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Wren
United States745 Posts
NASL would do well to realize that TL is as friendly a forum they will ever be exposed to, where people strive to be rational and reasonable and moderators actively squelch the unsupporered hate their productions have generated. It is absolutely appalling to see broad sweeping dismissals. All that said, PMs are meant to stay private, it is always "wrong" to share them in public. | ||
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TrickyGilligan
United States641 Posts
-Policy was not followed. The person who failed to follow policy is to blame, and will be dealt with accordingly. -Policy was followed. This means the policy was unclear or wrong, and MUST BE CHANGED to avoid future incidents. NASL, it really looks to me like you went into this without a plan. Shit happens, and you just say "oh well shit happens." Shit will always happen, you need to make sure that you do everything in your power to prepare for it and deal with it. Will things still go wrong? Of course, but you need a baseline of standards so you can go back and update them based on the new information. If you fail to do that, NASL Season 2 is going to have just as many problems. People might be willing to forgive once, but don't be surprised if the hate for Season 2 is ten times worse. But that's the bad news. The good news is you can fix it! Take responsibility, really look at what went wrong, and have a detailed plan to avoid those issues in the future. | ||
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OCsurfeR
United States195 Posts
Certainly we went into everything we do with a detailed plan. Certainly that plan wasn't perfect. Certainly it wasn't always executed perfectly. Certainly the plan needs revision and we are revising it. We don't say "accidents happen" to put aside the NASL's responsibility, we take full responsibility for every decision we make and every error that occurs, thus my apology on the behalf of the NASL for the last-moment schedule change on the last day of the Finals, along with several other explanations and admissions on where we have erred and need to improve. NASL has been and will continue to be as transparent as possible to the community and we will continue to admit our mistakes and then strive even harder to fix them until the NASL is an organization each and every member of the SC2 community can be proud of. | ||
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OCsurfeR
United States195 Posts
On July 15 2011 03:35 Wren wrote: The stream chat has those nice little stars next to the names of all the subscribers, and it was FAR AND AWAY the most vicious real-time feedback I've ever seen. Maybe they should start a subscriber forum, then there would be no denying what their customers think. NASL would do well to realize that TL is as friendly a forum they will ever be exposed to, where people strive to be rational and reasonable and moderators actively squelch the unsupporered hate their productions have generated. It is absolutely appalling to see broad sweeping dismissals. All that said, PMs are meant to stay private, it is always "wrong" to share them in public. The biggest challenge we face in future events is how to create an event that is as engaging for the remote streaming audience as it is for the live audience. Albeit even the live audience offered some feedback lending credulity that there was probably too much time between matches, on the whole they didn't mind it nearly as much as the remote audience and, in fact many appreciated the breaks as an opportunity to get signatures from players, have something to eat, visit partner booths and discuss the matches with each other. None of that is really possible remotely, which means we in the NASL need to do a better job in either bifurcating that content so there is more for the remote audience, or compress inter-game times at the suffering of the live audience, or some other improvement to make it more ideal for both audiences. You're right wren, on day one the streaming audience, all of whom were subscribers, were pretty vicious, and rightly so. By the end of Day one and pretty much through Day two and three things had calmed down considerably and there was a lot of positive feedback, but what I described above remained a persistent facet of pain for the streaming audience. We are aware and we will evolve it for the Season Two Finals. | ||
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Akta
447 Posts
On July 16 2011 01:11 OCsurfeR wrote: I don't think it's that "hard". I used quotation marks because producing quality video broadcasts is obviously not easy. But entertaining both live and remote viewers is not something no one done before. Perhaps you can pick something up from for example the UFC but your post made me think of the Dreamhack invitational. The biggest challenge we face in future events is how to create an event that is as engaging for the remote streaming audience as it is for the live audience. Ignoring the technical production quality(would guess some TV production company was responsible for that part), the basic concept did not seem complicated. From reading the comments on TL both the live and stream viewers seemed to love the event. I'm sure it could be better than the DH invitational and I'm sure there will be better live events but it seemed like a decent example of an SC2 event concept that people appeared to enjoy. | ||
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SKC
Brazil18828 Posts
On July 16 2011 03:08 Akta wrote: I don't think it's that "hard". I used quotation marks because producing quality video broadcasts is obviously not easy. But entertaining both live and remote viewers is not something no one done before. Perhaps you can pick something up from for example the UFC but your post made me think of the Dreamhack invitational. Ignoring the technical production quality(would guess some TV production company was responsible for that part), the basic concept did not seem complicated. From reading the comments on TL both the live and stream viewers seemed to love the event. I'm sure it could be better than the DH invitational and I'm sure there will be better live events but it seemed like a decent example of an SC2 event concept that people appeared to enjoy. The biggest diference is DH had a lot of games and people didn't mind losing a few games to watch everything that was avaible at the event. If your whole competition is one event, people can miss a few earlier games but still watch every game in the finals. NASL wanted watching every single game while still doing other stuff in the local event possible. That's understandable, considering it's only the finals, but in my opinion impossible. You either have to make the local crowd do their stuff before or after the games, make them miss some matches, or accept large downtimes. I cannot think of a solution that does result in one of those three situations and would be pleasently surprised if they could find one, but I believe they will just have to compromise and offer the live crowd less time to do what they do. | ||
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Akta
447 Posts
On July 16 2011 03:31 SKC wrote: I meant the Dreamhack Stockholm invitational, not DH summer/winter.The biggest diference is DH had a lot of games and people didn't mind losing a few games to watch everything that was avaible at the event. If your whole competition is one event, people can miss a few earlier games but still watch every game in the finals. NASL wanted watching every single game while still doing other stuff in the local event possible. That's understandable, considering it's only the finals, but in my opinion impossible. You either have to make the local crowd do their stuff before or after the games, make them miss some matches, or accept large downtimes. I cannot think of a solution that does result in one of those three situations and would be pleasently surprised if they could find one, but I believe they will just have to compromise and offer the live crowd less time to do what they do. | ||
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OCsurfeR
United States195 Posts
On July 16 2011 03:31 SKC wrote: The biggest diference is DH had a lot of games and people didn't mind losing a few games to watch everything that was avaible at the event. If your whole competition is one event, people can miss a few earlier games but still watch every game in the finals. NASL wanted watching every single game while still doing other stuff in the local event possible. That's understandable, considering it's only the finals, but in my opinion impossible. You either have to make the local crowd do their stuff before or after the games, make them miss some matches, or accept large downtimes. I cannot think of a solution that does result in one of those three situations and would be pleasently surprised if they could find one, but I believe they will just have to compromise and offer the live crowd less time to do what they do. Obviously we'll have to brainstorm some options, but we believe if we cut down on some of the inter-game video, introduce features like post-game analysis and make the process of changing players out of the booths more efficient, we can both compress time and preserve the enjoyability both for the fans at the event and the fans at home. We'll be soliciting a ton of feedback from all of you as we prepare for the Season Two Finals. | ||
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LuckedOut
77 Posts
I want to start off saying that I love the growth we are seeing from the E-sports community. From IPL, GSL, NASL, DREAMHACK, and Much more we are getting a daily stream of great Sc2 content. All of these organization are putting a great foot forward in expanding the sport we all love so much.The pro scene is evolving and stories are developing to create a great atmosphere surrounding the players. We all know that MLG Dallas was learning experience. They had ongoing issues with their stream which hurt their credibility to put a solid product out there for us. What was their reaction? They owned up to their shortcomings and guranteed a solid performance at their next showing @ MLG Columbus. In addition anyone that paid for HD stream quality/VOD access to MLG Dallas was either refunded or credited for the next MLG event. There was alot of paths they could of taken, but they chose to take care of their customers. It was great to see them be so successful @ MLG Columbus and show the community that they are a great organization that takes care of their audience. So my question is to NASL. Much like MLG Dallas, we all know and acknowledge that NASL Season 1 had many shortcomings. Sure it had its positive ( so many great games through the season),but honestly the production value was far from expected, the no shows should of been handled differently or addressed before the season started, and the commentating should of been far better early in the season. Going into season 2 I have faith that you guys are going to fix these issues and put out a much better product starting at day 1. However that does not change the fact that the people who paid 20.00-25.00 were not given a polished and finished product. We were given a product with many bugs and issues. I almost feel like we paid to let them figure out how to produce a quality product. So NASL, will there be any compensation for those who purchased Season 1 Tickets? I realize that we as consumers take our own risks when purchasing products, and we are not entitled to any kind of compensation. However, I would look at the road paved by MLG@Dallas and how they handled the whole process. Now it's time for NASL to step up. | ||
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OCsurfeR
United States195 Posts
TL.net forums are not the correct place to have a Customer Service conversation. | ||
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LuckedOut
77 Posts
On July 16 2011 07:03 OCsurfeR wrote: Any questions about NASL.tv accounts should be emailed to accounts@nasl.tv and we will assess requests for refunds on a case-by-case basis. TL.net forums are not the correct place to have a Customer Service conversation. Alright thanks. | ||
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OCsurfeR
United States195 Posts
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Nuttyguy
United Kingdom1526 Posts
why has 2 of my PMs to you been ignored? | ||
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FabledIntegral
United States9232 Posts
You'd still be able to play a single elimination finals, the loser of the match doesn't drop to the losers bracket, they simply get 2nd place prize money, which is $15k more than third, so why go there anyways! You'd get in over twice the amount of games using this format with still having a finals where no player has an inherent advantage over another! I understand this is more like having a single elimination tourney with a second, lesser tourney in the losers bracket, but it's a way to get in more games and keep the excitement imo. | ||
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FabledIntegral
United States9232 Posts
http://postimage.org/image/87ijs0kk/ + Show Spoiler + ![[image loading]](http://i51.tinypic.com/10z94d3.jpg) Sorry for double post | ||
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