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Did i buy an used cd key?

Forum Index > SC2 General
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douglashv
Profile Blog Joined April 2007
Venezuela73 Posts
Last Edited: 2010-09-28 05:14:32
September 28 2010 05:12 GMT
#1
I'm so scared, yesterday I went and bought starcraft 2 from a games store in Panama, and I'm trying to register the cd-key and it says:

"Se han producido los siguientes errores:
*La clave de autentificación que has introducido ya ha sido utilizada. Por favor, vuelve a intentarlo. Igualmente puedes hacer clic aquí, luego buscar en el menú del juego y a continuación hacer clic en “Introducir código de CD” para probar esta clave en una región diferente, o vuelve a intentar este proceso con una cuenta de Battle.net diferente."

I tried using America English (US), and it says:

"The following problems have occurred:
* The authentication key you entered cannot be claimed. Please check the key and try again. Alternatively, you can enter this key for a different region by changing the leading part of the www.battle.net URL (ex. “eu.battle.net”) in your web browser, or for a different Battle.net account."

Did I buy an used copy of sc2? ... I'm still in Panama, so tomorrow I'm going to go to the store to claim another copy. But I'm afraid that they won't stand for it.

What else can I do if that happens?

I'll keep you informed.

the sticker says:
"Starcraft 2 Authentication Key Wings of Liberty - Standard Edition - US
XXXXXX-XXXX-XXXXXX-XXXX-XXXXXX"
Just Be!
justiceknight
Profile Blog Joined May 2008
Singapore5741 Posts
September 28 2010 05:14 GMT
#2
if the shop has computer and internet, u can ask and input the cd key on the spot and show them.
Sentient
Profile Joined April 2010
United States437 Posts
September 28 2010 05:17 GMT
#3
If the key was taken, it would tell you so. You are probably entering it wrong.

Have you checked the obvious things? Make sure you don't confuse 0 (zero) with O (the letter) and 1 (one) with I (L or i).
zonic
Profile Joined May 2010
New Zealand64 Posts
September 28 2010 05:17 GMT
#4
I think you did, and i dont think you can do anything about it unless you call blizzard and fax your reciept.
douglashv
Profile Blog Joined April 2007
Venezuela73 Posts
September 28 2010 05:23 GMT
#5
On September 28 2010 14:17 zonic wrote:
I think you did, and i dont think you can do anything about it unless you call blizzard and fax your reciept.


I have the entire box, it has 4 guest passes, quick start guide, some paper to write on, and the cd. It might help that the box has a barcode and the isbn number?
Just Be!
dbddbddb
Profile Joined April 2010
Singapore969 Posts
September 28 2010 05:25 GMT
#6
erm if you bought a copy of the US edition means you have to register on the US website right? did you register on the US b.net website?
Luoson
Profile Joined May 2010
New Zealand153 Posts
September 28 2010 05:26 GMT
#7
On September 28 2010 14:17 Sentient wrote:
If the key was taken, it would tell you so. You are probably entering it wrong.

Have you checked the obvious things? Make sure you don't confuse 0 (zero) with O (the letter) and 1 (one) with I (L or i).

Pretty sure they dont use o/0s and i/l anymore for that reason
Tsagacity
Profile Blog Joined August 2005
United States2124 Posts
Last Edited: 2010-09-28 05:35:04
September 28 2010 05:33 GMT
#8
I bought a Blizzard game in the past that had a used CD key. Someone had opened the box and written down the cd key, and I hadn't noticed the seal was broken when buying it.

I had to contact blizzard and mail them my CD sleeve that had the CD key on it. About a week later they e-mailed me a new CD key.

So if that's your problem, the good news is you can still get your copy, but you may have to wait a bit for the mail to go through.

They also ban the CD key that you bought originally. It's nice to know the asshole who stole the key gets what he deserves
"Everyone worse than me at video games is a noob. Everyone better than me doesn't have a life."
Domonic
Profile Joined August 2010
United States135 Posts
September 28 2010 05:35 GMT
#9
On September 28 2010 14:23 douglashv wrote:
Show nested quote +
On September 28 2010 14:17 zonic wrote:
I think you did, and i dont think you can do anything about it unless you call blizzard and fax your reciept.


I have the entire box, it has 4 guest passes, quick start guide, some paper to write on, and the cd. It might help that the box has a barcode and the isbn number?


It only comes with two guest passes. Weird man. Go to the store and see if they will exchange/return.
torm
Profile Joined May 2010
Canada274 Posts
September 28 2010 05:37 GMT
#10
On September 28 2010 14:35 Domonic wrote:
Show nested quote +
On September 28 2010 14:23 douglashv wrote:
On September 28 2010 14:17 zonic wrote:
I think you did, and i dont think you can do anything about it unless you call blizzard and fax your reciept.


I have the entire box, it has 4 guest passes, quick start guide, some paper to write on, and the cd. It might help that the box has a barcode and the isbn number?


It only comes with two guest passes. Weird man. Go to the store and see if they will exchange/return.


two sc2 passes
two wow passes
douglashv
Profile Blog Joined April 2007
Venezuela73 Posts
September 28 2010 05:38 GMT
#11
On September 28 2010 14:35 Domonic wrote:
Show nested quote +
On September 28 2010 14:23 douglashv wrote:
On September 28 2010 14:17 zonic wrote:
I think you did, and i dont think you can do anything about it unless you call blizzard and fax your reciept.


I have the entire box, it has 4 guest passes, quick start guide, some paper to write on, and the cd. It might help that the box has a barcode and the isbn number?


It only comes with two guest passes. Weird man. Go to the store and see if they will exchange/return.


sorry for not specify, it has two sc2 guest passes and two wow guest passes.
Just Be!
sikyon
Profile Joined June 2010
Canada1045 Posts
Last Edited: 2010-09-28 05:40:58
September 28 2010 05:39 GMT
#12
You will have to talk to blizzard, but if you can prove you bought it (picture of a recipet and the key) they will usually give you a new key and ban the old one from what I hear.

Edit: Technically the store owes you since it was their security lapse and they provided defective product but GL getting anything out of them.
douglashv
Profile Blog Joined April 2007
Venezuela73 Posts
September 28 2010 05:41 GMT
#13
On September 28 2010 14:33 Tsagacity wrote:
I bought a Blizzard game in the past that had a used CD key. Someone had opened the box and written down the cd key, and I hadn't noticed the seal was broken when buying it.

I had to contact blizzard and mail them my CD sleeve that had the CD key on it. About a week later they e-mailed me a new CD key.

So if that's your problem, the good news is you can still get your copy, but you may have to wait a bit for the mail to go through.

They also ban the CD key that you bought originally. It's nice to know the asshole who stole the key gets what he deserves


Do you know if I can send an email with a picture of the cd sleeve? But I'm glad that there is an exit for this.
Just Be!
EleanorRIgby
Profile Joined March 2008
Canada3923 Posts
September 28 2010 05:45 GMT
#14
On September 28 2010 14:41 douglashv wrote:
Show nested quote +
On September 28 2010 14:33 Tsagacity wrote:
I bought a Blizzard game in the past that had a used CD key. Someone had opened the box and written down the cd key, and I hadn't noticed the seal was broken when buying it.

I had to contact blizzard and mail them my CD sleeve that had the CD key on it. About a week later they e-mailed me a new CD key.

So if that's your problem, the good news is you can still get your copy, but you may have to wait a bit for the mail to go through.

They also ban the CD key that you bought originally. It's nice to know the asshole who stole the key gets what he deserves


Do you know if I can send an email with a picture of the cd sleeve? But I'm glad that there is an exit for this.


i would go to the store first and see what they can do a0nd if not you would have to send a picture of your cd key and i.d.
savior did nothing wrong
Aegeis
Profile Blog Joined April 2010
United States1619 Posts
September 28 2010 06:01 GMT
#15
What's the 1st letter, my cd key had a bug where "F" and I think "A" would look exactly the same. It is a weird thing with ink on the card.
"Skills to pay the bills" - Artosis, https://twitter.com/AegeisSC2 ,http://www.tumblr.com/blog/socal-esports
DrakanSilva
Profile Blog Joined March 2010
Chile932 Posts
September 28 2010 06:12 GMT
#16
it seems you have the region wrong...
it might be that so try to register your key in another region... maybe is just bugged.

anyway you can always email blizzard support or call them, i've done it and they really help me right away... it make take 1 or 2 days but it will help you a lot
In the beginning there was nothing... and then exploded
MegaBUD
Profile Joined September 2010
Canada179 Posts
September 28 2010 06:15 GMT
#17
Yep... its the wrong region... Key is valid.
Subversion
Profile Blog Joined April 2010
South Africa3627 Posts
September 28 2010 06:17 GMT
#18
Yeah dude you're trying to register for the wrong region.

You don't just change the language to US English, you have to make a Bnet account with a US address (you can just make one up, just use United States as your country)

Make a us.battle.net account and it will work fine
MadJack
Profile Blog Joined March 2010
Peru357 Posts
September 28 2010 06:21 GMT
#19
Subversion is wrong.

That message only comes up because of 2 things:

1.- Already used key

And (most common)

2.- Your key is missing a digit or 1 of them is wrong, happens a lot while buying SC2 keys on internet stores. Solution: Let them know there is something wrong with the key and tell them to check it for you, they will most likely reply with the correct key, like with me

good luck :D
이제동 화이팅! / http://www.youtube.com/watch?v=26jjD3ro-Xk /
Silu
Profile Joined June 2010
Finland165 Posts
September 28 2010 06:41 GMT
#20
I think your problem is your CD-key, it shouldn't be just X's. It should be a combination of different letters and numbers.
Domonic
Profile Joined August 2010
United States135 Posts
September 28 2010 06:41 GMT
#21
On September 28 2010 15:41 Silu wrote:
I think your problem is your CD-key, it shouldn't be just X's. It should be a combination of different letters and numbers.


LOL
aztrorisk
Profile Blog Joined April 2010
United States896 Posts
September 28 2010 06:42 GMT
#22
Same thing happened to me. Just type in battle.net in google. And create an account. They add a product. Thats how I registered for starcraft. At first, I didn't work when I clicked on the link. Maybe this'll work.
A lock that opens to many keys is a bad lock. A key that opens many locks is a master key.
mute20
Profile Joined April 2010
Canada175 Posts
September 28 2010 06:46 GMT
#23
On September 28 2010 15:41 Silu wrote:
I think your problem is your CD-key, it shouldn't be just X's. It should be a combination of different letters and numbers.


That was probably the funniest thing I have read in a week .
Eluadyl
Profile Joined May 2010
Turkey364 Posts
September 28 2010 07:00 GMT
#24
On September 28 2010 15:41 Silu wrote:
I think your problem is your CD-key, it shouldn't be just X's. It should be a combination of different letters and numbers.


How I wish you actually wrote this seriously
Not enough energy
blitzkrieger
Profile Joined September 2010
United States512 Posts
Last Edited: 2010-09-28 07:07:49
September 28 2010 07:06 GMT
#25
On September 28 2010 15:41 Silu wrote:
I think your problem is your CD-key, it shouldn't be just X's. It should be a combination of different letters and numbers.


TROLLMOAR


I bought WC3 at Costco one day when I was a kid. When I got home their was no CD. I was pretty mad and upset but luckily they let me give it back b/c they were having a huge problem with people stealing games from the store. In fact I checked the other boxes to make I got a CD and 3 or 4 of them were empty before I even came across (luckily) one with a CD.

Was the box open or messed with in any way? Since you don't need the CD someone could have taken your CD-key and DL'd the client and left the CD for you. The worse the area you bought it the more likely it is to be stolen, just a thought.

Very easy to steal the CD-key (usually they open the BOTTOM so you won't notice). Return it or call blizzard and see if you can get it since you have the UPC barcode on it.
xxxxxxb
Profile Joined October 2009
155 Posts
September 28 2010 07:26 GMT
#26
Can't believe it's 2010 and this stuff still happen. How many more years until they put some empty boxes and a sign "if you wish to buy this game please ask someone our staff"?
douglashv
Profile Blog Joined April 2007
Venezuela73 Posts
September 28 2010 11:55 GMT
#27
On September 28 2010 15:17 Subversion wrote:
Yeah dude you're trying to register for the wrong region.

You don't just change the language to US English, you have to make a Bnet account with a US address (you can just make one up, just use United States as your country)

Make a us.battle.net account and it will work fine


I tried this and didn't work either.
Just Be!
douglashv
Profile Blog Joined April 2007
Venezuela73 Posts
September 28 2010 11:56 GMT
#28
On September 28 2010 15:41 Silu wrote:
I think your problem is your CD-key, it shouldn't be just X's. It should be a combination of different letters and numbers.


Obvious troll it's obvious.
Just Be!
noD
Profile Blog Joined August 2010
2230 Posts
Last Edited: 2010-09-28 12:08:21
September 28 2010 12:03 GMT
#29
ur in venezuela for what I saw so u probably bought the latin america version and wont be able to register in the us ...
Ops: just saw the post as a whole, ya someone already used it .... (i know a bit of spanish)
enlive
Profile Joined September 2010
United Kingdom30 Posts
September 28 2010 12:09 GMT
#30
On September 28 2010 20:56 douglashv wrote:
Show nested quote +
On September 28 2010 15:41 Silu wrote:
I think your problem is your CD-key, it shouldn't be just X's. It should be a combination of different letters and numbers.


Obvious troll it's obvious.

1. It is "Obvious troll is obvious"
2. It seems about 5 people in this thread don't quite know what a troll is, perhaps you should try googling it?

Agreeing with everyone else here though, region.
Ayestes
Profile Joined April 2010
United States106 Posts
September 28 2010 12:13 GMT
#31
On September 28 2010 16:06 blitzkrieger wrote:
Show nested quote +
On September 28 2010 15:41 Silu wrote:
I think your problem is your CD-key, it shouldn't be just X's. It should be a combination of different letters and numbers.


TROLLMOAR


I bought WC3 at Costco one day when I was a kid. When I got home their was no CD. I was pretty mad and upset but luckily they let me give it back b/c they were having a huge problem with people stealing games from the store. In fact I checked the other boxes to make I got a CD and 3 or 4 of them were empty before I even came across (luckily) one with a CD.

Was the box open or messed with in any way? Since you don't need the CD someone could have taken your CD-key and DL'd the client and left the CD for you. The worse the area you bought it the more likely it is to be stolen, just a thought.

Very easy to steal the CD-key (usually they open the BOTTOM so you won't notice). Return it or call blizzard and see if you can get it since you have the UPC barcode on it.


This so happened to me with Walmart and Civ3. The "Open Box" is rather deadly. Especially when Walmart doesn't beleive you. Civ3 was worth 100 dollars at least.
Would you kindly?
nam nam
Profile Joined June 2010
Sweden4672 Posts
September 28 2010 12:42 GMT
#32
On September 28 2010 16:26 xxxxxxb wrote:
Can't believe it's 2010 and this stuff still happen. How many more years until they put some empty boxes and a sign "if you wish to buy this game please ask someone our staff"?


Many stores do that. It's a large world though.
Ayestes
Profile Joined April 2010
United States106 Posts
September 28 2010 12:50 GMT
#33
Console games are locked up, but computer games... lol
Would you kindly?
JackDino
Profile Joined July 2010
Gabon6219 Posts
September 28 2010 13:18 GMT
#34
There is no region restriction on registering your game, the error you get has nothing to do with the region you're trying to registering in.
This isnt Broodwar so I dont owe anyone respect for beating me. -arb
Swwww
Profile Blog Joined July 2010
Switzerland812 Posts
September 28 2010 13:37 GMT
#35
On September 28 2010 15:41 Domonic wrote:
Show nested quote +
On September 28 2010 15:41 Silu wrote:
I think your problem is your CD-key, it shouldn't be just X's. It should be a combination of different letters and numbers.


LOL


Yea I had the same issue, you have to buy a new copy of the game..
"What is this TeamSupportGroup?" - mahnini.
douglashv
Profile Blog Joined April 2007
Venezuela73 Posts
September 28 2010 21:43 GMT
#36
problem solved!
I went to the games store and they don't offer any kind of warranty on pc games. But, they can offer support on how to solve problems with the game. It was pretty easy, they just clicked on a link that appeared on the error message, and then, they clicked on Add a new game and then entered the cd key and the registration was succesful. It was pretty straight forward, I don't understand how i couldn't figure it out. If that wouldn't have been enough I might have had to call blizzard for support.
Just Be!
Vitakraft
Profile Joined August 2010
3 Posts
Last Edited: 2010-09-28 22:07:29
September 28 2010 22:06 GMT
#37
On September 28 2010 14:23 douglashv wrote:
...it has 4 guest passes...


How? I bought it (EU) twice, for me and for a friend, and either one had 2..
EliteAzn
Profile Blog Joined April 2010
United States661 Posts
September 28 2010 22:33 GMT
#38
They can take the XBox route and have the key enabled when it is purchased...then the stealer just have to be lucky to enter the key between the time you buy it and the time you register it.

(By XBox route, I mean for points and such, the person can't just simply steal the code. It must be purchased, then it is enabled...I had a problem where I bought one (1600 pt card) and it wasn't working b/c it was saying the seller didn't enable to code.....after like 4 hours, it started to work)
(╯`Д´)╯︵ ┻━┻ High Five! _o /\ o_
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