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Carmac responds to IEM Criticism: "Bring on the pitchforks…

Forum Index > SC2 General
418 CommentsPost a Reply
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BradenKuntz
Profile Joined May 2011
Canada59 Posts
January 20 2012 17:54 GMT
#341
This is really unfortunate, not only for the tournament but for eSports. I think this tournament is further proof that Blizzard needs to get LAN support into SC2. It would really help to avoid these sort of issues in future tournaments.
ticklishmusic
Profile Blog Joined August 2011
United States15977 Posts
Last Edited: 2012-01-20 18:17:10
January 20 2012 18:15 GMT
#342
Sounds like Carmac and co. set up the venue pretty well in advance. I don't blame them for what happened. I mean, if the venue has hosted many other events, some of similar size, they expect that it will hold up for this particular event. I suppose in a perfect world they would have a backup internet line, but yeah. I feel that internet issues during tournaments should really just be blamed on Blizzard for not having LAN support.

Glad that Naniwa didn't lose his temper, and kept going and won his group. Hope to see more good games.

Sounds like they did their best to ensure no more problems for the rest of the tournament as well. New computers set up with only SC2, getting assurances from the internets that its not a connection problem, yeah.
(╯°□°)╯︵ ┻━┻
darklight54321
Profile Joined July 2011
United States361 Posts
Last Edited: 2012-01-20 18:18:54
January 20 2012 18:18 GMT
#343
On January 20 2012 23:09 Xalorian wrote:
Next time, maybe hiring some real network technician could be cool? Someone that could monitor the venue and would know exactly what is happening right off the bat?

"There is issue between the router of the venue and the ISP" -> ISP is having some problem, nothing much you can do. You could just post-pone the event in that case, calling the ISP and telling them that you know that something is happening and asking them when i will be fixed.

"There is some issue between the computers and the router" -> Some router/switches/cables issues.

"Actually no connectivity issues on the network" -> Computers related issues.

And seriously, it's not that hard. There is like 20 free and open source monitoring softwares on the net. Set a Ubuntu computer in the venue, directly on the main switch. Download nagios and set it up, add the switches, the router, the computers. Monitor the the bandwith and do some ping test between computers, switches and the router at all time and set an alert to send your IT an email when something is going wrong...

This way, if there is lag/connectivity issues/packet loss, you will know EXACTLY what is happening instantly and what to/how to fix it.

Not that hard. Any Network Technician could do that, seriously. You can't just not monitor anything for a tournament like that.

Telling Naniwa that he should close some programs and that it should fix the connections... like what the fuck?



Arena has a full staff of IT and network people, from what i could gather from the post even using the clean wipe computers people got lagged out, therefore it's not the comps (refering to nightend) which means it's on the net end, yet the net supposedly has two different 100mbit lines which shows that it's not the venue. Therefore something must be f'd up in kiev, this is not IEM's fault. They chose a location that has a history of good service, has had multiple sc2 events, and has more claimed speed then any current MLG.


also, the programs might have been something tied to the net (like steam for example) or could have been monitoring software or limiting software installed by the Arena.
Heff87
Profile Joined November 2011
United States106 Posts
January 20 2012 18:30 GMT
#344
It's been said many times over but for SC2 to truly succeed in esports these kinds of technical issues cannot happen. The simplest fix is LAN support from Blizz, they'll gain more money and fans as a whole by implementing LAN support and taking some hits in the piracy dept than to get super anal about piracy and copyrighting and lose fans/players/sponsors due to ongoing and well-documented technical issues. Just my 2 cents. The second thing that needs to happen is some patience from fans and players. It seems that the IEM people did their due diligence in preparing a good site for the event but technical issues always happen, especially with so many connections and bandwidth demands due to large WORLDWIDE streaming demands. Give them a break, everyone deserves a second chance and as has been discussed in the OP, countless other IEM events have gone on without a hitch. Stop killing esports and chill out =P
VGTA
NarutO
Profile Blog Joined December 2006
Germany18839 Posts
January 20 2012 18:30 GMT
#345
On January 20 2012 23:09 Xalorian wrote:
Next time, maybe hiring some real network technician could be cool? Someone that could monitor the venue and would know exactly what is happening right off the bat?

"There is issue between the router of the venue and the ISP" -> ISP is having some problem, nothing much you can do. You could just post-pone the event in that case, calling the ISP and telling them that you know that something is happening and asking them when i will be fixed.

"There is some issue between the computers and the router" -> Some router/switches/cables issues.

"Actually no connectivity issues on the network" -> Computers related issues.

And seriously, it's not that hard. There is like 20 free and open source monitoring softwares on the net. Set a Ubuntu computer in the venue, directly on the main switch. Download nagios and set it up, add the switches, the router, the computers. Monitor the the bandwith and do some ping test between computers, switches and the router at all time and set an alert to send your IT an email when something is going wrong...

This way, if there is lag/connectivity issues/packet loss, you will know EXACTLY what is happening instantly and what to/how to fix it.

Not that hard. Any Network Technician could do that, seriously. You can't just not monitor anything for a tournament like that.

Telling Naniwa that he should close some programs and that it should fix the connections... like what the fuck?


I really hope you are not serious about it. Do you really think the ESL crew and the guys that run the Arena are network amateurs? ... Seriously. Get your shit together please.
CommentatorPolt | MMA | Jjakji | BoxeR | NaDa | MVP | MKP ... truly inspiring.
Laneir
Profile Joined September 2010
United States1160 Posts
January 20 2012 19:03 GMT
#346
Hope all gets fixed sad to see when good events like this have little bugs to fix but still good post Carmac
Follow me on Instagram @Chef_Betto
SiguR
Profile Blog Joined July 2010
Canada2039 Posts
Last Edited: 2012-01-20 20:00:15
January 20 2012 19:11 GMT
#347
So if i'm understanding this correctly, they simply made it into a bo5 for nightend/zenio with zenio starting up 2-1?

How does that fix the problem at all? The entire point was that the result of game 3 was not legitimate. If they had replayed the third game, nightend won today. If they had restarted the series, it would've been 1-1 after the games today.

The 'solution' was not a solution at all, if i'm understanding correctly. If you consider the third game illegitimate due to lag, zenio has not beaten nightend. The score is 2-2, with nightend winning the third game of the series.

On January 21 2012 04:44 BluemoonSC wrote:
i'm glad they gave nightend a chance to take on zenio in a best of 5 to make up for their error. i thought he might have redeemed the series, but it turns out our liquid player was too much for him and the result stood.


sdlkfhskjghsdkljsdg. NO. They went 1-1 today. The only reasons the series ended is because they still counted the lagged game in the score.
xou
Profile Joined October 2009
France58 Posts
January 20 2012 19:29 GMT
#348
Feels like TL is the new ESR, plenty of carmac's speeches in here

Anyway, I don't recall any tourney with lag problems in the cyberarena of kiev. Must've been that mysterious ddos'er!
BluemoonSC
Profile Blog Joined November 2010
SoCal8932 Posts
January 20 2012 19:44 GMT
#349
i'm glad they gave nightend a chance to take on zenio in a best of 5 to make up for their error. i thought he might have redeemed the series, but it turns out our liquid player was too much for him and the result stood.
LiquidDota Staff@BluemoonGG_
Offhand
Profile Joined June 2010
United States1869 Posts
January 20 2012 20:00 GMT
#350
IEM isn't at fault. No LAN is at fault.
fuzzy_panda
Profile Blog Joined November 2010
New Zealand1681 Posts
January 20 2012 20:11 GMT
#351
Urgh once again it's Blizzard's stubborn stance on no LAN, not even a special one for eSports events.
Vi0elence
Profile Joined June 2011
United States35 Posts
January 20 2012 21:05 GMT
#352
Carmac states that players were using certain computers that would lag less than others. Logically then, its not a network problem. Also thank you Carmac for the explanation, I am a fan.
Huk....fighting?! <3
Benkestok
Profile Joined July 2010
Denmark63 Posts
January 20 2012 21:15 GMT
#353
I blame Blizzard for not having LAN.
Chengakz
Profile Joined January 2012
United States163 Posts
January 20 2012 21:26 GMT
#354
On January 20 2012 15:41 Liquid`Jinro wrote:
Show nested quote +
Cologne, Guangzhou and New York City went just fine (as esports events go). We had problems at this event. There's only so much you can do to prepare for an event like this. There will always be issues to solve that are beyond your control. Here's what happened:

Actually, in Guangzhou I had the same fps drop to 10 in both my games vs Jim... I didn't complain much because I thought I had lost the games anyway, and I assumed it was just an isolated incidence --- But since it's happening the exact same way here in Kiev it makes me wonder whether there's something wrong with the computers you are using?


Jinro, I think I just became a fan of yours for how you addressed this lag business as someone who experienced it himself. You spoke up (as you should) but did not turn me off with useless, immature whining and bashing. I hope to see you in more tournaments.
For Aiur!
Toadvine
Profile Joined November 2010
Poland2234 Posts
January 20 2012 21:28 GMT
#355
You can blame Blizzard for the lack of LAN all you want, and they'll continue to not give a fuck, because you're all going to buy the expansions anyway.

They might release a LAN patch like a year or two after LotV, with SC3, the next big step in e-sports evolution, well under development already.
"There are always some Eskimos ready to instruct the Congolese on how to cope with heat waves." - S.J.Lec
mumpfel
Profile Joined April 2011
Germany52 Posts
January 20 2012 21:41 GMT
#356
thanks for you statement, dimaga! i am curious what the esl thinks about this...
Full.tilt
Profile Blog Joined May 2010
United Kingdom1709 Posts
Last Edited: 2012-01-20 21:51:00
January 20 2012 21:50 GMT
#357
On January 21 2012 04:11 SiguR wrote:
So if i'm understanding this correctly, they simply made it into a bo5 for nightend/zenio with zenio starting up 2-1?

How does that fix the problem at all? The entire point was that the result of game 3 was not legitimate. If they had replayed the third game, nightend won today. If they had restarted the series, it would've been 1-1 after the games today.

The 'solution' was not a solution at all, if i'm understanding correctly. If you consider the third game illegitimate due to lag, zenio has not beaten nightend. The score is 2-2, with nightend winning the third game of the series.

Show nested quote +
On January 21 2012 04:44 BluemoonSC wrote:
i'm glad they gave nightend a chance to take on zenio in a best of 5 to make up for their error. i thought he might have redeemed the series, but it turns out our liquid player was too much for him and the result stood.


sdlkfhskjghsdkljsdg. NO. They went 1-1 today. The only reasons the series ended is because they still counted the lagged game in the score.


Yeah it was the wrong decision by admins. Regame or don't regame, not some weird shit like give one player a huge advantage to give an illusion of a legitimate regame, pointless.
Cejotas
Profile Joined March 2011
Spain88 Posts
January 20 2012 21:55 GMT
#358
Blizzard on LAN support

Video

User was warned for this post
Tabashi
Profile Joined June 2011
Belgium129 Posts
January 20 2012 22:22 GMT
#359
From a viewer's POV, there were not only lag issues, but also the contrast on the stream is bad and the volume of the microphones changes randomly it seems. Also switching from one game to another in the middle of big fights or the production team that keeps the camera on the casters when they've asked 4 times to switch the screen to the game because it had already started and stuff like that... That's just really bad and could have been resolved easily. All the previous IEM's were amazing but this one... well let's just say I'm not gonna watch the rest of it. Even the format made no sence at all... The group with HerO, Feast, Dimaga and qxc ended up in a 3-way tie, but since Feast won vs HerO, he moved on? I'm obviously happy that Feast went through because he's Belgian but it's just not a fair system.
"I'll be the hero you deserve." - HerO, aKa the Batman Protoss
Duravi
Profile Joined September 2010
United States1205 Posts
Last Edited: 2012-01-20 23:09:22
January 20 2012 23:00 GMT
#360
On January 21 2012 03:30 mTw|NarutO wrote:
Show nested quote +
On January 20 2012 23:09 Xalorian wrote:
Next time, maybe hiring some real network technician could be cool? Someone that could monitor the venue and would know exactly what is happening right off the bat?

"There is issue between the router of the venue and the ISP" -> ISP is having some problem, nothing much you can do. You could just post-pone the event in that case, calling the ISP and telling them that you know that something is happening and asking them when i will be fixed.

"There is some issue between the computers and the router" -> Some router/switches/cables issues.

"Actually no connectivity issues on the network" -> Computers related issues.

And seriously, it's not that hard. There is like 20 free and open source monitoring softwares on the net. Set a Ubuntu computer in the venue, directly on the main switch. Download nagios and set it up, add the switches, the router, the computers. Monitor the the bandwith and do some ping test between computers, switches and the router at all time and set an alert to send your IT an email when something is going wrong...

This way, if there is lag/connectivity issues/packet loss, you will know EXACTLY what is happening instantly and what to/how to fix it.

Not that hard. Any Network Technician could do that, seriously. You can't just not monitor anything for a tournament like that.

Telling Naniwa that he should close some programs and that it should fix the connections... like what the fuck?


I really hope you are not serious about it. Do you really think the ESL crew and the guys that run the Arena are network amateurs? ... Seriously. Get your shit together please.

Judging from how bad their website is they definitely have some holes in their tech staff. Now, that does not mean their network people have problems as well, but I don't think it is a good sign as to the general competency of their staff.

Edit: That last statement comes off as overly harsh, I am not saying because their website is god awful the rest of their business is as well, it just indicates that they do have serious issues in some places and you can't just say that because they have been doing something for a long time that they are doing it well.
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