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The extent to which Razer collects information is not much different than your average terms of service for most software you use. Like teamliquid, they collect anonymous aggregate and individual data. Unlike teamliquid, they reserve the right to collect personally identifiable information. This personally identifiable information must be volunteered by the user. This includes, your name, email address etc. This information is not shared with any third parties except in a few instances where it is necessary to provide a service or comply with the law. In all circumstances, the user voluntarily provides this information. The relevant sections of the ToS are as follows: + Show Spoiler +“personally identifiable information” may consist of a Subscriber’s name, email address, physical address or other data about the Subscriber that enables the Subscriber to be personally identified.
By using Razer Synapse 2.0 (“Synapse”), the Subscriber agrees that Razer may collect aggregate information, individual information, and personally identifiable information. Razer may share aggregate information and individual information with other parties. Razer shall not share personally identifiable information with other parties, except as described in the policy below.
Razer may use customer contact information provided by Subscribers to send information about Razer, including news about product updates, contests, events, and other promotional materials, but only if the Subscriber agrees to receive such communications. Except in the cases described below, Razer will not share personally identifiable information with any third party unless the Subscriber agrees to such disclosure in advance.
While provision of personally identifiable information remains entirely voluntary, Razer reserves the right to make access to certain value-added services or features conditional upon the supply of personally identifiable information. In such situations, the Subscriber will be given the option to decline use of the particular value added service or feature if he does not wish to furnish personally identifiable information.
In some situations, personally identifiable information the Subscriber inputs in connection with Synapse may be made searchable or otherwise available to other Subscribers (such as in certain public functions). Razer has no obligation to keep the privacy of personally identifiable information that is made available by a Subscriber to other Subscribers.
Collection of personally identifiable information may be out-sourced to associates under agreement with Razer. These associates may adhere to their own set of privacy policies.
Personally identifiable information will be processed and stored by Razer in databases hosted in secure locations. Razer has taken reasonable steps to protect the information Subscribers share with it, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.
Razer may allow third parties performing services under contract with Razer to access stored information but such access shall only be to the extent necessary to provide those services. In those instances, the third party will be bound by the terms of this Privacy Policy.
Razer may release personally identifiable information to comply with court orders or laws that require us to disclose such information, without the need of consent from the Subscriber. |
On November 03 2012 23:41 openbox1 wrote:
I was surprised as well that the software for Razer peripherals was so overreaching.
First, Synapses 2.0 runs the program upon boot and I have one more window to close at start-up.
2nd, contrary to what some people are confused about, you can't program the additional buttons without the Synapses 2.0 software. So unless you're happy to just get functionality with 2 buttons on a 15+ button mouse, and lose all led lightning, you're really crippling the product without registration.
I have occasionally had screen popups about new updates to Synapses pop up. What's irritating is that the software requires a full reboot upon update. Also, everytime they configure a new default macro setting for individual games BF3, Diablo 3 etc... Synapses 2.0 tells me to update and reboot. That's alot of reboots for someone who leaves his computer on 24/7. I'm sure there are options to remove alerts/updates but for the vast majority of users, I doubt they'll delve deeply into the software to unmark those checkboxes.
Really Razer should make their software less intrusive. I think having an online profile might be useful so you can share the settings across computers, but make it optional not compulsory. People have never liked being forced to do something and given Razer makes very replaceable commodity products, I would think they'd like to stop pissing off their fan base.
The Naga molten will be my last razer product as a result of this lousy experience. Will be trying out Steelseries or Logitech given everyone raves about their products.
Then those people don't deserve the software. It's incredibly easy to prevent that program from starting on startup, literally google the exact thing you want to do and it'll be within the first 3 results.
It's not intrusive, you're using the word wrong, and anyone who buys any sort of thing probably should spend what, 10 minutes browsing through the software to see what they can do with it? Why even bother purchasing something with related software if you aren't going to look at it?
SteelSeries mice come with a similar thing, I used the software to customize it exactly as I want it then shut it from turning on on start up. This process took me no more than 20 minutes, how long as your Naga been bothering you and you've just never bothered to even look at it?
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I use a razer mouse and keyboard but I never use the drivers, as they are buggy as hell.
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On November 03 2012 23:46 Kich wrote:Show nested quote +On November 03 2012 23:41 openbox1 wrote:
I was surprised as well that the software for Razer peripherals was so overreaching.
First, Synapses 2.0 runs the program upon boot and I have one more window to close at start-up.
2nd, contrary to what some people are confused about, you can't program the additional buttons without the Synapses 2.0 software. So unless you're happy to just get functionality with 2 buttons on a 15+ button mouse, and lose all led lightning, you're really crippling the product without registration.
I have occasionally had screen popups about new updates to Synapses pop up. What's irritating is that the software requires a full reboot upon update. Also, everytime they configure a new default macro setting for individual games BF3, Diablo 3 etc... Synapses 2.0 tells me to update and reboot. That's alot of reboots for someone who leaves his computer on 24/7. I'm sure there are options to remove alerts/updates but for the vast majority of users, I doubt they'll delve deeply into the software to unmark those checkboxes.
Really Razer should make their software less intrusive. I think having an online profile might be useful so you can share the settings across computers, but make it optional not compulsory. People have never liked being forced to do something and given Razer makes very replaceable commodity products, I would think they'd like to stop pissing off their fan base.
The Naga molten will be my last razer product as a result of this lousy experience. Will be trying out Steelseries or Logitech given everyone raves about their products. Then those people don't deserve the software. It's incredibly easy to prevent that program from starting on startup, literally google the exact thing you want to do and it'll be within the first 3 results. It's not intrusive, you're using the word wrong, and anyone who buys any sort of thing probably should spend what, 10 minutes browsing through the software to see what they can do with it? Why even bother purchasing something with related software if you aren't going to look at it? SteelSeries mice come with a similar thing, I used the software to customize it exactly as I want it then shut it from turning on on start up. This process took me no more than 20 minutes, how long as your Naga been bothering you and you've just never bothered to even look at it?
Why do you willingly bendover and take it? The computer/gaming industry has been getting more outrageous with their shit over the past 10 years. In any other industry this shit wouldn't fly yet because of people like you they get away with it.
"Oh your account got hacked??? your fault for not having the 10$ blizzard account protection etc, how stupid can you be? all accounts get hacked nowadays."
Activision's CEO openly states they sell games in pieces nowadays to make more money, putting out an infeior product, but people like you just let it happen,
You disgust me.
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I don't use razer products anymore.  First Deathadder was glitchy and so I had to exchange it. Second death adder did not even last a year. Blackwidow started to flex.
Some tips for razer;
- Don't make products with a gloss surface. Their motto is "For gamers, by gamers". I don't want something that's made for a fashion show.
- I don't want your super bad software just to be able to use certain functions of your product.
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Got a razer abyssus a few months ago, but didn't have to activate anything yet. Its software sucks, because it always resets settings at restart, so i don't use it. Would be quite angry if i had to.
The big thing here is that you have to activate their newer hardware online now. That's just annoying, and completely unnecessary. What's the benefit of that? Copyright protection for hardware? (lol)
Clearly only a way of making datamining more effective.
Won't buy any razer product which forces me to activate it online. (thanks for the information op)
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Yeah, when my Blackwidow broke, I waited 1h30 to be told that I should try calling again tomorrow. Honestly, people should really look into logitech mice... they're so much better and their customer service is incredible.
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i never user the software they come with anyway, can never get it to feel just right, i know allthe settings on a regular plug an d play mouse and it feels just right.
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Germany1199 Posts
Bring it back to where you bought it if this is not mentioned on the package. Don't buy Razer products anymore. This is completely over the top, if all companies start doing this stuff, you'll get completely crazy with all those accounts (different password rules, etc.). Also its better to not trusts any company regarding private data.
Thanks for the warning, so i can avoid the razer trap.
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My main problem is - as always - the lack of choice / options.
I personally only have 1 profile. I dont use macros and have only 2 buttons/keybindings remapped. I like the Razer ergonomy, so I'd hate to switch to another mouse.
I also have a shitton of space on my HDD, or on USB sticks if I'm really forced to switch PCs. So why not have an option to use a normal file?
Sure Cloud might be interesting for some people, but for a lot the privacy is a more important feature. And since they dont offer an option for privacy, which I value more, I'd sadly have to say that was my last Razer mouse.
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On November 03 2012 23:43 schimmetje wrote:Show nested quote +On November 03 2012 23:40 gawk wrote:On November 03 2012 23:35 schimmetje wrote:
Best part is it's even on the description of the product. So you *know* this if you read what you buy:
Razer Synapse 2.0 is cutting-edge intuitive proprietary software that functions as the Razer Naga’s brain automatically syncing the gaming mouse to a cloud server to download driver and firmware updates, as well as save individual gamer settings without you needing to lift a finger.
It's right there. Learn to read. That does not say you need internet to use the mouse properly. As in the op: Nowhere on the box does it say anything about needing an internet connection to "activate" a mouse. If the servers go down in the future, anyone who buys this mouse is out of luck. It does actually. It literally says in the product description on every online store (and thus very likely the box, though I don't have it, feel free to prove me wrong) that to use the Synapse software you access a cloud server. Omg. You people are giving me a headache.
I told you in the 4 sentences you quoted that it is not mentioned on the box (as op wrote). Depending on what online store you buy the mouse at it does not tell you in the description.
And when I read that the mouse comes with a software to sync my settings to the internet I don't expect it to require internet even to setup the basic stuff.
It seems they force the online activation because otherwise most customers wouldn't bother registering.
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So im confused, people are saying that with the new mouses that the built in windows plug n play disables the LED/extra buttons/scroll wheel/dpi changer, yet Im using windows plug n play for my lachesis and all of those functions still work properly(i ditched the razer drivers because my mouse would randomly go from center of the screen to the side without me even touching it). What specifically about these mice keeps them from operating the same way?
Also, STOP WITH THIS CLOUD BULL SHIT PEOPLE, HOW MANY PEOPLE HAVE SO MANY PROFILES THAT THEY NEED CLOUD STORAGE ON A FLIPPIN MOUSE?! I have 1 profile, "DEFAULT" and then I just edit the mouse sensitivity in game if its not where I like it.
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On November 04 2012 00:11 FromShouri wrote:
So im confused, people are saying that with the new mouses that the built in windows plug n play disables the LED/extra buttons/scroll wheel/dpi changer, yet Im using windows plug n play for my lachesis and all of those functions still work properly(i ditched the razer drivers because my mouse would randomly go from center of the screen to the side without me even touching it). What specifically about these mice keeps them from operating the same way?
Also, STOP WITH THIS CLOUD BULL SHIT PEOPLE, HOW MANY PEOPLE HAVE SO MANY PROFILES THAT THEY NEED CLOUD STORAGE ON A FLIPPIN MOUSE?! I have 1 profile, "DEFAULT" and then I just edit the mouse sensitivity in game if its not where I like it.
Not with most Razer mice, but with the amount of buttons you have on a Razer Naga it's not unthinkable to have different macros for different games, hences the need for multiple profiles. Also, when people from a family / live together share a PC.
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I don't know if it's the case with all mice, but my Razer Diamondback 3.5G mouse stopped working after its black cable (not the USB part!) was above a little bit of water... Then, I bought a cheap mouse (Logitech B110) from Amazon for 5 pounds, and it works almost like the one from Razer. I think I'll refrain from buying from Razer from now on.
Edit: The funny thing is the mouse is *still* recognised by Windows, but that red laser thing is not on anymore.
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On November 04 2012 00:13 S_SienZ wrote:Show nested quote +On November 04 2012 00:11 FromShouri wrote:
So im confused, people are saying that with the new mouses that the built in windows plug n play disables the LED/extra buttons/scroll wheel/dpi changer, yet Im using windows plug n play for my lachesis and all of those functions still work properly(i ditched the razer drivers because my mouse would randomly go from center of the screen to the side without me even touching it). What specifically about these mice keeps them from operating the same way?
Also, STOP WITH THIS CLOUD BULL SHIT PEOPLE, HOW MANY PEOPLE HAVE SO MANY PROFILES THAT THEY NEED CLOUD STORAGE ON A FLIPPIN MOUSE?! I have 1 profile, "DEFAULT" and then I just edit the mouse sensitivity in game if its not where I like it. Not with most Razer mice, but with the amount of buttons you have on a Razer Naga it's not unthinkable to have different macros for different games, hences the need for multiple profiles. Also, when people from a family / live together share a PC.
I can understand the family thing, but even then, how many of them are so "hardcore" that they A)Don't use their own equipment and B)Couldn't put up with the settings as is. When I lived at home and there was only 1 PC in my house I had my own keyboard/mouse because I couldn't stand the slow ass compaq ball mouse/generic keyboard that came with my families PC. But before I got my own keyboard/mouse I just easily dealt with it.
Same with people living together, my fiancee plays my PC sometimes when our daughter is using our HTPC in the living room and she just deals with the extra sensitivity.
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On November 03 2012 23:55 Sadist wrote:Show nested quote +On November 03 2012 23:46 Kich wrote:On November 03 2012 23:41 openbox1 wrote:
I was surprised as well that the software for Razer peripherals was so overreaching.
First, Synapses 2.0 runs the program upon boot and I have one more window to close at start-up.
2nd, contrary to what some people are confused about, you can't program the additional buttons without the Synapses 2.0 software. So unless you're happy to just get functionality with 2 buttons on a 15+ button mouse, and lose all led lightning, you're really crippling the product without registration.
I have occasionally had screen popups about new updates to Synapses pop up. What's irritating is that the software requires a full reboot upon update. Also, everytime they configure a new default macro setting for individual games BF3, Diablo 3 etc... Synapses 2.0 tells me to update and reboot. That's alot of reboots for someone who leaves his computer on 24/7. I'm sure there are options to remove alerts/updates but for the vast majority of users, I doubt they'll delve deeply into the software to unmark those checkboxes.
Really Razer should make their software less intrusive. I think having an online profile might be useful so you can share the settings across computers, but make it optional not compulsory. People have never liked being forced to do something and given Razer makes very replaceable commodity products, I would think they'd like to stop pissing off their fan base.
The Naga molten will be my last razer product as a result of this lousy experience. Will be trying out Steelseries or Logitech given everyone raves about their products. Then those people don't deserve the software. It's incredibly easy to prevent that program from starting on startup, literally google the exact thing you want to do and it'll be within the first 3 results. It's not intrusive, you're using the word wrong, and anyone who buys any sort of thing probably should spend what, 10 minutes browsing through the software to see what they can do with it? Why even bother purchasing something with related software if you aren't going to look at it? SteelSeries mice come with a similar thing, I used the software to customize it exactly as I want it then shut it from turning on on start up. This process took me no more than 20 minutes, how long as your Naga been bothering you and you've just never bothered to even look at it? Why do you willingly bendover and take it? The computer/gaming industry has been getting more outrageous with their shit over the past 10 years. In any other industry this shit wouldn't fly yet because of people like you they get away with it.
Easy. Look at who sponsors Team Liquid. Some people here are shills for Razor, and other's blindly think that any sponsor for TL can do no wrong and will defend them because in their mind if the sponsor leaves, TL might suffer.
Oh, and that whole statement from the Razor CEO is nothing but BS. People needing the cloud to keep mouse prices down? How big are these macros? You can buy 1GB flash drives on Amazon for 2 dollars, which means they cost even less than that.
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This thread is ridiculous. The upshot is that you can't use the mouse if you NEVER HAVE ACCESS TO THE INTERNET EVER. But if you do have access to the internet, you can create a profile and register the product (OH NOS!), and after that, set it to offline mode and NEVER NEED THE INTERNET AGAIN EVER to use the product properly with full functionality.
The ToS thing is also kinda silly because there's tons of shit that collects personal data that you already use. You know what they use this personal data for? Ads. That's it. They put ads up that they think you'll like more. They find out who is using their products (demographic data; a/s/l kinda shit) and make ads for them. It's why your internet is (mostly) free. Get over it.
What an absurd thread.
edit: FWIW, I use Logitech mice and have for years. Never bought a Razer product in my life
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On November 04 2012 00:18 FromShouri wrote:Show nested quote +On November 04 2012 00:13 S_SienZ wrote:On November 04 2012 00:11 FromShouri wrote:
So im confused, people are saying that with the new mouses that the built in windows plug n play disables the LED/extra buttons/scroll wheel/dpi changer, yet Im using windows plug n play for my lachesis and all of those functions still work properly(i ditched the razer drivers because my mouse would randomly go from center of the screen to the side without me even touching it). What specifically about these mice keeps them from operating the same way?
Also, STOP WITH THIS CLOUD BULL SHIT PEOPLE, HOW MANY PEOPLE HAVE SO MANY PROFILES THAT THEY NEED CLOUD STORAGE ON A FLIPPIN MOUSE?! I have 1 profile, "DEFAULT" and then I just edit the mouse sensitivity in game if its not where I like it. Not with most Razer mice, but with the amount of buttons you have on a Razer Naga it's not unthinkable to have different macros for different games, hences the need for multiple profiles. Also, when people from a family / live together share a PC. I can understand the family thing, but even then, how many of them are so "hardcore" that they A)Don't use their own equipment and B)Couldn't put up with the settings as is. When I lived at home and there was only 1 PC in my house I had my own keyboard/mouse because I couldn't stand the slow ass compaq ball mouse/generic keyboard that came with my families PC. But before I got my own keyboard/mouse I just easily dealt with it. Same with people living together, my fiancee plays my PC sometimes when our daughter is using our HTPC in the living room and she just deals with the extra sensitivity.
Well then it's a conflict between convenience and privacy isn't it? You can't objectively claim one is universally preferred over the other, especially in today's world with stuff like facebook.
Personally I don't think it's that big a deal, you only need internet ONCE for activation, and can use it in offline mode forever. Even last year when I was living without internet, I could easily go to a Starbucks or my uni's library whenever I needed to activate new software / games.
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What i don't understand is how someone at razor can think that this is good business. I am done with razor products since a similar experience to this one "First Deathadder was glitchy and so I had to exchange it. Second death adder did not even last a year." anyways, so it does not really apply to me, but i always thought that those "gaming hardware" companies are based mostly on consumer goodwill and repeat customers. Adding additional hassle to your products for no apparent reason does not sound like a smart idea to me, but of course i don't work for them and don't know the specifics.
I can't imagine that storage space is really a concern, however. How large can a single profile be? 100kB? You basically just need a few data points in plain text. And memory for that kind of data is pretty much unlimited on any device in 2012.
DRM for hardware is retarded too, it's not like you can pirate a mouse.
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Thanks for the heads up.
Razer: this stinks. Certainly not a 'by gamers' move. More of a 'by dickheads' move.
Not going to consider your brand now.
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On November 04 2012 00:38 Badjas wrote:
Thanks for the heads up.
Razer: this stinks. Certainly not a 'by gamers' move. More of a 'by dickheads' move.
Not going to consider your brand now.
by old business owners for suckers.
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EPT
