EPT2. From what I heard the customer support from riot went crap after tencent bought them
Riot's secret to making money - Page 4
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Yoshi-
Germany10227 Posts
2. From what I heard the customer support from riot went crap after tencent bought them | ||
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red_
United States8474 Posts
On February 08 2013 20:42 sob3k wrote: Uh yes I would say that. You could easily unlock every champion and rune you'd ever need before you even got near having the skill level to be an actual competitive team, plus have plenty left over for whatever you wanted. If you spent $50 on IP boosts like the cost of a traditional game you would be rolling in ingame currency. I guess we just thoroughly disagree then. I think people with experience in the genre who would have an accelerated learning curve could easily reach 'competitive'(not pro) status where their lack of champion depth or rune options would be a noticeable disadvantage. | ||
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RiceAgainst
United States1849 Posts
On February 07 2013 15:36 FlaShFTW wrote: Riot's secret is making the most expensive, free game in the world. LoL comes out stronger, however, because you dont need to buy anything in order to become a good player. everything you need can be obtained just from playing the game, thus adding to the addiction level of the game (play more = progress more and get more). and as you progress, you naturally want to progress faster (getting champions faster, skins to make you look cool, etc). This is a natural flow from beginning, middle, and end, where end is the beginning of the "expensive" part of LoL. I try to explain this to my friends that do buy RP, it doesn't work. I still play with them though, but I keep telling them that they're just falling into a trap. But pretty much, what you said is the truth to what makes them successful - the business model, not their customer service. | ||
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Itsmedudeman
United States19229 Posts
On February 09 2013 03:17 Yoshi- wrote: 1. Riot is certainly not doing profit with their esport stuff 2. From what I heard the customer support from riot went crap after tencent bought them Well, the whole purpose of their esports promotion is to gain more players in the future and also keep their players and keep them buying runes/champions. Customer service is more or less the same, but it's all really about maintaining their image. They definitely don't have some hot head developer saying stupid shit and they always choose their words wisely unlike HoN. Valve is more professional, but more in the dark, and they let the community speak well on their part for them. Blizzard is just in the dark now. | ||
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Tal
United Kingdom1017 Posts
On February 09 2013 15:38 RiceAgainst wrote: I try to explain this to my friends that do buy RP, it doesn't work. I still play with them though, but I keep telling them that they're just falling into a trap. But pretty much, what you said is the truth to what makes them successful - the business model, not their customer service. Is it really a trap for people who've played 100's of hours to pay some money in support? Compared to pretty much any form of entertainment it's a great deal, not exactly some terrible trap. Among my friends who play, most have spent about $15, and used it to get some cool skin and unlock a champ they were impatient for. And these things tend to have been bought in the 'middle', not the end. Compared to other games I've played (e.g any new PC game or console game) it's been a good deal so far. It depends how you define customer service. If you mean the actual service when you write an email complaining about something, then no, it's not important. Though they do seem quite nice in terms of giving people free stuff or fixing problems. But if you mean customer service in terms of providing esports, balancing, matchmaking and all that, then yes, that's more important than having a microtransaction based business model. | ||
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