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SC2 account suspended, Blizzard won't say why

Blogs > Arnstein
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Arnstein
Profile Blog Joined May 2010
Norway3381 Posts
January 02 2012 22:55 GMT
#1
I originally made this on the SC2 forum, so I'm making it on blogs to see if anyone else have experienced this!

So, I got a mail about my account being suspended. I thought it was some random scam of course, so I ignored it. When I came to my dads house this holiday I was going to download SC2 again, but when I logged in I saw that my account was actually suspended!
The mail said that I was cheating, but as I certainly was not, I asked why they banned me.

The whole conversation is in the spoiler:

+ Show Spoiler +

"Greetings

Your account is under a temporary suspension, due to breach of our policies. An email with the specific details of your case was sent to you at the start of your suspension. Once this suspension has expired, your account will once again become available, and you may log on and play as you wish.

If you wish to read more about our StarCraft II policies, please visit our website:

http://eu.blizzard.com/support/article/sc2policies

Please note that should any further violations of our Rules and Policies occur, this incident will be taken into consideration when determining the consequences to your account. This could include further warnings, account suspension or account termination.

If you have any additional questions or concerns, please reply to this ticket and we'll get back to you as soon as possible.

Regards,
Enthlieera
Customer Service Representative"

"Yes, well, the mail said:
Offense: Terms of Use Violation -- Exploitative Activity: Unauthorized Cheat Programs ("Hacks")

I do not have, nor use, any cheat programs or hacks. I have never done this, and never will."

"Greetings Amstein,

As the previous customer support representative agent informed you, your account is under a temporary suspension, due to breach of our policies.

If you're unaware of any issues that would result in this type of action, we would recommend you to scan your computer for any viruses and/or trojans.

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. To learn how to secure your computer from unauthorised access, please visit our Account Security website at:
http://eu.battle.net/security/


Should you have any further questions or concerns, please do not hesitate to contact us again.

Regards,

Andrea P.
Blizzard Customer Support"

"I know that it is suspended, but I don't know WHY! I have not cheated or done anything that the mail I received suggests, and I want to know exactly why my account is suspended."

"Greetings Arnstein,

Following a review of your case, I can confirm that the evidence presented was correct, and that the subsequent action taken was appropriate. Our decision in this matter stands, and will not be overturned.

Please note, it is our policy never to reveal details regarding account investigations, beyond the information given in the original notice mail, for privacy and security reasons.

We now consider this matter closed, and would not look to enter into further communication on the matter.

Your suspension will end January 4th, around 10:00 AM.

If you wish to review our current Rules and Policies, they can be found at:
http://eu.blizzard.com/support/index/wow_policy
http://eu.blizzard.com/en-gb/company/about/termsofuse.html

Regards,

Andrea P.
Blizzard Customer Support"


The short story is, they claim that I've cheated, but can't say exactly how, when etc. They adviced me to check my computer for trojans, and I did and it's fine. Are they allowed to take my account away without stating exactly when and how this happened?
I don't want to spend a lot of money on games if I know that some day my account may be banned even though I haven't done anything. Have anyone else experienced this?

***
rsol in response to the dragoon voice being heard in SCII: dragoon ai reaches new lows: wanders into wrong game
Firesilver
Profile Joined December 2010
United Kingdom1190 Posts
Last Edited: 2012-01-02 22:58:49
January 02 2012 22:58 GMT
#2
"Your suspension will end January 4th, around 10:00 AM."

Is this 2012 or 2013?

If 2012 just wait it out, they won't tell you exactly why by the looks of it.
Caster at IMBA.tv -- www.twitter.com/IMBAFiresilver -- www.youtube.com/FiresilverTV
masterbreti
Profile Blog Joined October 2010
Korea (South)2711 Posts
January 02 2012 23:04 GMT
#3
Yes they can ban you and take away your rights to play the game without telling you. They don't have to have a reason.

Its in almost all eula's of all games now. Steam can even do it to you and prevent you from playing any games that require steam.

anyway. I would just try and dispute it. I was banned for I think 12 hours for someone hacking my wow account that I have not used in a few years. I told tham what happend and they revoked the ban, even though it was already finished.
Humanfails
Profile Blog Joined November 2011
224 Posts
Last Edited: 2012-01-02 23:14:37
January 02 2012 23:12 GMT
#4
yep.

you paid 60$, but its still their property. IF they ban your CD, you lose single player mode too. They don't even need a reason to ban you, or to revoke your privilege to what you bought from them. A far cry from the days where buying meant ownership and rights. But when you put money into a company that has this policy, you are rewarding this policy. The way to cahnge it is to NOT buy a game made by a comopany tjhat has this policy. Its politics. Imagine what this is like, but where real laws and lives are in the balance, and this is the same game politicians play. Welcome to the world of the digital age.

And they don't have to provide evidence. you are guilty until proven innocent, and they don't have to tell you what they do and do not know, since tehy have no contractual obligation to. I'd advise anyone to read the communist manifesto. The basic and underlying ideas are exactly true to this as well. Struggle for control, power, etc. between consumers and businesses. I've a feeling video game industry will succeed where the cigarette industry failed.
UniversalSnip
Profile Blog Joined July 2010
9871 Posts
January 02 2012 23:22 GMT
#5
To be completely honest the fact that playing makes you blizzard's bitch is why I didn't buy sc2. I went to a tournament in the beta where battle.net went down and we all sat around playing BW and tf2, and I thought about how little recourse I'd have if I dropped 60 bucks and blizzard just decided they didn't like me... if battle.net went down... if they wanted me to pay for custom maps or features... didn't buy.

I mean I can see why it would be worth it to some people anyway, game is great, but I'm no longer interested in playing it, for that reason. I feel like a huge hypocrite buying off steam actually, and i've started thinking maybe I should stop doing that.
"How fucking dare you defile the sanctity of DotA with your fucking casual plebian terminology? May the curse of Gaben and Volvo be upon you. le filthy casual."
Arnstein
Profile Blog Joined May 2010
Norway3381 Posts
January 02 2012 23:25 GMT
#6
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!
rsol in response to the dragoon voice being heard in SCII: dragoon ai reaches new lows: wanders into wrong game
eXigent.
Profile Blog Joined February 2007
Canada2419 Posts
January 02 2012 23:30 GMT
#7
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned.
Myles
Profile Blog Joined March 2010
United States5162 Posts
Last Edited: 2012-01-02 23:32:54
January 02 2012 23:32 GMT
#8
On January 03 2012 08:30 eXigent. wrote:
Show nested quote +
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned.

It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game.
Moderator
emythrel
Profile Blog Joined August 2010
United Kingdom2599 Posts
January 02 2012 23:33 GMT
#9
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


Yes but the moment you hit yes to the EULA, you give them that right. You agree to adhere to their rules, you agree that they can take your account away if they deem it so. This is why people should actually read the EULA lol
When there is nothing left to lose but your dignity, it is already gone.
eXigent.
Profile Blog Joined February 2007
Canada2419 Posts
January 02 2012 23:36 GMT
#10
On January 03 2012 08:32 Myles wrote:
Show nested quote +
On January 03 2012 08:30 eXigent. wrote:
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned.

It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game.


Like the post above mine says, it doesn't matter once you click "YES" to the EULA. You have just agreed to everything they have stated in that contract. There is no way you can change your mind once something happens to you, and assume because you have good rights as a customer, that they will be forced to back out of their EULA which you have agreed to, just to tell you the reason you were banned.

Once you click YES, theres not much else you can do about it.
UniversalSnip
Profile Blog Joined July 2010
9871 Posts
Last Edited: 2012-01-02 23:39:42
January 02 2012 23:39 GMT
#11
Before we get all internet lawyery up in here, as I recall the legal strength of a EULA is 'it depends'. You really can't tell before you challenge one whether it's going to hold up, it depends on what's actually in it.

Although let's get serious and not sidetrack into this stupid legal bullshit where everyone pretends they know what they're talking about, it always happens. Nobody is going to file a lawsuit over sixty bucks, it's not relevant. Is there anything it would actually make sense for him to do that would get his account back?
"How fucking dare you defile the sanctity of DotA with your fucking casual plebian terminology? May the curse of Gaben and Volvo be upon you. le filthy casual."
Humanfails
Profile Blog Joined November 2011
224 Posts
January 02 2012 23:41 GMT
#12
On January 03 2012 08:39 UniversalSnip wrote:
Before we get all internet lawyery up in here, as I recall the legal strength of a EULA is 'it depends'. You really can't tell before you challenge one whether it's going to hold up, it depends on what's actually in it.

Although let's get serious and not sidetrack into this stupid legal bullshit where everyone pretends they know what they're talking about, it always happens. Nobody is going to file a lawsuit over sixty bucks, it's not relevant. Is there anything it would actually make sense for him to do that would get his account back?



thats the point. An actual abusive EULA is protected by the fact that individually, its not worth someone to hire a lawyer to defeat it. Its cheaper to buy a new copy of the game. Thats called a money printer EULA. Protection from legal recourse via the inherent cost to an individual to litigate, and at the same time encouraging buying another copy of the game.

Like I said, the cigarette companies would drool over this capability.
Chef
Profile Blog Joined August 2005
10810 Posts
Last Edited: 2012-01-02 23:50:00
January 02 2012 23:47 GMT
#13
On January 03 2012 08:36 eXigent. wrote:
Show nested quote +
On January 03 2012 08:32 Myles wrote:
On January 03 2012 08:30 eXigent. wrote:
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned.

It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game.


Like the post above mine says, it doesn't matter once you click "YES" to the EULA. You have just agreed to everything they have stated in that contract. There is no way you can change your mind once something happens to you, and assume because you have good rights as a customer, that they will be forced to back out of their EULA which you have agreed to, just to tell you the reason you were banned.

Once you click YES, theres not much else you can do about it.

I don't know about this case, but you're wrong if you think anything in a EULA is automatically law. Many EULA's often overreach their authority, especially in cases concerning privacy. Blizzard advertises a service, being able to play their game on their network. If they don't fulfill that service because of an arbitrary reason, EULA or not, there might be a case for false advertising. Hacks and things can be argued because they endanger Blizzard's ability to make money (well, so does arbitrarily banning people), but if they deny you a service you paid for just because they didn't feel like providing it anymore, then this is something different. Any reason or none at all. What if they banned all of Britain? If you increase scale like that, the problem becomes more visible and you see they probably wouldn't get away with it (not that they would ever do something like that).

However, since the ban is so short... There's no need to lawyer talk at all. It would be incredibly pointless to make a stink about this. You probably inadvertently downloaded something which was detected as a hack, or maybe their system glitched, or you have something you don't think is cheating but their system flags it anyway. Unless it accuses you of cheating again I wouldn't bother following up on the issue.
LEGEND!! LEGEND!!
blah_blah
Profile Joined April 2011
346 Posts
Last Edited: 2012-01-02 23:48:16
January 02 2012 23:47 GMT
#14
On January 03 2012 08:33 emythrel wrote:
Show nested quote +
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


Yes but the moment you hit yes to the EULA, you give them that right. You agree to adhere to their rules, you agree that they can take your account away if they deem it so. This is why people should actually read the EULA lol


It is not possible to sign away certain rights (such as certain consumer rights) even with your consent.

e: this depends essentially on your location, I am not a lawyer and I am definitely not a Norwegian lawyer.
eXigent.
Profile Blog Joined February 2007
Canada2419 Posts
January 02 2012 23:56 GMT
#15
On January 03 2012 08:47 Chef wrote:
Show nested quote +
On January 03 2012 08:36 eXigent. wrote:
On January 03 2012 08:32 Myles wrote:
On January 03 2012 08:30 eXigent. wrote:
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned.

It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game.


Like the post above mine says, it doesn't matter once you click "YES" to the EULA. You have just agreed to everything they have stated in that contract. There is no way you can change your mind once something happens to you, and assume because you have good rights as a customer, that they will be forced to back out of their EULA which you have agreed to, just to tell you the reason you were banned.

Once you click YES, theres not much else you can do about it.

I don't know about this case, but you're wrong if you think anything in a EULA is automatically law. Many EULA's often overreach their authority, especially in cases concerning privacy. Blizzard advertises a service, being able to play their game on their network. If they don't fulfill that service because of an arbitrary reason, EULA or not, there might be a case for false advertising. Hacks and things can be argued because they endanger Blizzard's ability to make money (well, so does arbitrarily banning people), but if they deny you a service you paid for just because they didn't feel like providing it anymore, then this is something different. Any reason or none at all. What if they banned all of Britain? If you increase scale like that, the problem becomes more visible and you see they probably wouldn't get away with it (not that they would ever do something like that).

However, since the ban is so short... There's no need to lawyer talk at all. It would be incredibly pointless to make a stink about this. You probably inadvertently downloaded something which was detected as a hack, or maybe their system glitched, or you have something you don't think is cheating but their system flags it anyway. Unless it accuses you of cheating again I wouldn't bother following up on the issue.


Thanks for clearing alot of that up. I definitely do not know enough of the matter to make the claims I did apparently lol. Either way its good to be corrected. Thanks!
hypercube
Profile Joined April 2010
Hungary2735 Posts
January 02 2012 23:59 GMT
#16
Why not ask which game was the decision based on and post a replay so that people can judge for themselves?
"Sending people in rockets to other planets is a waste of money better spent on sending rockets into people on this planet."
Myles
Profile Blog Joined March 2010
United States5162 Posts
January 03 2012 00:00 GMT
#17
On January 03 2012 08:36 eXigent. wrote:
Show nested quote +
On January 03 2012 08:32 Myles wrote:
On January 03 2012 08:30 eXigent. wrote:
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned.

It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game.


Like the post above mine says, it doesn't matter once you click "YES" to the EULA. You have just agreed to everything they have stated in that contract. There is no way you can change your mind once something happens to you, and assume because you have good rights as a customer, that they will be forced to back out of their EULA which you have agreed to, just to tell you the reason you were banned.

Once you click YES, theres not much else you can do about it.

If the law says you are always entitled to X, or company Y has to abide by rule Z, then it doesn't matter what's in the EULA. There are some laws that say you are entitled to certain privileges/protections no matter what, and just like you wouldn't be able to sign yourself into indentured servitude, you wouldn't be able to give up those rights either. I won't argue it's not complicated though. Just like with liability waivers - sometimes they hold up, sometimes they don't.
Moderator
brachester
Profile Blog Joined March 2011
Australia1786 Posts
January 03 2012 00:22 GMT
#18
do you use any macro keyboard?
I hate all this singing
NexUmbra
Profile Blog Joined June 2009
Scotland3776 Posts
January 03 2012 03:27 GMT
#19
On January 03 2012 08:47 Chef wrote:
Show nested quote +
On January 03 2012 08:36 eXigent. wrote:
On January 03 2012 08:32 Myles wrote:
On January 03 2012 08:30 eXigent. wrote:
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned.

It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game.


Like the post above mine says, it doesn't matter once you click "YES" to the EULA. You have just agreed to everything they have stated in that contract. There is no way you can change your mind once something happens to you, and assume because you have good rights as a customer, that they will be forced to back out of their EULA which you have agreed to, just to tell you the reason you were banned.

Once you click YES, theres not much else you can do about it.

I don't know about this case, but you're wrong if you think anything in a EULA is automatically law. Many EULA's often overreach their authority, especially in cases concerning privacy. Blizzard advertises a service, being able to play their game on their network. If they don't fulfill that service because of an arbitrary reason, EULA or not, there might be a case for false advertising. Hacks and things can be argued because they endanger Blizzard's ability to make money (well, so does arbitrarily banning people), but if they deny you a service you paid for just because they didn't feel like providing it anymore, then this is something different. Any reason or none at all. What if they banned all of Britain? If you increase scale like that, the problem becomes more visible and you see they probably wouldn't get away with it (not that they would ever do something like that).

However, since the ban is so short... There's no need to lawyer talk at all. It would be incredibly pointless to make a stink about this. You probably inadvertently downloaded something which was detected as a hack, or maybe their system glitched, or you have something you don't think is cheating but their system flags it anyway. Unless it accuses you of cheating again I wouldn't bother following up on the issue.


Exactly, if I signed a contract in which the company was allowed to murder me it wouldn't be legal.
Life has won two GSLs and a Blizzard Cup. NOT three GSLs.
ohokurwrong
Profile Blog Joined November 2011
Brazil283 Posts
January 03 2012 03:32 GMT
#20
i got banned for owning too hard. its bullshit i know but i was REALLY owning ppl in the face. USA #1
Arnstein
Profile Blog Joined May 2010
Norway3381 Posts
January 03 2012 06:33 GMT
#21
On January 03 2012 08:47 blah_blah wrote:
Show nested quote +
On January 03 2012 08:33 emythrel wrote:
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


Yes but the moment you hit yes to the EULA, you give them that right. You agree to adhere to their rules, you agree that they can take your account away if they deem it so. This is why people should actually read the EULA lol


It is not possible to sign away certain rights (such as certain consumer rights) even with your consent.

e: this depends essentially on your location, I am not a lawyer and I am definitely not a Norwegian lawyer.


Indeed some EULAs can be debated. To get support from the consumer panel is free, no matter how far the case goes. And it's not about money anyways, it's about the fact that I don't think a private company should be able to have this much power, so that it can just take away the products that I bought without giving a reason.

I don't have a macro keyboard, I have a Filco Majestouch 2.

On January 03 2012 08:59 hypercube wrote:
Why not ask which game was the decision based on and post a replay so that people can judge for themselves?


That was what I was trying.
rsol in response to the dragoon voice being heard in SCII: dragoon ai reaches new lows: wanders into wrong game
rd
Profile Blog Joined July 2010
United States2586 Posts
January 03 2012 07:07 GMT
#22
On January 03 2012 08:12 Humanfails wrote:
yep.

you paid 60$, but its still their property. IF they ban your CD, you lose single player mode too. They don't even need a reason to ban you, or to revoke your privilege to what you bought from them. A far cry from the days where buying meant ownership and rights. But when you put money into a company that has this policy, you are rewarding this policy. The way to cahnge it is to NOT buy a game made by a comopany tjhat has this policy. Its politics. Imagine what this is like, but where real laws and lives are in the balance, and this is the same game politicians play. Welcome to the world of the digital age.

And they don't have to provide evidence. you are guilty until proven innocent, and they don't have to tell you what they do and do not know, since tehy have no contractual obligation to. I'd advise anyone to read the communist manifesto. The basic and underlying ideas are exactly true to this as well. Struggle for control, power, etc. between consumers and businesses. I've a feeling video game industry will succeed where the cigarette industry failed.


It's sad everyone is so willing to shell out the money and accept the ridiculous control the industry attempts to exert on the consumer. Blizzard doesn't actually have the power to do it, either. Everyone gives it to them by allowing it to happen.
Arnstein
Profile Blog Joined May 2010
Norway3381 Posts
January 03 2012 15:06 GMT
#23
Yes, that's what I think as well.
rsol in response to the dragoon voice being heard in SCII: dragoon ai reaches new lows: wanders into wrong game
Glacierz
Profile Blog Joined May 2010
United States1245 Posts
January 03 2012 18:05 GMT
#24
Why can't they tell you which program is detected so you can properly scan/remove it?
Geovu
Profile Blog Joined November 2010
Estonia1344 Posts
January 03 2012 18:46 GMT
#25
On January 03 2012 08:33 emythrel wrote:
Show nested quote +
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


Yes but the moment you hit yes to the EULA, you give them that right. You agree to adhere to their rules, you agree that they can take your account away if they deem it so. This is why people should actually read the EULA lol

What's the point in reading the EULA? You buy the game that you've been looking forward to for yeras, which you spent months saving up for from your milk money (lol), and then let's say if you actually saw something you disagree with?

"Nope, guess I better just shelve this game until the company no longer exists so I can play it!"

Honestly, what are you supposed to do if you disagree with the EULA but actually want to play the game?
Glacierz
Profile Blog Joined May 2010
United States1245 Posts
January 03 2012 19:42 GMT
#26
On January 04 2012 03:46 Geovu wrote:
Show nested quote +
On January 03 2012 08:33 emythrel wrote:
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


Yes but the moment you hit yes to the EULA, you give them that right. You agree to adhere to their rules, you agree that they can take your account away if they deem it so. This is why people should actually read the EULA lol

What's the point in reading the EULA? You buy the game that you've been looking forward to for yeras, which you spent months saving up for from your milk money (lol), and then let's say if you actually saw something you disagree with?

"Nope, guess I better just shelve this game until the company no longer exists so I can play it!"

Honestly, what are you supposed to do if you disagree with the EULA but actually want to play the game?


Play at your own risk?
Humanfails
Profile Blog Joined November 2011
224 Posts
January 03 2012 23:10 GMT
#27
On January 03 2012 16:07 Tyrant0 wrote:
Show nested quote +
On January 03 2012 08:12 Humanfails wrote:
yep.

you paid 60$, but its still their property. IF they ban your CD, you lose single player mode too. They don't even need a reason to ban you, or to revoke your privilege to what you bought from them. A far cry from the days where buying meant ownership and rights. But when you put money into a company that has this policy, you are rewarding this policy. The way to cahnge it is to NOT buy a game made by a comopany tjhat has this policy. Its politics. Imagine what this is like, but where real laws and lives are in the balance, and this is the same game politicians play. Welcome to the world of the digital age.

And they don't have to provide evidence. you are guilty until proven innocent, and they don't have to tell you what they do and do not know, since tehy have no contractual obligation to. I'd advise anyone to read the communist manifesto. The basic and underlying ideas are exactly true to this as well. Struggle for control, power, etc. between consumers and businesses. I've a feeling video game industry will succeed where the cigarette industry failed.


It's sad everyone is so willing to shell out the money and accept the ridiculous control the industry attempts to exert on the consumer. Blizzard doesn't actually have the power to do it, either. Everyone gives it to them by allowing it to happen.


see:

On January 04 2012 03:46 Geovu wrote:
Show nested quote +
On January 03 2012 08:33 emythrel wrote:
On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!


Yes but the moment you hit yes to the EULA, you give them that right. You agree to adhere to their rules, you agree that they can take your account away if they deem it so. This is why people should actually read the EULA lol

What's the point in reading the EULA? You buy the game that you've been looking forward to for yeras, which you spent months saving up for from your milk money (lol), and then let's say if you actually saw something you disagree with?

"Nope, guess I better just shelve this game until the company no longer exists so I can play it!"

Honestly, what are you supposed to do if you disagree with the EULA but actually want to play the game?


And thats how it happens. A company produces something that people want, and will even be willing to give up consumer rights to have, then the company has you and they know it. Thats how the game is played. The metagame of corporation/consumer control, not Sc2. Consider this: All those people who are banned from sc2 or WoW, can buy another copy of the game and play it again. The more hackers they successfully ban, the more games they sell. Now, this actually sounds like DMCA logic or other anti-piracy logic, but in the case of MMOs and SC2 it actually works. Because when you ban someone who bought a legitimate copy and then hacked, they can simply by another copy and play again.

Essentially, those who are dedicated will support the company and its policies because they will buy the game, even buy it again if they get banned, thus increasing profits. They will buy it even if the EULA is a contract you would never touch if it was something more substantial (physically real) like a car or a house. The casuals will do it because they don't care, the fanboys of either company or game will do it because they will be willing to give up those consumer rights for the product, and the company doesn't lose any money for banning people. banned fanboys will buy more copies, banned players who quit the game will not harm the revenue.

Does anyone else have an old WOW account that got banned, and you got an email saying so? Think about it. Was it actually banned for hacking activity? Or did Activision ban those accounts and then send out notices to try to draw players back into playing WoW? THey lose no revenue banning old/afk accounts, They look good to players by saying "we banned X amount of cheaters this month" and they try to hook old players into playing again.

The ability for people to play again after being banned for hacking proves that its about money. If they wanted people to play legitimately, it'd be a simple procedure to wipe all the player's progress gained through a hack, even reverting the account to brand new in the most extreme circumstances. A banned account is a second account bought.

How many accounts has Deezer bought? How many people have bought legitimate accounts and given them to him? How many people buy multiple accounts?

Their policy, even though its hated, doesn't seem to stop revenue. Therefore, why will they do anything but impose harsher policies in the future?
RevTiberius
Profile Blog Joined July 2011
Canada353 Posts
January 03 2012 23:16 GMT
#28
On January 03 2012 08:41 Humanfails wrote:
Show nested quote +
On January 03 2012 08:39 UniversalSnip wrote:
Before we get all internet lawyery up in here, as I recall the legal strength of a EULA is 'it depends'. You really can't tell before you challenge one whether it's going to hold up, it depends on what's actually in it.

Although let's get serious and not sidetrack into this stupid legal bullshit where everyone pretends they know what they're talking about, it always happens. Nobody is going to file a lawsuit over sixty bucks, it's not relevant. Is there anything it would actually make sense for him to do that would get his account back?



thats the point. An actual abusive EULA is protected by the fact that individually, its not worth someone to hire a lawyer to defeat it. Its cheaper to buy a new copy of the game. Thats called a money printer EULA. Protection from legal recourse via the inherent cost to an individual to litigate, and at the same time encouraging buying another copy of the game.

Like I said, the cigarette companies would drool over this capability.


I didn't mean to post here but this observation about cigarette companies is very good.

I too find the EULA laughable... but what can you do?
Teaching Chess to a Starcraft 2 Grandmaster: http://revtiberius.blogspot.ca
dhmgoh
Profile Joined July 2005
United States13 Posts
June 08 2012 14:32 GMT
#29
hahhah...i just got suspended for 14days with all funny reason. Been playing SC/BW since day 1 till SC2.....something like 14 years ...They just Suspended you for nothing. Not really like Bilzzard anymore
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