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Hello Liquidians!
So I had to share this experience with you all because it is COMPLETELY ridiculous.
To start things off with a little back story. I live in the ex-Team Reign house with Mirhi, Axslav, DoA, and a couple other outstanding individuals. Since I moved in about 3 months ago I had only my crap 2 year old laptop to game with, so my mates kindly decided to let me use their PC's to game when they weren't using them. After a while it was time for me to get my own CPU.
Having never built a computer before I obviously needed a little help, luckily I lived in one of the nerdiest houses on the planet and finding a helping hand as far as what parts to buy and where to get them from was extremely easy.
Mirhi jumped at the chance (considering this meant he got his amazingly awesome Alienware laptop back lol) and directed me to ***newegg.com***. He talked with me about what I wanted the cpu to do what my budget was, and all that good stuff. I decided I wanted something that I could play sc2 while streaming...pretty much my only CPU requirement in the last 2 years.
+ Show Spoiler +however d3, HoN, and LoL are also frequented in the home
Anyways after much deliberation we decided on this list of parts
+ Show Spoiler +
Anyways down to the meat of the story.
I spent about a $1,000 building this computer from newegg and received all my parts within a week of ordering... so far so good...
Now as I said I've never built a computer so I enlisted the help of my very kind mate DoA (who had just finished building a super sweet cpu about 2 weeks prior) to help me learn how to put all these pieces together.
He explained to me very simply what each part was, where it went on the motherboard, how it received power, and how it worked. I NEVER thought building a CPU was this easy... I've done 200 piece puzzles that were more difficult...
The only issue was the video card stuck up a little higher than it should have... we figured out that my CPU case actually had risers built into it, so when we installed the motherboard it sat a bit higher than it should have. I decided that I would take the CPU apart the next day to remove the risers and put it back together.
After successfully teaching me how to put it all together, we turned it on...SUCCESS!! It started right up, I installed the OS, and all other updates etc etc. (starcraft 2)
Day 2
I unplugged the CPU, removed the power from all components, and started disassembling the CPU I had just built. Removed the risers, and put everything back in... It went very smooth without issue. The only thing I didn't take out was the processor from the motheboard since it wasn't necessary.
I go to turn the cpu back on after all this... NOTHING...just... nothing. There was a LED lit on the motherboard... I knew it was getting power, but it simply wouldn't turn on, no fans whirring, no startup, just dead.
After I went onto our roomie skype channel crying my heart out "I broke something, something wrongs etc etc" They all told me to relax and would inspect the issue when they got home.
Mirhi was up to bat having the most CPU experience.
He checked all connections, checked the power switch cables (about 10 times), took everything apart, put it back together. Spent a good hour and a half, scratching his head thinking, "WTF did Arlock do to this thing...there's NOTHING wrong"!
He took the processor out and checked the pins... nothing wrong.
Mirhi's Verdict, "Mail the shit back, get another one, this one is defective in some way shape or form"
I sighed and said alright T_T, got a RMA code from newegg, spent $20 something bucks shipping it back and patiently sat on my thumbs.
Then finally hearing back from newegg, they sent me this message:
Thank you for requesting a Return Merchandise Authorization (RMA) at Newegg.com.
Your RMA return was received and sent to our Inspections Department for closer examination.
Unfortunately, the below item(s) was physically damaged and beyond the applicable Newegg.com warranty coverage as indicated in our Standard Warranty Policy.
Motherboard Damage
The motherboard was received with apparent end-user caused physical damage to CPU socket contact pins. Items received with physical damage cannot be processed by Newegg and voids our return policy. End-user would need to contact the product manufacture for direct support.
For further assistance, we recommend contacting the manufacturer directly to see if they can offer repair or replacement of the item(s) under manufacturer warranty. Please use the following link to find the contact info for any manufacturer whose items we carry: Contact Manufacturer.
We greatly apologize for any inconvenience this may have caused, and thank you for your patience and understanding. The item(s) are currently being shipped back to you and should arrive in approximately 5 - 10 business days.
If you have any questions, please visit our Contact Us Page.
Sincerely,
Your Newegg.com Customer Service Team
WTF!!!?? No... that did not happen, basically newegg was trying to screw me out of $160 saying that somehow either me or my genius nerd house mates, made one of the MOST trivial mistakes every in CPU building, fucking with the pins.
After 5 calls speaking with several different newegg employees, they all kept telling me the same thing, "I'm sorry sir but physical damage voids the Newegg warranty and you'll have to take this up with the manufacturer"
I WAS FURIOUS
I demanded to keep being transferred to whoever the fuck their boss was and kept insisting that it was 100% unacceptable for them to simply mail me back the now physically damaged board and fend for myself... after about 5 more people all told me very politely to fuck off, I got in touch with someone able to make a decision
The sales director blah blah person told me... "This isn't even worth the trouble your causing, I'm going to just mail you a new board and be done with this, for all I know it could have been one of out guys who accidentally damaged it."
Finally!
After a week of complaining, defending myself, explaining to them just how amazingly sick nerds my house mates are, and how UNLIKELY it is that they would have made such a trivial mistake they gave in and are mailing me a new board...
It is safe to say I will NEVER use newegg again. The hoops of fire I had to jump through to save myself from paying $160 for someone else's mistake were ridiculous.
Please, purchase with caution!!!!
Take pictures of EVERYTHING as you un-box them, and TONS OF PICTURES OF EVERYTHING before you mail them back.
TL;DR: I fucked something up, and newegg fucked something else up... They are mailing me a new motherboard after I QQ'd for hours.
 
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Um... QQ more..
I built my comp off NewEgg.. got the parts very fast for good prices and everything worked. I even upgraded my mobo/cpu afterwards and everything worked fine.
Dont blame newegg for this....honestly, bent pins is not their fault.. it's yours. always will be. and it sucks, but thats life. Every part has a voided warranty for physical damage. Warranties cover DOA parts and other problems.. but not bent pins on a mobo or cpu.
anyway, have fun with other websites who have higher prices, higher shipping costs, less customer service, and worse reviews.
BTW, most people here are going to agree with me. Newegg is great and you're just whining.
Do you think that other companies other than newegg would compromise with you and just send you a new board? You lucked out, and you still complain.. There's this thing called Karma..
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Hyrule19002 Posts
Risers are to keep the motherboard out of electrical contact with the case....don't not use them....
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Just accept that you damaged it yourself and move on. Built in risers LOL.
I've had terrific experiences with Newegg.ca (canada's version) and have done nearly a dozen RMA's with no issues whatsoever.
0/5
If you don't know what you're doing, stick to pre-builts.
Not going to shop there anymore? I bet they wouldn't sell you another thing anyway.
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You probably won't get much support for the whole "avoid newegg" movement, but it is a pretty crappy situation. Personally, I've spent thousands through Newegg over the course of a decade and never had an issue with an RMA. Always fantastic service and usually received my orders a day ahead of time. I love the Newegg with my whole body.
I was wondering why on day 2 you would disassemble mostly everything. From a reader's perspective, it's apparent that something you did caused an issue with one of the components during the teardown, whether or not it was the pins or the socket or something else on the board.
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It sounds to me like you shorted out your motherboard because you removed the risers from the tower. Honestly you're lucky you managed to harass them into sending you another board.
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That's what you get for buying new old technology. Newegg is kind of bad on RMA's but whenever something dies that I buy from them I just send it straight to the manufacturer.
Grats though, you bitched somebody out. 1hr of bitching for saving $160?!?!? I think it was worth it and you should just put up with it. Newegg isn't a bad site, as you are the 1% who encountered trouble. I bet you wrote a negative review on the motherboard. See that is why a lot of reviews are negative, as people encountering trouble has a greater incentive to write a review than somebody not.
TL:DR: You just got yourself worked up for nothing.
EDIT: BTW They're called Stand-offs not risers.
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So are you saying the mobo broke by itself for no reason and the people at newegg then messed up the pins to cover it up, or what? Sounds like a bit of a stretch.
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Uh, sort of off-topic, but I just wanna say that CPU stands for Central Processing Unit (The processor) and not Computer.
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On June 28 2012 02:00 EneMecH wrote:
Uh, sort of off-topic, but I just wanna say that CPU stands for Central Processing Unit (The processor) and not Computer.
yeah confused me too through the reading,
havent had trouble with newegg, had some with ncix but im pretty sure the fault is on canada postal service who didnt find my home, decided to "ship back to owner" (ncix) and ive never heard of my shits again...
edit:
for you story i pretty agree with other, when you dont know what to do dont bitch if u broke something, you should buy it prebuilt
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If it was working day 1, then you took it apart and it broke, that kind of implies you broke it, looks like you shorted it by taking out risers or bent those pins yourself accidentally when you took it apart (why did you do this exactly??)
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This blog honestly looks like some guy who thinks CPU means computer messed up his motherboard on a whim and then wanted someone to blame. There are a lot of less than reliable means with which to purchase computer components, and Newegg is one of the few excellent sources, this won't change my opinion lol.
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Have to say just from what you said it sounds like you broke it.
1. It worked at first.
2. You don't know much about PC's and you took it apart yourself, and it did not work after that.
These two things just do add up, I wouldn't be too harsh on Newegg based on just this.
Personally I buy pre-builts with my poor PC knowledge, costs a little bit more but I don't have to go through the hassle of putting it together / this happening.
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if something is working perfectly why would you take it apart? like others have said you shorted the motherboard by taking out the risers. many computer parts especially those built by many different manufacturers aren't going to always fit perfectly together. so what if your video card sits a little high? could have saved a lot of trouble by just not trying to fix something that wasn't broken.
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while I found your story hilarious, it sounds like it was your fault stuff broke. And companies generally don't want to send you stuff because you broke it because they lose money.Newegg.com is a good site to get stuff at a low cost.
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On June 28 2012 02:13 Lyter wrote:
If it was working day 1, then you took it apart and it broke, that kind of implies you broke it, looks like you shorted it by taking out risers or bent those pins yourself accidentally when you took it apart (why did you do this exactly??)
Pretty much this. It was working, you messed with it, and then it stopped working. Why should newegg be responsible for the damage you caused to the motherboard?
Still, this is a lesson to consumers that bitching for long enough to a company can pay dividends. Even when the company is obviously not at fault
Edit: Actually, you're bitching that newegg is a bad site when they're paying $160 for a new motherboard when you broke the last one? wtf haha. if anything this blog should be "NEWEGG IS AWESOME THEY SENT ME A FREE MOTHERBOARD" seriously man
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I see this shit all the time. User error into user frustration and blow up.
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It sounds like you shorted it out. you're pretty lucky they sent you a new one after you broke it...I really don't know why you're complaining about anything.
edit: also, CPU...I don't think it means what you think it means
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Ah judging from all of your responses I now kinda feel like an asshole, however I did bitch and moan enough to get them to replace the part regardless.
However I did forget to add in one bit of information that I will edit into the OP when I get home ( on cell phone at the moment ).
We had an older motherboard lying around the house and Axslav helped me put all the components onto that one to verify it was the issue and it started right up.
To be fair though; All of the house mates fully inspected the motherboard before mailing it back and they saw no such issue with the pins which further backs up my casing that I DID NOT damage them when newegg said I did.
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CPU = Central Processing Unit (AKA Processor).
Just thought I would let you know. (Somone beat me to it, damn)
Anyway, just like many others have pointed out, it has to be your fault. It worked, you took it apart and put it back together and now it doesn't work anymore. Coincidence? Probably not.
And you actually managed to get them to mail you a new one? Idk if these are the correct words but here in Norway we have something called "Consumer ethics", which basically means that you don't do what you did. If you broke it, don't try to blame it on the company that sold it to you.
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I've never heard anything bad about NewEgg :O
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I built my computer and I bought EVERYTHING from Newegg and spent about 1300.
I didn't have a problem whatsoever and I put it together myself (with a buddy telling me what to do over the phone.)
I've continued to use Newegg and I have done a few RMAs and haven't had as issue thus far.
Sucks you didn't have a good experience because I recommend them to everyone.
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On June 28 2012 03:06 VTArlock wrote:
Ah judging from all of your responses I now kinda feel like an asshole, however I did bitch and moan enough to get them to replace the part regardless.
However I did forget to add in one bit of information that I will edit into the OP when I get home ( on cell phone at the moment ).
We had an older motherboard lying around the house and Axslav helped me put all the components onto that one to verify it was the issue and it started right up.
To be fair though; All of the house mates fully inspected the motherboard before mailing it back and they saw no such issue with the pins which further backs up my casing that I DID NOT damage them when newegg said I did.
I don't think anyone has any doubt that it wasn't the motherboard with the issue. You still are the probable cause of the motherboard's malfunction and are extremely lucky to have received a new one. You may have shorted the mobo which might not have any physically noticeable effects. This is probably a better example of Newegg's great, rather than terrible, customer support.
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"I'm sorry sir but physical damage voids the Newegg warranty and you'll have to take this up with the manufacturer"
Why didn't you take this up with the manufacturer? I've used Newegg many times and I've also had two SSD's crap out on me. I never bothered contacting Newegg about it because I read their policies and saw that pretty much 99% of everything on their website is only covered by manufacturer warranties.
Anyway, that blows that your computer didn't work right away, I know dat feel bro. Super glad everything is working now, and funny story about bitching everyone out at newegg, I got a laugh out of that.
Seriously though, don't blame newegg. Their policy is clear and reasonable. Next time contact the manufacturer.
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Like the other first responses in this thread, I also have used NewEgg and been satisfied with them.
It is pretty standard that if you break something / open up electronics yourself, they are not going to pay for it. Like almost everything says 'warranty void if opened' so that you pay for someone qualified to do it, or they don't pay for your mistakes.
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I think all the responses have been spot on. I'll just give my +1 to the following
1) I've bought a lot of shit from Newegg (built ~4 different computers from Newegg over the past 5-6 years), I have had to RMA 2-3 different parts but never had an issue with them sending me a new one.
2) CPU != computer. It was really painful reading "CPU" over and over again. Good luck disassembling your CPU and putting it back together though 
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Dunno, I never had a problem with them. Bought 2 computers including my last one couple years ago that was pretty expensive, in addition to a graphics card. I did have an issue with the hard drive not being secured because one of the brackets was like bent inside the case but thats more an issue with the case manufacturer.
Hope you get your computer working op.
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It's been stated time and again but i'll have to join the choir - removing the "risers" shorted the motherboard.
The vendor/distributor only really replaces items that are DoA, you could have probably gotten a new mb from the manufacturer with less of a hazzle but really - why did you remove the risers? The graphics card wasn't seated correctly? What case was this?
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Never had any issues with Newegg in anyway shape or form. I was able to return items I had to get my money back or replacements no problem. Sucks that happened to you, but from what I read it worked perfectly and then you decided to rebuild it again?
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I feel your pain, but I can't condone a thread where someone doesn't recommend Newegg.ca or .com
As it's been said over and over and over and over, why did you remove the risers?!
It's through our errors that we gain experience, and experience trumps knowledge in many situations.
That said, nicely written blog.
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Newegg is the shit. Used it for every computer part I have needed since I found it.
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keep in mind that while your friends may be godly nerds, they aren't likely trained PC repair professionals (like the ones that sent you that e-mail) who get these issues all day and have a lot of experience identifying problems
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1) Newegg is brilliant, and I've unfortunately had to RMA one or two things but the experience was pleasant and quick.
2) In the future, if you EVER RMA something, take some detailed pictures of it first. Makes "he said she said" issues like this non-existant.
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Sounds like it was your fault, the customer service rep knew it was your fault, but you bitched enough to them to make them just say screw it and give you your stuff back.
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Bent pins? Been there done that. Magnifying glass and a tiny flat-head screwdriver XD
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EPT
