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Need Help Finding Drivers

Forum Index > Tech Support
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mptj
Profile Blog Joined June 2009
United States485 Posts
August 28 2013 12:27 GMT
#1
Hello, everyone. I'm going off to college tomorrow and as a gift, my parents got me a new laptop.The link can be found here :


http://www.bestbuy.com/site/Toshiba---Satellite-15.6"-Touch-Screen-Laptop---4GB-Memory---500GB-Hard-Drive---Satin-Black/8968475.p?id=1218960136751&skuId=8968475

Well, seeing as I'm familiar with 7 as opposed to 8, I foolishly deleted the existing partitions and installed 7 onto a fresh one. The problem I'm now experiencing is I can not find my network and ethernet drivers ANYWHERE. I've been searching for almost two days, and tried to post on a few other forums before coming here but I've had no luck. All the drivers I find for this laptop work for Windows 8, I hope someone can be of assistance.

Thanks in advance for the help, everybody.
"Only the Good Die Young"
scott31337
Profile Joined January 2013
United States2979 Posts
Last Edited: 2013-08-28 13:22:51
August 28 2013 13:21 GMT
#2
go to start - in the box type 'devmgmt.msc" and take a screenshot of it - right click the yellow ones - properties - details - hardware ID - use the sites below -

http://pcidatabase.com/

http://devid.info/

Sorry just woke up I'll try to provide more info after your screenshot.

THIS WAGON IS HITTING MAFIA FOR SURE BOYS!
Ropid
Profile Joined March 2009
Germany3557 Posts
August 28 2013 13:37 GMT
#3
Are you sure you actually need to manually search for drivers? Everything might just work through whatever Windows Update finds and installs automatically. The driver downloads often just throw some strange software that will show up in the task-bar's notification area onto the PC instead of just updating the actual driver.
"My goal is to replace my soul with coffee and become immortal."
mptj
Profile Blog Joined June 2009
United States485 Posts
August 28 2013 13:57 GMT
#4
Here is the link to my screenshot of device manager.

Link: http://imgur.com/WhrQtOL

I'm currently getting my hardware ID values and looking on those sites.

Ropid- I would use Windows update but I'm unable to connect to the internet because I'm missing my network and ethernet drivers.
"Only the Good Die Young"
mptj
Profile Blog Joined June 2009
United States485 Posts
Last Edited: 2013-08-28 14:30:06
August 28 2013 14:17 GMT
#5
So using the devid.com I was able to get my ethernet driver, I'm still struggling to get most of the others but i'm going to keep trying in the meantime.

EDIT: Neither site is finding a match to the hardware ID for my network controller.

EDIT2: Neither site had a match for my PCI Simple Communications Controller.

EDIT3: Neither site had a match for my SM Bus Controller.
"Only the Good Die Young"
mptj
Profile Blog Joined June 2009
United States485 Posts
August 28 2013 16:39 GMT
#6
http://imgur.com/mzelq8c

Ok, this is my second link and screenshot after running Windows updates and searching for drivers automatically. I made a new post because I need to bump this as I need to have it solved before tomorrow, does anyone else have some advice on where to go from here?
"Only the Good Die Young"
a176
Profile Blog Joined August 2009
Canada6688 Posts
Last Edited: 2013-08-28 17:08:24
August 28 2013 17:05 GMT
#7
please post the vendor and device ids for the devices

edit, have you not used http://support.toshiba.com/ ? just put in the model number and all the drivers are there.
starleague forever
mptj
Profile Blog Joined June 2009
United States485 Posts
Last Edited: 2013-08-28 17:13:05
August 28 2013 17:12 GMT
#8
Could you tell me how to find the vendor, it is a Toshiba laptop if that helps.

Device ID's:

Network Controller: PCI\VEN_10EC&DEV_8179&SUBSYS_019110EC&REV_01

SM Bus Controller: PCI\VEN_8086&DEV_1E22&SUBSYS_FF1E1179&REV_04

USB Controller: PCI\VEN_8086&DEV_1E31&SUBSYS_FF1E1179&REV_04

USB2.0-CRW: USB\VID_0BDA&PID_0129&REV_3960

I hope this helps you.

Edit: I don't believe that site has the drivers for this model in windows 7, because this model only comes in Windows 8.
"Only the Good Die Young"
Ropid
Profile Joined March 2009
Germany3557 Posts
August 28 2013 17:54 GMT
#9
Did you try to install those drivers anyways? Windows Vista and 7 and 8 are all very similar internally.
"My goal is to replace my soul with coffee and become immortal."
Swordsbeer
Profile Joined March 2011
United States53 Posts
August 28 2013 17:58 GMT
#10
Can you run a repair off of the master disk? If you got one.
Banaora
Profile Joined May 2013
Germany234 Posts
August 28 2013 18:05 GMT
#11
Hi,

I suppose you already checked out the drivers listed on the Toshiba Support page for your laptop http://support.toshiba.com/support/modelHome with model Satellite C55t-A5218. If not this would be the first thing to do. I bet at least the Intel Chipset SW Installation Utility works with Windows 7. This driver should be installed.

From your second screenshot I see that the LAN driver is no longer missing, only the Wireless one. So you should have internet access now?

For wireless you could look here though I'm always sceptical installing drivers not from their vendor site. But this is the only link I found for PCI\VEN_10EC&DEV_8179&SUBSYS_019110EC&REV_01.

An alternative would be to install the correct driver directly from RealTek. Maybe someone else knows which one is the right one, as I don't know their corresponding device ids.

I find it strange that the device id you posted is from RealTek, though on the Toshiba support page it says Atheros WLAN. Maybe Atheros rebranded a RealTek chip? Not sure.

Hope some of this helps.
a176
Profile Blog Joined August 2009
Canada6688 Posts
August 28 2013 18:29 GMT
#12
on the toshiba site, you can filter by windows 7 (64 bit)

Network Controller: PCI\VEN_10EC&DEV_8179&SUBSYS_019110EC&REV_01
= Realtek RTL8188E
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=21&PFid=48&Level=5&Conn=4&DownTypeID=3&GetDown=false&Downloads=true
(not sure if correct one, but try anyways, it wont install if wrong package)

SM Bus Controller: PCI\VEN_8086&DEV_1E22&SUBSYS_FF1E1179&REV_04
= Intel chipset
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=20775&ProductFamily=Software Products&ProductLine=Chipset Software&ProductProduct=Intel® Chipset Software Installation Utility&lang=eng

USB Controller: PCI\VEN_8086&DEV_1E31&SUBSYS_FF1E1179&REV_04
= Intel USB controller (should be installed if you install the above chipset drivers)
starleague forever
mptj
Profile Blog Joined June 2009
United States485 Posts
August 28 2013 18:56 GMT
#13
Ok so update: I followed Banaora's advice and went to the first site, which tried to charge me to download drivers so I'm straying away from that option. On Realtek's website I'm unsure of what to download. As for the Windws 7 downloads on Toshiba's websites, I'm greeted by a box when I run the install with the option "start" I start and then I get a UAC box asking if I trust the program, when I click ok, the install just stops. Nothing further happens, any help?
"Only the Good Die Young"
Banaora
Profile Joined May 2013
Germany234 Posts
August 28 2013 19:21 GMT
#14
Yeah sorry didn't know they charge for the download. You are right to stay away.

On the RealTek site try the driver listed under RTL8188CE. If it does not work you can actually go through all of the window drivers listed there. Only the correct one will install as it checks the device id.

You did not mention which driver you tried to install from the Toshiba site.

Did you install the Intel chipset driver a176 linked in his post?
You should also install USB3.0 drivers for windows 7 which you find on the Toshiba site.

Last USB2.0-CRW: USB\VID_0BDA&PID_0129&REV_3960 is your RTS5129 Card Reader from RealTek. For drivers look here.
mptj
Profile Blog Joined June 2009
United States485 Posts
Last Edited: 2013-08-28 20:08:55
August 28 2013 19:59 GMT
#15
From the Toshiba website I tried the most recent Wi-Fi driver to no success.

I did install the chipset driver, so now i'm only missing my Network Controller, USB Controller, and my USB2.0-CRW. I'm currently working on the RealTek driver, I will keep you updated. Thank you for your assistance.

EDIT: I got the driver for my network controller from the RealTek link you posted, I'm now working on the USB drivers. Thank you for your time by the way.
"Only the Good Die Young"
Banaora
Profile Joined May 2013
Germany234 Posts
August 28 2013 20:24 GMT
#16
Instead of the USB3.0 driver from the Toshiba site you could directly install the USB3 driver from Intel http://www.intel.com/support/chipsets/usb3/sb/CS-034342.htm . My guess is you have a series 7 chipset, so the download site would be https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21129. The driver from the Intel site is newer.
mptj
Profile Blog Joined June 2009
United States485 Posts
August 28 2013 20:35 GMT
#17
Ok, that also worked. So now I have every driver besides the USB2.0-CRW driver.The link you provided earlier didn't work, any ideas?
"Only the Good Die Young"
Banaora
Profile Joined May 2013
Germany234 Posts
August 28 2013 20:47 GMT
#18
Hmm, did you choose the correct driver from the site I posted? Version number V6.2.9200.39052. Filesize 10450k. If you did I have no idea, sorry, as VID_0BDA is RealTek and PID_0129 is the RTS5129 Card Reader according to https://usb-ids.gowdy.us/read/UD/0bda.
mptj
Profile Blog Joined June 2009
United States485 Posts
August 28 2013 21:34 GMT
#19
I was running the wrong version, thank you for your help! Green Board complete, and ready for college
"Only the Good Die Young"
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