**IMPORTANT: YOU WILL NOT RECEIVE AN ADDITIONAL RESPONSE TO THIS E-MAIL UNLESS YOU UPDATE YOUR QUESTION.**
Due to the overwhelming response we’ve had for Guild Wars 2, this message is being sent to multiple players. We’ve narrowed down the top issues and listed instructions for each one. If your issue is not addressed here, please respond and we will be happy to try to assist you further.
Please be sure you have read this entire message before replying.
Thank you!
Guild Wars Support Team
What is my Guild Wars 2 Login?
Guild Wars and Guild Wars 2 use the same login information.
If you already play Guild Wars, and you linked Guild Wars 2 to your account, then you must log in to Guild Wars 2 and the forums using the exact same account information that you use to log in to play Guild Wars.
Example 1: Email or Account Name: myaccount@ncsoft Password: myGuildWarsPW
Example 2: Email or Account Name: myemail@email.fake Password: myGuildWarsPW
If you did not link Guild Wars 2 to an existing Guild Wars account, then you must log in with the email address and password that you provided during registration.
Example:Email or Account Name:myemail@email.fake Password: myGuildWars2PW
Can’t Sign In to the Forums or the Guild Wars 2 client?
The forums are experiencing a lot of traffic, so if the page is slow or gives you an error message, please be patient and try again later.
Many players who cannot log in are not using the correct login information. Please read carefully the entry above titled What is my Guild Wars 2 Login?
If you are certain that you have tried the correct login information, but still cannot sign in to the forums, then please follow the instructions in the next section.
Using Correct Login Information, but Still Not Working?
Players experiencing this issue can use one of these methods to fix this issue:
Option 1)Reset your Guild Wars 2 password
Type your Guild Wars 2 account name here, and click Reset Password.
Follow the link you receive in your email to choose a new password.
Choose a new password that is between 8 and 13 alpha-numeric characters.
Try using the new password to sign in to the Guild Wars 2 forums:
https://forum.guildwars2.com or the game client.
Option 2)Change Guild Wars 1 password via Guild Wars 1 game client
Log in to the Guild Wars 1 game client.
Click Edit Account.
Click Change Password.
Choose a new password that is between 8 and 13 alpha-numeric characters.
Try using the new password to sign in to the Guild Wars 2 forums:
https://account.guildwars2.com/reset-password https://account.guildwars2.com/reset-password or the game client.
Option 3)Change Guild Wars 1 password via NCsoft Master Account
Sign in to your NCsoft Master Account:
https://secure.ncsoft.com Click on Game Accounts.
Click on the Guild Wars account to which you linked your Guild Wars 2.
Click Change Password.
Choose a new password that is between 8 and 13 alpha-numeric characters.
Try using the new password to sign in to the Guild Wars 2 forums:
https://forum.guildwars2.comor the game client.
Serial Code Already In Use?
Most players who are experiencing this issue have already completed their registration successfully, but they did not see a confirmation screen or receive an email about it. Don’t worry about the confirmation. There is nothing in the confirmation email that is necessary to for you to log in. To find out if you registered successfully, simply sign in to the forums using the correct login information as described in the above section titled What is my Guild Wars 2 Login?
Link to Forums and Beta Download:
https://forum.guildwars2.com/forum/info/news/Getting-Started/page/1#post23793 If you received a message that your code was in use, and you are sure that you cannot log in to the forums using the instructions in the above section titled What is my Guild Wars 2 Login?, then please respond to this issue with the Serial Code you are using and where you got it.
Want to Change Your Email Address?
At this time, it is not possible to change your Guild Wars or Guild Wars 2 account name or email address. We will have this ability before Guild Wars 2 launches. We know that some players do not have a valid email address for their combined Guild Wars and Guild Wars 2 account name, and we know those players really want to change it. However, it will be possible in the future. If you believe this situation is preventing you from signing in to download the beta client, see the above sections titled What is my Guild Wars 2 Login? and Using Correct Login Information, but Still Not Working?
How Do I Change Worlds?
In order to change worlds you will need to view the World Select screen at character selection and choose a new server. To do this, follow the instructions below.
Log into the Guild Wars 2 game client.
On the character selection screen click on the World Selection button on the bottom left (next to Log Out).
In the World Selectwindow click on the world you wish to move to.
Click on the Transferbutton on the bottom right of the World Select window.
In the confirmation window that appears, click on the Transfer button.
Once the transfer confirmation is completed you may be sent back to the log in screen. This is normal and you will be required to log back into the game.Just give it a couple of minutes to be sure the transfer process has completed, otherwise you may see that your Home World has not yet changed.
If one of these responses helped you solve your issue, then there is no need to update your ticket or reply to this email.
EPT
