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On June 01 2012 17:01 Infernal_dream wrote:Show nested quote +On June 01 2012 16:57 cozzE wrote:
The fact that Blizzard had such a woeful launch world-wide and weren't accepting refunds just sounds so wrong to me, I'm not surprised in the least.
This only adds to the skepticism that I hold toward the company these days. Blizzard lost most of it's creativity and respect when they axed all of Blizzard North (the ones who were primary contributors toward Blizzard's biggest IP's). How do you undershoot server numbers by such a margin for one of the most hyped PC games in recent memory? Once again. Why would you have more servers than you need just for launch day? That's beyond stupid in economic terms. You aim for what you think is going to be the average and let it pan itself out. Every single MMO has had this issue. Anyone not expecting it is just being dumb.
no, businesses pissing off consumers, tarnishing their image because their servers are shit are dumb. And it's not every single MMO.
Besides it doesn't take 2 weeks to rent additional servers if you noticed you fucked up, does it?
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Every time I read an article about Blizzard & Korea.. SC2/Kespa, RMAH, licensing, intellectual property, and now this...
I think that whoever is there legal representation, and their PR company in Korea, both must be awful.
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On June 01 2012 23:58 Nizaris wrote:Show nested quote +On June 01 2012 17:01 Infernal_dream wrote:On June 01 2012 16:57 cozzE wrote:
The fact that Blizzard had such a woeful launch world-wide and weren't accepting refunds just sounds so wrong to me, I'm not surprised in the least.
This only adds to the skepticism that I hold toward the company these days. Blizzard lost most of it's creativity and respect when they axed all of Blizzard North (the ones who were primary contributors toward Blizzard's biggest IP's). How do you undershoot server numbers by such a margin for one of the most hyped PC games in recent memory? Once again. Why would you have more servers than you need just for launch day? That's beyond stupid in economic terms. You aim for what you think is going to be the average and let it pan itself out. Every single MMO has had this issue. Anyone not expecting it is just being dumb. no, businesses pissing off consumers, tarnishing their image because their servers are shit are dumb. And it's not every single MMO. Besides it doesn't take 2 weeks to rent additional servers if you noticed you fucked up, does it?
It can it strongly depends where you are looking for servers and the capacity/power you need along with what kind of set up the servers are in can all matter, just half hazardly signing contracts and getting servers is how server files end up leaked by shady people, i wouldn't be surprised if blizz doesn't rent servers for atleast log in but instead owns. Anyways it seems that part of the problem seems to be not enough optimization of the code, based off reading blue posts, esp dealing with the AH.
On June 01 2012 18:12 snowbird wrote:
I asked for a refund to Blizzard Korea after I found out that I'm not gonna be able to play in English with the Korean client and thus had to buy the game again with my EU b.net account. They denied my refund request. Maybe I'm gonna get the refund after all? ,)
(I purchased the Korean digital version and never logged in with it once)
Shit like this is confusing so you have 2 copies of d3? one in eu and one in kor. Well if you never played your kor account one would hope you could be able to get your refund as that seems legit to ask for one, the thing is is about what constitues as a timely manner. I say about 1 month after the refund request is great. 2-3 is acceptable for the amount of money are are talking about here and the type of purchase this is, 3+/never is unacceptable.
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On June 01 2012 10:24 semantics wrote:People complaining about not being able to play a game 24/7? Pretty sure the Korean government is suppose to have a stance different from supporting that. As long as they had servers up every day for say 1/2th of the day i don't see any problem they are providing the service everyday just becuase it's an online game doesn't mean it has to be up 24/7 esp a new game that often early bugs etc need to be hammered out now if this continued on 3 months from now it would be a systemic problem and a real problem. As far as complaining about refunds, the idea that you can refund your game after you threw 40 60 hours+ into it is quite silly, by that measure you can return any game you disagree with post playing though the whole game. Refunding a game that a person is unable to play sub 10hours i can see outside of that it's just people whining. Show nested quote +On June 01 2012 10:18 xavra41 wrote:
What about them changing ToS and then forcing you to accept or lose your money? The only way you're losing money is if you were paying a monthly service which you're not for d3. You have unlimited time to play d3 post buying it, so a few hours a day or so of not being able to play the game is not losing money it's losing time. The only way you lost money is if you bought the game put little to no time into it and asked for a refund and was unable to get it.
24/7, you know that some people actually have to make a living and work from like 8-17, then when they get home and want to relax and play d3, a singleplayer game they paid for they can't because herpaderp servers broken again.
And no, it should be up 24/7 except for like weekly maintenance which should be 1 time a week, it doesn't matter if it's a new game or not people paid for it and should be able to fucking play it. It's like buying a car and only driving when your car feels like it, which is fine because you don't need to drive 24/7.
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On June 02 2012 01:06 semantics wrote:Show nested quote +On June 01 2012 23:58 Nizaris wrote:On June 01 2012 17:01 Infernal_dream wrote:On June 01 2012 16:57 cozzE wrote:
The fact that Blizzard had such a woeful launch world-wide and weren't accepting refunds just sounds so wrong to me, I'm not surprised in the least.
This only adds to the skepticism that I hold toward the company these days. Blizzard lost most of it's creativity and respect when they axed all of Blizzard North (the ones who were primary contributors toward Blizzard's biggest IP's). How do you undershoot server numbers by such a margin for one of the most hyped PC games in recent memory? Once again. Why would you have more servers than you need just for launch day? That's beyond stupid in economic terms. You aim for what you think is going to be the average and let it pan itself out. Every single MMO has had this issue. Anyone not expecting it is just being dumb. no, businesses pissing off consumers, tarnishing their image because their servers are shit are dumb. And it's not every single MMO. Besides it doesn't take 2 weeks to rent additional servers if you noticed you fucked up, does it? It can it strongly depends where you are looking for servers and the capacity/power you need along with what kind of set up the servers are in can all matter, just half hazardly signing contracts and getting servers is how server files end up leaked by shady people, i wouldn't be surprised if blizz doesn't rent servers for atleast log in but instead owns. Anyways it seems that part of the problem seems to be not enough optimization of the code, based off reading blue posts, esp dealing with the AH.
not enough optimization maybe for the AH, but the main problem is error 37 aka the login server being flooded. code they could have ripped off from wow or sc2 or any other game they have. i doubt the login code is the issue really.
They don't need to go outside of the current company that runs b.net to add servers so i doubt leaking server code is an issue (it couldn't be worse than what it is right now)
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On June 01 2012 08:47 Nonexistent wrote:
6.3 million copies sold. "Hundreds of complaints", that means like 00000000000.1% of the player base. This is probably slander, how could any gov be that stupid?
Because everyone who is legitimatley pissed off makes ligitimate complaints don't they?
I dont even know HOW to make a legitimate complaint that they would count.
But I am fed up of been kicked off the servers.
The no refund policy is also illegal in uk
On June 01 2012 22:57 Heh_ wrote:Show nested quote +On June 01 2012 15:53 redtooth wrote:
But back to the topic at hand. If you want to talk about probabilities, what is more likely? The fact that a bunch of hackers would go after digital items in this game, Diablo 3, or the fact that if these hackers were truly capable of exploiting individual stupidity rather than the failings of the service they would probably utilize their talents elsewhere? You know what is a "prime hacking target"? Banks. Paypal. Amazon. Fuck, if Papa Johns Pizza got hacked I would be screwed because my credit card number is on there somewhere. And for some reason they chose to use all their talents and all their keyloggers and all their time to (incompletely) screw over some gamers.
Chew on it. If you hacked such targets, you'll be a prime target for the authorities. If you hacked something thats "only a game", the authorities will spend less effort (if any) at chasing you down. If I had a choice between making millions with the risked of getting locked behind bars for a loooonng time, or making a few hundred bucks with the risk of losing my account, I'd choose the latter any day. People who play 50 hours and then demand a refund are just too much. Do you buy clothes, wear them for 89 days and then demand a refund on the 90th day? No? I thought so too. If people played only for 2-4 hours, interrupted by a ton of server issues, then that's a good reason for a refund, not "I don't like the story".
Except it would be having the clothes for 2 days wouldnt it ... and yes people do return clothes after 2 days when they discover they don't all fit.
Or they fall apart ... and they return them legitimatley because they wouldn't be fit for purpose
do you want to use another broken analogy?
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If the mobile network is down my Samsung can't be used to phone people. Maybe i should ask my government to raid the offices of Samsung. 
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is awesome32278 Posts
On June 22 2012 06:28 ZerGrim wrote:If the mobile network is down my Samsung can't be used to phone people. Maybe i should ask my government to raid the offices of Samsung.
Samsung doesn't run mobile networks, carriers do (T Mobile, Telecom, Telefonica, etc).
If phone carriers are down beyond a % of the total time of the month, they get fined by goverments. The same is true for internet providers. Contracts usually provide a max downtime they are allowed to have (for maintenance / random interrupts).
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http://www.eurogamer.net/articles/2012-06-21-blizzard-offers-south-korean-diablo-3-players-a-full-refund-following-error-37-server-woe
"Blizzard has taken the drastic step of offering South Korean Diablo 3 players a full refund following the server woe that plagued the game's launch.
The decision comes after gamer complaints forced the South Korean government to launch an investigation into Blizzard's Seoul office.
The always-online Diablo 3 was unplayable for many at launch, with Error 37 messages flashing on screen as Blizzard's servers were overwhelmed.
Blizzard had resisted providing compensation, but South Korean consumer protection law guarantees a refund if there is a problem with a product that is not caused by the customer.
In a post on the Korean Battle.net (translated by Wall Street Journal), Blizzard said Diablo 3 players who are under level 40 can apply for a refund from 25th June to 3rd July.
Blizzard will accept returns from players less than level 20 within 14 days of purchase from now on. It appears players above level 40 will not be offered a refund.
The company declined to comment when contacted by Eurogamer on the possibility of a similar offer being made in the UK."
"South Korean consumer protection law guarantees a refund if there is a problem with a product that is not caused by the customer." That is how I feel consumer protection should work. If the product is defective and not the consumer's fault, refund is very reasonable. I don't understand how people here can argue otherwise.
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On June 01 2012 10:26 Jumbled wrote:
Blizzard is like most game companies - they tend to think that simply writing something in an EULA makes it valid. The Korean government is currently explaining to them that it doesn't work like that.
EULAs are always subject to limitation local laws and regulations. This isn't news to anyone, including Blizzard's lawyers.
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EPT
