EPTBeing nice or being an asshole - Page 2
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Saturnize
United States2473 Posts
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esre
Ireland109 Posts
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Manifesto7
Osaka27156 Posts
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Deja Thoris
South Africa646 Posts
No nonsense is what you are aiming for, not "best buddy" or "absolute cock" | ||
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VonLego
United States519 Posts
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.gypsy
Canada689 Posts
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HULKAMANIA
United States1219 Posts
On February 23 2011 04:06 GameTime wrote: When companies screw with you, you have to screw with them right back. Being nice gets nothing done because you just fall into their cookie cutter problem and "solution" format. When you have been dicked around, the slightest sense you get that the person you are talking to won't solve your problem, immediately ask for a manager. Like you said, these people usually don't deserve it so go straight to the source and it's usually the person who set those policies in the first place. Managers understand that they would rather lose a few dollars here or there to keep their customers but the peons that you talk to first don't have that authority. See that's where I disagree. When companies screw with you, you certainly do not have to screw with them right back. You're free to react to people however you want to; you don't have to let their actions determine yours. You don't have to return evil for evil. And that's my point: I already acknowledged that being a polite and respectful person will not achieve the same results that being a slobbering douchebag will. I agree. But what I wanted to point out is that being a decent and respectful person to your fellow human beings is worth being occasionally thwarted by customer service. I wanted to point out that acting like an asshole in order to get better service works but that it will tend to trivialize rather than enrich your life. I realize that last statement borders on mysticism. Nevertheless I stand by it. On February 23 2011 07:12 Manifesto7 wrote: It depends on what kind of person you value being. If you think it is work making other people feel bad for a slight increase in efficiency, then that is your call. And here is my point put into much clearer language. They just don't make forum posters like this guy anymore. | ||
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Deleted User 101379
4849 Posts
For example when i got my internet connection but hadn't gotten my login details due to a postal error. I explained nice and calm that i will not pay for the time until i can actually use the connection, since it's illogical to pay for something you can't use: I got escalated and got a temporary login that i could immedatly use and noone got yelled at or offended. Edit/Clarification: As opposed to "common knowledge", most support people actually care and want to help you. In some companies they even get a bonus for solving a customers problem, though even without that most of the time they try their best, but sometimes they just don't have the possibility, so they will gladly escalate you to someone who can help. | ||
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nayumi
Australia6499 Posts
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shinwa
Sweden225 Posts
To the people I work with (as I do not longer take calls myself), if someone is being an asshole - we are a lot less inclined to give the caller what he/she wants. However I do believe that we work in a different way than many other customer services, but friendliness goes a very long way. | ||
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