EPTWarning to All MLG Silver Members - Page 4
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TBone-
United States2309 Posts
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Sermokala
United States14038 Posts
On February 03 2012 03:33 feanor1 wrote: I think the best way would of been to extend silver benefits until the end of your current term and then not allow you to renew past this date. why provide services that aren't paid for? It seems like people are going to get free hd for columbus and get their money back if they renewed after 12/22. Just put that money and 20$ extra and get a whole year of gold. | ||
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ohmkerg
United States102 Posts
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dAPhREAk
Nauru12397 Posts
On February 03 2012 03:32 Kralic wrote: How do they know you want a refund if you do not ask for one? they changed the terms of service; they should keep the same terms, or refund the money. they dont get to change the terms and keep the money. its bullshit. and now i have to go through their website trying to figure out how to cancel my membership (forgot my mlg id =( ) to deal with this. | ||
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Soleron
United Kingdom1324 Posts
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MayorITC
Korea (South)798 Posts
On February 03 2012 03:32 Kralic wrote: How do they know you want a refund if you do not ask for one? Because they agreed to pay for something that you're not giving them. You should give a refund without even being asked and then ask them if they would be interested in the new deal. | ||
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RusHXceL
United States1004 Posts
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StarStruck
25339 Posts
On February 03 2012 03:36 dAPhREAk wrote: they changed the terms of service; they should keep the same terms, or refund the money. they dont get to change the terms and keep the money. its bullshit. and now i have to go through their website trying to figure out how to cancel my membership (forgot my mlg id =( ) to deal with this. Indeed. It's a reversal and a headache. | ||
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Soleron
United Kingdom1324 Posts
On February 03 2012 03:37 RusHXceL wrote: well Only Sc2 viewers would only want HD access. so hey MLG make a package around 10 bucks for HD only and stop stealing our money. our economy is bad enough. They said a year of HD-only is $30, I don't know if you can buy that online as I said above. | ||
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Sermokala
United States14038 Posts
On February 03 2012 03:33 MLG_Adam wrote: Was it not in the mass email? If so that was an oversight. Again, anyone that bought Silver after 12/22 with the expectation of Columbus HQ will receive a refund: For those of you who are less than excited by this change, as you renewed recently with the understanding that you would be able to watch our Columbus Championship Event in HD, please submit an e-mail through https://support.majorleaguegaming.com/customer/portal/emails/new with your MLG Username and we will happily refund your $9.99 as long as it was set to expire after our Columbus Championship Event (meaning your last renewal must have been on or after December 23rd). It wasn't in the email that the op posted. Saying that a mod or the person that owns the LR should update with this info so people know about it. Could you clarify if gold members will be getting these new benefits for game battles or is that going to be a different product entirely? if you can't remember your id or pw just reset it with your email and you'll get both. Its a really simple process once you are logged in. | ||
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Special Endrey
Germany1929 Posts
On February 03 2012 02:57 feanor1 wrote: I didn't realize anyone actually bought silver. I thought everyone used the hotpockets code. I would just cancel and pick up the gold membership. i bought silver, becasue it think it was worth the money  anyhow. I canceled my membership now | ||
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RusHXceL
United States1004 Posts
On February 03 2012 03:37 Soleron wrote: They said a year of HD-only is $30, I don't know if you can buy that online as I said above. HD only is 30 bucks? wtf/ I'll settle with standard :/ | ||
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dAPhREAk
Nauru12397 Posts
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StarStruck
25339 Posts
On February 03 2012 03:11 MLG-Kyle wrote: In the end, our goal is to make our products easier to understand, and allow you to pay for exactly what you are interested without any fluff. This is the beginning of the process that will allow us to do that. Thank you for understanding. Sincerely, The MLG Product Team Poor execution and handling of the situation. The Email wasn't advanced notice. Your customers are being charged when they never agreed to the new terms of agreement. The end result is more confusion to the deal and you get the reverse effect. | ||
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Gorsameth
Netherlands21935 Posts
You full well know that this action is illegal in any part of the world and while i dont have an mlg membership I hope someone takes you to court over this cause its the easiest win they ever had. | ||
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Sermokala
United States14038 Posts
On February 03 2012 03:40 RusHXceL wrote: HD only is 30 bucks? wtf/ I'll settle with standard :/ gold membership is 30$ for the whole year. That includes a whole host of other benifits. Even if it was just hd it would still be a steal compared to the other majors. | ||
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Dwomir
Sweden14 Posts
Here is what I don't understand, Will they add a second product only for HD streams / vods so that people can simply buy that instead or are we forced to buy Gold membership? I did not spend any money on MLG Silver Membership tho, I signed up with hotpockets and did not add any payment information so I should be fine but my membership ended last year then why am I still a member and will I even be able to watch the SC2 MLG tournaments in HD? I'm willing to pay for a product that will only gain me access to HD on these tournaments but this is just stupid. | ||
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Hunterai
Thailand842 Posts
But there are no option for that available online. | ||
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Zealotdriver
United States1557 Posts
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dAPhREAk
Nauru12397 Posts
On February 03 2012 03:47 Hunterai wrote: I'd be more than happy to upgrade to Gold by paying the difference between the old silver and the new gold. But there are no option for that available online. i agree. if they were smart about public relations they would have just upgraded all the silver accounts to gold through the end of their term, and then only offered gold afterwards (i.e., no silver non-renewals). | ||
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