EPTTech Support and FAQ Thread - Page 6
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NOTE: This thread is no longer updated! If you have a problem, go to the Riot Support Site. | ||
MoonBear
Straight outta Johto18973 Posts
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Goshawk.
United Kingdom5338 Posts
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EquilasH
Denmark2142 Posts
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soverelgne
United Kingdom72 Posts
 I moved to Lancaster University yesterday, but I cannot log into LoL for some reason. When I start the launcher the server status reads -undefined-. Furthermore, there are no news articles and the play button is grayed out. I also can not log into the official forums. I browsed them and I found out that this is a very common problem. There was a solution posted by this guy: http://euw.leagueoflegends.com/board/showthread.php?t=191672 Unfortunately, it may have been outdated, since the thread is several months old, because that solution did not work for me. I would deeply appreciate anyone, who could be able to help me in any way. edit: I forgot to mention, I found a post by a summoner from Lancaster named Drathnor, who apparently can currently play LoL. The problem is that I don't know how to contact him, as I can't log into the official forums. I also have no idea how to find him on campus. | ||
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MoonBear
Straight outta Johto18973 Posts
@EquilasH: I'm a little confused. Are you saying you can log on and play fine, but the chat doesn't work? @Soverelgne: Sounds like your university internet provider is blocking some ports that mean your PvP Launcher can't connect to the servers. Run a Netalyzr and send me the link to the results. It'll probably just confirm my suspicions. The solution you linked is a proxy method that allows you to bypass university filters. So again, back to my point above. As for logging into the forums, try deleting the your internet cache and other temporary files. That should help. You might want to contact your university IT department about this since they are the ones who would be controlling the filters. | ||
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Seuss
United States10536 Posts
Is there a way to customize the UI to move the chat back to the lower left corner? | ||
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MoonBear
Straight outta Johto18973 Posts
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Usagi
Spain1647 Posts
http://euw.leagueoflegends.com/board/showthread.php?t=423171 and this is my netalyzer link http://n2.netalyzr.icsi.berkeley.edu/summary/id=43ca208a-30756-728bcb87-8623-445a-a01f | ||
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MoonBear
Straight outta Johto18973 Posts
Have you tried forwarding your ports and perhaps contacting your university IT Department about whether they block any connections used by LoL? | ||
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HPoirot
United States1303 Posts
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Usagi
Spain1647 Posts
On October 03 2011 05:52 MoonBear wrote: @Usagi: From what I can see, it seems like you need your university VPN to be able to access the general LoL Client as non-VPN connections block certain ports. However, once you're connected to the VPN it then blocks the ports that LoL needs for you to connect to the game servers to run the game. Disconnecting from the VPN re-allows you to connect to the game server. It might also be your university VPN incorrectly handling packets due to the mismatched MTU settings, although this would generally result in lag instead of not being able to connect at all... Have you tried forwarding your ports and perhaps contacting your university IT Department about whether they block any connections used by LoL? I will give them a call tomorrow afternoon and ask if they can unlock those ports. (5000 to 5500 UDP right?) I forgot to mention, that is 1 single change a have with that person, in my university home I can not connet to the internet unless it is throught the VPN tunel, otherwise I can oly access the university intranet. I dont ever have lag, actually, this is the best I have ever played LOL, with under 30 ms delay, better than at home. | ||
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MoonBear
Straight outta Johto18973 Posts
@Usagi: Full list of Ports needed for LoL is at the bottom of this post. | ||
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Aurdon
United States2007 Posts
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Craton
United States17282 Posts
On September 26 2011 23:49 MoonBear wrote: Send me a netlog from when this happened and I'll have a look. Also, can you do a Netalyzr and send me the link to the results? A netlog is not generated. Actually, not going to post the netalyzr here. I will PM it. | ||
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Vlanitak
Norway3045 Posts
first it was only happening when I logged onto EUWest. but now it is happening on EUEN aswell, NA is still fine but who knows for how long... Once you log in you can join games, but where pvp.net usually displays the chatrooms friendslist etc it seems stuck on the "Logging onto chat service" with the loading wheel on the right side. If you want a netalyzer log I'll make one and PM you, but can it really be something at my end when it happens on two servers with different accounts? (I have ofc restarted my router and computer :< ) seems to have fixed itself on EUEN but not on EUWest | ||
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Craton
United States17282 Posts
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MoonBear
Straight outta Johto18973 Posts
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-Zoda-
France3578 Posts
:X | ||
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rezzan
Sweden329 Posts
this is my spec : 4850 512mb GPU i5 760 2,4ghz Intel Quad core 4000 RAM need more info?`please help if anyone know how to fix this. | ||
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MoonBear
Straight outta Johto18973 Posts
@Rezzan: I don't know much about Streaming. Check your graphics options perhaps. Some options can be more demanding on your graphics cards than others. Also, what GCard do you use? There are some known issues with several series. | ||
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