EPTOn February 03 2012 15:25 Wren wrote:
The email didn't include the refund path, hence the outcry.
The email didn't include the refund path, hence the outcry.
This is the crux of the matter.
Warning to All MLG Silver Members - Page 10
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Nethermind
New Zealand445 Posts
This is the crux of the matter. | ||
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ES_JohnClark
United States1121 Posts
On February 03 2012 14:35 6BiT wrote: So after reading this thread I see that MLG have made a couple of changes to their Silver membership (a good change), made an announcement about the change. Told you to cancel subscription if you didn't like the change (to the game battles thing), even told told you how to get a refund if they renewed recently... and a bunch of people are calling them retards ? get a clue You sir.. are totally missing the point. Follow the trail.. what you just laid out is not only NOT close to how it all went down.. it is not the real issue here. A MLG Fanboy or not.. this is an issue that bothers many people and if it was your bank or another 'real life' organization and you were not a 'fanboy'.. it would bother you too. It is something that needs addressed. Just saying.. 'Oh well.. we didn't mean for it to be like that or someone pushed the wrong button'... does not change the fact that it was in very poor taste and in most cases could be considered illegal. I love a lot of what MLG does and Sundance is a great guy.. and I suspect that his investors are pulling on the belt a bit... but there was a much more professional way to handle this. | ||
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Fryght
Netherlands254 Posts
![[image loading]](http://i.imgur.com/DRDcK.jpg) Probably would be smart for MLG to make sure they properly communicate the changes here as well, as Silver is still listed, with inclusion of streams. | ||
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Pure-SC2
United Kingdom1440 Posts
I log in and see that I have a silver membership, set to renew on Feb 19th. Ok, so I want to upgrade to Gold, I click the button that says upgrade to gold, and I get a message from the store that the item no longer exists. Ok, so I look through the store to find the gold membership, and I cannot find it, Why is it this difficult to upgrade my account? Do I need to cancel my silver membership before I can order a gold? Seems really unprofessional that they change it all like this and then make it such a pain in the ass to sort out. | ||
jarf1337
United States146 Posts
On February 03 2012 23:02 Pure-SC2 wrote: Man, the MLG site is frustrating me to no end. I log in and see that I have a silver membership, set to renew on Feb 19th. Ok, so I want to upgrade to Gold, I click the button that says upgrade to gold, and I get a message from the store that the item no longer exists. Ok, so I look through the store to find the gold membership, and I cannot find it, Why is it this difficult to upgrade my account? Do I need to cancel my silver membership before I can order a gold? Seems really unprofessional that they change it all like this and then make it such a pain in the ass to sort out. I had the same problem when they announced the Columbus spectator passes being on sale. I ended up having to go to my local Gamestop and purchase a Gold Membership card there. I am paranoid that they are going to release some sort of "Platinum Membership" this time which allows you to meet players and stuff.... but who knows! | ||
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Pure-SC2
United Kingdom1440 Posts
Based on that it looks like no online option for gold at this time. Hopefully some more info will come out about how we can watch SC2 HQ, but I'm guessing it will come in at a higher price point than silver, otherwise it makes no sense to change it because they've just had a bunch of people cancel their memberships. | ||
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FuzzyJAM
Scotland9300 Posts
On February 03 2012 14:57 Hall0wed wrote: My MLG account dates back to February 2005. I can link it if you really need me to, I was a huge Halo fan back in the day. I suggest not starting off your replies with things like that in the future, assumptions like that are no fun. ^_^ Ah, my account was August 2005 I believe. I specifically said "I suspect" because obviously I couldn't know. However, it's pretty obvious that I have been part of the MLG community for far longer than almost everyone else posting here, just as you have. | ||
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Seiniyta
Belgium1815 Posts
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Tristy
Norway172 Posts
If one option is gamebattles only, and one is both, we need an option for streams only. they will be hurting themselves by forcing stream viewers to pay for the whole package (even if it isnt too expensive). | ||
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Mr Showtime
United States1353 Posts
The change sucks, but inquire about getting your money back. MLG was incredibly helpful to me. | ||
MLG-Kyle
United States123 Posts
On February 04 2012 01:13 Tristy wrote: Now add a third option please... If one option is gamebattles only, and one is both, we need an option for streams only. they will be hurting themselves by forcing stream viewers to pay for the whole package (even if it isnt too expensive). This thinking was the main reason behind this transition. We want to enable our fans to buy only what they are interested in. There will be products based solely around online streaming in HD prior to our first Event. For those of you who are attempting to upgrade to Gold membership, the product is currently only available in GameStop and Toys "R" Us stores in the United States. Rest assured, we will have other options available online prior to our first Event of the year for our International fans and for those who don't have access to the stores mentioned above or who prefer to purchase online. Thanks for your continued support. Our site will be updated next week when these changes are officially made. The e-mail was sent in order to give our customers a heads up about the upcoming changes. | ||
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Soleron
United Kingdom1324 Posts
On February 04 2012 00:51 Seiniyta wrote: I hope I'll be able to buy a gold pass without the need of a credit card attached to my paypal. (Since, simply I don't own a credit card and won't get one any time soon). 30 dollar for a whole year of HD livestream and VODS is a pretty good deal. Uh, what? Doesn't your bank issue a debit card attached to your account? | ||
ZeromuS
Canada13422 Posts
On February 04 2012 01:28 MLG-Kyle wrote: This thinking was the main reason behind this transition. We want to enable our fans to buy only what they are interested in. There will be products based solely around online streaming in HD prior to our first Event. For those of you who are attempting to upgrade to Gold membership, the product is currently only available in GameStop and Toys "R" Us stores in the United States. Rest assured, we will have other options available online prior to our first Event of the year for our International fans and for those who don't have access to the stores mentioned above or who prefer to purchase online. Thanks for your continued support. Our site will be updated next week when these changes are officially made. The e-mail was sent in order to give our customers a heads up about the upcoming changes. Appreciate the time you are taking to make this clear though maybe getting some of it cleared up all in one place would be something to do for next time. Live and Learn eh? All this fallout can be avoided next time. This being said I look forward to buying the MLG stream only option | ||
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fleeze
Germany895 Posts
On February 03 2012 15:05 dAPhREAk wrote: this is why people shouldnt rely on legal advice on the internet. it is ILLEGAL, at least in countries with customer laws like germany. since customer right's here require a DOUBLE OPT IN. an OPT OUT is always illegal and you can just ignore the "contract" (there is none). | ||
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Seiniyta
Belgium1815 Posts
On February 04 2012 01:29 Soleron wrote: Uh, what? Doesn't your bank issue a debit card attached to your account? Doesn't work over here, I have a bank account attached to my paypal, but I have to still manually go to the website of my bank and send the money over to my paypal. That's fine for e-bay payments etc, but doesn't work with subscription based stuff, because the silver/gold renews automatically unless you decide to cancel it. | ||
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ES_JohnClark
United States1121 Posts
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stokes17
United States1411 Posts
Furthermore, making it the user's responsibility to fix this error seems like a bit of an attempt to profit off of less active or aware members. You guys should take a page from GOM's customer service department; Those guys are AWESOME. Either way, gonna go send my refund email now >_> | ||
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dizzy101
Netherlands2066 Posts
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MLG-Kyle
United States123 Posts
On February 04 2012 06:42 dizzy101 wrote: I'd like a one-time-pay option per tourney. I always forget to cancel, so never sign up for anything that automatically subtracts funds. You will have that option this year, just like it was available last year. | ||
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stokes17
United States1411 Posts
On February 04 2012 01:28 MLG-Kyle wrote: This thinking was the main reason behind this transition. We want to enable our fans to buy only what they are interested in. There will be products based solely around online streaming in HD prior to our first Event. For those of you who are attempting to upgrade to Gold membership, the product is currently only available in GameStop and Toys "R" Us stores in the United States. Rest assured, we will have other options available online prior to our first Event of the year for our International fans and for those who don't have access to the stores mentioned above or who prefer to purchase online. Thanks for your continued support. Our site will be updated next week when these changes are officially made. The e-mail was sent in order to give our customers a heads up about the upcoming changes. Can you please explain to me why the Official MLG email I received concerning the changes in terms of my MLg membership did not mention that I could seek a refund by emailing MLG support as is noted in the MOD edit in the OP? Why do I have to come to TL to get complete information? It seems like you just wanted to keep my 10 bucks. | ||
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