EPTPolice raid on korean Blizzard offices - Page 2
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Wildmoon
Thailand4189 Posts
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Maekchu
140 Posts
Yes, you sure do agree to a ToS, when creating an account. Also one would expect not a perfect launch and connection problems like any MMO. HOWEVER, these issues of major server and connection problems have been an issue for a long time now and still remain. This means, that you basically bought a product that is simply not working. Therefore, I find it very nice to see action taken by the Korean government in order to protect its consumers. Why do I think this is good for the industry? Recently many cases has shown us that game companies are trying to "test" the limits of the market in order to increase profit (You can hardly blame them, since this is a company that needs perform in order to satisfy shareholders. It's not a charity people), although sometimes companies go too far and that's were it's comforting to see government institutions take actions in order to protect its nations consumers. I'll encourage people that are really unsatisfied with their game (wants to get a refund), to to investigate the options of government institutions or policies that are made to protect consumers. Instead of using the time on whining on the forums (the official forums are pretty much 95% whine at the moment). It is much more effective to have bigger organizations going after Blizzard, than the sole individual whining on a forum. | ||
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semantics
10040 Posts
On June 01 2012 12:01 Maekchu wrote: I think this was a good move and also a healthy move for the industry in general. Yes, you sure do agree to a ToS, when creating an account. Also one would expect not a perfect launch and connection problems like any MMO. HOWEVER, these issues of major server and connection problems have been an issue for a long time now and still remain. This means, that you basically bought a product that is simply not working. Therefore, I find it very nice to see action taken by the Korean government in order to protect its consumers. Why do I think this is good for the industry? Recently many cases has shown us that game companies are trying to "test" the limits of the market in order to increase profit (You can hardly blame them, since this is a company that needs perform in order to satisfy shareholders. It's not a charity people), although sometimes companies go too far and that's were it's comforting to see government institutions take actions in order to protect its nations consumers. I'll encourage people that are really unsatisfied with their game (wants to get a refund), to to investigate the options of government institutions or policies that are made to protect consumers. Instead of using the time on whining on the forums (the official forums are pretty much 95% whine at the moment). It is much more effective to have bigger organizations going after Blizzard, than the sole individual whining on a forum. It's the entertainment industry, wow so you can't play 24/7 every day, everyday there is a little down time so fucking what it's not a big deal. Ohh you can't use the commodities part of the AH, something not even core to the game and the game can be played without every interacting with the AH itself The only legit complaint would be you barely played the game or not even played the game and wished to refund the game and was unable to do so, esp concerning if you never played the game. I am not talking about a over entitled person who put in 60+ hours into the game pretty much already seen most of the content then decided he wants his money back, that is full of shit. You shouldn't waste the government's time and money to appease a small portion of it's population, becuase they are unsatisfied with their entertainment. There are legitimate cases for things like FTC's in respective counties to investigate such as actual fraud such as no service was given and things dealing with large amounts of money. | ||
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FeiLing
Germany428 Posts
On June 01 2012 08:48 Leporello wrote: The RMAH puts this game in slightly new territory. While it may be convoluted, there is a form of cash-reward being offered in this game. Wouldn't be surprised if other countries' various gaming and gambling committees eventually find themselves prying into Blizzard's business. There isn't even gonna be a RMAH for Korea/Asia. Only NA and EU will get an RMAH (eventuallly^^). | ||
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semantics
10040 Posts
On June 01 2012 12:55 FeiLing wrote: There isn't even gonna be a RMAH for Korea/Asia. Only NA and EU will get an RMAH (eventuallly^^). And it will probably only roll out once they get the servers very stable as they want to avoid actual service complaints when dealing with new money coming in. I'm surprised for asia they just didn't have a flat option to buy in game gold with cash and just take away getting real money in return for selling on a RMAH as that would be easy to do. | ||
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Joementum
787 Posts
On June 01 2012 12:51 semantics wrote: It's the entertainment industry, wow so you can't play 24/7 every day, everyday there is a little down time so fucking what it's not a big deal. Ohh you can't use the commodities part of the AH, something not even core to the game and the game can be played without every interacting with the AH itself The only legit complaint would be you barely played the game or not even played the game and wished to refund the game and was unable to do so, esp concerning if you never played the game. I am not talking about a over entitled person who put in 60+ hours into the game pretty much already seen most of the content then decided he wants his money back, that is full of shit. You shouldn't waste the government's time and money to appease a small portion of it's population, becuase they are unsatisfied with their entertainment. There are legitimate cases for things like FTC's in respective counties to investigate such as actual fraud such as no service was given and things dealing with large amounts of money. So someone is entitled when they want a refund because they already played through the entire game and the server problems aren't letting them play anymore? Fuck Blizzard. If they can't keep their damn servers up and let me play my $60 copy of the game, then yes, I would request a refund. There's nothing entitled about wanting to get refunded because a company as big as Blizzard can't keep their damn servers up no matter how much of the game you played already. | ||
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rezoacken
Canada2719 Posts
If they can't play after 2 weeks or something yeah give them a refund but if there are down times I'm pretty sure there is no law forcing an online game to be up 24/7 and not allow it to be down for maintenance or technical problems. If I buy a 24/7 gym membership should I sue them when its closed for rennovation ? No online game ever runs 24/7 the minute its launch, did these people lived in a cave during the past 10 years and missed a tons of crappy launches ? This won't get very far to be honest. Blizzard will show they had to put down the servers to repair them SO THEY CAN ACTUALLY PLAY after that. I mean seriously wtf ? Do they think Blizzard purposely put their server down just to piss us off ? /facepalm. And even if there is a legal claim dont you guys think its a bit over the top for a few hours of denied access ? 2012 entitled consumer society at its finest. | ||
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Joementum
787 Posts
On June 01 2012 13:12 rezoacken wrote: This won't get very far to be honest. Blizzard will show they had to put down the servers to repair them SO THEY CAN ACTUALLY PLAY after that. I mean seriously wtf ? Do they think Blizzard purposely put their server down just to piss us off ? /facepalm. And even if there is a legal claim dont you guys think its a bit over the top for a few hours of denied access ? 2012 entitled consumer society at its finest. It's quite damn obvious what happened with the servers. Blizzard cut corners to rush out their product and now when a consumer is having a problem playing the game, they quickly go and blame the consumer. A log-in queue, which they have implemented in WoW, of all games, wasn't put into Diablo. Why the hell not? It's quite fucking obvious that Blizzard would need something like that in their game, but they cut corners. And servers? They obviously don't have enough servers if they are constantly getting overloaded and constantly need maintenance. Again, it's them trying to cut corners so they can make more money. As far as entitled? Are you fucking kidding me? You think someone is entitled for wanting to play a fucking game that they paid $60 for? How about you go buy a car and the dealership tells you "Well, it can only be used from 12 AM to 5 PM every day. It shuts down from 5 PM to 12 AM for shits and giggles." Would you be entitled for wanting it to work all the time? No you wouldn't. Maintenance is expected, so you won't be able to drive your car everywhere. Maintenance is also expected on Diablo's servers so you can't play it all the time, but having a problem every other fucking day is ridiculous. It's not that great of an analogy, but I think it gets the point across. Edit - But then again, I'm a pretty cynical guy. I really don't trust whatever company's PR managers spit out because they really don't have your interest at heart at all. It would be better for them to just constantly blame everyone else instead of taking responsibility for a screw up on their part. | ||
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rezoacken
Canada2719 Posts
On June 01 2012 13:16 Joementum wrote: Being down occasionally for updates and such is one thing, but the amount of problems D3 has had upon launch are kind of getting into the ridiculous realm. People are still having problems logging in... That's just damn sad. You would think Blizzard would put a log-in queue in their game like League of Legends has or even WoW, but they would much rather people get Errors non-stop. So many of their stupid problems could have been avoided with a little foresight, but that would cost money. It's like they are purposely trying to use less servers than they really need in hopes that tons of people stop playing in just 3 weeks and the servers they have are enough. Please apply to their offices you seem like you know the situation from their perspective and would be a good candidate. D3 has record sales and Blizzard server may have had to manage one of the biggest load of connection and server-client communications in online gaming history. I'm not surprised it crashed. Considering I could actually play most of the time I wanted to it doesn't look that bad from my perspective even though I had my fair share of errors the first days. Edit: Lol dude your anger is over the top. Take a walk. What you want me to say, you're making a terrible analogy. You're comparing a technical difficulty in something that is reknown for its technical difficulties (Internet, computers) to the car industry. If you want another analogy, do you get a refund when there are too many tourists on your vacations ? Yeah this one proves my point but its probably terrible too. | ||
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Joementum
787 Posts
On June 01 2012 13:24 rezoacken wrote: Please apply to their offices you seem like you know the situation from their perspective and would be a good candidate. D3 has record sales and Blizzard server may have had to manage one of the biggest load of connection and server-client communications in online gaming history. I'm not surprised it crashed. Considering I could actually play most of the time I wanted to it doesn't look that bad from my perspective even though I had my fair share of errors the first days. And do you seriously think Blizzard wouldn't know that it would break records left and right? I'm pretty sure Blizzard have smart people working for them that worked all this shit out beforehand. They knew what would happen just like Activision knows what will happen with each CoD game they release. It wasn't a big surprise to them. | ||
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Shai
Canada806 Posts
On June 01 2012 13:28 Joementum wrote: And do you seriously think Blizzard wouldn't know that it would break records left and right? I'm pretty sure Blizzard have smart people working for them that worked all this shit out beforehand. They knew what would happen just like Activision knows what will happen with each CoD game they release. It wasn't a big surprise to them. Merely adding more logon servers would cause security issues; logging in is still throttled on a security basis, and this is more or less unavoidable. Would you rather you were playing with a bunch of hackers? Yes, blizzard specifically said, "there will be problems with logging in when it releases, just keep trying." Such is life. However, seeing as everyone was forewarned about this, it just comes of as whining when I read this "Error 37" shit all day. Guess what? When the servers came on in NA, I logged in right away, because I was copy-past spamming my password. If you wanted to play that badly on release you would have been sitting there for 10 minutes logging in once every 3 seconds like I was (it took about 3 seconds for you to be rejected from the server). If you didn't want the possiblity of having to wait, then don't buy the game - this was an advertised issue. If you cared enough to read the official "launch day" webpage, it said it multiple times on it. There will be issues logging in. Long story short. You were warned that a product didn't meet your expectations (ie server issues), then you bought it anyway and complained that it fell short of your expectations. | ||
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Joementum
787 Posts
On June 01 2012 13:37 Shai wrote: Merely adding more logon servers would cause security issues; logging in is still throttled on a security basis, and this is more or less unavoidable. Would you rather you were playing with a bunch of hackers? Yes, blizzard specifically said, "there will be problems with logging in when it releases, just keep trying." Such is life. However, seeing as everyone was forewarned about this, it just comes of as whining when I read this "Error 37" shit all day. Guess what? When the servers came on in NA, I logged in right away, because I was copy-past spamming my password. If you wanted to play that badly on release you would have been sitting there for 10 minutes logging in once every 3 seconds like I was (it took about 3 seconds for you to be rejected from the server). If you didn't want the possiblity of having to wait, then don't buy the game - this was an advertised issue. If you cared enough to read the official "launch day" webpage, it said it multiple times on it. There will be issues logging in. Long story short. You were warned that a product didn't meet your expectations (ie server issues), then you bought it anyway and complained that it fell short of your expectations. Error 37s on the first day are one thing. Error 37s two weeks after the game launched are bullshit. Like I said before, a log-in queue would have solved this shit. WoW has one. League of Legends has one. I would much rather wait 15 minutes in a queue to log-in than copy/paste my damn password for 3 hours just to log-in. | ||
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Itsmedudeman
United States19229 Posts
On June 01 2012 10:27 Shikyo wrote: And please go ahead and name any other game that costs a similiar amount and that has as many problems No other game even comes close in terms of how much capacity they need, which is the main source of all these problems. | ||
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peekn
United States1152 Posts
Edit: If this is still happening over in Korea, I'd be super pissed and would want my money back as well. I'd wait until they had their shit together. | ||
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nam nam
Sweden4672 Posts
On June 01 2012 13:37 Shai wrote: Merely adding more logon servers would cause security issues; logging in is still throttled on a security basis, and this is more or less unavoidable. Would you rather you were playing with a bunch of hackers? Yes, blizzard specifically said, "there will be problems with logging in when it releases, just keep trying." Such is life. However, seeing as everyone was forewarned about this, it just comes of as whining when I read this "Error 37" shit all day. Guess what? When the servers came on in NA, I logged in right away, because I was copy-past spamming my password. If you wanted to play that badly on release you would have been sitting there for 10 minutes logging in once every 3 seconds like I was (it took about 3 seconds for you to be rejected from the server). If you didn't want the possiblity of having to wait, then don't buy the game - this was an advertised issue. If you cared enough to read the official "launch day" webpage, it said it multiple times on it. There will be issues logging in. Long story short. You were warned that a product didn't meet your expectations (ie server issues), then you bought it anyway and complained that it fell short of your expectations. Long story short, it's two weeks after launch and they still haven't got their shit right... | ||
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lightsentry
413 Posts
On June 01 2012 14:46 peekn wrote: It's kinda sad because Blizzard didn't expect to have THAT many people buying the game, but since they had to have internet connection to play a SINGLE PLAYER GAME my sympathies end there. I just still blame Activision for this whole thing and everything that comes from it. Edit: If this is still happening over in Korea, I'd be super pissed and would want my money back as well. I'd wait until they had their shit together. Iunno, you have to have internet to play any steam game, most of which are singleplayer. I believe something like this happened when half-life 2 was launched. I had to install 3rd party programs in order to play skyrim offline as well since steam's offline mode...isn't really offline (you have to have internet access in order to access it). | ||
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semantics
10040 Posts
On June 01 2012 14:46 peekn wrote: It's kinda sad because Blizzard didn't expect to have THAT many people buying the game, but since they had to have internet connection to play a SINGLE PLAYER GAME my sympathies end there. I just still blame Activision for this whole thing and everything that comes from it. Edit: If this is still happening over in Korea, I'd be super pissed and would want my money back as well. I'd wait until they had their shit together. IT'S NOT A SINGLE PLAYER GAME. So no shit you're pissed off you think it's a single player game and it's not. It's sold as Internet connection needed, this was well known before launch so if you want to be pissed about anything be pissed you're so weak that you will buy the game knowing that. On June 01 2012 14:54 nam nam wrote: Long story short, it's two weeks after launch and they still haven't got their shit right... Long story short show me a game that has an auction house that runs for possibly millions of people at the same time due to regions being shared. Optimizing their log in servers and AH to handle such large region play takes time, pretty sure the AH is a first considering transactions a second it must go though. | ||
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rredtooth
5459 Posts
On June 01 2012 10:31 semantics wrote: I hear you can be hacked by playing public games in d3. It's completely untrue blizzard blue's have even made statements saying those rumors are unfounded and no proof has ever been presented to them just wild theories that would not even work. Funny how you can hear something and it can end up not being true at all. ... The majority of game hacks are from people giving away their info though phishing attempts or dling not so wise things. People think hackers take your info as soon as they get a email as password when it easily could have been gathered months in advance and as long as you don't change your password which most people don't they have you. Oh but wait there more something called trolls on the Internet who claim they have been hacked and have auth's but never provide any proof such as a simple ss of their stash and gold amounts. i hear company employees would never release assuring statements that would calm jittery customers even when said statements weren't entirely true. they would never bury truth that may potentially hurt their customer base and total revenue. i've had 2 very different RL friends be hacked. one is a fucking retard and uses the same username and password for all his accounts (he told me so) including his online banking account, paypal, amazon. the other is currently an Information Systems major at a top university and is someone i would consider very internet saavy. he's interned for Northrup Grumman in their IT department and basically helped advise a multi-billion dollar government contracting agency on keeping their network safe from cyberterrorists. he was part of a project that ended up getting some medal from the CIA for cybersecurity. of course both are at fault for using unsafe internet practices and allowing their [stash + inventory of last character played] to get emptied out. of course the retard should just be glad that his real money shit didn't get cleared out because we all know that D3 items are far more valuable. does the fact that the rate of hacking in D3 greatly exceed the rate of hacking in ANY OTHER SERVICE not make you raise an eyebrow? i don't know anybody IRL who has had their bank account emptied out by an online predator. now within the span of two weeks 2 of the 12 or so RL friends who play D3 have been hacked. what makes you so confident that blizzard isn't at fault? | ||
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Caryc
Germany330 Posts
edit : ok its actually not a private law thing i guess | ||
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docvoc
United States5491 Posts
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