EPT
Blizzard needs better quality control (Patch 1.5) - Page 2
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virpi
Germany3598 Posts
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mizU
United States12125 Posts
Go figure. | ||
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jcroisdale
United States1543 Posts
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Probe1
United States17920 Posts
Does Blizzard not have enough people testing this stuff? Oh lots, lots man. More than any other company. After all, we're their beta testers.  | ||
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Telcontar
United Kingdom16710 Posts
On August 02 2012 17:38 jcroisdale wrote: Im happy that this failed as hard as it did, because they never ever will let something like this happen again. Oh, you....... so naive. | ||
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Bagration
United States18282 Posts
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JonIrenicus
Italy602 Posts
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MrJoKer
France232 Posts
 and know we have a patch in beta since 2 month with more Bugs than fixes. What do you do Blizzard ? | ||
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bgx
Poland6595 Posts
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Chargelot
2275 Posts
The bugs and errors did not exist on the PTR, but they do exist on the live servers. Why is that? Something went wrong when they were applying the patch. You can't test the quality of patching, only what is to be patched. When you're doing such a massive overhaul, yes, sometimes these things can happen. The patch was fine. The patching was not. I'm sure they'd be open to highly technical suggestions on how to prevent this from happening in the future. Hell, they'd employ you if you fixed this issue. | ||
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Rannasha
Netherlands2398 Posts
On August 02 2012 18:13 Chargelot wrote: What people don't seem to understand is that it's not as simple as "it works here, therefore it will work there." It's something they've remarked on in WoW and SC2 before. Applying a patch to the live servers is a lot different than creating a patched PTR. They could have 1,000,000 of the finest QA employees on call 24/7, but it wouldn't make a difference come patch day. The bugs and errors did not exist on the PTR, but they do exist on the live servers. Why is that? Something went wrong when they were applying the patch. You can't test the quality of patching, only what is to be patched. When you're doing such a massive overhaul, yes, sometimes these things can happen. The patch was fine. The patching was not. I'm sure they'd be open to highly technical suggestions on how to prevent this from happening in the future. Hell, they'd employ you if you fixed this issue. That's pure specualtion on your end. There's nothing to indicate that it is the patching process that messed things up. In fact, this seems highly unlikely given the nature of some bugs and the fact that they were reported during the beta already. Since the PTR is a direct copy of the live environment, patches and the application thereof can be tested quite effectively. In a well-designed development system, the testing environment is a perfect replica of the live environment. | ||
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rockshock
Norway14 Posts
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Kleinmuuhg
Vanuatu4091 Posts
On August 02 2012 18:21 rockshock wrote: I do wonder tho, Did any of the peopel QQing hard over this patch actually test the beta and give full feedback to blizzard? Or are you people who just jump on it now thats it out into your actual game. And to be fair it doesnt take ages to look through a profile and find out the league of people unless youre totally emptied for braincells of course. Use common logic and its not that hard to figure out. Its not the job of the players to test the beta and give feedback to blizzard? Blizzard uses the beta to get it's product tested and if it isnt voluntarily tested they have to find another way. | ||
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rockshock
Norway14 Posts
On August 02 2012 18:25 Kleinmuuhg wrote: Its not the job of the players to test the beta and give feedback to blizzard? Blizzard uses the beta to get it's product tested and if it isnt voluntarily tested they have to find another way. Theres a public PTR for a reason. Of course its upto the community to test the patch. I dont see how the community got any right to whine and cry about stuff not working when theres been a beta for it for ages. And theres no way blizzard got the means to fully test it on theyr own. Thats why we got a public PTR in the first place. | ||
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schaf
Germany1326 Posts
On August 02 2012 18:13 Chargelot wrote: What people don't seem to understand is that it's not as simple as "it works here, therefore it will work there." It's something they've remarked on in WoW and SC2 before. Applying a patch to the live servers is a lot different than creating a patched PTR. They could have 1,000,000 of the finest QA employees on call 24/7, but it wouldn't make a difference come patch day. The bugs and errors did not exist on the PTR, but they do exist on the live servers. Why is that? Something went wrong when they were applying the patch. You can't test the quality of patching, only what is to be patched. When you're doing such a massive overhaul, yes, sometimes these things can happen. The patch was fine. The patching was not. I'm sure they'd be open to highly technical suggestions on how to prevent this from happening in the future. Hell, they'd employ you if you fixed this issue. What I still do not understand is WHY they would not cancel the introduction of 1.5 to other regions when shit went wrong on SEA. It's pretty much a downgrade for me, can't say otherwise. | ||
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Deleted User 101379
4849 Posts
On August 02 2012 18:13 Chargelot wrote: What people don't seem to understand is that it's not as simple as "it works here, therefore it will work there." It's something they've remarked on in WoW and SC2 before. Applying a patch to the live servers is a lot different than creating a patched PTR. They could have 1,000,000 of the finest QA employees on call 24/7, but it wouldn't make a difference come patch day. The bugs and errors did not exist on the PTR, but they do exist on the live servers. Why is that? Something went wrong when they were applying the patch. You can't test the quality of patching, only what is to be patched. When you're doing such a massive overhaul, yes, sometimes these things can happen. The patch was fine. The patching was not. I'm sure they'd be open to highly technical suggestions on how to prevent this from happening in the future. Hell, they'd employ you if you fixed this issue. This. We don't have any insight into the Blizzard release process and assuming they don't test their stuff thoroughly before releasing is, well, stupid. Anyone with real experience in software development (not just "I wrote a website") knows that releasing anything will lead to problems, even if you send it 20 times through QA and have every single line of code covered by a dozen Unit Tests. Game Development is a very, very complex topic and such problems happen sooner or later, it's just a matter of how fast they are with fixing it. | ||
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Chargelot
2275 Posts
On August 02 2012 18:28 schaf wrote: What I still do not understand is WHY they would not cancel the introduction of 1.5 to other regions when shit went wrong on SEA. It's pretty much a downgrade for me, can't say otherwise. I've seen varying degrees of shit that went wrong on different servers. Playing on EU I haven't encountered any of the major bugs anyone else has on NA or SEA. But it does make me wonder if they are delaying the KR patch because of this. | ||
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Kleinmuuhg
Vanuatu4091 Posts
On August 02 2012 18:28 rockshock wrote: Theres a public PTR for a reason. Of course its upto the community to test the patch. I dont see how the community got any right to whine and cry about stuff not working when theres been a beta for it for ages. And theres no way blizzard got the means to fully test it on theyr own. Thats why we got a public PTR in the first place. Blizzard sells a product. We are the customers. We expect the product to work. Blizzard should make the product work. Blizzard finds a way to make customers participate voluntarily in making the product work. Customers aren't doing a good enough job in making the product work. It is the customers fault that the product they bought doesnt work. The customers has no right to complain that the product doesnt work. Nice logic dude. | ||
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bgx
Poland6595 Posts
On August 02 2012 18:28 rockshock wrote: Theres a public PTR for a reason. Of course its upto the community to test the patch. I dont see how the community got any right to whine and cry about stuff not working when theres been a beta for it for ages. And theres no way blizzard got the means to fully test it on theyr own. Thats why we got a public PTR in the first place. Your reasoning is disgusting. If blizzard is incapable of testing the patch it gives them NO RIGHT to implement the patch live and test it there. In fact it should prohibit them from applying the patch. | ||
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Vamphyr
Canada15 Posts
On August 02 2012 16:40 endy wrote: Oh I know, that's the main reason I didn't even purchase SC2. But I'm sure Luckyfool will. Millions of RTS fans will too, because there are literally no other decent RTS on the market. I simply meant that Blizzard was abusing their monopoly position. ^This. Blizzard knows that it is the only company with a quality RTS and because of this they think they can bend our patience and tolerence every which way without any consequences. I've been in love with Starcraft since Vanilla but things are starting to get riduculus... | ||
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