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Good restaurants will know when customers are upset and apologize and comp something on the bill such as gratuity and hope the customers will come back next time. The pub just royally fucked itself for making such a bad call. Actually, the manager of the pub royally fucked him/herself. The owner of the pub will see this shit in the news and fire their ass. Send an apology letter and hope to god that business will return to normal.
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On November 20 2009 08:19 WhuazGoodJaggah wrote:Show nested quote +On November 20 2009 08:15 jalstar wrote:On November 20 2009 08:11 Forgottenfrog wrote:On November 20 2009 08:08 jalstar wrote:On November 20 2009 08:07 Forgottenfrog wrote:On November 20 2009 08:00 jalstar wrote:On November 20 2009 07:57 Forgottenfrog wrote:On November 20 2009 07:52 jalstar wrote:On November 20 2009 07:45 Code wrote:
lol even if the group was larger than 8 people and the gratuity is "required" the restaurant is retarded for doing this in the first place. this is pretty common where i live. the customers were more retarded for choosing to get arrested instead of paying $16 for the service. and even if it's bad service it requires a lot of effort to serve 8 people they felt like they werent being served. So if they were in groups of 4 and asked to be seated close to each other than they can skip out on the tip because their party is less than 6? i have no idea how restaurants deal with people gaming the system like that. but yeah there are mandatory gratuities all over the place, read the fine print. Who's really gaming the system here? MANDATORY gratuties. Mandatory gratuities are all over the place, it's not the restaurant's fault that the customers are too dumb to understand the word "mandatory". The name of the thread should be "group arrested for not paying bill" since it was a normal part of the bill for large groups. Or the restaurant fault for not understand the word gratuties. I don't think you understand. It's VERY COMMON for large groups to be charged a mandatory gratuity. The restaurant apparently needed the cops to deal with unruly customers. You can't just pay for part of the bill and refuse to pay the rest. how about make the bill clear with 1 number instead of this bullshit trickery? americans are really stupid, do they always wipe their ass through the legs?
"I don't like the service, so I'm not going to pay the mandatory gratuity charge"
"I don't like the state government, so I'm not going to pay the sales tax"
"I didn't like the steak, I'm just going to pay for the drinks"
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what a dick move. there might be automatic gratuity figured in for larger groups (like groups of 6), but calling the cops is fucking ridiculous. what kind of rep does this pub want.
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Haha, the diners just got the best possible way to broadcast the fact that the service sucks.
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This situation is crazy. I mean both sides are at fault here really; there should be no way the police should have to be involved, especially charges pressed over 16$. It is a very common, if not silly, practice in the US to include a mandatory gratuity for large groups. My real problem with that practice is it doesn't really provide an incentive for good service. That aside, it's only 16 dollars just pay it ffs. Even if you are unhappy with the service it is a part of the bill. You have every right to never come to the place again, tell all your friends what a dump it is, you don't have a right to just say "I'm not going to pay a part of this bill." The restaraunt is also at fault ... for one giving the bad service. Number 2 calling the police, if the manager in charge wasn't able to resolve the situation with the customers, he shouldn't be in charge.
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On November 20 2009 08:14 Sfydjklm wrote:
cant americans just stop embarrassing themselves in front of the whole world.
i know right? stupid situations never occur in other countries.
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Snet
United States3573 Posts
I remember one time at IHOP my brother put the tip under a cup or something so the waiter didn't see it at first. She ran after us to our car and begged us to tell her why she didn't get a tip. We were like O_O?
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Tips are supposed to be for good service. At some point, North American businessmen realized that they could just pay their workers less by creating the impression that tips are required. Now waiters/waitresses expect a tip regardless of how crappy their service is, and it completely negates the point of the tip. How can a tip encourage good service if it's mandatory?
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On November 20 2009 08:29 Zzoram wrote:
Tips are supposed to be for good service. At some point, North American businessmen realized that they could just pay their workers less by creating the impression that tips are required. Now waiters/waitresses expect a tip regardless of how crappy their service is, and it completely negates the point of the tip. How can a tip encourage good service if it's mandatory?
you usually get to choose between a 15% and 20% tip, and most managers are nice enough to talk to you instead of calling the cops 
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On November 20 2009 08:21 jalstar wrote:Show nested quote +On November 20 2009 08:19 WhuazGoodJaggah wrote:On November 20 2009 08:15 jalstar wrote:On November 20 2009 08:11 Forgottenfrog wrote:On November 20 2009 08:08 jalstar wrote:On November 20 2009 08:07 Forgottenfrog wrote:On November 20 2009 08:00 jalstar wrote:On November 20 2009 07:57 Forgottenfrog wrote:On November 20 2009 07:52 jalstar wrote:On November 20 2009 07:45 Code wrote:
lol even if the group was larger than 8 people and the gratuity is "required" the restaurant is retarded for doing this in the first place. this is pretty common where i live. the customers were more retarded for choosing to get arrested instead of paying $16 for the service. and even if it's bad service it requires a lot of effort to serve 8 people they felt like they werent being served. So if they were in groups of 4 and asked to be seated close to each other than they can skip out on the tip because their party is less than 6? i have no idea how restaurants deal with people gaming the system like that. but yeah there are mandatory gratuities all over the place, read the fine print. Who's really gaming the system here? MANDATORY gratuties. Mandatory gratuities are all over the place, it's not the restaurant's fault that the customers are too dumb to understand the word "mandatory". The name of the thread should be "group arrested for not paying bill" since it was a normal part of the bill for large groups. Or the restaurant fault for not understand the word gratuties. I don't think you understand. It's VERY COMMON for large groups to be charged a mandatory gratuity. The restaurant apparently needed the cops to deal with unruly customers. You can't just pay for part of the bill and refuse to pay the rest. how about make the bill clear with 1 number instead of this bullshit trickery? americans are really stupid, do they always wipe their ass through the legs? "I don't like the service, so I'm not going to pay the mandatory gratuity charge" "I don't like the state government, so I'm not going to pay the sales tax" "I didn't like the steak, I'm just going to pay for the drinks"
actually those quotes you make are the exact opposite i said. no matter if you like the service the tax or the steak you pay for all with 1 number on your bill. if you were pleased by the service you give a little bit extra a gratuite which stands up to its meaning.
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On November 20 2009 08:17 Liquid`Drone wrote:
sounds like minimum wages should increase so tips aren't mandatory nor necessary for a waiter or waitress and then it can actually be a tip rather than part of the paycheck.
Waiters usually make below minimum wage hourly in the states before tips are factored in.
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United States44072 Posts
This is why tipping sucks. I don't have a problem with the principle of voluntarily paying a little extra if the waiter makes an effort above and beyond what they're already getting paid to do by the pub. But just paying a some of their wages directly out of convention rather than with any relation to their effort is absurd.
If I'm in Burger King and get decent service (ie beyond what they're required to do) then I'd happily tip them because I know they get paid shit to do shit. However if I'm in a decent restaurant and I get the same level of service I tipped the Burger King employee to do I'd probably not tip because they're already getting paid to provide me all the basic stuff, they'll have to work harder to impress me.
The root of the problem is that restaurant owners have realised they don't actually need to pay their employees, the worse they pay them, the greater the incentive to tip. I once had a manager of a restaurant bitch at me because I left 10% rather than the recommended 15% they'd kindly suggested they deserved on my bill. Apparently his staff were really underpaid and overworked. He seemed confused when I informed him that as the manager perhaps he ought to pay them more and maybe hire a few more so they don't have to work as hard and that it wasn't my job to charitably cover for his own greed.
It's a good idea in principle but in practice it sucks.
In this particular case I agree with the couple and the restaurant are really stupid for doing something this public.
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On November 20 2009 08:21 jalstar wrote:Show nested quote +On November 20 2009 08:19 WhuazGoodJaggah wrote:On November 20 2009 08:15 jalstar wrote:On November 20 2009 08:11 Forgottenfrog wrote:On November 20 2009 08:08 jalstar wrote:On November 20 2009 08:07 Forgottenfrog wrote:On November 20 2009 08:00 jalstar wrote:On November 20 2009 07:57 Forgottenfrog wrote:On November 20 2009 07:52 jalstar wrote:On November 20 2009 07:45 Code wrote:
lol even if the group was larger than 8 people and the gratuity is "required" the restaurant is retarded for doing this in the first place. this is pretty common where i live. the customers were more retarded for choosing to get arrested instead of paying $16 for the service. and even if it's bad service it requires a lot of effort to serve 8 people they felt like they werent being served. So if they were in groups of 4 and asked to be seated close to each other than they can skip out on the tip because their party is less than 6? i have no idea how restaurants deal with people gaming the system like that. but yeah there are mandatory gratuities all over the place, read the fine print. Who's really gaming the system here? MANDATORY gratuties. Mandatory gratuities are all over the place, it's not the restaurant's fault that the customers are too dumb to understand the word "mandatory". The name of the thread should be "group arrested for not paying bill" since it was a normal part of the bill for large groups. Or the restaurant fault for not understand the word gratuties. I don't think you understand. It's VERY COMMON for large groups to be charged a mandatory gratuity. The restaurant apparently needed the cops to deal with unruly customers. You can't just pay for part of the bill and refuse to pay the rest. how about make the bill clear with 1 number instead of this bullshit trickery? americans are really stupid, do they always wipe their ass through the legs? "I don't like the service, so I'm not going to pay the mandatory gratuity charge" "I don't like the state government, so I'm not going to pay the sales tax" "I didn't like the steak, I'm just going to pay for the drinks"
I don't like the service, so I am going to pay the markup on the food meant to cover the costs of the service and then be forced to "voluntarily" pay extra because I am thankful for their effort.
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On November 20 2009 07:49 bladebrood wrote:Show nested quote +On November 20 2009 07:24 Forgottenfrog wrote:
for not paying the mandatory 18 percent gratuity totaling $16
???
haha. this is hilarious
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lol, wtf? Since when is a tip mandatory by law? Aint in Canada. I regularly "tip" a penny.
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No, you shouldn't be arrested for not leaving a tip, but that wasn't what happened here.
There was a mandatory gratuity for larger parties dining in and the couple just happened to be in a large enough party for it to be required. Mandatory gratuities are added to account for something called DIFFUSION OF RESPONSIBILITY which you can look up if you don't know what it is. This couple didn't pay their bill and got burned.
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On November 20 2009 08:37 sixghost wrote:Show nested quote +On November 20 2009 08:17 Liquid`Drone wrote:
sounds like minimum wages should increase so tips aren't mandatory nor necessary for a waiter or waitress and then it can actually be a tip rather than part of the paycheck.
Waiters usually make below minimum wage hourly in the states before tips are factored in.
UNLESS they make less than hourly with tips, then they have to be paid minimum. Seems fair to me. Shit service = shit pay, good service = great pay.
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its why i liked korea where there is no tip
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i once ate at a fancy seafood restaurant and at the end of it we gave them about 15% tip. as we were walking out they stopped us and were like "oh, you have to pay AT LEAST 22% tip!" and we're like uhh...
we payed the extra money since we didn't want to get into an argument at the time. but seriously, its messed up
On November 20 2009 07:29 FrozenArbiter wrote:
..... Why the fuck do you still call it "gratuity" if it's something you are legally obligated to pay?
Main Entry: gra·tu·ity
Pronunciation: \grə-ˈtü-ə-tē, -ˈtyü-\
Function: noun
Inflected Form(s): plural gra·tu·ities
Date: 1540
: something given voluntarily or beyond obligation usually for some service; especially : tip
Retarded.
for real.
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Oh, and if a gratuity is mandated, I almost always leave little-no tip. Partly out of principle, and partly because there's no reason for a mandatory gratuity. What's the difference between a 6-table and 3 couples?
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EPT
