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Tech Support and FAQ Thread - Page 9

Forum Index > LoL General
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NOTE: This thread is no longer updated! If you have a problem, go to the Riot Support Site.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
November 24 2011 21:11 GMT
#161
Sure, that'd be great.

Also, if you haven't tried already, a Client Repair might fix things. Generally chat bugs go away after a repair so might be worth a shot just in case. ^^
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Niton
Profile Blog Joined March 2009
United States2395 Posts
Last Edited: 2011-11-30 18:26:01
November 30 2011 17:46 GMT
#162
edit: Ok, now that i'm not typing during a loading bar, let's try to make this sane.

Hey MoonBear, is Riot aware of the game-ruining error where your client decides it wants to load the game window in the bottom right corner of your screen? I just lost the first 3 minutes of a ranked game to it doing so twice in a row. I don't have a screenshot of it myself, but I can get you one if you need it.

It's kind of a serious bug and can fuck up ranked games really badly, so I hope it gets fixed very soon.
tree.hugger: Coming off of [(T)fantasy v. (T)Really] into [(T)Barracks v. (T)MVP] is like coming out of Manhattan into New Jersey. You just have to speed up and ignore it.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
November 30 2011 20:24 GMT
#163
@Niton: I personally am not aware of such an issue. What exactly happens? Does the Client minimise itself and not appear but continue running in the background without you knowing? Or are you referring to when the PvP Client minimises itself to the taskbar but the game client (the one that actually loads the game to play) does not appear? Or something else?
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Niton
Profile Blog Joined March 2009
United States2395 Posts
Last Edited: 2011-11-30 20:41:44
November 30 2011 20:40 GMT
#164
The client itself doesn't load properly - when it loads, it winds up looking like this (not my pic, but the same result):

[image loading]

Attempting to close just that window and re-open the game results in an error (or a buggy game upon load), so you need to restart the launcher as well to get back in. On a slower computer like the laptop I'm playing on right now, it means getting back in between 2:30 and 3:30, which means that whatever lane i'm in is now behind.
tree.hugger: Coming off of [(T)fantasy v. (T)Really] into [(T)Barracks v. (T)MVP] is like coming out of Manhattan into New Jersey. You just have to speed up and ignore it.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
November 30 2011 21:22 GMT
#165
@Niton: Huh... that's odd. Haven't seen other people with that issue. Might be something in the patch that didn't download correctly. Can you try a Client Repair first to see if it helps? Instructions are here. Maybe test in a Custom Game after to check.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Niton
Profile Blog Joined March 2009
United States2395 Posts
November 30 2011 22:49 GMT
#166
Good news: it appears to no longer be loading in the corner of my screen after 5 tries.

Bad news: now it just bugsplats after loading.
tree.hugger: Coming off of [(T)fantasy v. (T)Really] into [(T)Barracks v. (T)MVP] is like coming out of Manhattan into New Jersey. You just have to speed up and ignore it.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
December 01 2011 15:47 GMT
#167
@Niton: That is unexpected behaviour. Not sure if it's a problem due to ISP caching or something with your machine. Ok. Firstly, can you get your patcher and client logs and send them to me? Would like to know more about what exactly this error is. You can PM them to me.

Next, can you try a clean reinstall of League of Legends then? Instructions are here should you require them. Do this after getting the logs because you will probably lose them when you remove all files during the uninstall. Doing a reinstall should solve the problem if it's an incorrectly updated patch.

If it's still having errors, I'd appreciate logs from this state to check if it's the same problem or something different. Also, if it's still having problems, can you do a DxDiag and send me that as well?
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Niton
Profile Blog Joined March 2009
United States2395 Posts
December 02 2011 04:59 GMT
#168
I had the problem again tonight, I'm going to get my logs together and send them to you once I figure out how to do that! It didn't reappear in any of the dozen or so tests I did in a custom game, but the first time I tried to play tonight it happened. My current thoughts are it might be related to sitting in the client too long before playing a game.
tree.hugger: Coming off of [(T)fantasy v. (T)Really] into [(T)Barracks v. (T)MVP] is like coming out of Manhattan into New Jersey. You just have to speed up and ignore it.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
Last Edited: 2011-12-02 23:58:54
December 02 2011 23:55 GMT
#169
Thanks for the PM Niton. I've PM-ed you back about the points raised. We'll take it from there.


EDIT: (unrelated) I have also made some minor updates to the front page for some clarification on several issues.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
joejoe6400
Profile Joined August 2010
United States8 Posts
December 03 2011 18:37 GMT
#170
Whenever i get to the summoning screen, then get to around 96% my game closes and i get a bug splat error. do you know how to fix this?
there will be cake!
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
December 03 2011 18:43 GMT
#171
@joe: What OS are you using?
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
joejoe6400
Profile Joined August 2010
United States8 Posts
December 03 2011 18:46 GMT
#172
32 bit
there will be cake!
joejoe6400
Profile Joined August 2010
United States8 Posts
December 03 2011 18:47 GMT
#173
windows 7
there will be cake!
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
December 03 2011 18:50 GMT
#174
@Joe: Can you do a DxDiag and PM that to me?
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
joejoe6400
Profile Joined August 2010
United States8 Posts
December 03 2011 18:55 GMT
#175
yepp
there will be cake!
Sfydjklm
Profile Blog Joined April 2005
United States9218 Posts
December 05 2011 02:50 GMT
#176
For some reason when i try to record the game with fraps the fps drops to 30 and the game becomes unplayable even despite being fine in more resource hungry games. Low or high graphics settings make no difference the drop in performance seems identical
twitter.com/therealdhalism | "Trying out Z = lots of losses vs inferior players until you figure out how to do it well (if it even works)."- Liquid'Tyler
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
December 05 2011 18:22 GMT
#177
@Sfydjklm: Wow you name is hard to type, lol. Hm. I haven no experience with fraps so I do not know what the cause might be. It might be the way your Graphics Card is trying to allocate memory. Perhaps try messing around the the settings and try borderless/fullsreen, whichever is currently not being used.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Craton
Profile Blog Joined December 2009
United States17249 Posts
December 06 2011 03:21 GMT
#178
So I got an error trying to update to the latest patch. Since yesterday I had added the line about smartcast on key release to game.cfg, I removed it and the updater worked again.
twitch.tv/cratonz
cSc
Profile Joined May 2010
49 Posts
December 06 2011 06:04 GMT
#179
Ever since the Volibear path my latency has been extremely unstable. Going from 70 up to 200 every 10 or 15 seconds and then back again. It was fine before this patch. Is there anything I can do? I don't think it's my internet connection but I'm not doubting anything at this point.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
December 06 2011 10:02 GMT
#180
@Craton: Hm. Yeah, I'm generally not a huge fan of modding the game.cfg file because since quite a lot of features got bundled into the RAF files it can be unstable sometimes. Perhaps I should ask one of the Engineers for a full list of what the cfg files cover, but they're generally busy and I don't want to bother them on something not majorly important.

@cSc: Which server are you playing on?
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
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