EPTAttention all MLG Silver Members,
As the start of the 2012 Season approaches, we are in the process of refining our premium product offering in order to bring you the best experience possible. As part of this reorganization, we have decided to remove Silver Membership from our product offering.
On Tuesday, February 7th, all MLG Silver Members will be transitioned into our newest product, GameBattles Premium Access. The product features are as follows:
Premium Ladder Support
Premium Avatar Skin
Access to a Premium Online Tournament each Month
Access to the Members-only Forum
Customization Option - Save Match Settings
First priority to Beta Tests
Season Prizing for Premium Ladders
Premium Trophies and Badges
The 3 month recurring price of this new product is $12.99.
Your next scheduled renewal will be for GameBattles Premium Access and you will be charged $12.99.
If you do not wish to be billed for GameBattles Premium Access on your next billing cycle, you must cancel your membership before your next scheduled renewal. You may do so on your profile page after logging into your account:
https://accounts.majorleaguegaming.com/account/membership
GameBattles Premium Access does not include any access to HD video. For those of you who are also interested in watching MLG Pro Circuit Championships in HD online, we recommend you check out the MLG Gold Membership Card, which is available at GameStop and Toys "R" Us stores nationwide. For $30, you'll get access to an entire year of Pro Circuit Championship livestreams in HD and an entire year of GameBattles Premium Access.
Thank you for your continued support of Major League Gaming. We are very excited to get GameBattles Premium Access in your hands next week! If you have any questions about GameBattles Premium Access, Silver Membership, or how this affects your account, please send us an e-mail at membership@mlgpro.com
Sincerely,
The MLG Product Team
As the start of the 2012 Season approaches, we are in the process of refining our premium product offering in order to bring you the best experience possible. As part of this reorganization, we have decided to remove Silver Membership from our product offering.
On Tuesday, February 7th, all MLG Silver Members will be transitioned into our newest product, GameBattles Premium Access. The product features are as follows:
Premium Ladder Support
Premium Avatar Skin
Access to a Premium Online Tournament each Month
Access to the Members-only Forum
Customization Option - Save Match Settings
First priority to Beta Tests
Season Prizing for Premium Ladders
Premium Trophies and Badges
The 3 month recurring price of this new product is $12.99.
Your next scheduled renewal will be for GameBattles Premium Access and you will be charged $12.99.
If you do not wish to be billed for GameBattles Premium Access on your next billing cycle, you must cancel your membership before your next scheduled renewal. You may do so on your profile page after logging into your account:
https://accounts.majorleaguegaming.com/account/membership
GameBattles Premium Access does not include any access to HD video. For those of you who are also interested in watching MLG Pro Circuit Championships in HD online, we recommend you check out the MLG Gold Membership Card, which is available at GameStop and Toys "R" Us stores nationwide. For $30, you'll get access to an entire year of Pro Circuit Championship livestreams in HD and an entire year of GameBattles Premium Access.
Thank you for your continued support of Major League Gaming. We are very excited to get GameBattles Premium Access in your hands next week! If you have any questions about GameBattles Premium Access, Silver Membership, or how this affects your account, please send us an e-mail at membership@mlgpro.com
Sincerely,
The MLG Product Team
I am kind of pissed about this. The one and only reason I bought an MLG membership in the first place was to watch Starcraft 2 MLG events in HD. That is it. I don't care about any other perk. And now in 5 days I don't even get that?
I sent MLG an email asking for some clarification and, if I am right in reading this, a refund -
Mod Edit
For those of you who are less than excited by this change, as you renewed recently with the understanding that you would be able to watch our Columbus Championship Event in HD, please submit an e-mail through https://support.majorleaguegaming.com/customer/portal/emails/new with your MLG Username and we will happily refund your $9.99 as long as it was set to expire after our Columbus Championship Event (meaning your last renewal must have been on or after December 23rd).
Full Post From MLG Kyle Below
+ Show Spoiler +
Hey guys,
I'd like to step in and clear things up.
The goal with our product lineup for 2012 is to enable our fans to pay for exactly what they want. In 2011, our products were very convoluted and bundled GameBattles and video features together. We've found our audience tends to only care about one or the other, so we're restructuring our products in order to facilitate those wants.
Our Silver Membership was one of the biggest culprits. We found that there was about a 70%-30% split in terms of the product. A large majority of Silver Members were using the pass to compete on GameBattles, while another significant portion of Silver Members only cared about watching MLG Video in HD.
In order to set fair prices for our products, we need to create products let users pay for only the features they are interested in. That is why we are removing Silver Membership and replacing it with products that focus specifically on one interest.
As I said above, most of our Silver Members were interested in competing on GameBattles. Rather than force every single user to sign up for a brand new product, we thought it would be best to message our users in advance of the change and give them the option to opt out of the membership moving forward.
We're still in the process of refining our product listing for 2012, and this is just the beginning. For those of you who are interested in video, rest assured, there will be products released specifically to suit your interests. In the meantime, I suggest you opt out of renewals on this product moving forward.
For those of you who are less than excited by this change, as you renewed recently with the understanding that you would be able to watch our Columbus Championship Event in HD, please submit an e-mail through https://support.majorleaguegaming.com/customer/portal/emails/new with your MLG Username and we will happily refund your $9.99 as long as it was set to expire after our Columbus Championship Event (meaning your last renewal must have been on or after December 23rd).
In the end, our goal is to make our products easier to understand, and allow you to pay for exactly what you are interested without any fluff. This is the beginning of the process that will allow us to do that.
Thank you for understanding.
Sincerely, The MLG Product Team
I'd like to step in and clear things up.
The goal with our product lineup for 2012 is to enable our fans to pay for exactly what they want. In 2011, our products were very convoluted and bundled GameBattles and video features together. We've found our audience tends to only care about one or the other, so we're restructuring our products in order to facilitate those wants.
Our Silver Membership was one of the biggest culprits. We found that there was about a 70%-30% split in terms of the product. A large majority of Silver Members were using the pass to compete on GameBattles, while another significant portion of Silver Members only cared about watching MLG Video in HD.
In order to set fair prices for our products, we need to create products let users pay for only the features they are interested in. That is why we are removing Silver Membership and replacing it with products that focus specifically on one interest.
As I said above, most of our Silver Members were interested in competing on GameBattles. Rather than force every single user to sign up for a brand new product, we thought it would be best to message our users in advance of the change and give them the option to opt out of the membership moving forward.
We're still in the process of refining our product listing for 2012, and this is just the beginning. For those of you who are interested in video, rest assured, there will be products released specifically to suit your interests. In the meantime, I suggest you opt out of renewals on this product moving forward.
For those of you who are less than excited by this change, as you renewed recently with the understanding that you would be able to watch our Columbus Championship Event in HD, please submit an e-mail through https://support.majorleaguegaming.com/customer/portal/emails/new with your MLG Username and we will happily refund your $9.99 as long as it was set to expire after our Columbus Championship Event (meaning your last renewal must have been on or after December 23rd).
In the end, our goal is to make our products easier to understand, and allow you to pay for exactly what you are interested without any fluff. This is the beginning of the process that will allow us to do that.
Thank you for understanding.
Sincerely, The MLG Product Team
