EPTCarmac responds to IEM Criticism: "Bring on the pitchforks…
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vitruvia
Canada235 Posts
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zyce
United States649 Posts
When you contacted the ISP, and I assume you'd be calling a NOC/Network Operations Center if you're a customer of two 100mbit lines, what did they say? I have a few questions. Did you actually have one of your technicians replace the IADs, or have a field technician investigate the internal wiring? Were there any line tests performed? What kind of bandwidth was the tournament using, and what kind of connection were they using? I've never heard of a 100mbit wireline connection. That's an increment typically reserved for data center bandwidth. Was there deep packet inspection performed, and what did the results yield if so? It's quite clear it's a network issue, and I fully understand that those can be completely beyond one's control. When a major provider like Level 3 goes down in the US, it's a very big deal. I was expecting that IEM had been able to find the root cause so that it can be avoided in the future. I hope Carmac or someone can shed some light on this, so that we don't have to take it on faith that this can or will be avoided in the future. If these aren't questions that you can get answers to easily, I sincerely question the aptitude of your staff and would encourage that you hire experienced systems and network engineers for such an event. If I'm setting the bar unnecessarily high, let me know. | ||
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Sprungjeezy
United States1313 Posts
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AssyrianKing
Australia2111 Posts
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mangomango
United States265 Posts
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mangomango
United States265 Posts
On January 21 2012 08:18 vitruvia wrote: burn the witch, but why can't our godly R1CH create a Lan server support like god did with this pitiful earth? :D? I know you mean well but I don't think we want to see R1CH get sued. | ||
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Santiago4ever
Sweden299 Posts
Also, thank you Carmac for your dedication to the community, we appreciate the work you and your staff do. | ||
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chrissummers
243 Posts
for all not german people. the ESL also hosts the german pro series and just a few weeks ago, a stage match between darkforce and rine had to be delayed a lot cause of lag. as far as I know, it's been the pcs, not the internet. It's just something happening again and again and that is why IEM has so few viewers in comparison to good tourneys ( even online cups sometimes ) | ||
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tapk69
Portugal264 Posts
But in Electronic Sports after all the years and improvements we have lag and disconnects.. wow ,so now were worse | ||
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Jacopana
El Salvador210 Posts
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tsarnicky
104 Posts
also: white-ra saves the day (a normal day in the life of white-ra) | ||
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Duravi
United States1205 Posts
On January 21 2012 12:19 Jacopana wrote: Most people dont know about internet issues in LAN Tournament as an organizer does, I run lan tours of SC2 and is a hell of problems the internet topic ALWAYS, you can be somewhat prepared but aparently the Internet connections have their own will and works well when they want, even if you make all the modifications to "solve" the problems. Hope it gets better from here. IEM is a world class tournament. It may suck for the organizers, but at this point people expect the same level of quality they are getting from MLG and GSL. I'm not saying IEM is a bad tournament, but they are certainly not at that level right now. | ||
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EchoZ
Japan5041 Posts
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Tabashi
Belgium129 Posts
On January 21 2012 14:53 EchoZ wrote: Err can someone tell me what happened? There were heavy lag issues. It was so bad that some lags (maybe) changed the outcome of some games. Also, the production staff was not listening to the feedback of the community AT ALL. People have been complaining about the sound quality and the image quality (contrast being bad) for the past few days and still nothing happend. Even when they're supposed to jump in the game, they just keep the camera on the casters who were asking them to switch the camera to the games. | ||
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MrTng
69 Posts
On January 21 2012 08:30 zyce wrote: What kind of bandwidth was the tournament using, and what kind of connection were they using? I've never heard of a 100mbit wireline connection. That's an increment typically reserved for data center bandwidth. Either I'm completely misreading this part of your post or you have no idea what you're talking about. I have a 30mbit line myself and that's one of the cheaper options. If I wanted to I could get a 50mbit line for some euros more. 100mbit isn't really all that much anymore. | ||
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Tabashi
Belgium129 Posts
They could've gotten a second connection for the players on an other technology/other provider and use a load balancer to avoid having those kind of problems. If it would still lag with 2 different connections, it's either Blizzard's fault, or you internal network/wiring. This community is way too naive. Don't trust people who think they know something about networks, but hire professionals instead. You know, the ones who actually studied network management... EDIT: This isn't a personal assault to Carmac! I really appreciate you tried to explain to the community what happend but it just seems like the problems weren't handled the way they should have. (And sorry if I made some mistakes, my english isn't 100% perfect... yet) | ||
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quirinus
Croatia2489 Posts
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Tobberoth
Sweden6375 Posts
On January 21 2012 08:30 zyce wrote: What kind of bandwidth was the tournament using, and what kind of connection were they using? I've never heard of a 100mbit wireline connection. That's an increment typically reserved for data center bandwidth. Welcome to Europe. 100Mbit is actually standard in many countries here, Sweden for one. Has been for many years too. | ||
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Bashnek
Australia895 Posts
On January 21 2012 18:34 Tabashi wrote: And btw... Why is Carmac saying they're using 2x100MB lines, one for the players and one for the stream? It's the UPLOAD that is important for streaming. And you def don't need 100MB up to stream at even 1080p. They don't need more than like 5MB up per stream. Since there are 2 streams, an upload speed of 10MB/s would be more than enough. Paying too much for stuff they don't need if you ask me. It's like saying "I paid a fortune for this, so it must be good" Well no, price != quality. Uhh yeah... theres 3 different games being played, they all have multiple streams too remember? And theres a different stream for alot of languages, so alot more than just 2 streams buddy. so uhh... yeah. they probs DO need one just for all the streams. | ||
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Tabashi
Belgium129 Posts
On January 21 2012 19:21 Bashnek wrote: Uhh yeah... theres 3 different games being played, they all have multiple streams too remember? And theres a different stream for alot of languages, so alot more than just 2 streams buddy. so uhh... yeah. they probs DO need one just for all the streams. I clearly explained why they DON'T need 100MB only for streaming. Even if I was wrong on the number of streams, that doesn't change the fact they're just throwing with money. VERY simple maths: Question: How many streams could you host on a 100MB connection knowing that you need 5MB per stream? Info: - 5MB required per stream (for 1080p!) - 100MB connection availiable Process: 100/5 = 20 (Wow, that was easy!) Answer: They could host 20 streams on that connection. Is that necessary? No, because not all the streams are hosted at the Arena in Kiev. In fact, most of them aren't hosted from there out. So it's a waste of money. I kept it on an elementary school level because I know the internet is full of kids (and idiots). | ||
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