definitely don't ask people to be nice Mr. Kim, make them nice by creating the game we all want. I'm not always "mean," I have only nice things to say about the League of Legends design team.
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![[image loading]](http://i.imgur.com/rXns1BE.png)
Fixed!
Aggressive Zerg play can still be really strong and they can even take the middle golds, they gain power tremendously in the mid game, but if they play defensively early they will suffer a great deal.
The gold bases in the middle have almost no meaning as of now and the options for the Zerg player and even in just standard play, is simply too much.
Lerilak Crests gets somewhat crazy in the lategame, which it gets to very early so in that sense it is fun.
Other than that I think these open maps cannot work with the current iteration of the Ravager. If Corrosive Bile didn't damage buildings we can have more crazy maps that would normally be really imbalanced in Zergs favour, but as of now there's just no reason to not veto it. This just further increases the Zergs chances if they were to meet, since the Zerg have experience on the map already and the other player doesn't.
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On January 30 2016 13:30 ZigguratOfUr wrote:Show nested quote +On January 30 2016 13:25 Kurbz wrote:On January 30 2016 11:35 Cascade wrote:On January 30 2016 10:31 Dayvie wrote:
There have been some aspersions cast in various threads, alleging that our team is small, that our team is allocated to other projects, or that we delivered an incomplete product. None of these have merit, and frankly this kind of commentary is demotivating to the team. The entire development team from Legacy of the Void is continuing to work hard on StarCraft II – we believe we delivered a compelling scope in Legacy of the Void, and we are excited to have the opportunity to add even more content and features in the months ahead.
Although we were disappointed to see so many unconstructive comments this week, we did appreciate that some constructive feedback is still occurring. Given the passion we see exhibited on both sides of the fence, we believe that the future holds great potential. Whether you are a supporter or a critic of our approach, we are grateful to you all for playing and watching StarCraft II! Hmm, I don't this is the right approach to handling the online community. To put it simply, haters gonna hate. The people that post the most are people that are angry for one or other reason, not the people that enjoy the game (they'll be in the game , playing). And the people that post are often people that say things without thinking, rather than people that carefully think through all sides of a problem before posting (those will probably not post at all, seeing that their complaints often don't really make sense). And it is important to not let that fact get to the developers, justified hate or not. So if the dev team is getting taken down by the tone, maybe better to put a layer in between. Have community managers that scoop up and forward the constructive ideas to the developers, together with any widespread systematic complains of a specific aspect of the game. Discourage (sensitive) developers to read the forums. Celebrate that one time when only 70% of the comments sling feces at you, that means that you've done great job! Take the team out for a drink! If you've watched tasteosis banter (you know, when they should be casting the game), they often make fun of how forum posters or twitch chat will pull out the harshest and rudest comments for the slightest misstep, or even possible misinterpretation. I think maybe the dev team could do with some of that approach. Seeing the forums as a kind of 4-chan brewing pit of poisonous crap, with the occasional unpolished gem floating to the top. After all, the hating forum posters don't only find blizzard to be mentally challenged, they hold most of the other forum posters in the same regard. In general, these posters find all the other posters (that don't agree with their every single idea) to be Royal Morons. So from Blizzards point of view it may look like a unified front against the dev team, but it is in fact more like a horde of hedgehogs of hate, everyone pointing spikes in all directions, including the other hedgehogs of hate. Everyone agrees that what blizzard is doing is horrible and bad and retarded, but they say the same thing of most of the other posters suggestions. The forums just hate on anything in sight, because it's easy, and because vocal minority. A better approach would be to not try to suppress the haters (gl with that... can you hold back the tide as well when you are done with that?), but rather encourage the good posts. In these feedbacks, if you occasionally refer to a specific poster, or specific posts that affected your discussion at any point (even if it didn't actually change anything at the end of the day), throw out a shout-out, or maybe even link to the post. It'll make everyone want to be the person cited, and will at least increase motivation for good feedback, if not suppress recreational hating. Consumers will vote with their feet, feedback on community forums are a good indication of the general vibe of the community. If you do not have a good response to community concerns not only will you lose conumers, by word of mouth you will also lose potential consumers. Yes some will just be playing, but more will just stop playing without having said a thing. There seems to be a general view in video games that people complaining are whiners and do not represent the majority of people thus ignoring the criticism will have no real impact. This is just plain wrong. Here are some cool business facts. + Show Spoiler +
1. Price is not the main reason for customer churn, it is actually due to the overall poor quality of customer service – Accenture global customer satisfaction report 2008.
2. A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related – Bain & Company.
3. The probability of selling to an existing customer is 60 – 70%. The probability of selling to a new prospect is 5-20% – Marketing Metrics.
4. For every customer complaint there are 26 other unhappy customers who have remained silent –Lee Resource.
5. A 2% increase in customer retention has the same effect as decreasing costs by 10% – Leading on the Edge of Chaos, Emmet Murphy & Mark Murphy.
6. 96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back – 1Financial Training services.
7. A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. – White House Office of Consumer Affairs.
8. Happy customers who get their issue resolved tell about 4-6 people about their experience. – White House Office of Consumer Affair.
9. 70% of buying experiences are based on how the customer feels they are being treated – McKinsey.
10. 55% of customers would pay extra to guarantee a better service – Defaqto research.
11. Customers who rate you 5 on a scale from 1 to 5 are six times more likely to buy from you again, compared to ‘only’ giving you a score of 4.8. – TeleFaction data research.
12. It takes 12 positive experiences to make up for one unresolved negative experience – “Understanding Customers” by Ruby Newell-Legner.
13. A 5% reduction in the customer defection rate can increase profits by 5 – 95% – Bain & Company.
14. It costs 6–7 times more to acquire a new customer than retain an existing one – Bain & Company.
15. eCommerce spending for new customers is on average $24.50, compared to $52.50 for repeat customers – McKinsey.
And how are these business facts that you've copy-pasted off another website at all relevant to the issue at hand?
Considering the topic is on community complaints and a number of people have stated that they are unhappy with how long it takes Blizzard to address said complaints if at all, then these facts also might be a good indicator as to why the player-base keeps shrinking. For every customer complaint there are 26 other unhappy customers who have remained silent –Lee Resource. That is a pretty valid concern if you do the math on how many complaints on sc2 have been posted over the last 5 years.
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On January 30 2016 14:16 ShambhalaWar wrote:Show nested quote +On January 30 2016 12:18 ErectedZenith wrote:On January 30 2016 12:16 ShambhalaWar wrote:
I would be "demotivated" as well reading all this crap and abuse the community dishes out. I've taken part in it, sadly, and I have taken a step back.
One of these days, blizzard will pull all support from the game then what will peoples' faces look like as they stare at themselves?
Then maybe the community can reflect on why they've been so horrible to the developers over the years (and each other for that matter). Maybe they should pull all support from the game and give refunds. Tantrum time D': Am I right? Did widdle baby not wiky his game? Did widdle baby get taken four a spin and want dem monies back? Is him not happy wif de game because it isn't exactwy how we wikes it? Is baby's milk too warm?
What's the matter with you?
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On January 30 2016 14:39 Deathstar wrote:Show nested quote +On January 30 2016 14:16 ShambhalaWar wrote:On January 30 2016 12:18 ErectedZenith wrote:On January 30 2016 12:16 ShambhalaWar wrote:
I would be "demotivated" as well reading all this crap and abuse the community dishes out. I've taken part in it, sadly, and I have taken a step back.
One of these days, blizzard will pull all support from the game then what will peoples' faces look like as they stare at themselves?
Then maybe the community can reflect on why they've been so horrible to the developers over the years (and each other for that matter). Maybe they should pull all support from the game and give refunds. Tantrum time D': Am I right? Did widdle baby not wiky his game? Did widdle baby get taken four a spin and want dem monies back? Is him not happy wif de game because it isn't exactwy how we wikes it? Is baby's milk too warm? What's the matter with you?
Yeah, don't you know that today we don't hold people accountable for their actions and that whining is encouraged? If you feel insulted by people on the internet, it should demotivate you to do your job because criticism is hard to take.
Now, give David Kim his participation trophy and let's all give him a round of applause because everyone is special!
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To be fair, it is awesome that they are adding features or trying to improve the ladder. The game is indeed complete and everything they add is a bonus, however long it takes.
My personal gripe is the multiplayer which I don't enjoy very much as everything I didn't like about SC2 has been enforced. Which I guess could be said to be my personal problem. But then the conclusion is to leave starcraft and this community which has been a big part of my life in the past 5 years. 
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On January 30 2016 14:38 Kurbz wrote:Show nested quote +On January 30 2016 13:30 ZigguratOfUr wrote:On January 30 2016 13:25 Kurbz wrote:On January 30 2016 11:35 Cascade wrote:On January 30 2016 10:31 Dayvie wrote:
There have been some aspersions cast in various threads, alleging that our team is small, that our team is allocated to other projects, or that we delivered an incomplete product. None of these have merit, and frankly this kind of commentary is demotivating to the team. The entire development team from Legacy of the Void is continuing to work hard on StarCraft II – we believe we delivered a compelling scope in Legacy of the Void, and we are excited to have the opportunity to add even more content and features in the months ahead.
Although we were disappointed to see so many unconstructive comments this week, we did appreciate that some constructive feedback is still occurring. Given the passion we see exhibited on both sides of the fence, we believe that the future holds great potential. Whether you are a supporter or a critic of our approach, we are grateful to you all for playing and watching StarCraft II! Hmm, I don't this is the right approach to handling the online community. To put it simply, haters gonna hate. The people that post the most are people that are angry for one or other reason, not the people that enjoy the game (they'll be in the game , playing). And the people that post are often people that say things without thinking, rather than people that carefully think through all sides of a problem before posting (those will probably not post at all, seeing that their complaints often don't really make sense). And it is important to not let that fact get to the developers, justified hate or not. So if the dev team is getting taken down by the tone, maybe better to put a layer in between. Have community managers that scoop up and forward the constructive ideas to the developers, together with any widespread systematic complains of a specific aspect of the game. Discourage (sensitive) developers to read the forums. Celebrate that one time when only 70% of the comments sling feces at you, that means that you've done great job! Take the team out for a drink! If you've watched tasteosis banter (you know, when they should be casting the game), they often make fun of how forum posters or twitch chat will pull out the harshest and rudest comments for the slightest misstep, or even possible misinterpretation. I think maybe the dev team could do with some of that approach. Seeing the forums as a kind of 4-chan brewing pit of poisonous crap, with the occasional unpolished gem floating to the top. After all, the hating forum posters don't only find blizzard to be mentally challenged, they hold most of the other forum posters in the same regard. In general, these posters find all the other posters (that don't agree with their every single idea) to be Royal Morons. So from Blizzards point of view it may look like a unified front against the dev team, but it is in fact more like a horde of hedgehogs of hate, everyone pointing spikes in all directions, including the other hedgehogs of hate. Everyone agrees that what blizzard is doing is horrible and bad and retarded, but they say the same thing of most of the other posters suggestions. The forums just hate on anything in sight, because it's easy, and because vocal minority. A better approach would be to not try to suppress the haters (gl with that... can you hold back the tide as well when you are done with that?), but rather encourage the good posts. In these feedbacks, if you occasionally refer to a specific poster, or specific posts that affected your discussion at any point (even if it didn't actually change anything at the end of the day), throw out a shout-out, or maybe even link to the post. It'll make everyone want to be the person cited, and will at least increase motivation for good feedback, if not suppress recreational hating. Consumers will vote with their feet, feedback on community forums are a good indication of the general vibe of the community. If you do not have a good response to community concerns not only will you lose conumers, by word of mouth you will also lose potential consumers. Yes some will just be playing, but more will just stop playing without having said a thing. There seems to be a general view in video games that people complaining are whiners and do not represent the majority of people thus ignoring the criticism will have no real impact. This is just plain wrong. Here are some cool business facts. + Show Spoiler +
1. Price is not the main reason for customer churn, it is actually due to the overall poor quality of customer service – Accenture global customer satisfaction report 2008.
2. A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related – Bain & Company.
3. The probability of selling to an existing customer is 60 – 70%. The probability of selling to a new prospect is 5-20% – Marketing Metrics.
4. For every customer complaint there are 26 other unhappy customers who have remained silent –Lee Resource.
5. A 2% increase in customer retention has the same effect as decreasing costs by 10% – Leading on the Edge of Chaos, Emmet Murphy & Mark Murphy.
6. 96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back – 1Financial Training services.
7. A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. – White House Office of Consumer Affairs.
8. Happy customers who get their issue resolved tell about 4-6 people about their experience. – White House Office of Consumer Affair.
9. 70% of buying experiences are based on how the customer feels they are being treated – McKinsey.
10. 55% of customers would pay extra to guarantee a better service – Defaqto research.
11. Customers who rate you 5 on a scale from 1 to 5 are six times more likely to buy from you again, compared to ‘only’ giving you a score of 4.8. – TeleFaction data research.
12. It takes 12 positive experiences to make up for one unresolved negative experience – “Understanding Customers” by Ruby Newell-Legner.
13. A 5% reduction in the customer defection rate can increase profits by 5 – 95% – Bain & Company.
14. It costs 6–7 times more to acquire a new customer than retain an existing one – Bain & Company.
15. eCommerce spending for new customers is on average $24.50, compared to $52.50 for repeat customers – McKinsey.
And how are these business facts that you've copy-pasted off another website at all relevant to the issue at hand? Considering the topic is on community complaints and a number of people have stated that they are unhappy with how long it takes Blizzard to address said complaints if at all, then these facts also might be a good indicator as to why the player-base keeps shrinking. For every customer complaint there are 26 other unhappy customers who have remained silent –Lee Resource. That is a pretty valid concern if you do the math on how many complaints on sc2 have been posted over the last 5 years.
All these "facts" you pull out. Are you sure they are "facts" in a gaming forum? Or are these "facts" from a more IRL business model? I am not convinced your business "facts" are applicable to this situation. If there have been studies on how complaints on internet forums relate to how the average customer feel about the product, please link sources. I'd be honestly interested. But the things you link sound more like snappy one-liners some random business-guy published on a linked-in article, or in mens healths "unlock your business potential with these 47 facts companies don't want you to know".
Also, you, like many other, seem to go into this as if the community is a single entity, everyone having shared concerns, and that everyone agrees on an easy-to-implement fix. Which isn't anywhere close to what is going on. the only agreements you find with a significant part of the community are on very vague and abstarct large-scale ideas. "Make mech viable", "fix protoss", "make warpgate play viable", "make air less OP", "fix swarmhosts". These are not things that blizzard can press a button and it happens. They'd require a significant allocation of resources, and they may or may not result in an improvement of the game.
Sometimes, they do go on these ventures inspired by complaint from the community, and sometimes they result in changes. And most often the changes are met with the usual amount of complaints, or at least very divided response, because everyone had different ideas of how the problem should be solved, if any at all. The economy and macro mechanics in lotv are good examples of this I'd say.
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On January 30 2016 10:41 Penev wrote:Show nested quote +There have been some aspersions cast in various threads, alleging that our team is small, that our team is allocated to other projects, or that we delivered an incomplete product. None of these have merit, and frankly this kind of commentary is demotivating to the team. The entire development team from Legacy of the Void is continuing to work hard on StarCraft II – we believe we delivered a compelling scope in Legacy of the Void, and we are excited to have the opportunity to add even more content and features in the months ahead.
Although we were disappointed to see so many unconstructive comments this week, we did appreciate that some constructive feedback is still occurring. Given the passion we see exhibited on both sides of the fence, we believe that the future holds great potential. Whether you are a supporter or a critic of our approach, we are grateful to you all for playing and watching StarCraft II! I'm torn on this. I feel bad for DK and his team for getting so much crap but I also don't agree with quite a few of their decisions.. Let's at least be constructive in our criticism people
Don't get me wrong but I just can't feel sorry for them at all. I completely respect them as people, but as game developers. StarCraft is just not your thing, it is time to find something else. People have not been making nonconstructive criticisms out of nowhere. How many times have we been asking for specific stuff, like no MSC, no worker massacre, our issues with the current economy model, issues with active abilities vs 0 damage point micro, massive design issues that are kept discussed over and over after we were promissed that much will change in the beta and we ended up with not much of what we were promised... etc?
If it were just morons spamming "This OP, my race too weak blah blah" I would have invaded their threads and spammed it with BS until they quit". But frankly people are getting fed up with the way this game is going, here is an example:
http://us.battle.net/sc2/en/forum/topic/20419193855
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I can't believe DK even takes time to respond to all the whiney ass entitled people on the forums... Geez.
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It sounds okay, but you can't reasonably ask us to tone down our criticism, or the tone with which we deliver it. It's not like we're slandering them, or giving them an undue amount of disdain. The functional word there is undue, they've been taking SC2 in completely the wrong direction since 2010. They brought in the player-base by making it just similar enough to BW, and have been changing it dramatically ever since. I wouldn't mind this if they were good changes, but I've been brought to outrage enough times over what they've been doing. They're taking the computer game that defined computer gaming for me as a child, and twisting it to meet their corrupt vision of an e-sport. I just don't have the energy for it anymore. You don't get to write this off by calling us entitled or petulant, because StarCraft is a beloved game, you can't just take the legacy that leaves and tear it to pieces, you'd be a fool to think I'd be anything less than furious.
I've seen so many beautifully detailed walls of text giving Blizzard the constructive criticism they keep asking for, and they pretend it doesn't exist. Feedback on everything from macro mechanics and the economy model, to unit and map design, to basic things like high-ground advantage, and they proceed to ignore every last bit of analysis and advice. They don't even have the dedication to bring their own twisted vision of mech to fruition, not that they ever understood what mech play really was. They haven't had proper direction since day 1, any game designer worth their salt knows how to make a focused change that brings you the results you're looking for.
They've all but killed the love I have for StarCraft, and I consider that an unforgivable transgression. They knew what they were doing. Or maybe they didn't. Either way, it's a travesty, and I'm not going to sugarcoat it. If you wonder why I take my tone, just look back.
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I think there would be a stronger correlation of these "facts" to a digital business then you would think. Here's a simple exercise; think about your IRL mates who have played sc2, now narrow that down to who no longer play the game and then ask them did any of them write a complaint to blizz while they were still playing sc2? Did they tell anyone not to bother buying the game (or any other negative comment to steer them away from this product)?
With regards to balance you are absolutely right there is no easy solution, mostly I attribute this to the imbalance and perceived imbalance scenario. Now obviously you can't just nerf banelings because bronze players can't marine split (perceived imbalance). But there are a multitude of other ways to address the issue; slow the game speed down in lower leagues, adjust unit spacing in lower leagues, things like that where you don't have to actually change dmg number or anything but greatly improve the lower leveled players game experience. What I'm trying to say is that you can make steps in dealing with both perceived imbalance and imbalance itself, so that no matter the skill level of the player in question, all complaints are genuine.
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On January 30 2016 15:24 NewSunshine wrote:
It sounds okay, but you can't reasonably ask us to tone down our criticism, or the tone with which we deliver it. It's not like we're slandering them, or giving them an undue amount of disdain. The functional word there is undue, they've been taking SC2 in completely the wrong direction since 2010. They brought in the player-base by making it just similar enough to BW, and have been changing it dramatically ever since. I wouldn't mind this if they were good changes, but I've been brought to outrage enough times over what they've been doing. They're taking the computer game that defined computer gaming for me as a child, and twisting it to meet their corrupt vision of an e-sport. I just don't have the energy for it anymore. You don't get to write this off by calling us entitled or petulant, because StarCraft is a beloved game, you can't just take the legacy that leaves and tear it to pieces, you'd be a fool to think I'd be anything less than furious.
I've seen so many beautifully detailed walls of text giving Blizzard the constructive criticism they keep asking for, and they pretend it doesn't exist. Feedback on everything from macro mechanics and the economy model, to unit and map design, to basic things like high-ground advantage, and they proceed to ignore every last bit of analysis and advice. They don't even have the dedication to bring their own twisted vision of mech to fruition, not that they ever understood what mech play really was. They haven't had proper direction since day 1, any game designer worth their salt knows how to make a focused change that brings you the results you're looking for.
They've all but killed the love I have for StarCraft, and I consider that an unforgivable transgression. They knew what they were doing. Or maybe they didn't. Either way, it's a travesty, and I'm not going to sugarcoat it. If you wonder why I take my tone, just look back.
I feel you mate.
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What a dream job lol
When such a massive amounts of clients are bashing you for how you did your job to be able to just come out and say stop being negative.
Of course nonconstructive comments is the only thing that someone asking you to stop being negative would get.
It's because there are constructive comments on every issue that dk responded to that clearly and politely express their opinions but let's just ignore all of them and focus on the whiny ones.
Stop being negative is the kind of shit you tell your workforce(and it's shit then too, people are negative for REASONS) not your goddamm clients.
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On January 30 2016 15:33 Kurbz wrote:
I think there would be a stronger correlation of these "facts" to a digital business then you would think. Here's a simple exercise; think about your IRL mates who have played sc2, now narrow that down to who no longer play the game and then ask them did any of them write a complaint to blizz while they were still playing sc2? Did they tell anyone not to bother buying the game (or any other negative comment to steer them away from this product)?
With regards to balance you are absolutely right there is no easy solution, mostly I attribute this to the imbalance and perceived imbalance scenario. Now obviously you can't just nerf banelings because bronze players can't marine split (perceived imbalance). But there are a multitude of other ways to address the issue; slow the game speed down in lower leagues, adjust unit spacing in lower leagues, things like that where you don't have to actually change dmg number or anything but greatly improve the lower leveled players game experience. What I'm trying to say is that you can make steps in dealing with both perceived imbalance and imbalance itself, so that no matter the skill level of the player in question, all complaints are genuine.
I don't think I understand what you are suggesting.
Yes, fewer people are playing the game now that at start of WoL. And no, they usually don't complain about it online when they stop playing, luckily. That doesn't mean that the few that do complain (loudly) on the forums all have great ideas about how to improve the game...
Surely you are not trying to say that there are easy solution that would make the game better that everyone in the community agrees on, except the developers? The example you bring up with game speed in lower leagues has been suggested, and wasn't well received at all on TL. Together with most other concrete suggestions. Again, everyone seem to have different ideas of how to change the game, but a lot are still angry at the developers for not implementing their idea.
Anyway, I really don't understand where you are going, so not even sure what I am arguing against. 
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On January 30 2016 14:39 Deathstar wrote:Show nested quote +On January 30 2016 14:16 ShambhalaWar wrote:On January 30 2016 12:18 ErectedZenith wrote:On January 30 2016 12:16 ShambhalaWar wrote:
I would be "demotivated" as well reading all this crap and abuse the community dishes out. I've taken part in it, sadly, and I have taken a step back.
One of these days, blizzard will pull all support from the game then what will peoples' faces look like as they stare at themselves?
Then maybe the community can reflect on why they've been so horrible to the developers over the years (and each other for that matter). Maybe they should pull all support from the game and give refunds. Tantrum time D': Am I right? Did widdle baby not wiky his game? Did widdle baby get taken four a spin and want dem monies back? Is him not happy wif de game because it isn't exactwy how we wikes it? Is baby's milk too warm? What's the matter with you?
You could ask the same question of anyone in this forum.
And they could give you their rational for being able to call people idiots and flame them, "I did it for LOVE! I did it for the DEEP LOVE of the game! Haven't you ever LOVED something man?! (sniff sniff...) I mean really LOVE something enough to call someone an idiot because it didn't turn out like you hoped? ... cause if you haven't you just ain't livin man..."
There's always brood war, it's basically the perfect game, everything sc2 was supposed to be but it was already made and you can just go back to it, like the thousands of other people. It already has an esports scene and everything.
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please, this hate for negative community feedback is getting silly.
Of course players are going to voice their opinion if they feel something is wrong. You have some people getting insulting and rude, but thats not the majority. Its not a new "thing" on the internet, and has happened in all other blizzard games.
I appreciate the devs insights on things, but david kim needs to grow some thicker skin if hes getting salty at the internet.
Its also no secret that these developer feedbacks arent overwhelmingly expensive, a lot of times its
"overcharge feels really strong against X so we might nerf it by Y.
Its also not like blizzard isnt making a ton of money from these games, and charging €15 (the price for some full game titles) for a nova skin and 3 missions.
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I barely read the whole thing but as a player/fan, as I assume all of them are, each of them should be able to see the problems and fix them asap instead of letting it go for months and months. When 2+2 doesn't equal 4, if it's 5 or 6 they it's understandable to wait and see. But when it's 2+2 = 10 or 15, why wait forever? You're in charge of this competitive online game, and most of us play/watch sc2 for the competitiveness not solo missions. So don't feel bad if they're being criticized, they make good money.
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EPT
