EPTMy recent experience with Newegg.com 1*/5* - Page 2
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Depetrify
978 Posts
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LovE-
United States1963 Posts
I didn't have a problem whatsoever and I put it together myself (with a buddy telling me what to do over the phone.) I've continued to use Newegg and I have done a few RMAs and haven't had as issue thus far. Sucks you didn't have a good experience because I recommend them to everyone. | ||
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English
United States475 Posts
On June 28 2012 03:06 VTArlock wrote: Ah judging from all of your responses I now kinda feel like an asshole, however I did bitch and moan enough to get them to replace the part regardless. However I did forget to add in one bit of information that I will edit into the OP when I get home ( on cell phone at the moment ). We had an older motherboard lying around the house and Axslav helped me put all the components onto that one to verify it was the issue and it started right up. To be fair though; All of the house mates fully inspected the motherboard before mailing it back and they saw no such issue with the pins which further backs up my casing that I DID NOT damage them when newegg said I did. I don't think anyone has any doubt that it wasn't the motherboard with the issue. You still are the probable cause of the motherboard's malfunction and are extremely lucky to have received a new one. You may have shorted the mobo which might not have any physically noticeable effects. This is probably a better example of Newegg's great, rather than terrible, customer support. | ||
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spbelky
United States623 Posts
"I'm sorry sir but physical damage voids the Newegg warranty and you'll have to take this up with the manufacturer" Why didn't you take this up with the manufacturer? I've used Newegg many times and I've also had two SSD's crap out on me. I never bothered contacting Newegg about it because I read their policies and saw that pretty much 99% of everything on their website is only covered by manufacturer warranties. Anyway, that blows that your computer didn't work right away, I know dat feel bro. Super glad everything is working now, and funny story about bitching everyone out at newegg, I got a laugh out of that. Seriously though, don't blame newegg. Their policy is clear and reasonable. Next time contact the manufacturer. | ||
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Chef
10810 Posts
It is pretty standard that if you break something / open up electronics yourself, they are not going to pay for it. Like almost everything says 'warranty void if opened' so that you pay for someone qualified to do it, or they don't pay for your mistakes. | ||
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JDub
United States976 Posts
1) I've bought a lot of shit from Newegg (built ~4 different computers from Newegg over the past 5-6 years), I have had to RMA 2-3 different parts but never had an issue with them sending me a new one. 2) CPU != computer. It was really painful reading "CPU" over and over again. Good luck disassembling your CPU and putting it back together though  | ||
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Enki
United States2548 Posts
Hope you get your computer working op. | ||
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Thrill
2599 Posts
The vendor/distributor only really replaces items that are DoA, you could have probably gotten a new mb from the manufacturer with less of a hazzle but really - why did you remove the risers? The graphics card wasn't seated correctly? What case was this? | ||
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blade55555
United States17423 Posts
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Carson
Canada820 Posts
As it's been said over and over and over and over, why did you remove the risers?! It's through our errors that we gain experience, and experience trumps knowledge in many situations. That said, nicely written blog. | ||
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Antimatterz
United States1010 Posts
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LaSt)ChAnCe
United States2179 Posts
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Duka08
3391 Posts
2) In the future, if you EVER RMA something, take some detailed pictures of it first. Makes "he said she said" issues like this non-existant. | ||
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CryMore
United States497 Posts
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Mstring
Australia510 Posts
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