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United States123 Posts
On February 03 2012 03:40 sermokala wrote:Show nested quote +On February 03 2012 03:33 MLG_Adam wrote:On February 03 2012 03:31 sermokala wrote:On February 03 2012 03:28 MLG_Adam wrote:
Anyone that renewed after 12/22 with the expectation of getting Columbus HD will be given a refund if you email the support Kyle listed in his post. Perfect response why didn't this get included in the email? Was it not in the mass email? If so that was an oversight. Again, anyone that bought Silver after 12/22 with the expectation of Columbus HQ will receive a refund: For those of you who are less than excited by this change, as you renewed recently with the understanding that you would be able to watch our Columbus Championship Event in HD, please submit an e-mail through https://support.majorleaguegaming.com/customer/portal/emails/new with your MLG Username and we will happily refund your $9.99 as long as it was set to expire after our Columbus Championship Event (meaning your last renewal must have been on or after December 23rd). It wasn't in the email that the op posted. Saying that a mod or the person that owns the LR should update with this info so people know about it. Could you clarify if gold members will be getting these new benefits for game battles or is that going to be a different product entirely? if you can't remember your id or pw just reset it with your email and you'll get both. Its a really simple process once you are logged in.
Gold Memberships (whether you bought online or in-store) will include HD access to our Championship Events and all of the GameBattles features for the duration of your membership.
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It seemed like MLG finally actually had their shit together, and then this turd lands in our lap. What an incredibly foolish maneuver and will surely result in decreased member numbers.
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Anyone who subscribed to the terms of the old Silver Membership on whatever date before any TAC relating to this Gamebattle stuff appeared is legally entitled to a refund. So that email saying: "if you subscribed before X you can have a refund" is trying to appear generous while actually being an attempt to mislead.
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MLG is fucking retarded, changing terms for ppl who had purchased the Silver pass for those who want to watch just HD streams without having to do anything else with MLG it was the perfect compromise. We all know MLG hit the shit when they started laying off tons of people the whole "This year has been such a success was a total fucking lie. if they were actually doing good and "Had" a good year I think they would of given more benefits to those who actually purchased tickets. But Sundance and his crew are just shitting on the fans who supported MLG even though their casters fucking suck. From now on I will only be watching Russian HQ restreams. This is just fucking retarded.
MLG has lost my support and the $40 i had set for this years silver passes. Getting rid of the HQ streams was probably the stupidest thing you did.
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On February 03 2012 03:49 dAPhREAk wrote:Show nested quote +On February 03 2012 03:47 Hunterai wrote:
I'd be more than happy to upgrade to Gold by paying the difference between the old silver and the new gold.
But there are no option for that available online. i agree. if they were smart about public relations they would have just upgraded all the silver accounts to gold through the end of their term, and then only offered gold afterwards (i.e., no silver non-renewals).
What I'm afraid now is that the online version of the gold membership will be more expensive than the 30$ you can get in the US T_T
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Can someone explain to me what game(s) the email is talking about when it lists all those benefits of the gamebattles premium access thing?
Also since it's somewhat related to the topic at hand, how difficult would it be to just be able to buy a gold membership to just one of the games MLG streams? If the annual price of a gold membership is $30, that's $2.50 per month. If you could specifically pick one or multiple games to get HD access to it would be even cheaper. I would be pretty content with paying less than a dollar per month for HD quality SC2 streams whenever there's an MLG event.
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Sounds pretty illegal to me. Any Lawer interested to share his wisom with us?
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I attempted to buy MLG Gold and it said it was out of stock? How can an online pass be out of stock? Is it only through US retail now?
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MLG completely changing lately, don't know what has gotten into them
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On February 03 2012 04:00 Teejing wrote:
Sounds pretty illegal to me. Any Lawer interested to share his wisom with us?
not going to do any specific research so take it with a grain of salt. in California, US, it would be considered a breach of contract (unless there is a term stating they can change their terms at any time for a full refund; i'm not reading the TOC), and arguably its a violation of California's Unfair Competition Law, Cal. Bus. & Prof. Code section 17200 because its an unfair business practice (most likely a bait and switch, but also potentially other violations). may also be a violation of the consumer legal remedies act as well.
what is ironic about this whole thing is that my mlg membership page still says i am entitled to HQ through April 2014. so, all i have to do is take a screenshot and mlg is fucking in hot water if they get sued.
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On February 03 2012 04:01 Yaki wrote:
MLG completely changing lately, don't know what has gotten into them
they are downsizing. loss of sponsers or lack of sponser payout is my guess.
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United States994 Posts
Anyone that wants a refund that renewed with the assumption they would get Columbus HQ will receive a refund per Kyle's post:
For those of you who are less than excited by this change, as you renewed recently with the understanding that you would be able to watch our Columbus Championship Event in HD, please submit an e-mail through https://support.majorleaguegaming.com/customer/portal/emails/new with your MLG Username and we will happily refund your $9.99 as long as it was set to expire after our Columbus Championship Event (meaning your last renewal must have been on or after December 23rd).
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On February 03 2012 04:04 Boblhead wrote:Show nested quote +On February 03 2012 04:01 Yaki wrote:
MLG completely changing lately, don't know what has gotten into them they are downsizing. loss of sponsers or lack of sponser payout is my guess.
Prize Pool goes up.
Player Compensation goes up.
MLG Downsizing? I think the word is restructuring.
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On February 03 2012 03:49 dAPhREAk wrote:Show nested quote +On February 03 2012 03:47 Hunterai wrote:
I'd be more than happy to upgrade to Gold by paying the difference between the old silver and the new gold.
But there are no option for that available online. i agree. if they were smart about public relations they would have just upgraded all the silver accounts to gold through the end of their term, and then only offered gold afterwards (i.e., no silver non-renewals).
plus if they offered gold for the difference they would get a lot of people on the same pay level as gold members. This whole thing seems unprepared and lacks the professionalism that a company should have. You should take the greatest care when you are handling peoples money.
I was actually looking forward to mlg starting up some more online stuff. Gamebattles has always seemed like a great way to move in on the community and focus more of the action onto them. Having their own ladder like halo with mlg maps and other ways of cheap content generation. have like 20 guys randomly moved into a ladder group and have the winner get a metal and a seed into the monthly tournaments from a whole bunch of other groups. So much opertunity there that I'm really sad this is how it gets announced.
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at least they are fast at refunds (or confirmation emails at least):
+ Show Spoiler +Deimos FEB 02, 2012 | 02:00PM EST Your silver membership autorenewal for $9.99 has been refunded. Your membership has also been removed from your MLG Profile. You should see the refund on your bank statement in 3-5 business days. Thanks, MLG Daniel D'Agostino - Community Outreach Manager Major League Gaming 3 Park Ave - 32nd Floor - New York, NY - 10016 Twitter: MLGDeimos www.majorleaguegaming.com
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Brace yourself, the witchhunt is coming!
On a more serious note, I bought the gold membership ( it was so cheap anyway) so i'm not too concerned about that. It's not really good PR wise though.
And also this autorenewal thing is pure bullshit >_<.
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Any person who even has a single day of silver membership since the change of the terms is entitled to a refund of any time remaining in the membership regardless of date of payment/renewel. To state otherwise is a lie and an attempt at extortion.
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On February 03 2012 04:03 dAPhREAk wrote:Show nested quote +On February 03 2012 04:00 Teejing wrote:
Sounds pretty illegal to me. Any Lawer interested to share his wisom with us? not going to do any specific research so take it with a grain of salt. in California, US, it would be considered a breach of contract (unless there is a term stating they can change their terms at any time for a full refund; i'm not reading the TOC), and arguably its a violation of California's Unfair Competition Law, Cal. Bus. & Prof. Code section 17200 because its an unfair business practice (most likely a bait and switch, but also potentially other violations). may also be a violation of the consumer legal remedies act as well. what is ironic about this whole thing is that my mlg membership page still says i am entitled to HQ through April 2014. so, all i have to do is take a screenshot and mlg is fucking in hot water if they get sued.
don't be stupid. first off they're based in NY so all cali law doesn't matter. If you want to look for a legal route start reading this.
https://accounts.majorleaguegaming.com/membership_terms_of_service
Fun fact TOS's are every companies best friend. People don't read them and they pretty much protect them in any case.
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On February 03 2012 03:53 MLG-Kyle wrote:Show nested quote +On February 03 2012 03:40 sermokala wrote:On February 03 2012 03:33 MLG_Adam wrote:On February 03 2012 03:31 sermokala wrote:On February 03 2012 03:28 MLG_Adam wrote:
Anyone that renewed after 12/22 with the expectation of getting Columbus HD will be given a refund if you email the support Kyle listed in his post. Perfect response why didn't this get included in the email? Was it not in the mass email? If so that was an oversight. Again, anyone that bought Silver after 12/22 with the expectation of Columbus HQ will receive a refund: For those of you who are less than excited by this change, as you renewed recently with the understanding that you would be able to watch our Columbus Championship Event in HD, please submit an e-mail through https://support.majorleaguegaming.com/customer/portal/emails/new with your MLG Username and we will happily refund your $9.99 as long as it was set to expire after our Columbus Championship Event (meaning your last renewal must have been on or after December 23rd). It wasn't in the email that the op posted. Saying that a mod or the person that owns the LR should update with this info so people know about it. Could you clarify if gold members will be getting these new benefits for game battles or is that going to be a different product entirely? if you can't remember your id or pw just reset it with your email and you'll get both. Its a really simple process once you are logged in. Gold Memberships (whether you bought online or in-store) will include HD access to our Championship Events and all of the GameBattles features for the duration of your membership.
Thank you could this get added to the op as well?
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EPT
