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On February 03 2012 03:25 sitromit wrote:
Yeah, I canceled as soon as I got this email, but that only applies after April. So now I've been charged for this crap that I don't want, and they're not giving me the HD tournament streams I signed up for. This is straight up fraud!!
Have you even asked them for a refund?
edit(since editing is a sin): Fraud is when they don't even bother to let you know that they changed it and then deny any attempt to get your money back.
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Hmm, first GSL now MLG. Wonder what's up with all the re-vamps?
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On February 03 2012 03:25 sitromit wrote:
Yeah, I canceled as soon as I got this email, but that only applies after April. So now I've been charged for this crap that I don't want, and they're not giving me the HD tournament streams I signed up for. This is straight up fraud!!
I was able to get a refund through their support with only a small amount of hassle. That doesn't make it not fraud, but at least you will be able to recoup some of your damages.
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I understand their a business and have to do things like this but it's bullshit they didn't announce it earlier or before they automatically renewed my subscription....................
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United States994 Posts
Anyone that renewed after 12/22 with the expectation of getting Columbus HD will be given a refund if you email the support Kyle listed in his post.
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i just read this email as well. shitty deal MLG. kind of pissed off about it, but am hoping for more clarification before i sharpen my pitchfork.
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On February 03 2012 03:27 whiskypriest wrote:Show nested quote +On February 03 2012 03:25 sitromit wrote:
Yeah, I canceled as soon as I got this email, but that only applies after April. So now I've been charged for this crap that I don't want, and they're not giving me the HD tournament streams I signed up for. This is straight up fraud!! I was able to get a refund through their support with only a small amount of hassle. That doesn't make it not fraud, but at least you will be able to recoup some of your damages.
it is not legal regarding german law.
there has to be an opt in or there is no contract!
dunno if it's legal in the US though.
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On February 03 2012 03:28 MLG_Adam wrote:
Anyone that renewed after 12/22 with the expectation of getting Columbus HD will be given a refund if you email the support Kyle listed in his post.
scratch my post above where i said i was hoping for clarification before i sharpen my pitchfork. i already renewed. if you change your terms, you need to refund my money without request. wtf kind of business are you running....
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Your silver membership autorenewal for $9.99 has been refunded. Your membership has also been removed from your MLG Profile. You should see the refund on your bank statement in 3-5 business days.
Well that was taken care of very quickly, thanks for being on the ball MLG!
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Good god, super annoying, just gonna cancel now. I was already annoyed that i got an automatically renewing subscription (without noticing) when i bought silver at first.
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On February 03 2012 03:28 MLG_Adam wrote:
Anyone that renewed after 12/22 with the expectation of getting Columbus HD will be given a refund if you email the support Kyle listed in his post.
Perfect response why didn't this get included in the email?
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On February 03 2012 03:11 MLG-Kyle wrote:
We're still in the process of refining our product listing for 2012, and this is just the beginning. For those of you who are interested in video, rest assured, there will be products released specifically to suit your interests. In the meantime, I suggest you opt out of renewals on this product moving forward.
So you announced this change before finalizing your products for HD streams? You could have avoided this confusion by announcing everything at once.
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On February 03 2012 03:30 dAPhREAk wrote:Show nested quote +On February 03 2012 03:28 MLG_Adam wrote:
Anyone that renewed after 12/22 with the expectation of getting Columbus HD will be given a refund if you email the support Kyle listed in his post. scratch my post above where i said i was hoping for clarification before i sharpen my pitchfork. i already renewed. if you change your terms, you need to refund my money without request. wtf kind of business are you running....
How do they know you want a refund if you do not ask for one?
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I think the best way would of been to extend silver benefits until the end of your current term and then not allow you to renew past this date.
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United States994 Posts
On February 03 2012 03:31 sermokala wrote:Show nested quote +On February 03 2012 03:28 MLG_Adam wrote:
Anyone that renewed after 12/22 with the expectation of getting Columbus HD will be given a refund if you email the support Kyle listed in his post. Perfect response why didn't this get included in the email?
Was it not in the mass email? If so that was an oversight. Again, anyone that bought Silver after 12/22 with the expectation of Columbus HQ will receive a refund:
For those of you who are less than excited by this change, as you renewed recently with the understanding that you would be able to watch our Columbus Championship Event in HD, please submit an e-mail through https://support.majorleaguegaming.com/customer/portal/emails/new with your MLG Username and we will happily refund your $9.99 as long as it was set to expire after our Columbus Championship Event (meaning your last renewal must have been on or after December 23rd).
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On February 03 2012 03:28 MLG_Adam wrote:
Anyone that renewed after 12/22 with the expectation of getting Columbus HD will be given a refund if you email the support Kyle listed in his post.
I will do this...I got billed 3 days ago and now this.
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Ok, posting on TL saying that you can fill out this email form to get a refund is ok, I guess... but really, that's the best you can do? You can't, say, stop renewing silver league memberships but let the people who already have them keep them through this next cycle and get the benefits they were promised? That seems like the obvious reasonable way to do this. If not that, you could at least say something about that in your email, so that everyone can actually know what to do, rather than expecting them to hunt for it on TL.
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On February 03 2012 03:11 MLG-Kyle wrote:http://www.reddit.com/r/starcraft/comments/p7wnz/no_more_mlg_silver_passes/c3n8cn6Posted this on Reddit, but I thought I'd post it here as well: Hey guys, I'd like to step in and clear things up. The goal with our product lineup for 2012 is to enable our fans to pay for exactly what they want. In 2011, our products were very convoluted and bundled GameBattles and video features together. We've found our audience tends to only care about one or the other, so we're restructuring our products in order to facilitate those wants. Our Silver Membership was one of the biggest culprits. We found that there was about a 70%-30% split in terms of the product. A large majority of Silver Members were using the pass to compete on GameBattles, while another significant portion of Silver Members only cared about watching MLG Video in HD. In order to set fair prices for our products, we need to create products let users pay for only the features they are interested in. That is why we are removing Silver Membership and replacing it with products that focus specifically on one interest. As I said above, most of our Silver Members were interested in competing on GameBattles. Rather than force every single user to sign up for a brand new product, we thought it would be best to message our users in advance of the change and give them the option to opt out of the membership moving forward. We're still in the process of refining our product listing for 2012, and this is just the beginning. For those of you who are interested in video, rest assured, there will be products released specifically to suit your interests. In the meantime, I suggest you opt out of renewals on this product moving forward. For those of you who are less than excited by this change, as you renewed recently with the understanding that you would be able to watch our Columbus Championship Event in HD, please submit an e-mail through https://support.majorleaguegaming.com/customer/portal/emails/new with your MLG Username and we will happily refund your $9.99 as long as it was set to expire after our Columbus Championship Event (meaning your last renewal must have been on or after December 23rd).In the end, our goal is to make our products easier to understand, and allow you to pay for exactly what you are interested without any fluff. This is the beginning of the process that will allow us to do that. Thank you for understanding. Sincerely, The MLG Product Team
I cancelled my silver anyway when I discovered (while trying to watch MLG), that 4 streams are locked to a single PC, meaning that rather than being able to watch the streams in high quality on 4 different screens, I was forced either watch LQ, or not make full use of my screens.
Thanks. Not going to try it again.
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On February 03 2012 03:30 fleeze wrote:Show nested quote +On February 03 2012 03:27 whiskypriest wrote:On February 03 2012 03:25 sitromit wrote:
Yeah, I canceled as soon as I got this email, but that only applies after April. So now I've been charged for this crap that I don't want, and they're not giving me the HD tournament streams I signed up for. This is straight up fraud!! I was able to get a refund through their support with only a small amount of hassle. That doesn't make it not fraud, but at least you will be able to recoup some of your damages. it is not legal regarding german law. there has to be an opt in or there is no contract! dunno if it's legal in the US though.
I'm a US lawyer and it's not legal here either. Indeed, it's likely criminal in my jurisdiction (Georgia).
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EPT
